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The fabolous rooms and the food in the restaurant is brilliant. On the menu in the restaurant it says chips are served with the steak. We got three chips with ours and had to request more.
I enjoyed my stay at your hotel it is ideal for a wedding. Thank you.
The staff were very helpful and polite - if I had a query it was dealt with quickly. I requested a Twin room but was put into a Double, though was moved to a Twin when I pointed this out. Also, the telephone in the first room did not work, which was very annoying when I wasn't in the kind of room I'd booked.
Staff very friendly & the service was excellent rooms were very clean & comfortable n/A
Nice hotel, good staff n/a
Spacious public areas, gym and large pool Dark room with small window and inadequate lighting Dark restaurant, which felt very enclosed owing to design of interior panels (completely unnecessary)
the facitities where excellent the staff couldn't do enough think the price should include breakfast
Very clean and friendly No bad points
The friendly atmosphere and the pool!! The room was also very comfortable and it was quiet. Thank you It was a shame the Spa only opens from Friday to Sunday - we went into Clanes.
It was an excellent hotel ideally placed for our visit to the Punchestown Festival. Food was excellent, room was spacious and the leisure centre first class. Defintely recommended and first class value
Very friendly staff, room spotless, great breakfast None
Very clean, functional and comfortable, not a hotel though.
Location and price were good and room was nice no
Was not expensive .Cleaning lady very friendly.Staff in bar friendly there was no reception ,bar attached to it ,checked in at the bar.We had children, looked forward to a quiet drink when kids in bed not that sort of place.No sound proofing between rooms.
The lord edward is a great place to stay if you are in the kildare area. the room itself is spotless with basic amenities , tv shower , tea/coffee making, There was no bad points
convenent and value for money the breakfast had an excellent range of choice the staff were very helpful
The woman who checked us in was extremely helpful and friendly. She went above and beyond our expectations. This was our first stop on our vacation and was a very positive experience. Unfortunately can not remember her name but she was from Poland and newly married...excellent!!! Central location in town, easy walking distance to most locations!
Beautiful, spacious, clean room. Very comfortable.
location - close to town centre
very large clean bedrooms, great meal in Chapter 16 having to cross to pub to collect keys and long wait for breakfast (which was excellant)
The luxurious outer Appearance
Lovely friendly hotel. Excellent leisure club.
Great old building, excellent spa and gym facilities Staff at reception were quite disinterested and unhelpful when I made a couple of small request.
Good facilities, very good Leisure centre. Food in the bar was excellent and room very comfortable. Good value for money. Long walk to the bedrooms.
we were at a wedding and the food was excellent as was the service, pity about the ongoing works outside the hotel were the smoking room should have been. bedrooms, location of rooms, signs for bedrooms, being told that we were being upgraded i would have loved to have seen the original room to have an idea as to what we were being upgraded from, room cost 170euro not exactly value for money. yes and no for below
NIce place, quite and clean. Awesome gym in the premises.
The surroundings are beautiful. The hotel itself is lovely. The food was beautiful. And the spa was wonderful The service in the restaurant was appalling
I have worked in the industry for 20 years you do credit to yourselves well done .
the staff were very helpful and the food was excellent there was no problem whatsoever in looking after my husband who is coelic would stay there again
The location was very beautiful and accessible. We were at a wedding and had a really good time. The bars were well staffed - including the residents bar afterwards. Missed breakfast in the morning - 10.30 is a bit early to finish serving after a wedding.
great hotel, cosy room and brilliant staff
Staff were so friendly. The personal touch is most important, in my opinion. Can't answer question re reviews below as haven't seen any and in a huury at mo!
the rooms were a great size and the bathroom was fabulous. also the onsite night club was great. the room were breakfast was served was small and we had to wait for a table.
The staff were great, the room was comfortable, the leisure centre was good too. Couldn't get a booking for the restaurant, there was a lot of noise on both nights between 3 and 5 am.
Pleasently supprised by the high standard of this hotel. Staff were very professional but friendly and helpful. Room was excellant and breakfast had a varied choice hot & cold all very good.
A very nice complex, Furniturings & Fitting fabulous, vases to die for, space every where,Staff excellent, very pleasant & willing to please, loved the tray of cooled water with lemon & lime slices added, in the foyer of the hotel PS. the chocolates & the bottle water left in our room every night was much appreciated The only thing I would have fault with was the square tables &red velvet chairs in the dinning room which the breakfast buffet was set up in, you could'nt get your chair pulled in far enough because of the bar on the table which your knees hit of, me beening a small person I had to sit forward on the chair which ment my back had no support
Range of facilities and comfort of stay Bar food could improve
Staff were all friendly and helpful. Food was lovely and a good choice of a few restaurants.
