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Cons: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."

Pros: "The service and food were good."
Cons: "As a petite person I find the seats in economy class small and cramped. When passengers in front of you recline their seat backs, there is very little room to move, making it difficult to get up and out of your seat."

Pros: "Everything was amazing, except for 2 pieces of luggage that got lost, misplaced, from Zurich to Chicago"
Cons: "2 luggage missing, I was told by Swiss airlines I would get them the next day, because they were left behind in Zurich."

Cons: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."

Pros: "I did not receive a single email from kayak letting me know I could check in or select seats. No updates on flight status! Poor service!"
Cons: "Email updates before flight! Not a single email sent!!"

Pros: "The crew was quite pleasant and friendly - very accomodating"
Cons: "Entertainment system is outdated, the food was only passable. The chocolate was nice"

Cons: "Delayed flight."

Cons: "A little more leg room would be great"

Pros: "The food was the best I've had on any airline in recent times. On the first flight it was a croissant and a swiss chocolate, on the second flight it was a hot danish pastry."
Cons: "The first flight was late so I was worried I'd miss my connection (however connection was delayed too so I made it). Also, I was asked to check in my bag because "the aircraft was full" however when I got on the plane I noticed it was half-empty and there would have been ample overhead room."

Pros: "the CREW WAS FRIENDLY AND CELEBRATING EASTER WITH THE GUESTS"
Cons: "THE FOOD WAS ADEQUATE, GIVEN THAT WE WERE ON AN AIRPLANE"

Pros: "crew"
Cons: "comfort, leg room, very crowded, overhead space jammed"

Pros: "787 is an excellent plane and I could sleep a little"
Cons: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."

Pros: "SwilssAir is our new favorite airline to Switzerland and other points in Europe. The crews were pleasant and efficient. All flights were right on time. The food was very good, and the best overall we have experienced in economy. The individual video screens provided a nice selection of movies, tv, games, etc. Finally, transferring in Zurich is MUCH better than the zoo that his Heathrow!"

Pros: "great staff"

Pros: "The breakfast quiche was a pleasant surprise. Crew was very welcoming and professional."
Cons: "I was surprised to be charged for 1 piece of checked baggage. I was never informed I would be required to pay for 1 piece of checked baggage. I would have paid ahead of time, had I known. I tried to check-in online but was denied access to my ticket because Swiss Air thought I might be a robot. I kept following instructions for positive access but after about 10 attempts I quit. Very irritating!"

Cons: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"

Pros: "The crew was nice, they served small sandwiches that were tasty, and the entertainment was average with only magazines, but it was a only 1 1/2 flight."
Cons: "The legroom is cramped a bit."

Cons: "I arrived on Thursday, today is saturday and I am still without my luggage."

Pros: "Unlike some airlines the cabin crew is professional in appearance and behavior- courteous and pleasant. My husband and I enjoy the fact that ski equipment is taken without additional charge. The direct flight to Zurich is very convenient."
Cons: "Having to pay for seat selection"

Pros: "choice of movies were very bad"

Cons: "30 mins late both ways"

Pros: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Cons: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."

Pros: "Crew was attentive and friendly"
Cons: "Very disorganized boarding."

Pros: "Very little legroom, food was excellent"

Pros: "Great"

Pros: "The crew was very friendly and helpful."

Pros: "Most things were great"
Cons: "Flight was delayed and almost missed my second flight"

Pros: "Flight was on time. Food was good for airline food."
Cons: "Swiss air seems to have lost its service edge. The flight attendants just stood around and watched while I struggled with my cane and my bag. They only seemed to snap into action to tell people what to do or not do. I flew the same route two years ago and staff was really kind. Maybe the working conditions have changed; they seemed harried and annoyed (in coach, at least). And I don't think they had to stand in line for an _hour_ to check in (thanks, LAX)."

Cons: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Pros: "Attentive crew offwring water frequentlyflight"
Cons: "Flifght was far from full and I am small.so the very tight seat configuration was not a problem."

