Guest reviews
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All Reviews
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Overall Rating
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9.3 "Terrific location."9.3 "93%
liked the proximity to sightseeing ." 10.0 "100%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "City centre within easy reach , said 100%." -
8.0 "Great service."8.7 "87% found the
staff to be very friendly ." 7.8 "78% thought theservice was very professional ." 8.4 "84% werehappy with the shuttle service ." 8.9 "89% wereimpressed by the valet service ." 9.4 "94% said theconcierge service was amazing ." 7.7 "Management was excellent , said 77%." 8.9 "Lovely bar service , according to 89%." 9.3 "93% said therecreation staff was great ." -
6.9 "Breakfast is mediocre."5.5 "
Breakfast prices were ok , according to 55%." -
6.7 "Beach is so-so."
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5.8 "Average cleanliness."5.1 "Only 51% said
rooms were clean enough ." 5.0 "Cleanliness of the bathroom was average , said 50%." -
4.6 "Value below average."
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4.5 "Internet is poor."3.3 "67% said the
wifi quality was bad ." -
4.4 "Rooms are not good."1.5 "85% said
rooms were small ." 1.5 "85%complained about the bathroom ." 0.3 "97%criticized the small bathroom ." 1.2 "88% thought they werepoorly maintained ." 1.9 "Air conditioning was criticized by 81%." 2.7 "73% hadproblems with the shower ." 3.9 "61% weredisappointed with the minibar ." -
3.3 "Not very comfortable."1.5 "85% said
rooms were small ." 0.3 "97%criticized the small bathroom ." 4.1 "59% thought it wastoo noisy ." 1.9 "Air conditioning was criticized by 81%."
Overall Rating
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9.3 "Terrific location."9.3 "93%
liked the proximity to sightseeing ." 10.0 "City centre within easy reach , said 100%." 10.0 "100%enjoyed the restaurants & bars nearby ." 10.0 "100%liked the proximity to shopping ." -
8.1 "Great service."8.8 "88% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." 8.5 "85% werehappy with the shuttle service ." 9.5 "95% said theconcierge service was amazing ." 8.8 "88% wereimpressed by the valet service ." 9.2 "92% said therecreation staff was great ." -
6.9 "Breakfast is mediocre."5.7 "
Breakfast prices were ok , according to 57%." -
6.5 "Beach is so-so."
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5.7 "Average cleanliness."
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4.5 "Rooms are not good."1.2 "88% said
rooms were small ." 1.5 "85%complained about the bathroom ." 0.1 "99%criticized the small bathroom ." 4.8 "52% saidrooms were dirty ." 1.4 "86% thought they werepoorly maintained ." 1.9 "Air conditioning was criticized by 81%." 2.6 "74% hadproblems with the shower ." 4.4 "56% weredisappointed with the minibar ." -
4.4 "Value below average."
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3.0 "Quite uncomfortable."1.2 "88% said
rooms were small ." 0.1 "99%criticized the small bathroom ." 4.1 "59% thought it wastoo noisy ." 1.9 "Air conditioning was criticized by 81%."
Overall Rating
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9.2 "Terrific location."
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7.7 "Good service."8.5 "85% found the
staff to be very friendly ." 7.0 "70% said thereception staff was great ." 7.8 "78% thought theservice was very professional ." -
7.6 "Good vibe."8.0 "80%
enjoyed the lobby entrance ." -
6.8 "Breakfast is mediocre."
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5.7 "Average cleanliness."5.0 "Only 50% said
rooms were clean enough ." -
5.6 "Pool is mediocre."
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4.2 "Value below average."
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4.2 "Rooms are not good."1.6 "84% said
rooms were small ." 2.0 "80%complained about the bathroom ." 1.2 "88% thought they werepoorly maintained ." 0.4 "96%criticized the small bathroom ." 1.7 "Air conditioning was criticized by 83%." -
3.2 "Quite uncomfortable."1.6 "84% said
rooms were small ." 3.9 "61% thought it wastoo noisy ." 0.4 "96%criticized the small bathroom ." 1.7 "Air conditioning was criticized by 83%."
Overall Rating
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4.3 "Rooms are not good."
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3.2 "Quite uncomfortable."
Overall Rating
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9.3 "Terrific location."
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7.9 "Good service."
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4.5 "Rooms are not good."1.7 "83% said
rooms were small ." -
3.5 "Not very comfortable."1.7 "83% said
rooms were small ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
Our room was charming and tastefully decorated--very Key West. Extremely quiet. Nice rooftop pool.
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5.7review from
The hotel is very centrally located, and has a nice lobby and bar, and the pool area looked good for families The room had no window and was extremely dark. Light bulbs were burned out and the bedspreads were very dingy and dirty looking. For the money I paid, this was extremely disappointing.
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3.7review from
not much very tiny, tiny bathroom. window was to look out at Duval street. impossible. rooms to small. stayed with because was a Crowne Plaza. was the worst one ever because of size and no BKF included. only friendly staff was the valet, probably for the tip. no thank-you, have a good day from from desk when checked out
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3.4review from
Rooms are small, over priced, front desk made us stay in lobby for an hour before checking in, (from 3:00 until 4:00) we were booked 2 weeks in advance.
