Would you like to save as your currency permanently or for this visit only?
Too expensive to its level.
I can not tell you just how horrible our stay was. we were still awake at 9am from the noise in the hall ,the next room was party city. How many whores can fit in a hotel room? even the dirt in the hallways and elevators surprised us. this isn't a hotel on the weekends it is like a sorority house with absolutely no rules and no regard for anyone elses sensibilities. horrible horrible stay.
The hotel is a self-contained city...lots of shops and restaurants...the downside was its a casino on Indian property so smoking is allowed----YUCK!
we only stayed for 2 nights and we really liked the swimming area and the casino the room was just what we wanted we will visit again the next time we are in florida 5 star all the way
The casino wasgreat (even tho' we lost). Thefood was usually of good value. Our room was niceand the bed was great but itwas almost a mile walk from the elevator and wewerelocked out onASaturday night foralmost an hour!
Nice hotel with a good entertainment Service when we left the room our plane late, they din't help us (only for money) with a shower before we going. We must too the toilet in the casino for other close.
The beds and linens were wonderful in our room. Room service for breakfast was excellent. The pool area is really lovely, both day and night. Rod Stewart's show was excellent. We found the hotel staff, with the exception of security people, were rather "grumpy".and this includes bartenders.
location to sun life stadium staff was rude and room check-in is disfunctional. room should have been ready much sooner than it was.
I love the enviroment, staff, most resturant & shopping The only thing I dislike on every trip is room service, not the service itself but the food is of poor quaility. I made an inquiry a few trips back and found out it was prepared by The Blue Plate, where I dine after 1am as it was the only one open.....it's horrible!!!
Not worth 200 for one night
Everything The cleaning lady would come very late in the afternoon
Very friendly staff. Complaints are fixed promptly. Two cons: there is no ventilation in the restroom and the windows cannot stay open – had to prop a container to hold the window up.
The location is excelent The Check-In hour at 4:00pm its too late!!! and Check-Out at 11:00am... that's a rob!!! Most hotels have their check-in around 1:00 to 3:00pm, and the check-out at 12:00pm...please fix that!!! ...and above that, a bald man in the front desk was very despot and conceited. Nobody wants to return with that man.
Beach front hotel with easy access to the water. Valet only parking for $20 a day, charged for breakfast with tip included ($32 for 2 of us). Incredibly dirty and outdated, furniture was broken. Very loud, lobby bar overpriced and served obviously drunk patrons.
The only thing is good for this hotel is location. Hotel is old, moldy bathrooms, windows that are not secured, on a windy day feels like windows will fall off, and you can hear the wind at night, which is loud. You pay for your stay, yet if you want to use lounge at the beach, they charge you additional $30.00 fee daily per person which is not included in hotel fees, I feel this hotel is a rip-off.
Price Hotel and rooms very dated the whole place needs to be torn down and rebuild
The beach access was perfect. The pool was clean. how is this a resort? They charged $15 for a resort fee, for it being a regular hotel. The were only 3 elevators and it was packed everytime. Room service is unheard of there. The room had a tv stand that fit one of those tv with the big back. Like really? Bathroom was cramped. Oh, and you have to pay the $20 for the resort valet. Smh. Not good.
Not much The facility was extremely dirty. The one upside was the location that it had a pool on the beach and even that closed at sundown. The door had a mag card key slot that didn't actually work, we had to use a hard copy key to go in and out. We also had to manually lock the door each time we came in and out. there was a room next to us that was empty and really creepy with a big pad lock on the door. Everything was very outdated, the grout in the room and bathroom was dirty and almost black. The valet was $20/night on top of $15/day resort fee on top of nightly rate and the valet took 20-30 minutes each time to get the car. The staff were pleasant I had no complaints about that but overall the facility was just outdated and did not live up to the photos online.
Water front intent as it was built Our first room pest problem noisy Ac rattling water pipe leaking toilet and more Totaly out dated second room pest multable ant roach leaking shower second day we could not turn on to shower arrogant house keeping noisy Ac furniture and doors falling a part pool staff arrogant and don't know how to handle some guest have zero understanding others disrespect female we have to call security to handle just do your self a favor stay a way
Right on the beach, nice hotel, great view. Most of the staff are very friendly. There is no parking and you have to valet your car. The valet's aren't very nice especially when you have to get your car back.