Pros: "The whole experience was excellent didnt hv to wait long for luggage"
Cons: "Pressure to make connecting flight"

Pros: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Pros: "Everything except the earphones was great"
Cons: "The earphones are bad and connector is 2 pins, so couldn't use mine."

Cons: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."

Cons: "Boarding was chaotic Crew was friendly but rarely came through Offering water during a 12 hr flight Also did not enforce "shades down" during the The night And did not respond to call lights"

Pros: "Only the crew was good"
Cons: "Ridiculous entertainment system - was impossible to watch a movie."

Pros: "Wonderful staff and service. Multiple snack and meal service very much appreciated. I love Swiss Air."
Cons: "I found the movie selection a bit limited for such a long flight."

Pros: "Everything."
Cons: "Nothing."

Cons: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."

Cons: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."

Pros: "The entertainment consoles are great, plane is modern and clean, staff on board are very considerate and helpful. Flight left and landed on time and our luggage arrived intact. Everything that we paid for we got."
Cons: "The space between the seats is very small, and the seats recline very far, I found myself a bit too tall to fit in them comfortably, as even reclined my neighbors seat was nearly pressed against my nose. My much shorter girlfriend did not have this problem, and slept through the whole flight. SWISS only has one or two check in agents at LAX, and the wait was about 3hr to process the 300-odd passengers on our 777. I know they're only running a flight or two a day from LA, but I am sure there's a speedier and more efficient way to check us all in."

Cons: "We didn't had entertainment"

Cons: "Unfortunately I didn't get my luggages in Florence. They arrived the day after."

Pros: "great food staff /crew very nice"
Cons: "snacks more tv entertanment"

Pros: "The entertainment system"
Cons: "Direct answer is "nothing"; however, it should be noted that this not a Swiss Air flight. It was a code share on a United Airlines flight."

Cons: "I was asked to move from my reserved seat for another flyer"

Pros: "Thank you. Keep the good work."

Pros: "Direct flight"
Cons: "3 hour delay Noisy cabin due to loud engines One could hardly heard the movie audio from the Headphones during movie viewing even after they were replaced"

Pros: "Crew was friendly and made a bad situation as comfortable as possible."
Cons: "The flight was delayed for almost 3 hours for a issue with the pilot's chair. The movies reset in the middle of the showing."

Cons: "The plane was cramped"

Pros: "Boarding was crazy and confusing. Ground crew poor communication and rude"

Cons: "Frankfurt connecting flights, security, and Passport control are terribly inefficient, with unclear guides to get passengers from B gates to A gates."

Cons: "Food poor going to Munich , legroom poor."

Pros: "Crew was excellent."

Cons: "n/a"

Pros: "Na"
Cons: "Na"

Pros: "nothing"
Cons: "better accommodation of passangers"

Cons: "United Airline s***k. Flight was delayed 3 1/2 hrs and they don’t give a s**t you have a life. Never again UA!"

Pros: "Everything except the checking in process"

Pros: "Everything was good."
Cons: "No major complaints."

Pros: "I'm tall so the suit was somewhat uncomfortable."
Cons: "Other than the tight space I have no other complaints."

Cons: "Fight could have been on time! It was over 45 minutes late, because of the crew"

Pros: "aaa"
Cons: "zzz"

Cons: "You canceled my trip"

Pros: "Very amazing"
Cons: "N/a"

Pros: "Lufthansa will always be my choice airline. Their staff are nicely dressed, accommodating and well mannered."
Cons: "On this trip back to Dublin, our flight from Munich to Dublin was delayed for over two hours. It would be nice for Lufthansa to at least offer the passengers something to eat or drink while on board waiting for such a long time."

Pros: "The boarding process was well organized and fast."

Pros: "Touch screen is sharp and responsive."
Cons: "Food is ok. Used to be better a few years ago when the cuisine had a Southest Asian fusion style."

Cons: "2 hours Delayed and operated by United ..."

Cons: "The temperature on the airplane was uncomfortably warm. Not sure what was up with the AC but I had to change clothes and freshen up once arriving at my layover."

Cons: "The last rows are too near from the toilets or perhaps they weren’t clean when we left Washington"

Cons: "A bass blasting private event at the airport near Lufthansa gate"

Pros: "Impecable service. Even worth flying through FRA."
Cons: "Nothing. Everything, as always, great. Keep it up."

