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Slightly disappointed given its reputation .....appears to be slightly complacent in terms of service and offer and living on past glories !!
Charming hotel - very comfortable and staff were helpful andfriendly My husband said the spa facilities were excellent, and very clean.
I liked the rooms and the sound of the waterfall. Dining room very pleasant No
One of the most awesome hotels I've stayed in. Well worth it for a weekend break but almost wasted if it's only for one night.
Comfortable room. Tea/coffee making facilities for the room were available on request but when requested there were not any to be had - only 10 trays to whole hotel and they were all out. Not to be expected of a 5 star hotel. Had to go out and buy a kettle.
Check-in was very efficient. I'd requested a room with a view,as it was a special night away for my wife's bifthday, and we were upgraded. Staff were attentive, without being too obtrusive. A very pleasant stay, just what we wanted. Facilties were good, Pool area could do with a little freshening up.
there was a mix up with my online booking (which was not really the hotels fault) nevertheless the hotel staff made me feel at ease and they were very generous to upgrade our stay when the booking got sorted. The staff really made the experience for me. i am fortunate enough in my work to stay in many hotels around the country, many have great amenities and are in great locations but few make you feel so welcome. Maybe from a functions point of view it might be a little short on parking spaces. However, that didn't effect me.
The staff where so helpful the settings are amazing it is a top class hotel. The price
Fantastic condo-like accomodations. Very spacious and well-equipped. Clean and comfortable. Great value for our group. No
great location only 3 min walk into town, we will definitely stay here again. the only thing was that on checking out we were charged a utilty bill of €10 per day that we didn't know about when we were making the booking. other than that everything was perfect.
the fact that they were so modern and up to date with everything you need in a home from home when you have children
Lodges were very modern and clean and it was an ideal location to see Kenmare and the surrounding area. Only one quibble and that was when we were informed that the electricity was separate (understandable) but we were not giving any readings and so was a little surprised to be hit with an electricity bill for €30 when we we did not spend that much time in the lodge over the weekend.
The lodges were very well presented and comfortable and only a 3 monute walk into the town. They were great value for money and would definately stay there again.
The lodge was very pretty, but it certainly had not been properly inspected before we used it. The staff was helpful and responded very well. They also gave us a nice complimentary breakfast and a discount on our bill so the leaks and missing bathroom issues didn't seem so bad. The place is brand new, very beautiful and once the "newness" is worked out, it will be lovely. We had a severe bathroom leak at 11:00 at night. Also, we were unable to use two of the three bathrooms in the lodge. Sewage water came into the bathtub and shower when the toilet was flushed. Also, the panel on the dishwasher came right off in my hands and I was unable to put it back properly. The lodge was new and quite beautiful, but it had issues. I'm sure they will work out the "newness"
Large units, well fitted out and quiet. Nice swimming pool (although be sure to bring adult swimming costumes as kids can't swim with out a parent in the pool. Great little town - leaves Killarney for dead!
The family apartment was very nicely laid out, nicely decorated and very clean. I had to spend over 30 minutes inventorying all of the items in the apartment prior to checkout--this should not be necessary.
Location was fabulous - beautiful, quaint Kenmare. We loved the pathway to the town center. We stayed in the lodges and found them to be clean, very spacious, modern, and had everything we needed. While we didn't have much contact with staff (other than check-in/out), and we did not eat in the restaurant, we loved our space in the lodge. I was also impressed that Kenmare Bay Hotel/Lodges are a green facility and practice recycling/conservation. It is so important for a small country like the Republic of Ireland, and the beautiful Kerry County and surrounding area to stay preserved and clean. Our place was peaceful, quiet, and exceeded our expectations! We loved surrounding Kenmare and found it a great town that had all we needed; shops, restaurants, pubs, music, and gorgeous scenery. Thank you for your hospitality! Nothing!
Spent 2 nights in the bay hotel lodge and loved it. was a fantastic break. will definatly return
The lodge we stayed in was only recently completed and is of a very high standard. I hope that the hotel invests in regular maintenance to ensure they remain so.
If you stay in this hotel be sure to go for the fabulous buffet breakfast. The range on offer was terrific.
The room was very nice and comfortable, hotel staff very helpful. We stayed there for a wedding reception of my sister-in-law. The whole event has been organised perfectly, the wedding reception room was decorated in a very nice style and the food was excellent together with very efficient serving staff.
