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First, we really appreciate that the staff tried their best to give us two connected room for our family. Another wonderful thing is their free change rooms for guests after check-out, So that we were able to take a nice shower before we went to catch our midnight flight after spending a nice day on beach. The shower system needs improvement. The water tempreture is not stable.
The air condition noise is kind loud.
The location and villas are very nice The pools were too crowded and on some days we could not get chairs at any of the pools.
It is well located close to the beach and Karon is a nice area - quieter than Patong Honestly, for the price, I was expecting more. The hotel is big and sprawling and I felt more like a number there than an actual guest. Very crowded and we were hearded in and out of the breakfast buffet like cattle, no space by the pool etc. Room is simple, nothing like the pictures. TV rarely worked and there were bugs! Overall, a bit disappointed.
I loved the rooms, the gardens, the food, the staff, the location, the pools an absolutley magic, relaxing place to stay and definatley would love to return No we loved everything
The location was beautiful. The room was amazing. The pools were fantastic. Sizzle restauarant was delicious. Main restaurant was average. There was a wide variety of items to choose from, but they got boring fast. Breakfast buffet had some hot items that were not hot. Our butler never once checked in on us to ask how everything was. Very disappointed by that.
One Of The Most Luxurious Hotel in Phuket.... Very Near To Patong Beach.... Totally A Hideaway / Escape Resort with full and modern amenities....!!! Just Loved It...
The big swimmingpool, nice wooden interioer and rooms, good balcony. Considering the price one can't complain inconvenient location and arrangements, for instance you needed to take hotel car to go to the swimming pool, could not live up to 5 stars, but good value for money.
The room are nice. The main swimming pool is very nice ! You can't come with guest...
4 star resort with 1 star service The responce of your gen. mngr. and staff, with exception of housekeeping whom were good, i might add the only ones. The balance were busy soliciting gratuities on a regular basis especially your pool towel attendant.
Staff very friendly, huge room and bath, very clean good value
3 big swimming pools all around the resort, so each one is not very busy...
every thing was excellent. there is no car to take you to your room after 12:00am and its long long way....
privacy cost of food & drink
the chikingout is not fliksabul
Convenience Reception desk staff service
Friendly stuff, pool
It was a fresh and new built hotel in the heart of Patong. Nice staff, good location, fresh.
Very nice hotel
it was modern and close to the night live it was still new and well looked after, modern and really neat
In-room facilities are great with many nice touches like, internet TV, Pay Per View TV, cosy bed, nice bath tub!
The pool acess rooms were fantastic and the staff were extremely friendly and helpful, which all combined to make this one our best holidays.
Very nice Hotel, friendly staff and they have best Spa in Potang beach
This property is very convenient to the beach in Patong and the staff are very friendly. The morning breakfast is very good and the facilities are awesome!! Make sure you get a pool access room if you stay here. The internet was very slow!! The prices for drinks at the bar a a bit steep, so get out of the hotel for drinks and food.
Staff helpful and supportive of needs.floyds resturant brilliant. Manager very effiecient basic rooms have terrible view onto concrete wall.
The hotel was nice and very comfortable. Also it was only two minutes away from the beach.
Staff were extremely helpful, location of hotel was excellent and security was very good. Had to get in early for a table at breakfast as hotel was fully booked.
Very convenient location. Wonderful friendly staff. Swimming pool area for the Elite Pool Access rooms was available to all hotel guests and was sometimed very noisy
We liked the unique Thai style and the atmosphere of our private balcony overlooking tropical garden amd pool Like all tropical locations there were a few mosquitos and recommend that they provide insect spray in each room. The staff readily obliged
location and Keith Floyd restaurant. Also the Happy hour As said previously, the bathroom ans showers very poor
Close proximity to Bangla road, shopping and Beach Room was clean but a little neglected, we were going to ask for another room but the pool access was opposite a water feature in pool and in a corner making it the most private room/pool access area which was great and made up for the slightly tardy room.
Great location - it is in Nap Padong but tucked away a little from the usual craziness of the Soi Bangla. If you want the craziness, walk for 5 mins. Also at 2 mins walk you have the beach which is gorgeous and less crowded than the beach area close to bangla soi Actually there is nothing that we didn't like
Very quiet and relaxing. Reasonable sea view from balcony. Can't think of anything.
Location close but quiet. Beautiful hotel and I will stay again most definitely. Highly recommend it to anyone. This was not a major issue but I certainly think it will benefit the hotel further is to have more English speaking staff as it was difficult at times to communicate our needs to them.
The design of the room, the big size of the reception, the ease of use is very good in the rooms, the swimming pool.
Hotel is quite noisy and cleanliness of the room could be improved
The breakfast was fantastic and the stay was comfortable
Location was perfect, not too far from the hussle and bussle if you want it and nice and quiet. I think the mini bar was complimentary? clarification in the room would have been useful.
Twice, during our stay we recieved very poor attitude from the staff. The reason for this attitude was - as we were told by one of the staff - "you booked your reservation via the internet and it was a cheap rate". I have to say that the hotel staff were ok "according to the book". Leagally - I have nothing to say. But with this kind of attitude - I will not go there again.
