We loved this hotel. We stayed half board. lovely location, great value, pleasant food, friendly staff meant a relaxing stay for 3 days.
Quiet, friendly. Spacious. Ground floor room. Lovely pools. Access to sea. Very good food and wines. People smoking on adjacent balconies
the top pool had room to sunbathe. staff favoured french communication. lack of air con in dining / public areas. absolutely no view from garden view room, this spoilt the holiday. useless broken gym facility.filthy under the bed. the accomodation was double the price it should have been
Affordable price of room with half board, staff, internet facilities in the lobby at reasonable prices. Great value for money Not a sandy beach
Excellent room, staff really friendly & very helpful None
The hotel was very good value for money, we only stayed 1 night, but wished we were there for longer, pleasant surroundings, set in lovely gardens
Very Friendly and Relaxed Atmosphere.
It was quiet and also convenient for Elounda I found the hotel very good,but there could be some improvement regarding a couple of the staff at reception.A smile does not hurt!
The staff were very friendly and the animation team were very professional. Allthe restaurant staff worked very hard to ensure you werew attended to prompltly. The hotel is very datted and like most Greek accommodation flatters itself that it is a 4 star. There were no facilites in the rooms other than a fridge and the rooms were basic but adequate. The loication of the hotel is poor and it is 35 minutes walk to the resort and longer to come bacxk on roads without pavements.
The employees are really polite and and very pleasant. The swimming pools have a nice area and the hotel beach, even being stony, is great for snorkling. But I really recommend a car rental because there are many worth blue beaches close to Elounda. The hotel food is also really good.
Excellent place ! Much better than Elounda best hotels. Staff very helpful and kind. Very good cuisine. Beautiful design, quality facilities. Despite size of ca 250 rooms you feel like in a boutique hotel. Worth to come. Spa is rather dull: not to this hotel standard and undesftaffed.
The room was really nice and the different accomodations (3 swimming pool and the fitness center free) The 5 restaurants were really poor comparing to the price they applied. The quality of food for a 5 stars hotel were really average and the price really expensive. The blue door restaurant was nice but sometimes I thought we had frozen food. The restaurants in Elounda (the town next door) were much more nicer than the one in the hotels.
Mostly the location. They misrepresent the type and standard of the rooms for expample we reserved a bungalo. But what they call a bungalo is simply an ordinary double room and that we absolutely did not appreciate. And therefore would not return.
The staff were friendly, safety, the Italian restaurant was exellent. The location of the hotel is a little isolated, to go to the nearst town takes about 10 menutes by car. So,it is not convinient for those who like to go out. Also the concierge service is not accurate.
quait situation,view and location big diferens beetwin prises on food in hotel and outside
The service was out standing and we were upgraded to a room with a pool. Keep in mind this was in October and the weather was changing and it is a slow time of the year. We ate at the blue door, an outdoor café on the beach and the food was out standing. There breakfast buffet was out standing from Champaign to custom omelets. We also took a short walk to the next town, Plaka, for dinner and it was excellent and right on the beach also.
View from room, breakfast, beach and swimming area
Very quiet and relaxing atmosphere with extremely attentive staff.
peaceful, quiet, good place to relax 1.The greek restaurant should have a cover for the raining days; 2.The rooms should have acoustic insulation; 3. Should have more variety of fruits at breakfast; L'orangerie restaurant is not good for the price, the service is uncoordinated and bad.
The staff were extremely friendly and polite and the room was fantastic Only that our plunge pool was too cold to use
we like location & beach, sea was on 5 *, massages & stuff in spa was good as well. Service very poor, nobody on arrival told us about brackfast area, or even facilities... lift to beach & restaraunts was terrible (hot without conditioner) and there is no other way... Spa was quite old & threadbare not for 5* hotel..
The location is exquisite with luxury and relaxation on tap. The beach is very private with swimming and watersports readily available
Lovely room, with semi-private infinity pool. Generally luxurious feeling, but at the same time not too expensive. The hotel is too far to walk into the center of Elounda for dinner. The in-house dinner buffet was excellent, but it might get monotonous.
nice hotel but not really design as you explain in the descriptif:the room furniture were really classic
Great value for money to stay at Elounda, very close to all beaches and restaurants with a car or a moto (you need it anyway to explore the whole Lassithi area). A lot of shadowed parking spaces. Spacious room with nice lighting, big marble bathroom, powerful airconditioning. Excellent sea views from the room's balcony. Breakfast is buffet, not continental as advertised, and it's variation, quality and quantity is very good. Helpful and smiling people, they really make you feel like home. As you already understand, we'll definitely be back!
very nice hospitality,peacefull enviroment
We liked the location, the staff & the view, since we've upgraded to a jounior suite, we enjoyed a joining swimming pool. Breakfast was poor in variety & freshness. There are only twin beds available (& they're too firm) no double king or queen size.
Hotel was well designed, the grounds attractive and well kept. we only booked breakfast, but that was good.All staff very helpful and friendly.we had a junior suit and shared pool, kept clean and was a pleasure to be there.Would we go back yes. Not really no.