Room, staff, value for money The breakfast can be improved by at least adding hard and sof cheeses. When asking for a DVD-player, none were available. however, we got free pay-TV as compensation but unfortunatelly my children wanted to watch their own films.
I have stayed in /dined in many hotels in Europe and the USA and I think that the staff in the Heritage were the best ever. While very busy the bar staff were nothing but helpful and good humoured. A passing staffmember(pushing a laden trolly of bottled water) heard me say that I was taking the lift while my friend opted for the stairs, stopped, took out his key card and called the lift for me. Now thats what I call service. The room was good. the food was good but it is the staff that will bring me back. booked a twin room on line and thought the confirmation of a super king was in reference to the size of room and not the bed. This took a while to sort out and we missed a swim before dinner as a result. After a day at the ploughing this would have been nice. But it was all well otherwise and got a swim in the morning
comfort and luxurious rooms. Friendly helpful staff. Was not there long enough to use spa.
the hotel's ambience was very nice, the food was excellent, the rooms were top notch and the staff were friendly and helpful
On this occasion I was only staying one night, however, the staff made me feel that they knew me, and treated me as if I was there for a month. They had no choice of newspaper available.
The room was large with 2 comfortable armchairs, so many hotels have only 1! The bathroom was great with a very roomy shower & separate big bathtub with robes & slippers. The breakfast was very good too. The staff we met were friendly & helpful.
The staff at the hotel were excellent. Breakfast was also very good The shower in my bathroom was broken - you shouldn't have to point out maintenance issues to a 5 star hotel
everything was perfect: staff very friendly,easy to park the car, nice and spacious room and bathroom, reasonable price, I wish i could stay one or two nights more to enjoy
Very basic hotel. Booked a single deluxe. At 3pm room was still not ready so they gave me a different room. However this was not deluxe. Got a room discount rather than waiting any longer. Lovely garden area off bar and restaurant. Overpriced as was staying in quite an old, tired section of the hotel. Noisy corridor. Door did not feel very secure as was staying alone. View over a flat roof....Not so deluxe!
Good sized and well equipped comfortable rooms. Friendly staff, good restaurant (although I only had breakfast there). Plenty of parking, grounds nicely maintained. no
I enjoyed my short stay at the hotel and would use it on my next visit to newbridge no
the receptionist very helpful,food good we had a very enjoyable stay,grounds beautiful no
Food was very good. We had both bar food and full breakfast! Breakfast was particularly good! No!
Comfort of the room And friendlieness of the staff. No bottled water in room would have been a nice touch.
I liked everything about the hotel during my stay I had a jeep and horse box and had to take up 5 parking spaces.
The room was ready and we checked in before the check-in time. I was charged twice on my credit card, which has been a hassle to sort.
Nice Staff, simple, clean with good breakfast. Nicer inside the Hotel than you might gauge from the outside
Great restaurant Very hard beds
rooms very spacious, gil on reception fantastic, food good pakng was awkward
Food was wonderful,, both dinner and breakfast, room was great The young women serving breakfast seemed grumpy, it may have been a language thing, but a hello or good morning should be automatic
Friendly staff, very helpful. Lovely large very clean rooms. The lounge bar was dusty.
The bar/restaurant were very good, and the staff were very helpful in assisting us with any concerns. Our room, 105, was adjacent to the pub's ladies' room and very close to the smoking terrace. This made it quite noisy, as we were there on a weekend night and the pub stayed open until 1 AM.
Comfort value No
The food and accommodation were of a high standard A bit pricey, considering that similar guests were charged much less with food included
Friendly staff who could speak English,great Pint in the Bar, nice ambience about the place. My Car been damaged.
We were over for the wedding of Steven and Tara Boeg, the hotel staff were lovely and the food was excellant. No
Rooms are a good size and very comfortable. Attended a wedding party. The food was a bit bland. Room for improvement I think.
Friendly Staff, Spacious Room, Excellent Food The toilet in the room was blocked, wodges of hair in bath overflow, uncoordinated service in the restaurant, cheeseboard was old and stale.
The staff, plentiful car parking and the facilities Too expensive
Food was excellent, especially at the wedding reception
The room was spacious. The breakfast was very poor, not exactly worth getting out of bed early for.
Modern,clean hotel.Good location & parking.Large room,very comfortable bed. Excellent shower,good breakfast.