The bedroom was spacious, modern and clean and the hotel in general was very pleasant. It is very close to the town where there are lots of very nice pubs and restaurants. I didn't like the dining room, it was like a function room. It was obvious that the hotel caters mainly for tours in this case, I think a smaller dining room would be more appropriate for non tour guests.
Convenient for the Town Centre Breakfast Buffet not replenished after Coach Tours had eaten. Current bulding on site.
central location to town friendliness & helpfulness of staff & hotel itself is very nice & good leisure centre
the spa the older part of the hotel is shabby, and the bathrooms not very nice
rooms were large enough for 2 adults and 3 children. the pool is spacious witha great kiddies area.
A good location and base for touring this very scenic part of Ireland combined with excellent rooms and hotel facilities. Nothing we didn't like about the hotel. We will use this hotel again.
we enjoyed our stay had a spa treatment and really enjoyed the break my spa treatment
Restaurant. Food was a very high standard. Leisure facilities.excellant Towels could have been bigger.
High quality room and service .Very good retaurant.Very good spa and pool . Very nice place for a totally relaxing luxury break.
The initial room we were allocated was shabby and needed a good clean - certainly was not five star standard. Had to be upgraded to a better room which was a suite.
The view was great and the room was spacious. It was quite pricey and situating right next to a big graveyard might not be everyone's cup of tea.
Absolutely totally relaxing.I felt that I had been there for a week not three days.
Efficiency, friendly staff, good service, fantastic location Vegetarian meal options at the inhotel restaurant were unimaginative for a hotel of this class!
It was our 1st year Wedding Anniversary we were upgraded to a lakeside suite, our views from the room was absolutely fabulous breath taking views.Going to this hotel ask for a lakeside room as the views are amazing. The Spa was exceptional. What we loved about this Hotel was the staff I have never stayed in any hotel in Ireland or overseas where the staff have been so friendly. The Management should be very proud of this factor. Already planning our next trip to Aghadoe Heights.
very family friendly
The staff are exceptionally helpful and the services are first class
The staff was very accommodating. Beautiful view of the lake. Breakfast was excellent. No complaints at all.
The hotel room was very comfortable and the view of the lakes was beautiful. The staff were extremely friendly and accommodating and the Spa was wonderful.
Very friendly and accomodating staff, very comfortable surroundings fantastic food. Lovely relaxed atmosphere.Would revisit in near future
Location, price, welcome note & complimentary wine in room(I didn't avail of same, but love the idea), comfortable bed, friendly staff. No, very impressed overall.
The peace and quiet. Helpful and very pleasant reception staff my only request would be that the resturant staff in the evenings give you more time to choose from the menu as I did feel a bit hassled and eating out was part of my holiday and I wanted to take my time and enjoy choosing and talking etc.
The staff were very friendly especially the lady behind the bar who made us feel very welcome. Top marks to her (Sorry didnt get her name). There wasnt anything i didnt like about the Killarney Riverside Hotel.
very pleasant staff
Nice clean warm welcoming hotel Lunch didn't start until 1pm
Good location, food is ok, staff very friendly. Restaurant food could have been better for a 4* hotel
Location of the hotel was excellent for Town and mountains. The hotel was very clean and modern. The restaurant and bar were lovely.
Everything about the Riverside Hotel was wonderful. The staff was very friendly and helpful. Our room had a great view and was very comfortable. The free breakfast they offered was very good as well. My wife and I definitely want to return to Killarney and when we do, we will be staying at the Riverside. Nothing
warm welcoming and the newspaper and wine in room was such a nice gesture.food as always of superb quality
The room was very light and airy. Felt homely rather than just another hotel room. Also thought the free wine to welcome you was a nice touch Would have liked to have wireless broadband connection. Hotel location not ideal, a little far from the centre of Killarney
The hotel was well kept and good public areas
The Spa Facilities The room needed updating
The spa was excellent,very relaxing and the scenery was superb. The only thing i thought was the price of the restaurant was a little expensive.
Spa, bar and restaurant facilities service at the restaurant la brasserie
the hotel decor, finish and ambience is great, very relaxing, the staff are very professional, accomodating and helpful. we will definately come back nothing
Rooms were comfortable The web site indicated that there was a a spa centre and leisure facilities available. The fact was that these would not be open until mid June and I felt that I was misled.. In addition the room that I was allocated was overlooking a building site and I was awaken by the noise at 8 o'clock in the morning by the builders. Furthermore a complaint was made to the manager .
The staff went out of there way for us. Everyone was so friendly and accomodating. There was a bit of refurbishment still going on however the hotel did compensate us by upgrading our rooms and were very helpful in every way.