Pros: "new clean aircraft."
Cons: "no breakfast."

Pros: "Nice to be on a full service airline for once"

Pros: "Great flight and a super smoth landing in strong southerly winds."

Pros: "On time"

Cons: "Walked a very long way in Frankfurf airport to transfer to another flight."

Pros: "Courtesy"

Pros: "I'm so glad with all workers in the plane, excellent !!!"
Cons: "Nothing"

Pros: "They were nice"
Cons: "They were good"

Cons: "Not enough room. Aisle seat was too narrow and short."

Pros: "Better then United airline"
Cons: "Everything was awesome"

Pros: "Food"
Cons: "Crew very rude unlikely Lufthansa"

Pros: "Comfortable"
Cons: "Food"

Cons: "Lost my luggage ., not happy"

Cons: "Need free WiFi on international flights"

Cons: "bad weather, not your fault"

Pros: "Smooth flight"

Cons: "24 hr delay. I was supposed to fly Lufthansa and had to deal with idiots from United from Jacksonville to IAD."

Pros: "My parents had a wonderful experience. Very professional and courteous!"

Pros: "Lufthansa always does an excellent job."

Pros: "Timely departure."
Cons: "Fruit and a muffin is not enough for breakfast."

Pros: "Fast boarding, on time"
Cons: "Too cold in plane, announcements too loud"

Cons: "It was too cold on the plane."

Cons: "I will never fly Lufthansa again anywhere"

Pros: "On time!!!!"

Pros: "All!"

Pros: "we sat in row 9 which has extended leg room so it was a pleasant surprise."
Cons: "the staff were not very good at reading the different instructions and one of the gentlemen was of Asian decent and it was very difficult to understand his English."

Pros: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"

Pros: "Crew was business only."
Cons: "More engaged crew. The"

Pros: "On time. Arrive early. Smooth flight and landing."
Cons: "More meal options. Only chicken for dinner. I’m vegetarian."

Pros: "Good airline"

Cons: "Luggage fee were outrageous."

Pros: "All good."
Cons: "Gluten free meal was selected and paid for before the flight, but for some reason the crew didn't have the option available for me once on board. Nevertheless, they tried to be their best. More drink's without extra charge. Follow Lufthansa service and all will be grand."

Pros: "Nice staff, comfortable seats with good room, complimentary beverages with refills offered."
Cons: "Late leaving, when boarding in CPH had to wait in extremely hot area once past the desk where our boarding passes were scanned and then the area where we had to queue just prior to boarding the plane was glass and therefore extremely hot. The worst issue was that there was one family with extremely loud children with the parents doing nothing. I saw a steward way up the plane looking down at them at one stage while serving another passenger but she did nothing. I like children but this was constant with the father actually encouraging the children to make more noise once he realised that other passengers were annoyed. There were plenty of other children on the plane who were behaving. Although SAS staff were aware of this they did nothing to ensure the comfort of the other passengers. One friend of mine stood for about 40 minutes at the back of the plane and another for about 20 minutes to get away from this constant noise as it was so loud and persistent. I had to listen to music to block it out.SAS staff should have intervened because this was very loud and as I have said constant i.e. every few seconds for most of the flight."

Cons: "We had three hour delay due to thunderstorms."

Pros: "That we had a bottle water"

Pros: "Very friendly crew. Complimentary bottles of water. Comfortable blankets."

Pros: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Cons: "TSA at EWR was ridiculous. Slow lines and very inefficient."

Cons: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"

Cons: "I had a middle seat."

Pros: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."

Cons: "late. support afterwards was awful."

Pros: "Friendly staff. Great hot fresh bread! On time."

Pros: "Timely & helpful"
Cons: "Nothing"

Cons: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."

Pros: "We were in an empty Plus cabin at front. Coming from Miami, the hot towel service would have been nice. I blinked and missed the service. They will quickly skip you if they can. Food weird. Salmon in a box with no bread or rice or anything and a strange savory muffin. Ate neither. No entertainment."
Cons: "See above. Sorry. Nothing was good. Came in 10 mins early!"

