Staff were outstanding.
Good breakfast and facilities. Room was fine and practical. After 2 nights stay, the invoice showed that the first night was already charged into the credit card used for reservation waranty. As I made the reservation for a group, the first night of every member was charged to my card. Hotel Staff just mentioned that the first night was already paid without further information. It is a complete non-sense.
The hotel was nice and quiet for a really good price. it might not be the best hotel if you dont travel by car.
The restaurant food was excellent and the staff were very attentive.
Very calm and silence. It was good for sleeping but facilities was not enough good. for ex. can not see the international broadcasting, like as CNN, BBC & no refrigerator, but staffs are all excellent. It was very nice for resting and good service of staffs. There was not so versatile menu. This hotel is a little far from city so I had chance to have dinner but there is not enough menu. I hope to stay again this hotel within very soonest time.
Excellent price, nice sized room and great food. The perfect hotel when you're just passing through with a couple of small children.
Very good and safety place!!
Comfortable - no issues, good temperature V expensive - hi rate due to interpack but that is supply and demand
The rooms open to each other and the staff. Yes. The room were not cleaned and made up and the shampoo, soup..etc were not replenished on the second day.
Too few towels for 2 persons
Food, Service was of a high standard The double bed having 2 single mattresses instead of a double mattress
Clean hotel, calm ambiance. Minibar free of charge. 1. The bar was closed at 23H00! That does not fit into a 4-star hotel service. 2. When we received the room key, the hotel employee advised (without consulting us) that they would bring an extra bed to the room for our 10-year old son. The next morning the xtra bed was on the bill! It would have been correct if she would have asked us if we wanted an extre bed and that it would involve extra costs! At the end, we did not pay the extra bed, but I do not like this aggresive sales-approach.
Friendly staff & rooms furnished to a high standard. Just a short taxi ride from Duesseldorf Airport.
Rooms are not much big but fine for a business trip.Cleanliness of the room is perfect.Wired internet is free and speed is fine. LCD or Plasma Tv will make the room much prettier.
I barely had time to sleep and go, but the breakfast was very good! The hotel had some construction works undergoing in the main lobby. When i arrived at night, it looked like it was closed. There was no information at the main entrance regarding the construction works and an alternative entrance.
Cleaned and well located
Overall a good experience.
Location Ample parking Very clean Modern interior Air conditioned rooms Gym next to sauna and very humid and hot Outdated and partially defunct gym equipment Restaurant overpriced
The telephone was broken and nobody fixed it
Because we were leaving VERY early the next morning (well before breakfast!), the Front-Desk Staff arranged for bagged lunches to be available on our departure. A very nice touch; and greatly appreciated.
bedding was made up for a single...one pillow etc...although I had booked a double
tea/coffee and kettle available in the room no air conditioning; expensive breakfast (Mc Donalds across the street is an option);
Nice atmosphere, good rooms and very nice selection of breakfast There was no free internet in the room. I think the hotel should have free wireless internet in the rooms.
quiet transporation problem - epensive shutle services compare to similar hotel - low quality heat system
break fast is paid for and not as expected, the Airport shuttle was to be paid by the visitor. the distance from the Messe exhibition is not accurate as in the booking.com website.
Very good food at the restaurant and nice service - the waitress was polite and friendly even if restaurant was full. The room was really smelly. Difficult to sleep, I had horrible headache after the night in that 'no smoking' room
Good and firm beds, easy to park outside, good restaurant, good location with car to work in Düsseldorf and Essen areas small rooms, no Düsseldorf city map at the reception
hotels staff friendly. breakfast was good, though expensive for what it was. Location exactly what I needed, functional, and room reasonable value
shuttle to interpack was cheap Taxi to town was expensive - suggest shuttle
discreet ,knowledgable and hospitable staff not enough desert selection for breakfast,(fruits or sweet cakes etc..)
Overall an enjoyable stay!
Everything was fine and the staff very helpfull
Excellent service and friendly staff Nothing
clean The service at the bar was very slow in fact we ordered 2 coctails on saturday night and even after half an hour we still hadn't got them so we told the girl not to bother and went up to our room. Also refills of coffee, sugar and milk in the room weren't done and the staff explained that they had problems with the mini bar staff
They did everything well but the place lacked some warmth and character
sitting on the terras adjacent a beautiful park for lunch and dinner enjoying light meals during terribly hot summer days.
The service from the staff went beyond expectation. All of the staff were professional yet friendly and helpful. A wonderful experience. I enjoyed everything about the Sheraton and will stay there again.