View at breakfast, location, beautiful gardens, the lake, the spa, the whole hotel is very classy and well decorated Would've been nice to have a view of the lake for 240 euros, we were facing the tennis courts and didn't have a balcony, having to wait in line to order eggs, the hot food on the buffet didn't taste great, room and bathroom were small, front desk seemed short staffed for a Saturday
The updated brasserie was very nice & had a wide range of choice & reasonably priced to suit all tastes. The hotle has construction work going on at the back of the hotel & the pool facilities were still under construction even though it mentioned in the website that they have both an indoor & outdoor pool. This is false advertising.
Gorgeous hotel, fantastic pool area, lovely staff, glorious location. Restaurant, for both breakfast and dinner, wasn't really a 5 star experience, although the prices were.
The scenery was fabulous and the staff was most helpful. As you enter the hotel, the view took my breathe away. We live on a mountain lake in Lake Arrowhead, California, so we were instantly at home. thanks for a great stay. My only problem was the lack of transportation into town. It was such a short distance, yet the taxis still charged $25 euros for a round trip and that is exorbitant. The hotel should have a shuttle for those who do not have a car. This situation would actually prevent us from staying again as we would stay in town to have more access to activities.
Friendliness of staff. Amenities in room. Presentation of food. Outskirts of town. Room not well soundproofed - you could hear next door going to the toilet.
Friendly staff, great location.
Comfortable & big bed TV not great & no remote control provided
Excellent staff, modern design, great food, comfy beds. No tea or coffee making facilities in the room, only a minor gripe.
The decor was modern yet warm and cosy and the staff were extremely nice and friendly
The Brook Lane Hotel was warm, comfortable, and welcoming. The staff were very helpful and engaging. They were genuinely interested in our comfort and interests.
Welcome at reception. Warmth and comfort of the room. Helpfulness of staff in recommending where to eat, where to visit.
A lovely contemporary hotel with polite and friendly staff, food was excellent
Very helpful staff and great style.
Friendly staff. great room, food available on premise was excellant, Close to town centre & easy access Service at breakfast was slow & disinterested on both mornings we stayed.
The B&B was lovely and the breakfast was excellent. The view was wonderful too. It was not far from town. Just so difficult to find. It was extremely difficult to find. We had to ask directions twice just to find it. It was not in our GPS at all nor was the road it was on.
AMAZING!!! True Irish hospitality. Immediately we were offered tea and coffee and got to enjoy the sun room. The made to order breakfast was wonderful. This was our favorite B&B the entire trip. Quick 5 minute walk to town. The B&B is on an adorable road nothing
Beautiful room. Good location. Pleasant short walk in to town. No
My husband and I loved that it was a 5 minute walk into Kenmare...away from the noise of downtown. Breakfast was wonderful! Our view from our bedroom overlooked the town too! Would highly recommend!
Nice view through woods to the sea. Good sized room. Friendly staff. Not cheap
The room was excellent with a wonderful view to the river. The staff was superb and friendly. I highly recommend this place as a choice to visit the area (i.e. Ring of Kerry)
Beautiful area and view, very nice rooms, friendly and helpful staff, excellent food.
Very friendly hostess who had time to chat and discuss the area.Very good breakfast in congenial surroundings. I would have prefered rea making facilities in the room.
the proprietor of the guesthouse was very kind and, the rooms comfortable and the location is beautiful.
Beautiful location overlooking a river & very peaceful. Owners very friendly & helpful. Breakfast very good & rooms very clean.
We had reserved for 2 nights, and changed our plans so we cancelled the 2nd night. I was (fairly) charged a 15% cancellation fee, but it wasn't calculated correctly (I was overcharged, but let it go) and 3 days later I got an email notification that I'm being charged a "no-show" EUR 79 fee as well.
Friendly proprieters, lovely view, relaxing.
Absolutely quiet rooms, perfect cleanliness. Beautiful view to mountains and bay from our room. Lovely home-smoked salmon for breakfast.
The welcome we got from the guesthouse staff we felt relaxed at at home
Everything,it's a classy hotel No
A very nice hotel with friendly staff and a beautiful choice of food for breakfast and a brilliant evening meal and wine choice you could not ask for anything more. The alarm clock going off sunday morning to end the lovely weekend.
The service was excellent
Whole experience Leaving it!
Clean, spacious rooms. Great breakfast. Close to everything you need. No Wi Fi in rooms. Bar staff not overly friendly.