Pros: "Excellent all around. Super smooth, friendly and fast!!"

Pros: "2 meals included for a 7 hour flight!"

Pros: "Internet not working. Horrible."

Pros: "Every one from the check-in counter to the baggage claim was gracious, courteous and very interested in my well-being. It was quite a lovely experience.."
Cons: "No problems at all... a wonderful trip"

Pros: "Two complimentary meals in addition to complimentary blankets was very nice. Dimming the lights for sleeping was also nice."
Cons: "They did not enforce the boarding of the back of the plane after first and business class, as a person sitting in the back of the plane it was a horrible boarding experience. Should also board less rows at a time from back to front. Even though the lights were dimmed I couldn't actually sleep, since the lights were turned back on too often to try to pass out breakfast less than 4 hours after we just had dinner."

Pros: "Upgraded to business class"
Cons: "Flight delayed an hour & half"

Pros: "Quick, efficient"
Cons: "Older plane, entertainment, & food"

Cons: "I didn't get any veg options for my dinner at all"

Pros: "First time using SAS and very pleasant trip"

Pros: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."

Pros: "Entire crew very attentive!! We ate like Kings!"
Cons: "Long layover in Newark! My fault for not noticing when I booked it!"

Pros: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Cons: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."

Pros: "Made it safely to destination"
Cons: "Series of unfortunate events: 1. No air vents in seats. Plane was very warm the entire flight. My husband and I spent 6+ hours sweating in our seats. 2. Dinner was not served until 9:30/10PM. By the time we received our food in the back, it was cold. 3. For guests who wanted to sleep during the red eye, the lights were not turned off until after dinner and cleanup, which meant only 2 or so hours of sleep in dark."

Pros: "Great movies. Lcd Screen is awesome"
Cons: "Somewhat unfriendly crew"

Cons: "Missed my flight due to weather east coast"

Pros: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Cons: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Cons: "The flight arrived an hour late."

Pros: "I had a row to myself because I was a 1st class ticket holder but they didn't actually have 1st class seating."
Cons: "Smaller than average seat size."

Cons: "Even though it was clear from my reservation that checked baggage was not included in the initial price, there were no clear links in kayak/vayama or SAS to prepay baggage, and the price is double if you pay at the airport."

Cons: "1) on the plane, they announced a choice of two meals and I enquired why did I get one without choice and they told me the second choice was an option only for 'economy plus' !! That was a rude situation....I felt cheated and then insulted . 2) CPH - Nice : The breakfast or the included orange drink gave me an upset stomach and bad case of Hemorroides. 3) I accepted a glass of tomatoe juice and when I asked for a coke with my lunch , the stewardess said I had only right to one drink and would have to pay the rest....really ? - wine used to be free and now a glass costs $4...really ?? 4) I arrived at CPH airport for my transfer .. the flight was yet not on the screen but no one gave any instruction and no officials of any kind were around to enquire....a cleaning crew finally directed me correctly. 5) the security line in New York to board was ridiculously long...someone shouted to take off our smelly shoes...really ?? 6) most were directed to the right with four snaking unending lines to one security check . From time to time others were directly directed ed to the left where there was no line and option of two security checks. Half way through my wait , most were directed to the left and all who were 'late', were let out first to their gate. The whole experience before, on the plane and after was not worth the money...least of all a pleasant one."

Pros: "Even though I did not get the seat I paid extra for, it was a great flight."

Pros: "Friendly crew"
Cons: "Zero leg room, no overhead compartment space. Pinned to the wall in my window seat by an over weight Swedish man sitting beside me. Horrible flight !!!"

Pros: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."

Pros: "Food was good"
Cons: "Charge for drinks. TV broken no recompensatuon"

Pros: "It was great to have a bottle of water right at the beginning of the flight! Made it easier to settle down and relax."
Cons: "It would be great to have a greater offer of music. I really like to listen to some new music from good artists and to get inspired for new music on a long flight. It's too bad, SAS only offers playlists of 1 hour..."