Room was excellent Bar and restaurant were too expensive. €8 for a half litre of beer and €23 for a breakfast was too much. I paid €23 for an omlette a coffee and an orange juice. Too much.
The front desk staff are really nice, helpful and approachable. A little bit too expensive on little things like small pack of peanuts and beverages which I recon should be free.
Convenience and ease of use. Could not get a decent cuppa tea and all but 2 tv channels were in German or 'Dubbed' in German, the remaining 2 were 24hr news channels...not much for the single, business traveller to do or watch!
The food was especially good. Most of the staff were very helpful. I did not like paying 338 euros per night because of some lame excuse that there was an event in Dusseldorf. This I will not tolerate again. When I found out that rack rate is 118 for deluxe, I was not at all pleased.
Early Check In was possible, room and bathroom very clean. Very expensive Breakfast buffet (16 euro) but of good quality
Calm, efficient atmosphere Not the best breakfast buffet we've ever had - terrible Not the best breakfast buffet we've ever had - scrambled eggs were awful with a burnt taste
great location to airport and business district, garage space, restaurant with nice / interesting menu
Everything is new, very confortable, kind staff Internet is not free of charge and one hour is 8 € !!
It is very near Main Trainstation (Ratingen Ost), very friendly staff, good sauna.
correct and normal hotel, no negative points,
Spa and the cleaning
Excellent breakfast Could do with a facelift, everything was dated and tired looking, the superior room, wasn't!
everything was perfect the price of the breakfast
its location near the Train station is a plus also for the car there is plenty of parking options so you dont need to pay the hotel for parking. their airconditionin not working in both my rooms( they are on but too hot) I asked for extra pillow as the provided once are too bad they simply answered they are fully booked, and I slept without them for 2 nights
Well I am happy because my decision was right to stayed in Holidays Inn.
Great location, 2 minutes walk from Hauptbanhof (main station) gives easy access to train services and, links to exhibition centre.
Very pleasant and friendly-hotel&staff,both. Wonderful location.
Extremely high price for the room
Old town was best No
good location, friendly staff,good value unless you happen to book during the week of a trade fair or conference.....not impressed when buisness capitalise on events which bring people to their country...
The location was very good near to the centre; I like especially the good breakfast. I would have needed another pillow, but there were no extras available.
We got a suite insted of a room for the same price!
Breakfast and restaurant is better than you can expect.
Friendly welcome from the staff. I stayed over in a superior room which was comfy, modern and clean. Very good hotel. No free wifi internet access
Hotel was nice and clean, breakfast was decent.
Comfortable, clean , modern, good breakfast. I missed a health spa. I had a small break and wanted to have a massage but could not get it because I needed a 2 hour booking.
the friendliness and helpfulness of the staff. the cleanliness of the hotel. no
The staff (at front desk, bar, restaurant) was very friendly and helpful, accomodating and competent. The open showers; the water spills on bathroom floor. Missed an exercise room.
Everything was of a very high standard and in very good locaion which was ideal for our stay (The Essen Motorshow). The staff were very helpful, the food was very good and we look forward to booking again next year for a larger party. There was one thing.... There is not enough seating in the bar!!
Nothing First the gym is poorly equiped. The treadmill broke down and no replacement was provided. No food is served in the hotel except breakfast. The rooms are very small.
The location was close to the main railway/u-Bahn station which made travel around the city easy. The rooms are spacious, spotless and have the bonus of a small kitchen.
Overall good service and friendly staff
Very convenient. Good location.
The room I occupied on the 12th floor was furnished to a good standard with an excellent en-suite bathroom, TV and minibar. Internet connection was available if needed. The breakfast room was good with excellent service and good food.There was also a small bar. The hotel is situated close to the main railway station with a good connection to the airport and it is within easy reach of restaurants and bars.It is also well situated for access to the old city and the Rhine. Although the staff were all very helpful, this is essentially a dormitory hotel for business travellers and some people might find it slightly impersonal and lacking in many of the facilities that can be found in hotels catering for holiday makers
location Shower was impractical
being more familiar with Australian and North American 4 & 5 star hotels the price and quality of Asahi does not compare favourably. As I rarely stay in European hotels it is more difficult to give an educated comparison.
Location and breakfast Small room,one elavator.
Lovely hotel, reception staff very helpful No
breakfast/ airport shuttle only not very clear where to obtain it. tried several times to contact hotel with no success room was located at about a two block walk from reception-no elevatorairport noise, not well insulated and on a busy parking lot certainly only a basic three star rating at best
i didn't stay that much i went there to sleep, The hotel was nice and clean, The staff were so helpful. no.