Very clean and a nice modern style. The bathroom was really fine. The aircondition was very effecient. Nice and quite surroundings It was a little far away from the beach 1� km away. It was not near to a town. As we had a car it was no problem.
The staff were very friendly, helpful, and went out of there way to make sure we had a great time either by making suggestions for things to visit, restaurant recommendations, or just helping us with small problems. The room was clean and modern, and we had a nice terrace looking out onto the sea. The location of the hotel was very good & the pool is a great relief. In the morning the pool area was quiet, but fills up in the afternoon as other guests come back from their travels 1. It was difficult to find the hotel, because the sign was small. The quality of the fruits and yogurt for breakfast could have been better. Only the 5 star hotels in Elounda have their own private beach, which would be nice instead of having to travel to the public beaches or the small hidden ones. At the end of the day, many guests come back to use the pool, but as soon as the sun sets you pretty much have the pool to yourself. For those who take the pension with meals, depending on when you eat, you may be watching people swim in the pool while you eat.
We loved the Villa. It was spectacular and the service of the staff was excellent. If this place was right on the beach it would be the perfect resort.
The hotel was in a good location. The staff were friendly and helpful. Unfortunately we only found the shortcut to town on the second last day (although we didn't ask anyone either). Overall we were very pleased with the hotel and facilities and would go back again.
The welcome was warm and the view exceptional. Palazzo has all the amenities of a big hotel but the kind consideration and attention of a small family run hotel. Absolutely the best of both worlds!
amazing view (sea view appartment) we did not have new towels every day
Excellent; Agios Nikolas is amazing and the Palazzo is the perfect apartment- by FAR!!! A South wind can blow out the beach in October- otherwise, perfect!
It is a lovely small family-run hotel. The owners were very kind and helpful and we thoroughly enjoyed our visit! They were very generous, eg providing use of the internet, being very flexible about unusual arrival and departure times. I highly recommend this hotel! Nothing
Beautiful palace over the beach in the nicest part of Agios Nikolaos. Thanks to booking.com and the previous guests to help us find this place.
It is charming, sparkling clean, and across the road from a lovely beach. The hotel staff (K. Dermatzakis and family) could not have been more welcoming and friendly. I would recommend it to anyone traveling to Agios Nikolaos. It is difficult to find because the streets of the town are narrow and one-way. Signage could be greatly improved.
Friendy and helpfull staff. Beautiful location and service provided.
We were met by the owner, Manolis, who was expecting us. After showing us to our room, he brought fresh fruit and homemade raki. The room had a terrace on the harbor. The location was ideal. The breakfast was sumptuous and offerings were mostly home baked. A friendly and attentive staff tended to every need. None
The location is excellent, right near the town centre, lake and small beach. The rooms are rather gloomy, and as one room was on the side, the so-called sea view was limited.
Excellent location - near the town centre and the best town beach. Poppi the owner was so helpful and welcoming. The rooms are old-fashoned, very nice-styled. Great balcony view. Busy road downside, noisy dust cart every morning.
the quality of breakfast/dinner was very poor
resort-like hotel perched upon the mountainside overlooking a stunning little bay outside Istron, beach at 2 minutes walk down a stairs among ficus trees and bushes. Free parking, pools, minimarket. Friendly staff, got offered a bottle of wine by the night-watcher to apologize for forgetting our wake-up call:) paid 68eur/night Food at the dinner buffet (12 eur) and breakfast wasn't so good (very fast food like). Wifi is not free (cheap though, 90min/5eur)
Distance from the beach Quality of breakfast
Only unique thing they have - children playground with nice lady speaking many languages (including Russian). Playground is between beach and restaurant. Price of room should be at least twice cheaper to be reasonable. This is very old hotel and despite they made all efforts to keep it in good condition it is impossible. It was impossible to get to our room with children trolley and 6 times a day we have to climb stairs with trolley in hand. But in general Elounda is very good prepared to go with trolley.
service and surroundings
Having a very clean and comfortable room to sleep in after a long journey and midnight arrival.
Brilliant value for money. Simple, bright, clean, comfortable and welcoming. I have already recommenend it to friends.
Quiet, clean, midway between bus station and harbour Credit Card number taken at booking, but cash needed at checkout.
Good location, only few minutes walk to the lagoon. I would suggest getting a studio, for small extra cost the room is nearly twice the size. Parking is on-street which is not a problem, get a road map though as there are a number of narrow and one way streets. Could not get wifi in the studios (which wasn't a problem for us), communal PC in reception could be used if required.
The hotel was clean, the staff polite (albeit bit short of words) but everything was just simple and straightforward. An enjoyable stay and in a good distance from the town centre.. all in all a recommended budget hotel.. nothing spectacular but nothing short of.. Well short of more breakfast, bit simple, tasty but very small. Do not expect a buffet or cereal etc- a coffee, some orange juice, toasted bread and one croissant will have to be enough to start your day..
Room decoration is very modern and furnishings look quite new. The shower does not have any curtain so after taking a shower the bathroom is a bit flooded.