Pros: "Plane was clean and comfortable"
Cons: "Seated by toilet which Ididn't realize"

Pros: "Passengers nice"
Cons: "Food options not everyone eats chicken"

Pros: "No delays, early landing which made my 50 minute layover seamless."
Cons: "I have no complaints"

Pros: "Amazing service."

Pros: "Flight is on time. Adequate amount of time to transfer. Boarding was smooth. On line check in site was simple and user friendly."
Cons: "Few selections of movies, and some have no subtitles. In order to select sests, I had to call."

Pros: "Boarding was pretty much a free for all"

Cons: "The seats are extremely restrictive and in a aisle seat I had the gentleman sitting next to me with thighs touching and attendants brushing by me as I squished to left to avoid contact with him. Entertainment screen between center seat and window seat so I just didn't even try to look at it and mostly just leaned forward to have a little space. Also another inch or 2 was taken by person in front of me putting their seat back. With such restrictive space why is this even possible??? Flying has become ridiculous and I try not to as much as I can."

Pros: "Really a nice meal and good service"

Pros: "Seating space is like putting 5 pounds of something g in a two pound bag. Not enough space."

Pros: "Seat 5A was great"

Pros: "The wine"
Cons: "Nothing"

Cons: "I'm expecting more from AA. We were delayed for 2.5 hr since we didn't have a pilot !!!!!"

Cons: "Speaker volume was too high."

Cons: "N/A"

Cons: "Too bad you paid$$$$ and they give you pretzels"

Pros: "Boarding was very smooth crew was very pleasant and helpful"

Cons: "Small, cramped seating"

Pros: "Everything."
Cons: "Waiting for 30 minutes a Dublin to dock."

Pros: "Went on time and looked after very well"
Cons: "Going over leg room, a bit tight"

Pros: "The staff were very friendly and helpful"
Cons: "Bag checkin had already been done online but did it again in terminal, weigh in lady not helpful or friendly, quite abrupt. Onboard seating cramped and worse when front seats were reclined."

Pros: "Things went very smoothly."
Cons: "Long layover"

Cons: "Poor seating and lost my bag."

Cons: "For our delay with no information"

Pros: "Everything was okay and scheduled for me, I just walked into the airline and showed my passport"
Cons: "I would like to get a 24 hour before remainder and chance to pick my sits!"

Pros: "Plane and staff were great. Very easy boarding process and we landed early in Dublin airport after an hour delayed take off. Food and staff service was very good, no complaints."
Cons: "No idea how they messed up the take off and landing times so greatly. left an hour late and arrived an hour early. No personal entertainment screen and plugs were not working."

Pros: "All is well."
Cons: "No worthwhile complaints."

Pros: "Excellent service. Loved the tv screens with the remote. Exclennt flignt"

Pros: "Got to pick my seat. Got food. Spacious. Timely. Friendly. And best of all.. the middle seat was open and I got some extra leg room!"
Cons: "Hey for airplane food I can't complain. Especially since I didn't even know I'd be getting any. (For free!). The chicken and mashed potatoes were a little funky but still ate and enjoyed it."

Cons: "Too tight, seat was uncomfortable, food was bland"

Pros: "Personal TVs with many movie and game options. I also liked that I could view the flight map and timing details. Meals and crew were great too!"

Pros: "There was a lot to see"
Cons: "The screens were severely delayed and frustrating."

Pros: "In your Chicago office. He was extremely helpful both to us (too older ladies) and to others. Please thank him for us and look at him for a promotion. I think he may work for American Airlines instead of British Airways."

Pros: "Nothing whatsoever"
Cons: "I was confused by the Brot"

Pros: "Prompt and curtious"

Pros: "The food was good and the flight attendants were great."
Cons: "No personal entertainment, just the old TVS every 6-8 rows."