Great room, very clean. Staff unobtrusive but helpful when needed. Alcohol available from the bar in room after closing which was good as I was at a wedding. Service could have been a little quicker when ordering food from the bar, also a few orders were wrong when served.
The staff, facilities and the breakfast Nothing
Their attention to detail was excellent. Very friendly and efficient in all areas - girls on reception/waiters, etc. Used the Spa, and it was a beautiful experience. Would do it all again! Nothing. Whatever training was done, should be replicated in other hotels.
There is nothing that stands out that was anything near the "best" thing during my stay but if I was pushed breakfast was good. Unfriendly staff
The Brehon was a very welcoming hotel. All staff were very friendly. Rooms were of a good size and the bathroom was bigger than in a lot of other hotels. Food was excellent. Good location, about 15 mins from town centre. Overall we had a pleasant stay and would highly recommend this hotel.
Very child friendly
We had very enjoyable family break with plenty to do for the kids pool games soccer ect Everything was great
activities for children rates could be more competitive
Its near the town centre and there is secure parking.
Location was good , comfortable , good facilities . Management of breakfast was poor , long delays could easily been avoided ,
Beautiful stay at the hotel..This is the only hotel I will stay in, in Killarney and I am in Killarney 3 to 4 times a year and every time always go back to The Quality. Always find the staff and the stay absolutely brilliant...Thanks very much
The Hotel is totally child friendly and provides lots to keep small people busy ! There wasnt really anything .
the fact that it facilitated our requirements as a family,had plenty of amenities to occupy children and also had tghe facilities to cater for family life in room
For the most part the hotel served our purposes very well as we were out sightseeing most of the day. Found the numbers and presence of families and small children overwhelming particularly at night time in the lobby, bars and restaurant.No doubt for couples with small children it was perfect.
the family suite was smaller than the one we had previously stayed in. Bathroom door lock was broken. Good choice at breakfast. a very family friendly hotel
first stay in old weir lodge and couldnt recommend it enough to anyone wanting to stay there , stayed in triple room and it was huge, very bright and airy, decorated really nicely. thought it a little expensive to stay there
the confort and homeley feeling there no
It's decor was very rich and it's cleanness was one of its most comforting attributes.The staff were extremely confident and helpful.Food was excellent and all in all everything just ran smooth during our stay. Would definitely return.
Staff was superb--- Helpful, friendly, ready to go above and beyond. Lodge is close to town center, pretty property, clean, convenient, cozy ... the incessant barking of a neighbors dog, starting at 3 am .. no fault of the hotel, but annoying nonetheless
Location excellent, staff very helpful in calling taxis etc. Room absolutely beautiful
The staff are wonderful - ver helpful and friendly. The breakfasts are very good - nice variety of selections. The location is great. The rooms are kept spotless. Only one complaint - the mattresses are comfortable, but the beds are made with a bottom sheet and a down comforter. This was too warm for me. It would be nice to get a top sheet or light blanket.
Pleasant stay and atmosphere in the Old Wier Lodge.
We had only one night stay at the Old Weir Lodge, we found it meet all our needs and would recommend it to friends.
Nice garden, nice exterior and reception area. Nice breakfast.Friendly staff. Bathroom too small, beds old and lumpy, TV too high,very few channels,TV too small. Room musty. Very noisy overnight.Sky light not double glazed. Walls paper thin.
Was a very nice hotel in a good location. Is parking around the back which is great for motorbikes as they can be parked out of sight of the road. Would stay again.
Staff were very friendly and helpful throughout my stay.
Room was very wonderful and spacious. Location was perfect, right in the middle of town. Breakfast was wonderful. Very welcoming of their guests. We loved our stay. Bar stayed open late for our group - excellent! The rate was a bit high for the off-season.
The friendliness of the staff and the beautiful modern accommodation
The staff was very kind
Spacious, comfortable room, friendly and helpful staff. Great breakfast!
rooms were very big for the price bracket the air exhaust from kitchen made an awful noise, but did go off completely about 12:30AM
A great place to stay in the main street of a great town - don't miss it when you travel to Ireland.
Excellant staff and owners. Great breakfasts. Wonderful town. Beds were not too comfortable. Shower and hot water difficult.
Right in the centre of town but surprisingly quiet ie: the best of both worlds. The staff were very nice and went out of their way to look after us. Food in both the bar/restaurant and breakfast room was good.
it's central location Parking is a bit dodgy
Staff were friendly and helpful. Lighting in the rooms is poor. Towels in the bathroom were a bit old and threadbare