There is absolutely nothing positive about this hotel shy of possibly where it is located. It is delapidated, outdated, dirty and staff are rude with the exception of the bellman. In all my years I have never stayed at a worse hotel.
Excellent pool bar service! Rivals sports bar service on both visits was BRUTAL! Stay at the other bars on property or go somewhere else. You will be glad you did.
Pool area is fantastic, beachfront hotel and staff were accomodating and most of them freindly. very expensive to buy anything at the hotel. Room was not perfect but the beach view was memorable!! Worth the extra $$. There was no free wifi even with the pricy room! not acceptable these days.
The location and beach access. Hotel was beautiful and comfortable. Construction didn't take away from beauty of hotel. The resort fees. Just include in price up front.
Love the pool and the view of the beach! Everything was clean! Couldn't take food outside to the pool or a cooler. Security guards were annoying on that.
THE beach, the room, the lobby I was charged for everything! Even charged for receiving a delivery package. At the end, it ended up being a very expensive hotel.
Nice people and when things weren't right they made it right.
Excellent location, very nice pools and grounds, nice bathroom and comfortable beds, good TV selection, wonderful beach. Part of the hotel is under renovation and we could not go outside to our balcony. They were all locked and dirty from the reconstruction. We have stayed here about 5 yrs ago and everything was perfect. Everything is still very well kept ,but the hotel is starting to show signs of wear. So, the renovation is on time. Finish date is Fall 2016. I can't wait to see it. We will be back. Hotel very crowded and busy this holiday weekend.
They aré remodeling all the hotel, so all services and features are not available
Location of the hotel is great, beautiful pool and patio, Great staff overall. The hotel is under heavy construction switching from Westin to Hilton So if you like the sound of pile drivers at 6h00am every morning.... Nothing was told or specified when we made our reservation that the hotel was a construction site!!! Not professional at all!
Worst cell and internet reception
Pretty location and the facilities are nice. The room was clean and comfortable. The staff and operations were a hot mess. Ownership has changed and it was as if every employee there was on their last day of work. The checkin was a mess, the billing was wrong three times, the beach was nearly impossible to get help with chairs etc. the place is on a steady decline. Find somewhere else to stay for that kind of money unless they get their act together. We recommend the Palms in Miami beach! Same price but 1000% better on customer service and style.
Location Staff from the pool really rude open more time the pool
Location, great pool, lots of on site food choices, no need to even leave the resort The housekeepers would forget to clean the room. Mattress is terrible
I loved everything about the place The only thing I didn't like I was treated to two days at the hotel and it was paid for at checkout I was charged for hotel fee complimentary water a chair on beach that was a bit strange they should include it in the price especially When U check in and they tell you it's complimentry I get a bit cheated
The pool area is very nice & it overlooks the intercoastal waterway. Cool little Tiki Bar and wonderful staff. I do not think it was clear the beach is not any easy walk from Resort and you can barely see ocean, ocean view rooms, very misleading. If I stayed there again, I would stay in a room that overlooked pool area/sound side. If you are not an beach/ocean lover, it would be a great place for you.
The staff was super friendly, they recognized me by name every time I walked in the hotel. It was just a girlfriend and I staying here during our college spring break and we felt extremely safe while staying here which is important for a couple of females when in a place they have never been before. The pool area was somewhere we hadn't planned on using much since the beach is so close but we had some windier days while visiting so the pool was the perfect solution since it's more protected from the wind. The hotel is only a short walking distance from the boardwalk, restaurants, and Walmart so you have lots of stuff right close by if you don't have a car and don't want to pay for a cab. The hotel is also one of the stops for the water taxi so that can also get you most of the places along the board walk using that. The $18 self parking fee per night was kind of ridiculous to me. I loved the fact that it had a security gate although people could still walk past it. The self parking area didn't have a side entrance so you had to walk back around to the front of the hotel which wasn't that far of a walk but what bothered me the most is it wasn't well lit area. Other than that though, we had an overall great stay!