Pros: "I liked that we got into Dublin earlier than expected. I really liked the amount of legroom-- It's rare for me to be able to sleep and I did. Thank you!"
Cons: "nothing to complain about--"

Pros: "Food and "free" drinkscomfort of seats overall"
Cons: "Comfort of seats in which to sleep"

Pros: "Free alcohol and good passenger friends and friendly service."
Cons: "No outlets for phones"

Pros: "Gave us plenty of food and entertainment"
Cons: "the touchscreen for the inflight entertainment wasn't working properly - slow/unresponsive on the right side - and the announcements were deafening over headphones"

Pros: "entertainment displays on the back of every seat headrest. Nice room on Main Cabin Xtra, even with someone in the middle seat."
Cons: "1 of the flight attendants was pushy(older caucasian lady)"

Pros: "Boarding the plane from the back first saved longer queues. Unfortunately people cheat and the boarding officers don't send them back to the right queue. Toilets were clean. Staff excellent. I was glad all my flights were stuffed to the gunnels. Presumably that is best for the environment rather than lots of planes with fewer passengers in each."
Cons: "Passport control with new computer ID checks was fast. Baggage was slow coming. I booked through Netflights and they didn't book me a good seat. If I could have changed it myself they should have told me. On the way to Tampa on 3rd March I couldn't check in within 24 hours and had to wait half an hour while they changed our plane. BA used to do short science programmes which I loved. Shame these have finished."

Cons: "Wasn't able to catch up this flight because of the cancellation of the connecting flight."

Cons: "no food"

Pros: "The crew were beyond excellent and tried to help with the seats. They were also very apologetic for the seat issue."
Cons: "Our seats had no power and couldn't adjust. The crew manually did it for us but we never got it to go close to flat. We were on an old 757 which is such an embarrassing product for AA compared to the new or refurbished planes."

Pros: "The crew was very helpful and kind."
Cons: "Our flight was delayed over an hour and we had a connecting flight to Vegas that we were worried we were going to miss."

Pros: "Seating way too tight"

Pros: "Nothing"
Cons: "We sat on the runway for more than an hour."

Cons: "a little difficult to check in on line as we booked through Finn Air but was AA operated therefore the many reference codes did not work and had to call agent but got it worked out."

Cons: "When we arrived to Chicago we discovered that the airline had tried to "fix" out connecting flight and in the process I was accidentally removed from the same flight as my husband and we were both forced to take detours through London since we had missed our direct flight. Our checked baggage was lost for 2 days. The London airport has more strict rules for carry-on bags and liquids so much of our items were confiscated and the worst part of all was being told at the gate in Chicago that they didn't know why I was removed from the flight but that I would not be allowed to board because they couldn't reach anyone at the American Airlines desk. We pleaded for help for over an hour and were basically asked to sit down and be ignored. I was sobbing when my husband and I were separated and we were worried we might not find eachother in London or in our final destination of Dublin since we had no cell service."

Pros: "Smallest transatlantic plane ever! Too mich tirbulence for a plane this small on its way to Europe. I was expecting to be on Finnair and was on some crappy American Airline plane that just arrives to NY from Miami. Worst flight ever."

Pros: "Good value"
Cons: "Poor food quality"

Cons: "The food.... But you already know that, don't you."

Pros: "Food, entertainment and free checked bag. Can ask for more!"

Pros: "Food, blanket & pillow,"
Cons: "Most of the video screens did not work. Long flight with no entertainment!"

Pros: "Liked how on time the flights were."
Cons: "Nothing to complain about."

Pros: "Movie selection was great."
Cons: "Food was bland but okay"

Cons: "When you book BA and end up with Iberia, that’s definitely not what you want..."

Pros: "Seats were comfortable and the crew was great."
Cons: "While the entertainment system had good options, the screen was very unresponsive when pushing the buttons. On average, it would take me over 10 tries to get any on screen button to work. Gave up several times."

Pros: "Buena comida a bordo y peliculas de entretenimiento."
Cons: "Asientos incómodos oara un viaje de 10 horas."

Cons: "Did not honor easy boarding!"

Cons: "Boarding was terrible, like they never done that before. They do not offer even just a glass of water- nothing."

Pros: "Everything was good."
Cons: "There was no problems whatsoever."

