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Very quiet and relaxing atmosphere with extremely attentive staff.
The service was out standing and we were upgraded to a room with a pool. Keep in mind this was in October and the weather was changing and it is a slow time of the year. We ate at the blue door, an outdoor café on the beach and the food was out standing. There breakfast buffet was out standing from Champaign to custom omelets. We also took a short walk to the next town, Plaka, for dinner and it was excellent and right on the beach also.
Excellent place ! Much better than Elounda best hotels. Staff very helpful and kind. Very good cuisine. Beautiful design, quality facilities. Despite size of ca 250 rooms you feel like in a boutique hotel. Worth to come. Spa is rather dull: not to this hotel standard and undesftaffed.
Mostly the location. They misrepresent the type and standard of the rooms for expample we reserved a bungalo. But what they call a bungalo is simply an ordinary double room and that we absolutely did not appreciate. And therefore would not return.
The staff were extremely friendly and polite and the room was fantastic Only that our plunge pool was too cold to use
The staff were friendly, safety, the Italian restaurant was exellent. The location of the hotel is a little isolated, to go to the nearst town takes about 10 menutes by car. So,it is not convinient for those who like to go out. Also the concierge service is not accurate.
quait situation,view and location big diferens beetwin prises on food in hotel and outside
we like location & beach, sea was on 5 *, massages & stuff in spa was good as well. Service very poor, nobody on arrival told us about brackfast area, or even facilities... lift to beach & restaraunts was terrible (hot without conditioner) and there is no other way... Spa was quite old & threadbare not for 5* hotel..
View from room, breakfast, beach and swimming area
The room was really nice and the different accomodations (3 swimming pool and the fitness center free) The 5 restaurants were really poor comparing to the price they applied. The quality of food for a 5 stars hotel were really average and the price really expensive. The blue door restaurant was nice but sometimes I thought we had frozen food. The restaurants in Elounda (the town next door) were much more nicer than the one in the hotels.
peaceful, quiet, good place to relax 1.The greek restaurant should have a cover for the raining days; 2.The rooms should have acoustic insulation; 3. Should have more variety of fruits at breakfast; L'orangerie restaurant is not good for the price, the service is uncoordinated and bad.
The location is exquisite with luxury and relaxation on tap. The beach is very private with swimming and watersports readily available
I really liked the room, hotel location, responsive staff, excellent breakfast, fitness room and an instructor, a spa center, clean rooms I did not like eating in restaurants la carte, wine list is scant. The fitness room average weight dumbbells. The spa is very difficult to choose a program, since it is absent Annotated. When booking at the hotel indicated the presence of ironing boards and irons in every room but on arrival they had not been! Had to call and ask, brought later.Also at the hotel site says that the pool in a room with heating, but it turned out that he is the same as sea water, in our case it was very cold, while the sun was not our side.
Great hotel with comfortable rooms and beds. View from the room with the pool was amazing. The resort is like a little town and staff runs club cars to and from the rooms whenever you need to go to the main hotel building with restaurants. Dinning options are limited specially when the Greek restaurant was closed for dinner both nights we were there.
Very nice hotel little bit out of town but provide you with luxury of nice room with private pool and great views If you travell to crete than this is a place to stay for a couple of days none and that is rare for me :)
The location of the hotel is great, the rooms are very relaxing, the hotel staff is very kindly
great experience;a very nice location with spectacular panorama, many facilities for relaxing, good restaurants and all you need for a wonderful vacation.
Nice view, very friendly staff (reception a bit slow), room could be cleaner
The place was beautiful and the sea was a pleasure. But what really impressed me was the kindness of the personnel, they really care for you and made their best to stay really pleasant They only thing to have in mind is that many suites that include a private Jacuzzi or pool at the terrace as saw in the pictures of the hotel do not have the privacy that someone might expect, in the sense that your pool or terrace can be perfectly viewed by anyone walking around. I'd recommend that if this is the case and you want more privacy, talk with the guest relations and ask for another one because with more privacy there are some.
the overall concept is nice. very relaxing. lovely private beach with trees details that I would expect in a 5 star hotel: more than one bin in the room, clean floors and windows in the restaurant, service at the beach at 10 am
Excellent staff, facility and location
very good hotel withgood service in the beach restaurant and the pool bar the room service tried to sheet us & to inforce us to pay unused drinks to far from every where
Staff very kind and helpful, excellent location Too many steps for me ( I have a child 1 y and 4 m); no food from 16:00 to 19:30 - only room service.
the room i booked from booking was nt available and the hotel staff after seeing my reservation immediately upgraded the room free of charge.
location, comfort, food quality and price of the food compared to tourist restaurants in the area
The location and the views Aircondition
The location of the hotel was great.
sumptious surroundings hotel on the slide, gardens neglected, nothing when weather bad,one british tv channel(news), like a retirement home.