Perfect travel location: 10 mins from Airport, free shuttle, confortable rooms, perfect for an early flight & smoke free rooms. Patio door could have been better sound proof. The door did not seem to have a very good seal.
Quiet and relaxing Hard to find the Free shuttle. Had to ask at the Airport Help desk, then it was easy and convenient .
close to airport and shuttle service
bathroom door need replacement
Close to airport, good for late arrival and free transfer bus. Handy for exhibition and conference centre. Breakfast seemed a tad expensive, but consisted of a wide range of good quality food.
I would like to mentioned about hotel staff. The young blood in hotel were the best to serve me during my stay at holiday in Ratingen. The charges were too high, for one night 350EURO compared to other international hotel services was like the hotel cheated with me on hotel booking.
The courtesy bus service to and from the airport.
nice, good size and clean room did not offer free parking for customers
Relatively close to airport, and provided free shuttle, both of which make up for the very, very basic facilities.
Nice hotel, very clean, and close to the airport. Good value. I didn't get a wake up call and missed the first shuttle to the airport. Fortunately, I made the second one and made my flight. Limited lunch menu - spaghetti bolognesa.
they offered a wide range of choises for breakfast
Friendly staff, a very nice breakfast buffet, by car 3 minutes away from CentrO and 25 minutes away from Moviepark Germany.The hotel itself lies in a kind of boring area, a buisnesspark
Location to the areana and shopping center were perfect - only a 10-15min walk. Lobby was smeled like smoke in the evening, and lingered to the breakfast room in the morning.
modern and comfortable price of breakfast
Location and style of room.
free wlan internet (unfortunately it did not work properly)
The hotel seemed to be quite new. Both bed room and bath room were very modern. It's close to Centro. Though we didn't have a breakfast, it looked good. My credit card had a problem but Booking.com didn't alert when I booked. The hotel couldn't charge in advance thus I was almost charged quite expensive normal price. It would be nice if the system tells me that credit card is not valid when I booked.
Excellent rooms, very well laid out. Hotel staff very friendly and helpful.
I was very impressed with the quality of the hotel, the helpfullness of the staff, the location, and most of all the price. Great experience!!
the Shower and beds
Location. Close to main railway station and +/-10-15 minutes walk to the city center (Altstadt). No fridge, no minibar in the room. No ice machine on the corridors. No ice at all in the hotel. No bar, cafÃ© or dining room (only breakfast available). MOST NEGATIVE: the bed & the pillows (1pillow/pax) TOO soft causing backpain, couldn't sleep properl
The staff were very helpfull and it was the one of best hotel that i haved stayed in.Wonderful design No
Close to the airport. Centrally located. The room met my expectations for a 1 night stay. Expected more of a concept hotel. It seemed quite sparse.
Clean hotel room with comfortable beds and modern furnishings. Easy access to downtown by tram. Hotel for local/city travellers, not really for tourist. Proximity to tram, small bathroom and poor cosmetics and no minibar.
near to the airport, parking facilities The hotel ordered a taxi for us, as the hotel is a few streetst of the airport the taxifee normaly is rated at about 7-8 euros. The taxidriver however stated that the road to the airport was blocked en took us on a trip through Dusseldorf, on to the highway to the airport, we had to pay € 15.
excellent location close to dusseldorf airport and city center; relatively large rooms no hotel restaurant.
Excellent hotel and staff. Very convenient to Duesseldorf airport, the city, and the Messe. Hotel is well-managed and well-maintained.
everything was excellent
I was early but I git a room after 10 minutes wait. Everyone at the reception was very nice and helpful. The room was very cold and no instructions how to use the temperature control. I got help with it but the room was still cold. It is a good place if you have an early flight.
Hotel Recption staff so very helpful No
Had a very European feel to it, was a quick taxi from the airport, very quiet in an intimate neighborhood. Supermarket with bakery and deli within walking distance. The breakfast was a bit expensive but we didn't participate so maybe it was worth it.
I was travelling by train and needed a hotel near the railway station, from this hotel there is a 5- minute walk to the station, where there is also an underground station, which takes you to the city centre in just a few minutes. the hotel seemed new and clean. When I entered my room there was a strange smell, I opened the window and thought it would help. Unfortunately it did not solve the problem, so there must be something wrong with the air conditioning. As the smell is rather strong, the staff must be aware of it. I do not think a paying guest should be given such a room.
Hotel was nice!, room was excellent location good, and the restaurant and bar is extremely good. staff was friendly.
Hotel (incuding room and bathroom/toilet) was clean, rooms extremely comfortable and quiet. Centrally situated well within walking distance of all the places of attraction and shops. 3 minutes from the railway station making it easy if you so wish to visit other cities e.g. Koln. Not really.