Pros: "Tv, food, blanket with pillow"
Cons: "Everything was wonderful"

Pros: "seat empty next to me"
Cons: "food, flight attendants"

Pros: "the plane was clean and in excellent condition. crew was very professional and courteous. food ok Entertainment and screen quality very good."
Cons: "seats could be improved but overall not so uncomfortable"

Pros: "Cabin much too hot and no air circulation until just before pushback. Ack!!"

Pros: "On time departure and arrival early by an hour."
Cons: "Seats were quite uncomfortable."

Pros: "helpful crew, fast boarding"
Cons: "nothing"

Pros: "The food was nice."
Cons: "There was no water in business class toilets. The staff are not polite."

Pros: "It was my first flight with Iberia - I was very pleased with the entire experience."

Cons: "There is not enough space for my legs and specially when the passenger in front move the seat"

Pros: "Very timely, even cut the expected time of travel. Decent food, very friendly staff. Good entertainment choices."
Cons: "The seats and the lack of space"

Pros: "No issues — all good. Departure & arrival times as scheduled. Food & entertainment marks are low b/c they don’t apply (there should be an N/A selection as an option)."

Cons: "We have to spend almost one hour because of delay"

Pros: "excellent"

Pros: "OTP, the plane was modern, high load factor, which means that this flight is doing good. The wifi was also good,"
Cons: "Only 4 bathrooms for the whole economy and premium economy classes and only at the center of the plane. No snacks between dinner and breakfast."

Pros: "I didn t like when a chose to fligth in Latam and thrn chance for iberia"

Pros: "Me gusta el servicio, la comodidad del idioma.. y la puntualidad de los viajes.."
Cons: "Yo me sentí mal con la displicente atención del auxiliar de vuelo. El no quiso ayudarme a poner mi equipaje de mano en el compartimiento encima de mi asiento. Dijo que si el levantaba esa maleta el podía dañar su espalda.. y el seguro no lo atenderia.. le dije al señor que yo había solicitado asistencia.. pero el dijo que para otra vez, pusiera mi equipaje en carga.. un pasajero vecino de mi asiento al ver la negativa actitud de ese señor.. levantó mi equipaje y me ayudó. Yo soy viajero frecuente de Iberia y se que una mala actitud no hará cambiar mi preferencia."

Pros: "The screens on a dozen seats just failed a few hours in - engineering issue. And breakfast was a cold pretzel. Food gets let’s generous on BA all the time. The crew were lovely."
Cons: "A 2330 Flight ran significantly late with a passenger delay and then de-icing. The repeated assurances of “a 10 minute or so delay” were obviously not correct. Takeoff close to 0100 was followed by drinks AND then food - my vote would be neither. Please oh please just let us sleep."

Pros: "Every thing"

Pros: "The staff was rude and not helpful. Check in was below standard."

Pros: "On time or early"
Cons: "Cramped quartrrs, plastic food."

Cons: "late departure from boston resulted in late arrival in madrid.More than 12 passengers missed the connecting flight to malaga by about ten minutes. iberia could have delayed the flight to malaga and its customers would have had a much better day."

Cons: "Missed connection from Chicago. International connections need more time to complete"

Pros: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."

Pros: "Vivo en Madrid. Estuve de vacaciones en Venecia."

Pros: "Everything abou the airline. The boarding was quick, the flight crew were wonderful, the flight was clean and smooth."
Cons: "Passengers moved their seats all the way back without considering people behind them. Very small leg room."

Cons: "Wasn't informed about this being an American airlines flight. No prior information given. Restroom in the plane was dirty and smelly. Did not give me a landing card even when told that I don't have a UK passport."

Pros: "The seat was comfortable."
Cons: "All snacks and beverages appeared to be at cost. No in-flight entertainment. My traveling companion's luggage was never delivered to our destination and really made for a less enjoyable trip (since she had to purchase everything anew, as well as having to repeatedly contact the airline to check on the bag - receiving multiple inaccurate stories as to what happened). It makes me far less likely to fly or recommend this airline again. Luggage tracking should be a very simple process."

Cons: "Upon boarding the aircraft was really hot, I was sweating in my seat... I did not receive any complementary drinks or snacks."

Pros: "Commuter flight. Got me where I needed to go."
Cons: "Small plane, no leg room, very little carry-on space. All I had is a small backpack and I almost did have a place to put it."