The rooms were great Paying 25 bucks to valet everyday was ridiculous.
Very big rooms. Each room has a balcony & a kitchen
Very clean room. Very helpfull staff. Beach is across the street. Great location to restaurants.
Approx. 300 meters to the beach, nice pool area and situated to a "river" with a very nice view from our room. Rooms are large.
Across the road from the beach. Room was clean. The pool on the waterfront was cool. Water taxi came to the hotel and was only $26 for an all day pass. The noise from the elevator. Only 3 doors down but still was quite loud. Area was away from the bars and restaurants. Needed to get an taxi to most places.
Good for the Money to much noise from neighbor rooms
Elizabeth the front desk person was excellent room was not ready at check in. location.. no beach access
Excellent location and very nice hotel. We really enjoyed our stay at the Crowne Plaza. A bit pricey to eat at the hotel.
The staff here were great,especially the cleaning crew. I did not like paying $17 a day to park my own car.
The room was spacious and clean. I also liked that there was an exercise facility on site. I was attending a conference at the Westin and the Crowne Plaza was very close to that (walking distance) and the cost was half the money.
Super comfortable beds The airport shuttle experience. I was told it would be 15-20 minutes, I waited about an hour before just taking an Uber from the airport to the hotel. And when taking the shuttle back to the airport, the driver was unfriendly.
Clean, quiet, free shuttle, extra helpful staff!!!
The hotel is beautiful with two pools, great spa, everything you would expect from a Trump Resort. Thought the price could have been a bit better during these tough economic times and considering the hotel was half empty.
Die Freundlichkeit aller Mitarbeiter ist wirklich erstklassig, Pool/Strand-Area sehr schön angelegt und gepflegt. Wir waren jeden Morgen am gleichen Frühstücksbuffet, es wurde jedoch jedes Mal anders berechnet (von 40-53 $ für 2 Pers.), haben wir nicht verstanden.
Hôtel très bruyant
Beautiful surroundings and ecellent food. Room was beyond expectations!
Comfort , cleaning , food etc Valet parking very slow
The beds are comfortable and the rooms are sound proof. There was broken glass by the mini fridge when we first arrived. There was left over food particles in the cabinets. The bathroom was equipped for 2 people even though 4 were on the reservation. The outside vinyl wicker lounge chairs were broken. The person at the towel stand didn't know if there was a vending machine on site. When you check in, they swipe your credit card for incidentals, once I returned home, there was a charge on the credit card. When I called to inquire, I was told we used items from the mini bar. I told them this was not true because we had gone across the street to Publix and the liquor store to buy alcohol and even left more than what was provided. They reluctantly reversed the charges.
Dominique was very rude front desk! The hotel d ouble charged me! I'm still waiting on a refund for double charged resort fees! I was told free Wifi and they still charged me for wifi! I asked for a bay view.. And they gave me a shopping plaza view .. I would've paid extra for a better view but the guy Domnique lied and said I already had a bay view .. :(
The view tv did not work. had repairman in the room at 1 am!
The staff was very nice as they upgraded my room to an ocean front view. I had a great view with a very large room. The hotel needs to be remodeled. The bathroom was very old and peeling paint from the vanity. The room had a very awkward smell every time entered.
i love everithing,you guys,did for me and my family.thanks,a lot
Excellent amenities and beach Locatio All good
great value for money Not in a very hip and happening area
I paid for my hotel room in advance, and I paid in full. My flight was delayed and I didn't get to the airport until 3 am. Hyatt gave my room away because I hadn't checked in, and then sent me to a comfort suites. I paid for the room, so even if I don't check in, why give it away?
Quick access to and from airport Very modern and clean Restaurant in hotel has good food choices beyond the norm Late check out only until 2PM--hard for those with a late flight out.
The combination of staff anf facility was outstanding. I want to stay there next time. it is a new property, so swimming pool was not available.
El tamaño de las habitaciones, limpieza y comodidad de las camas. No controlan el fumado de marihuana en las habitaciones, al menos en el 6to piso. Desayuno poco suculento.