Room service & breakfast
Location to the train station is perfect. Within walking distance of everything. It's kind of a dump. No frills / place to rest your head and shower. That's about it.
The location made getting around the area very easy. The stafff were very helpful and attentive.
Located a couple of blocks from the train station and a number of restaurants. Main restaurant areas are within walking distance but not close by.
Location was pretty good. The bathrooms fittings were leaking.
Only hotel was good the hotel staff was not very courteous as in other hotels can really improve
Hotel was clean and the breakfast was good. Rate was extremely fair for a room during a major fair at the K Messe There was only one lift, hence often quite a wait. Normally this is not a problem as I would use the stairs, but I was on the 6th floor.
Good location, friendly staff and good breakfast. small but reasonable rooms, good value for money. Very slow Wifi
Very friendly staff, allowed late check out and had breakfast available from early until 11 approx
Reception was very friendly
Very good location. Near underground and transport streets. In the centre near with restorans and cafe, markets. Managers of Hotels have nationalism disposition. After they see our passports they mention as like turkish citizens and reject us in staying forward us to their another partner hotel which was located very discomfortable for us. After unpleasant discussion on reception we after sometime manage to stay there. Still we have rooms which are we not booking (small and not comfortable). For 4 nigts for 3 rooms we pay 3998 Euro. Do not recommend this Hotel
What I liked best was that the hotel is really quirky, some beautiful art pieces as fixtures !! I believe you can buy the lights!!! The lift is from another time zone! Only goes to 4th floor but does work! Beds are so comfy and spotless, slept soundly despite traffic outside! Lovely fresh assortment for breakfast until..11am !! Sadly no bar on premises only free coffee dock of sorts. 10 minutes walk to a world of shops bars restaurants and much more. a great "adventure in something different". Will do my best to go back :) At the end of 'hard' day shopping would have liked a drink in the hotel !
Hotel was very clean and rooms fitted out in a very modern way. Staff were very friendly and helpful. Breakfast was superb and good quality and very varied selection. Pillows were a lot to be desired. Very uncomfortable, but when asked staff for additional ones they were supplied promptly
This is not the first time I stayed at that hotel. However, this time the room was not really up to standard. It was very small, the bed was against the wall and one had to climb over the other, the mattress was much too soft and the bed was not even 1,4 m large. When I complained I was informed that the rate was "only" the internet rate and therefore the smallest and least comfortavle rooms were allocated to those guests. I think that the relation price/comfort was nor uo to earlier experiences at that hoterl. If I will stay there again is at the moment questionable.
Very convenient Parking space is small
i like the location to the metro and to the shopping areas,restaurants nearbys,the breakfast & the coffe,tea & snack bar at the lobby, the free wifi internet.too bad the elevator got out of service & we hv to bring dwn our luggages with difficulty.the toiletries are not good ones,the pillows and beds not comfortable enough .we found out that the 4 days convention room rates were sky high for this budget hotel classification at400 to 500 euro $ isntead of only 60 euro $ for the non peak season.. poor facilities like very samll elevator & out of service we experiences.the bed & pillows are low quality n not comfy..the electric sockets not enough for use.toiletries incomplete n not of good smell,cleaning of room not good enough..
Really nice, large, modern, stylish room with good facilities (nice size desk with landline, wi-fi, decent hairdrier, safety deposit box, as well as the little things like shower gel/shampoo, shoe polish kit and sewing kit etc. Shower position was such that you could stand under it (it was over the sloped end of the bath) and water went all over the (very slippy tiled) floor. It's quite well hidden. Also, the Japanese restaurant on the ground floor has late night kareoke - glad we weren't on the 1st floor!
My room was very comfortable, clean and had everything I needed. I had read a couple of reviews about the rooms being small but in comparison to other European cities I have stayed in I found my room to be more than adequate. Especially for the price. The staff were very helpful and extremely friendly. The receptionist recommended a traditional German pub a two minute walk, around the corner from the hotel, where we ate delicious food and drank German beer. When we had seen enough in Dusseldorf, we caught the train (again only a five minute walk from the hotel) to Koln and had a good day out. I would recommend this hotel to anyone. I was very pleased with my stay there.
Noise of other guests who was talking on the floor at mid night...
The room design and features. Overall the hotel was nicely presented. Didnt make it to breakfast so no comments on that topic. It was very difficult to locate. Also, no power outlets on the work desk was ridiculous! How was I meant to run my laptop?
The room was really large, the breakfast was great only the bathroom was a little small but very clean! We would definitly book this hotel again!