Beautiful grounds. Large pool. Restaurant good. Our stay was too short to evaluate all aspects of property Room although comfortable, was a bit small & poorly lit at night. Not enough lighting.
Very peaceful and relaxing with excellent staff
room with a private pool not all the staff were friendly, beach towols are rather small in size and!!!!
Excellent service from a committed stuff. Excellent restaurant, booth food + service. There is simply not enough value for the money. Otherwise, the hotel stuff did its job excellent.
Staff were very friendly and helpful. Room was clean and comfortable. Very good central location with fantastic view over the lake from the room balcony.
conveniently located in the center of town, near good resturants and a nice beach. we had a nice room with a good view of the lake. it would have been nice to have breakfast as part of the room rent
i was very content what about the central situated location
Central and convenient to shopping, eating and nightlife. For very little extra, the studio option gave lots more room, plus a kitchenette, which was useful as the hotel does not provide breakfast. Great view over the Lake! The music cafe right underneath was very loud at night, but this is no problem at all if you travel with earplugs.
the location was fabulous
E£xcellent staff - very helpful and friendly. Situation overlooking the lake is superb. Real value for money accommodation.
Very spacious room, quiet neighborhood, great location, cheap = absolute tip for your next holidays in agios nikolaos There's no breakfast
Was ther 6 nights and stayed in 2 different rooms (1st and 3rd floors). Excellent View (when staying on Lagoon-side), Cheap, Clean, central, aircon (v important in the 30 degree heat!), recently-refurbished, fridge, can sit out on the balcony.
You can't beat the location or the views over the lake. I've stayed in this hotel twice before, but the experience this time ensured that I will never stay there again. The cleanliness of the room was questionable (hairs in the beds and bathroom), the shower was terrible (alternating between scalding and freezing water, and it flooded the whole bathroom), the beds were so uncomfortable that my husband hardly slept all night. This used to be a nice hotel, but it needs to be renovated and cleaned up. I would've recommended it years ago, but not any longer!
Friendly staff, comfortable rooms, clean bathrooms, great view over the "lake". No parking facilities in the middle of a busy city centre in summer.
Nice room, good view over the bay.
The hotel was conveniently situated in the town with easy access to the center and the beaches. The air conditioning in my room did not work so I slept with the balcony door open. There is a main road outside the hotel and I was woken up most nights by loud traffic noises (2 stroke motor cycle engines especially) or people walking home from a night out talking to (shouting at) each other.
The beach and the surrounding area were beautiful. The grounds were also very nice. My children loved the pool outside our room. The pools were all seawater.
pricey but lovely, excellent service, great choice for first trip to Greece/Crete, fantastic location, many activities
They are great Nothing
Both public/private pools were freezing. Also, I was told by mgmt that a] the pool was heated to 27degrees(and that they double checked it) and b] they only heat the pool in the "off season" - which August clearly is peak season, so this outright contradiction I found to be offensive, and I don't like being lied to like this.This is not 5 star service. After 3 days our pool warmed up some and was finally usable, but we weren't able to use it for half of our trip, which was why we selected this destination to begin with. Also, first 2 days were no service bec they were having a wedding next door and sent all the staff there, so we were with trainees and short staff - not impressed! But did get better/nice exp when pool temp & staff were back
The place was beautiful and the sea was a pleasure. But what really impressed me was the kindness of the personnel, they really care for you and made their best to stay really pleasant They only thing to have in mind is that many suites that include a private Jacuzzi or pool at the terrace as saw in the pictures of the hotel do not have the privacy that someone might expect, in the sense that your pool or terrace can be perfectly viewed by anyone walking around. I'd recommend that if this is the case and you want more privacy, talk with the guest relations and ask for another one because with more privacy there are some.
Excellent staff, facility and location
Nice view, very friendly staff (reception a bit slow), room could be cleaner
the overall concept is nice. very relaxing. lovely private beach with trees details that I would expect in a 5 star hotel: more than one bin in the room, clean floors and windows in the restaurant, service at the beach at 10 am
The location of the hotel is great, the rooms are very relaxing, the hotel staff is very kindly
great experience;a very nice location with spectacular panorama, many facilities for relaxing, good restaurants and all you need for a wonderful vacation.
I really liked the room, hotel location, responsive staff, excellent breakfast, fitness room and an instructor, a spa center, clean rooms I did not like eating in restaurants la carte, wine list is scant. The fitness room average weight dumbbells. The spa is very difficult to choose a program, since it is absent Annotated. When booking at the hotel indicated the presence of ironing boards and irons in every room but on arrival they had not been! Had to call and ask, brought later.Also at the hotel site says that the pool in a room with heating, but it turned out that he is the same as sea water, in our case it was very cold, while the sun was not our side.
Great hotel with comfortable rooms and beds. View from the room with the pool was amazing. The resort is like a little town and staff runs club cars to and from the rooms whenever you need to go to the main hotel building with restaurants. Dinning options are limited specially when the Greek restaurant was closed for dinner both nights we were there.
Very nice hotel little bit out of town but provide you with luxury of nice room with private pool and great views If you travell to crete than this is a place to stay for a couple of days none and that is rare for me :)