The bed was very comfortable. The first night there I walked out of the elevator into a huge cloud of pot smoke and several highly intoxicated people running and yelling in the hallway. As my stay progressed I learned that those "guests" had actually been living there in the hotel for some time. The staff did nothing to take control of the situation. Furthermore, in the evenings, there were several people just hanging around outside the buildings... I felt very uncomfortable any time that I had to go out to my car or to dinner...
Decent wifi. Room was comfortable and quiet The room seemed a bit old. Could use refurbishment. The extractor in the bathroom wasn't working
It was located a few miles from my shool, which was a big plus for me. Parking lot in front of the hotel. That is about it. Internet service was very inconsistent and slow throughout my stay (and I stayed there for 5 days). Water pressure in the shower - weak, while the temperature of the water was flactuating during my shower. The sheets barely fit the bed and would consistently come out, which was annoying to me personally. Choice of TV channels is poor. No ESPN. The little fridge in the room barely keeps things cold. Cooler and ice did a better job for me. Bottom line is that it is a relatively cheap place to stay. A roof over yournhead and a bed to sleep on. That is it. And be ready to do a lot if sacrifices.
Olía a mariguana
I was impressed rooms extremely ckean. Hotel personal very pleasant. Nice hotel for your money. Needs an updated ice machine does not look very clean and ice comes out watery.
Rooms are very clean
Housekeeping was accommodating. Location/neighborhood. Safety is not on my list.
Smelled horrible. Grime on floors. Crackheads fighting in other rooms
Nothing It was a pimp hotel , drug house! They had about 5 pimps and hoes all night in the lobby the housekeepers are rude they barely clean and want you to leave the room so they can put the SAME sheets on the bed sweep and lift the toilet seat up so You think they did something NEVER AGIN
The hotel is well located, but has an unpleasant odor. With some problems in the bathroom which were then fixing. On the other all right
The breakfast wasn't too bad my kids enjoyed it. There were random people alway hanging around in the lobby and out in the parking lot. I'm assuming that they live there. Each morning it would smell like weed in the bathroom I don't know if the people next to me were smoking it or what.
Hit anything on beach or boardwalk with in a minutes time Staff nice but not eager...son says needs better WiFi
Overall everything was amazing, clean, huge and full equipped room, what's surprised! Close to the beach and very quiet ambient. Pool and bbq are nice too.
This is a fantastic location for people who want to be steps from the beach. There were a lot of fun shops and restaurants in the area. The hotel itself was very clean, nicely decorated and comfortable. They have beach chairs and towels for guests to use. The staff was friendly and helpful. There is a $6 a day charge to park a car.
Beach chairs and towels included. Very clean and bright, fun colors.
the value for the money everything was nice only issue is the tub could have been cleaner
I liked that the staff was attentive and it was in a great location. Steps away from restaurant's on the board walk or across the street. And of course minutes away from the beach. They provide free beach chairs and towels so that's a plus. Minor plumbing issues. Staff was attentive. I would suggest you ask for a 2nd floor room.
I loved the room! Very clean and quiet with a nice modern look. Having the beach and boardwalk so close is a huge bonus. A lot of the shops on the boardwalk were open WAY later than I expected them to be seeing as it was during the week. I will definitely be using this hotel again. The only downfall I came across was the late check in procedure. My plane was delayed 2 hours, so by the time I got to the hotel the office was closed. I was a bit uncomfortable with my room key just being in an envelope in a box where anybody could have grabbed it. (I didn't realize that the office closed at 11pm, but that was my fault for not double checking. I had originally scheduled a late check in, but would have been there before 10 so that conversation never came up.)
A real throwback facility, but that's part of the charm. Couldn't ask for a better location in terms of proximity to beach, restaurants and saloons. .
It is an inexpensive place near the beach. You probably save at least $50 over the next cheapest place. The staff was very friendly and helpful. Let's face it you get what you pay for. The price was very good and you were a block away from the sand. The facility is old and showing its age. The rooms very cheaply decorated and the bed was awful. Dehumidifiers in the rooms would go a long way to improve the experience.
I specifically requested a first floor room near the beach due to the fact that I have two very young children and they went above and beyond a provided my family with the cottage room closest to the boardwalk/beach! I absolutely love this property and my mother and I want to spend at least one weekend a month, if not every other month, at this property!