Pros: "Lots of leg room. Great selection of in flight movies, games, and music. The lunch/dinner was really good."
Cons: "Started boarding really late and 20min late taking off. Arrive almost and hour late. Breakfast was a dry roll with a slice of ham and cheese, half a kit Kat, and a yogurt."

Pros: "I liked the selection of movies, and the quick boarding process."
Cons: "I didn't like that when I was boarding I was told I had no seat and was standby, this was very stressful, though it was eventually taken care of. I wish I'd been told earlier, they said that when you use a machine to check in, you don't find this out until boarding."

Cons: "According to my itinerary, we were scheduled to fly from Marrakech to Casablanca on Royal Moroccan Airlines flight 402. There was no flight. My itinerary also said we were to fly out of Casablanca on American Airlines. After sitting at the gate for over 2 hrs. in Marrakech,one of the ground crew members told us our flight had been canceled, but we were never notified. The supervisor refused to give us a letter stating that they screwed up by either sending us to the wrong gate, or that the flight had been canceled so I could get my money back thru my travel insurance. She said the flight was not cancelled so it wasn't her fault. No flight left from our gate. She refused to help us book another flight. I had no smart phone to book another flight and she told me, that was too bad. I asked what should I do, she said "that is your problem not mine, I cannot help you." There were 2 others they sent to the wrong gate and 6 others who had the same problem as us. Later 2 others, on a different flight with RAM, walked up to the ticketing section and said they were sent to the wrong gate and missed their flight too. I need a letter from someone so I can retrieve my $1800 back from my travel insurance because we had to book other flights and stay an extra day in a hotel in Casablanca. I don't feel that is asking too much. We were there early to fly out and did everything they told us to do. Luckily, someone cared enough to let me use their smart phone to book another flight and hotel or this could of been a real tragedy."

Pros: "Good Entertainment, ."
Cons: "Iberia Airlines The flight attendants on the Iberia section of the flight from Madrid to Chicago could have cared less. The plane was late and the crew could have cared less. They fasten seat belt sign was on way way too long with no turbulence so they did not have to open the bar. They would not serve vodka from the cart and you needed to go to the back of the aircraft for it. Will not fly Iberia again. ."

Pros: "Crew"
Cons: "Crew"

Pros: "On time experience."
Cons: "Tight quarters, I'm 6'2". No free coffee options."

Cons: "There was a tall guy sitting behind me, and I was forced and prevented from laying back during a 7+ hr flight."

Cons: "I paid more to make sure I would have a shorter trip from Tucson to Paris, with only one connection and a less than 2 hour connection in Dallad. Yet, I was in Dallas from 3pm until 8:30pm with my 3 year old who was exhausted and hungry. I guess it was not worth paying more for a short connection."

Pros: "Good flight, good connection with other flight transit time"
Cons: "The reservation number with American Airlines wasn't clearly indicated."

Pros: "on time departure"
Cons: "the seats were very cramped, with minimal leg room."

Pros: "Staff, Boarding procedures"

Pros: "Spaciousness of aircraft, comfort of aircraft (vibration, noise)"

Pros: "Food, Entertainment and Beverages were good. Attendants superior."
Cons: "Seating space in cabin was very cramped. When seats reclined, I had 2 inches from nose to seat. Could not pick seats in advance without a large fee. Unacceptable!"

Cons: "Only food or beverage had to be paid for, even water"

Cons: "Iberia elected to upgrade me to business class for around 70 dollars, to which I agreed. However when boarding my plane they made me wait around for 10 minutes, finally informing me that my business ticket was downgraded to economy because of a "full flight". Which is pretty ridiculous on it's own. But it doesn't end there unfortunately. When I asked how I could get my money back for the faulty ticket they sold me, they wrongly informed me of not one, not two but three desks where they could help me. After running around the airport for about an hour, and having equally useless conversations each receptionist basically told me I was out of luck and I should just call customer support and beg for my money back. So here I am, I basically feel stolen from. As far as I'm concerned I will be willing to go completely out of my way to avoid Iberia Airlines."