Perfect location with quiet and beautiful surroundings and great view over the sea and city; Our Standard room was bigger than expected. :) The hotel is quite old; therefore some areas should be renovated; Better sound isolation in the room would be nice; Lack of bathroom amenities.
the quite environment, excellent view and prefect place to have a rest
The views were spectacular, the rooms spacious and kept clean. The breakfasts offered a great choice and staff were very friendly and accomodating The air conditioning in the rooms could have been better.
The location and the view from our room are excellent. Especially the park-like surroundings along the sea front within the hotel area is really nice. We had half-board; the dinner was good with delicious varieties. We really enjoyed our stay there. Some of the facilities, e.g. bath room, could be improved to reflect the 5 stars that is listed in Booking.com. The wireless did not function there.
We had a lovely room with a shared pool and a sea view. Very spacious. The hotel needs a facelift. The grounds are not well kept and the hallways had mold and dirt. This is a beautiful hotel in need of some TLC.
I thought for the price the hotel was a little run down and needed a renovation. I found the beds to be very uncomfortable and the rooms not very cosy.
Many facilities for children, spacious room, private beach. Not far from city center. Monotonous food, sometimes of not very good quality, but appropriate for this price.
The location (although a long bus ride from the airport) it was very Greek. the Hotel staff and entertainers were friendly. as it is on beech the water sports are attached tot the hotel. and the rooms are all spacious and well kept. the long bus journey as going was 3 hours and was advertised at 1hour 50min.
Lovely family resort, good for children, close to beach. Would be nice of wi-fi extended to the rooms and one did nt have to go to a specific area.
Location is privileged (amazing bay and beach) , the services excelent (private beach, restaurants, swiming pool, water sports,..). A 10 for the miniclub (our kids really enjoyed their time and the profesionals are really amazing). Very recomended for a relax stay, much more appreciated if you are coming with kids. The taberna personal was really friendly and the service and the food outstanding. From the 2 restaurants, the taberna was excellent (food, service) but the main restaurant we didn't enjoyed much. The food was average as well as the service.
Relaxed atmosphere with all the facilties a young family could need
Only unique thing they have - children playground with nice lady speaking many languages (including Russian). Playground is between beach and restaurant. Price of room should be at least twice cheaper to be reasonable. This is very old hotel and despite they made all efforts to keep it in good condition it is impossible. It was impossible to get to our room with children trolley and 6 times a day we have to climb stairs with trolley in hand. But in general Elounda is very good prepared to go with trolley.
service and surroundings
Excellent location, pleasant room (superior), superb pool, very safe sandy beach, quiet ambiance Disappointing main courses. Variable breakfast
Very relaxing time. Quiet peaceful location, overlooking the Mediterranean, with few other buildings in sight. At night, only the stars lit up the bay outside our window. Staff were nice and helpful, with the possible exception of the reception staff, who were not very informative. Nice village nearby, but a car is useful. Good pool, lovely beach. Not for those who want a clubbing holiday - ideal for almost all others. Activities available for those who require them, organised by Maria who is very nice! Nothing major. Sea can be a bit dirty with plastic etc, but thats a general problem, and the hotel does its best to keep it clean. Reception staff not very forthcoming with info. Perhaps lacks a little in atmosphere for younger people.
The location of the hotel is ideal for relaxation. The restaurant staff was very courteous and helpful. Facility needs some upgrading - it started to show its age. You should employ one staff for housekeeping to be 24 hrs on the premise. My room was not done one day because I left my room after the staff had gone home. That's an unacceptable process. Room service needs to be implemented also 24hrs. a day.
Beautiful private beach, nice room and view. There were bed bug the last night we stayed.
Location Very old fashioned and tired, needs a facelift badly
the beauty of the place, the quiet, the see, the garden only the breackfast is not as good as other thinghs
good views and quieteness, friendly staff it was a bit hard to find; we asked for a wake-up call but they did not make it and as a consequence we lost our ferry to Santorini
Everything! Beautiful sea view, spacious rooms, kitchenette, aircon, plentiful storage, excellent breakfast and service, attentive and caring bar staff in piano bar, location (love hills and walking) therefore not for those who want to be very close to town and tire easily.
Beautiful setting in an individual bungalow within walking distance of the the main town
The room was comfortable, breakfast good, location very good with sea view and quite near from the city. The staff was not very present.
The hotel view was lovely and relaxing although its location is quite far away from Ag. Nikolaos centre. A bike or a car are necessary. We were 3 adults who stayed in one room that was quite small. It should definitely be larger.
A fantastic apartment, a fantastic staff, good location, wihtout any doubt i recoment Mantraki Apartments. I maked a trip all around Crete and for such a price it was the apartment with better quality i stay (very good relation quality/price).
The apartment was very large and the location excellent. The ower was very kind and friendly, and we really felt at home. Excellent value for the price. The bathroom was quite old.
The beds we hard, it was hot no A/c and the fan was ineffective. Was not value for money and had no facilities to speak of. Generally uncomfortable. Certainly would not book it again or recommend it to others.
the kindness of the staff, and the location of the hotel no
Central location. Ideal for walking around the town The bathroom was very small.
Excellent staff, very friendly. Good location.