Would not stay there again. Not very good value for the money. Location was good.
Close proximity to the beach. We stayed at the change management period to Marenas Resort. The services were not good at all.
close to the beach
Great location; spacious rooms; kitchen facilities; decent work out facilities. The hotel is showing some wear. Front desk and bell station are not particularly attentive. At check in, the bathroom in the original room was not clean.
The beach access was wonderful. The bar and restaurant had by far the best service of almost any where I've ever been. No doubt will return.
The location is the best.
The staff were very helpful, the suite was exceptional
great beach did not receive my wake-up call, which was critical in making 6 AM flight.....very unhappy with the hotel
The room was very small comparing to other hotels of same category
You will need a car or fairly long and expensive cab rides to go anywhere fun
I loved the pool even though it was not for doing laps. The view from my room was awesome. The food was great and everything was very clean.
Kind staff. Excellent handling of an unusual situation. The room was a bit small. Also the closet is tiny and can only be opened by blocking the TV. No room to store luggage.
I particularly liked the spacious suite, the unobtrusive atmosphere and the proximity to the beach
Excellent location o the beach
1. Location (pé na areia). 2. Excellent size bathroom. 3. Neutrogena products. 4. Lots of pillows. 5. Good convenience store in the basement. 6. Free internet in the business centre. 7. Free USA Today 1. Thousands of little ants over the sink table (in the 14th floor!!!). 2. Very dirty carpet close to the cooking area. 3. Fridge did nor work properly. 4. Air conditioning very noisy and difficult to regulate. 5. Little terrace very dirty. 6. Not enough hangers. 7. TV remote control did not work well. 8. Parking outreageously expensive. 9. Very small pool. 10. One day housekeeping came at 3 pm! 11. Very poor decor in the restaurant and terrace. 12. Very poor menu, very bad food. 12. All 7 daily rates debited to my AMEX 2 days before my arrival.
I liked alot of the view,the beach is calm,is very family...the facilyties like a supermarket,retaurants,pharmacie,etc...
The staff were very friendly and made every attempt to make me and my friends feel comfortable.
Hotel is in great location, right on beach. Rooms can be slightly jaded, but nothing serious. Bathroom excellent with good toiletries, and all rooms have at least coffee makers/fridge/microwave and also access to free washer/dryer facility.Stayed on 27th floor room with spectacular side ocean/bay/city views. Do not need a car as bus stops outside every 20 mins or so to take to South Beach/Downtown or Aventura Mall. Several restaurants within a few minutes walk, and recommend Timo's Italian (just past Denny's). Overall a second great stay at this quiet beach hotel. Doubletree sent a welcome email a week before the stay, which unfortunately was incorrect (had only reserved for 2 nights instead of 3) This was eventually sorted by booking.com, and our arrival at the hotel went without a hitch. If you get an email from the hotel just make sure it is correct.
the friendly and helpful personell the restaurant part and the pool dont come up to expectations for a hotel at the self named "Riviera of Miami"
excellent location close to beach staff very helpful and friendly parking expensive as only valet available. rooms could do with a little maintenance work wouldn,t need a lot of money to be spent on them to take them from ok to very good but a pleasent stay.
The room was clean and the bed was comfortable. I was very pleased with the shuttle from the airport and to the cruise port. Everyone was very accommodating. Breakfast was a bit hectic. It was nice to have a free breakfast, but too many people crammed into a small space.
The free shuttle was great. Very convenient and on time. Just call hotel, and arrival time for shuttle is within 10 min. Small bar onsite. Kim was very friendly and helped us order takeout for ourselves at the bar. Friendly desk staff, and great shuttle service. Rooms are clean, showers work well. Would stay there again, when flying into Ft. Lauderdale.