We liked the breakfast and the pool. The hotel claimed we needed to pay more at check in. Changed that price twice while checking in. Switch and bait. The staff spoke poor English. The bathroom shower did not drain, but did run all over the bathroom floor.
great staff not yet 100% finished
The room was nice. Service was horrendous... just shockingly bad all the way... from the time we checked in... whoever is the GM of this hotel should be ashamed. Expect much more of a Marriott chain.
lcotions . i have used booking.com so many time but when i arrivel at the hotel the resonpsit till me to paid text whihc 18% it's specit preice what i was booking form your site so i'm ashing why you do not add befor i make rersations , i thanks that you we loes coumter beacues of that .many thanks for booking.com . i well all way used you site . best regards ghazi jum almehza
Bed is comfort,seaview,the hotel employee is good No
Cleanliness,staff management,breakfast,friendly personnel Excellent +++++
Lobby and elevators smelled of mold.
Great area within walking distance to lots of entertainment. Great staff that was very helpful and attentive. No complaints.
the kid,s swimming pool
Very well trained and friendly staff. Hard Rock Cafe next door. Expensive taxi fares from touts at the hotel entrance. Double the normal price.
a nice hotel......will back again! restaurant menu does not have enough choices!!
quiteness away from night life, view at resturant
We've been traveling the world for a few years and this was one of our favorite places. The staff was super friendly and helpful, the food at the restruarant was quite good as well and the rooms were very nice! Wifi worked quickly and it was only 1000 baht to the airport. Definitely coming back! Nothing. Loved it!
buffett breakdast, yellow towels, proximity to patong beach. gym, T.V reception was very poor for that standard of hotel.
Limited room service menu. misleading hotel description- spa is actually not part of the hotel. Having to go out for meals
loved the pool and breakfast bar
Great location right in the mix of things, clean modern rooms, helpful staff & great cocktails from the poolbar!!
the facilities and the location of the hotel is great! i think the service is quite poor, a lot to be improved.
The convenience to the beach, shops and night spots . It could be quite noisy late at night - the staff did not have sufficient understanding of English which became a little frustrating at times, but they were always friendly.
The rooms were beautiful, the pool bar staff fantastic and the spa facilities excellent
The breakfast was the best, so many fresh juces, good location just on the beach
Staff and location were excellent. Rooms and facilities were clean and well presented
This is the second time I have stayed a Banthai Beach Resort and love everything about this hotel. The staff are exceptional as is the presentation and ambience. Can thoroughly recommend it.
Price was reasonable and the staff was friendly. Location is not next to the nightlife or piers, beaches.. you gotta take shuttles/taxis to do pretty much anything. Hotel needs some updating.
excellent resort!!!Our ideal place to live~~superb staffs,quiet environment,fresh air,beach and plants.we could catch the small crab on the beach near our villa~~~all the way,it was wonderful time in Vijitt.
The staff was ecxellent, very well trained and friendly. The breakfast was the best I ever had. The villas are dreamy, the group singing by the pool in the afternoons lovely. Though upon check out they told me that the laundry bag was missing from my room and made me take it ot of my siutcase take all my laundry out and give it back (come on people it was just a laundry bag!!!) they didn't notice that I had forgotten my bathing suits in the room..and I loved those bathing suits...other than that it was an amazing experience!
5 star and luxury in a tropical park and hill by the sea. Excellent and friendly service by the staff which makes you feel really comfortable. Room was superbly decorated and facilities throughout the resort was very nice. Highly recommendable hotel. Bed was too hard for me. Breakfast buffet could have a little more choice and options.
The staff were excellent throughout the hotel, the facilities and rooms are amazing - excellent honeymoon stay!
Very nice "hide-away" hotel. Spacious villas, excellent pool and restaurant. beach not nice to look at. More mosquitos than anticipated. Restaurant & bar closed early (11pm)
The setting was just lovely and it was so peaceful - a wonderful location to recharge one's batteries. I also loved the golf buggies to ferry you from one place to another - so decadent! My children did not like having to sleep in the same bed as all the beds were doubles, I don't think there were any twin beds.
restaurant was good, staff friendly, nice pool. Some of the units were a long way from facilities, tidal conditions meant no beach/sea for long periods of time, dearth of local information provided.
Fantastic hotel and facilities rooms were very luxurious. When were first arrived we did not appreciate the staff coming into the room whilst we were in it filed a complaint never happened again. Very far from Patong and everything else.
Everything including the services are awesome. I had the opportunity to give food to the monks it was an amazing experience. The swimming pool closing too early 7pm
good hotel, hotel staff was friendly & willing to assist. Would like to go back with family. rooms were big & spacious. Facilities were good. All staff should have a better knowledge of English especially when most of their customers are foreigners.
The hotel was a complete dump. The front desk staff was rude. They want a $2000 baht cash deposit For I don't know what. You can't wreck the place anymore. The rooms smelled like mildew. The bathrooms were worse than a hostel. The pool is a joke. Breakfast is disgusting. No elavator. 2 miles from town unless you walk into the Hilton and take a shuttle to the pool which is across the street from the beach. Spend the money you are going to waste on cabs and stay somewhere else or you are completely wasting your money. We checked into the Grand Sunset Resort after the first night and it was amazing.