Well located, close to city center. Very comfortable bed. Breakfast buffet. Reception area was not enough clean. Not enough towels into the room: only 1 hand towel and 1 bath towel, even we were 2 guests.
Very unfriendly staff. The hotel manager was the most unhelpfull person i never meet. I do not recommend this hotel to anybody.. there are in the same street other hotels
Hotel staff was professional and helpful. Breakfast was great.
Friendly reception staff, excellent breakfast Lift was tiny, we had an 8 month old baby in a pram and only one person could fit in the lift with the pram. Room was stark (white walls and dark furniture) and not as arty as I expected.
did not stay in main hotel but in an apartment located a distance away very noisy
Location-only this. I think next time I will book another hotel.
the kindness of the employees, the vicinity close to the center, the terasse that we could share with the other people we were staying with the light in the rooms in the morning (unsufficient curtains)
Most expensive 3 star I have ever stayed in. but it was the only one I could find after almost 1/2 hr searching on web. After staying 1 night I can see why this hotel had a vacancy when every other hotel in the city and near the airport was full.
Very nice people in the reception Not very clean
Just location Room and elevator were very small. Most expensive 3 star I have ever stayed
The staff was very pleasant.
The staff was very friendly and helpfull. I had the feeling that they would walk an extra mile to help their guests. Specially the night receptionist. The beds got weels, it means that when you turn in bed, the bed moves together and your sleep gets disburbed
Staff very friendly and helpful. Also very good location for train station.
The location, staff and cleanliness was perfect I would suggest a kettle in the room for use
comfortable rooms, good location in the media harbour
The warmth and friendlyness
Good rooms, not a small, comfortable and nice furnished. Very stylish design of lobby, and other areas. Very strange design decision to use clear glass walls in bathroom. Toilet not close. In my opinion, non suitable for a business and city hotel.
food, service and good atmosfeare. the room vase klin and naise, but thear vasent enoff towels and they vasent klind
modern.............a bit funky...............good feel Unfortunately there was a trade fair in Duesseldorf and the room prices were over the top
Just excellent!!! Really nothing bad to say.
modern design hotel with excellent staff,lot of good restaurants around. rooms can be used as single only,since glass wall between bathroom and room without curtain.
Breakfast and Free Internet Location
Good friendly staff and excellent Breakfast
Good location, near old harbour, 20min from aldshtat by feet. Very opened staff. Nice interior, clean and light room. Big and light bathroom, light because wall to the room is made from glas and you can take a shower and watch TV:) Comfortable pillows and bed. I did enjoy my stay! Nothing to say!!!
The food was excellent, good location and also excellent value.
very nice and helpfull staff none
Comfortable, warm in winter, close to city centre, staff very helpful, plenty of places to eat locally. Old fashioned but being refurbished
Spotlessly clean; friendly & helpful staff; huge selection at breakfast; excellent location
Location in relationship to the City centre. Excellent public transport to and from the hotel. Good clean hotel. great breakfast. Nice staff.
all staff were extremely helpful and friendly from reception to restaurant. the rooms were spacious and clean but a little basic. breakfast was really good quality and staff were very attentive , it added to the special feeling of the hotel. Location was great , opposite the tram and underground stations and only 10 minutes walk into the city shopping and nitelife areas Parking was only avaialble at a public car park which was a bit expensive for overnight , but very close to the hotel and safe.
family room very quite
Good location. Excellent breakfast with a civilised finishing time of 11am rather than the usual 10am.
Great staff - very helpful and accommodating indeed. The room was a bit old-fashioned and although the bathroom was good, I felt that the room lacked some warmth and charm.
Friendly reception staff, good location for main nightlife, very clean and comfortable
The staffs at front desk were not sufficient for the guests in the morning and the night.
Nice rooms and the hotel itself - quality material, not worn out. Really good. We did not try the restaurants in the hotel but they seem serve gourmet food. Public parking is very convenient just underneath the hotel (24eur per day). Hotel is about 7 minutes stroll from the shopping area. Internet is very expensive - come on, this is 21st. century, internet should be included in room price, just like hot water is! The Spa of the hotel is rather small and we found it to be on the coldish side - but anyway, especially in a day time, the view from the top of the building is nice. Also the elavators - I don't understand why hotel building designers always hide stairs - not all hotel guests are not physically fit to walk up/down the stairs, and waiting long time for the elevator in peak times just to go a few floors really makes no sense.
This hotel situated near the shopping area. The hotel is very old and we had only 1x shampoo and 1x soap in the bathroom. Is this ***** Hotel ?