Great pick up from air port and organized shuttles to cruise port, breakfast hot and cold Room smelled stale, door barely shut, long walk to room from front desk
Excelent location, clean room and bathroom. Over priced, the hotel isold, the door needs repair, the bathroom door has to be changed, it started to exfoliate
The only thing good about this place was the staff Rooms dirty, furniture was broken or coming a part. Trash cans were full the night we checked in and wasn't emptyed the morning we left. Lesson learned if you book with Kayak make sure you know the quality of the hotel yourself. Don't rely on their BS reviews. I also learned Kayak doesn't reimburse me for early checkout which is total BS because I relyed on their reviews when booking this hotel. I will not use kayak again.
The free shuttle from the airport to the hotel. The poor organization of the shuttle from the hotel to the cruise port.
Airport shuttle everything else
The Tiki bar & airport shuttle. This hotel was fine for the price & what I needed - one night to catch a flight the following day. My tub dripped but there was a door to the tub/toilet so I just shut it.
Love the location and cery friendly staff.
Courtesy shuttle , pool bar open until midnight Crappy breakfast included,
not clean and needs serious updating
Nothing Rooms dirty. They never did housekeeping. You would have to go to the lobby to pick up your towels and soap. This place is dirty and low class
Our group of 12 guys went down for the Jets v Miami football game 11/4-7. The staff and facilities were top notch. The pool area was small but nice. The location can't be beat, right on the Hollywood Beach Boardwalk, steps from the beach. Everything you need for your stay is in walking distance. Fly into FLL and 15 minutes late and $13 shared cab ride later you are enjoying everything South Florida has to offer.
I enjoyed everything. The Staff was awesom. Rooms were clean, and were kept clean. The free breakfast was awesome, with many things to choose from. I will definitely stay there again when I go back to visit my daughter.
We drove 4 hours from key west and arrived there after 11pm on Thursday,the guys we met at the front desk,the door guard are both very friendly and very patient,Also when we leave Saturday morning,we had a good time at first floor with all the great service and smiles.thx a lot.
Clean hotel, excellent remodel, attentive staff ELEVATORS! Get those things inspected, one only worked half the time and the other sounded like it was dying, way too loud and rickety.
The place is clean people are friendly and there is a limited breakfast in the morning so it's easy to get in and get out Right next to major highway so opening windows brings in lots of noise
Clean, nearby everything, breakfast, pool is great! Second time here and I will be back! Breakfast was cut off too early
The customer service was top of the line. The staff was very professional and well pleasing. Great job overall. Make the windows facing the highway sound proof.
Very good hotel for the money
Good for money I spent, but staff was unhelpful and the location was ok but the view was terrible
I liked the remodeling of the hotel and the rooms. It has a more modern look and was very clean.
Close the airport The smell of the place
It was value for money, quiet and comfortable with pleasnat and helpful staff. The bed was most comfortable. A complimentary shuttle service to the malls will greately improve the hotel's occupancy rate The distance from shopping malls and the state of the outside surroundings.
It was close to the airport, I really like the fact they had an airport shuttle. Close to some restaurants if you don't drive (pizza, McDonald's) Limited cable channels but for the price it's not bad
ese hotel definitivamente no sirve muy malo ,demasiado dinero por un hotel tan viejo,las habitaciones sucias, no lo recomiendo para nada
It was close. The guy at the reception was nice. The driver charged me to drop me off at the airport.
Buena ubicacion, cerca del aeropuerto, desayuno basico incluido, shuttle gratis al aeropuerto, bus pasan frente al hotel hacia el downtown, buen precio. Mala atencion del personal, sobrecamas y paños manchados, muy mala conexion wi fi.
Breakfast is free, shuttle to airport is free. Dirty, walls are very thin. Noisy, there was used shampoo in the bathroom.
Staff Area Value for money The Carpet smells
It was close to Airport and there are public transport to it. The bathroom is too small and the water drainage system in bathroom is not good.
The people working were loud and inconsiderate. I wasn't able to sleep. Also, there was a roach in the bathroom.
The location to the airport the "contnental breakfast" - what whas "continental"?
Staff was helpful and friendly. Free airport pick up, close to the Miami International Airport, decent breakfast, nearby to several ethnic retaurants ... all for a very reasonable rate. Bed was super comfortable with excellent linens. The room could have been cleaner but the bed and bedding as well as the bathroom were very clean. Just the floors seemed a little scruffy especially in the hallways.