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10.0review from
We thoroughly enjoyed our stay. The amenities and staff were outstanding. The location to all the hot spots in Key West was so convenient. We couldn't have asked more more. It made our wedding getaway that much more pleasurable. There was nothing that we didn't lik .
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8.6review from
Comfortable room with couch (instead of the usual table & chairs), nice decor (shutters instead of blinds, marble bathroom vanity). A short walk to Mallory Square and many good restaurants. Construction was in progress on facade, so had to use side & back entrances, but noise wasn't an issue.
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10.0review from
Very professional Small bathroom
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7.7review from
Very good location; own parking lot; roof-top bar; fresh fruits for breakfast
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5.0review from
the location was in the center of duval st. that is really all the good i have to say... I did not like that we had to walk through old, nasty water puddle to get to the pool from our location, I did not like the extremely high prices in the restaurant, and when we looked for breakfast the next morn, we were told it was a $16. buffet. I thought we were promised breakfast with our reservation, so we ate somewhere else, only to ask later about it and the front desk clerk looked at me like I was stupid, then reluctantly gave me a pass for the next day? Room way overpriced for not having a ceiling fan or a functional air conditioner, it was set for what the hotel obviously wanted the temp at...
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7.0review from
Great location, high standard and reasonable price. And parking which was rare in that neighborhood.
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7.0review from
The location is excellent. The room was very quiet and comfortable. One of the main reasons I booked here was because there was a pool at the site. It was very disappointing to find out upon arrival that the pool was not in service. The hotel should have given reserved customers advanced warning so that other arrangements could have been made.
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4.3review from
The best is the location. You don't need to use the car. It's clean. No charm. It's impersonal. It fright me when I find ear plug in the room and your wine come in a plastic cup!
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7.7review from
Proximity to Old Town Key West
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8.0review from
location primarily. Also hotel was clean, staff friendly and helpful. Like to stay places where there is a restaurant and a bar onsite. Free breakfast which was included. Because there was no buffet was told at the desk could order anything off menu. But when wanted to try the cuban cheese toast, waiter told me it was rye, wheat or white and said "very simple, rye wheat or toast." He was German I think and had a problem with english. He could have been more pleasant.
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10.0review from
Our room was charming and tastefully decorated--very Key West. Extremely quiet. Nice rooftop pool.
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10.0review from
We thoroughly enjoyed our stay. The amenities and staff were outstanding. The location to all the hot spots in Key West was so convenient. We couldn't have asked more more. It made our wedding getaway that much more pleasurable. There was nothing that we didn't lik .
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8.6review from
Comfortable room with couch (instead of the usual table & chairs), nice decor (shutters instead of blinds, marble bathroom vanity). A short walk to Mallory Square and many good restaurants. Construction was in progress on facade, so had to use side & back entrances, but noise wasn't an issue.
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10.0review from
Very professional Small bathroom
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8.0review from
location primarily. Also hotel was clean, staff friendly and helpful. Like to stay places where there is a restaurant and a bar onsite. Free breakfast which was included. Because there was no buffet was told at the desk could order anything off menu. But when wanted to try the cuban cheese toast, waiter told me it was rye, wheat or white and said "very simple, rye wheat or toast." He was German I think and had a problem with english. He could have been more pleasant.
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7.7review from
Very good location; own parking lot; roof-top bar; fresh fruits for breakfast
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7.0review from
Great location, high standard and reasonable price. And parking which was rare in that neighborhood.
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7.0review from
The location is excellent. The room was very quiet and comfortable. One of the main reasons I booked here was because there was a pool at the site. It was very disappointing to find out upon arrival that the pool was not in service. The hotel should have given reserved customers advanced warning so that other arrangements could have been made.
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7.7review from
Proximity to Old Town Key West
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5.7review from
The hotel is very centrally located, and has a nice lobby and bar, and the pool area looked good for families The room had no window and was extremely dark. Light bulbs were burned out and the bedspreads were very dingy and dirty looking. For the money I paid, this was extremely disappointing.
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3.7review from
not much very tiny, tiny bathroom. window was to look out at Duval street. impossible. rooms to small. stayed with because was a Crowne Plaza. was the worst one ever because of size and no BKF included. only friendly staff was the valet, probably for the tip. no thank-you, have a good day from from desk when checked out
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3.4review from
Rooms are small, over priced, front desk made us stay in lobby for an hour before checking in, (from 3:00 until 4:00) we were booked 2 weeks in advance.
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5.0review from
the location was in the center of duval st. that is really all the good i have to say... I did not like that we had to walk through old, nasty water puddle to get to the pool from our location, I did not like the extremely high prices in the restaurant, and when we looked for breakfast the next morn, we were told it was a $16. buffet. I thought we were promised breakfast with our reservation, so we ate somewhere else, only to ask later about it and the front desk clerk looked at me like I was stupid, then reluctantly gave me a pass for the next day? Room way overpriced for not having a ceiling fan or a functional air conditioner, it was set for what the hotel obviously wanted the temp at...
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4.3review from
The best is the location. You don't need to use the car. It's clean. No charm. It's impersonal. It fright me when I find ear plug in the room and your wine come in a plastic cup!
