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United States to Dublin Flight Information

Flights Arrive in Dublin
Flights Depart from United States
Flight Price $252
Airlines Norwegian Air International, Norwegian, WOW air, Icelandair

Top Tips for Finding Cheap Flights to Dublin

Looking for cheap airfare to Dublin? 25% of our users found round-trip tickets to Dublin for the following prices or less: From New York $372, from Boston Logan International $428, from Chicago $466
High season is considered to be January, February and December. The cheapest month to fly to Dublin is January.
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FAQs - Booking Dublin flights

How long is the flight to Dublin?

Flights from Washington 7h 26m
Flights from Chicago 8h 01m
Flights from New York 7h 05m
Flights from San Francisco 10h 37m
Flights from Los Angeles 10h 27m

What is the cheapest flight to Dublin?

The cheapest airline ticket to Dublin from United States in the last 72 hours was $252 round-trip on the route Providence to Dublin. The most popular route is New York to Dublin and the cheapest ticket found on this route in the last 72 hours was $320 round-trip.

Which airlines fly to Dublin?

In general from United States, British Airways, Aer Lingus and United fly the most to Dublin. The most popular route is from New York, and United, British Airways & Aer Lingus fly this route the most.

How far is Dublin Airport from central Dublin?

Dublin Airport is 6 miles from the center of Dublin. View on Map.

Book Cheap Dublin Plane Tickets

(Round-trip)
Airports
Origin
San Francisco
$310
only
$310
Providence
$252
only
$252
Chicago
$295
only
$295
Los Angeles
$292
only
$292
Newburgh
$289
only
$289
Pittsburgh
$290
only
$290
Destination
Dublin
$252
only
$252
Tue, Oct 23
PVD
Providence-TFGreen
DUB
Dublin
6h 15m
Sun, Oct 28
DUB
Dublin
PVD
Providence-TFGreen
6h 55m
Trip: 6 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
7.5
Comfort
7.6
Crew
8.0
Entertainment
7.0
Food
6.8
BFS
LGA
Excellent 10.0

Very small airport so ease of check in was perfect.

No wifi or tv screens at all.

PVD
DUB
Mediocre 2.0

Plane was clean and confortable.

My carryon was over weight for one Kilo. They forced me to check in back. Also, flight was international from Rhode Island to Dublin. They offered nothing complimentary. Not even water. I don't recommended this airline for international trips. Not worth it.

SWF
BFS
Excellent 10.0

The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

LGW
BCN
Excellent 10.0

I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline

Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before.

BCN
CPH
Excellent 8.0

It was a shot flight. Not much happening.

The flight was delayed.

Tue, Oct 9
SWF
Newburgh Stewart
DUB
Dublin
6h 20m
Fri, Oct 12
DUB
Dublin
SWF
Newburgh Stewart
7h 20m
Trip: 4 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 1 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
MAD
LAX
Okay 4.0

Boarding was fairly fast

After our initial meal, we got no more drinks or snacks for 8 hours. We were hungry and thirsty - and we were in premium seats. Perhaps they can serve the second meal sooner or at least offer some chips or snacks a few hours after the first meal. This was not an overnight flight.

CDG
DEN
Excellent 10.0

Very comfortable at very reasonable cost, friendly, attentive staff

LAX
CDG
Okay 4.0

I was bumped off my assigned seat

AMS
JFK
Okay 5.6

15/9/2018 Amsterdam - NYC 1. Baggage check only opened two hours before departure so it was an hour wait to check a bag 2. Flight left 80 minutes late 3. Flight sat on tarmac at JFK for 50 minutes waiting for a gate because we arrived late

SWF
DUB
Okay 4.6

The price of the flight was good, the boarding was easy and he crew was friendly.

The food was inedible and served cold, for such a long flight this should be addressed. Also, the cabin lights werr not turned off for an overnight flight until about 3.5 hrs in when the flight left close to 10pm and when they were they werr only dimmed with the TV screens left on making it very hard to sleep. The temperature was also very hot. The flight was extremely uncomfortable

Wed, Oct 31
PIT
Pittsburgh
DUB
Dublin
10h 30m
Wed, Nov 7
DUB
Dublin
PIT
Pittsburgh
12h 15m
Trip: 8 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Wed, Feb 6
ORD
Chicago O'Hare International
DUB
Dublin
9h 40m
Wed, Feb 13
DUB
Dublin
ORD
Chicago O'Hare International
11h 55m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
SEA
Mediocre 2.0

Icelandair attitude suck and is the reason I will not even visit Iceland now.

KEF
ORD
Good 6.6

Entertainment system with responsive touch screens, good sound and lots of choices. Flight on time. Professional crew.

Limited food selection (all food cost extra) and food was mediocre. Boarding in Reykjavik was slow and not well organized. While the crew hands out small water bottles upon boarding, more water should be offered during a long flight.

FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

LHR
KEF
Excellent 10.0

We did not fly Icelandair since our flight was cancelled but they took excellent care in booking us on another airline and all worked out. Icelandair has excellent customer service!

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

Tue, Oct 9
PVD
Providence-TFGreen
DUB
Dublin
6h 15m
Thu, Nov 8
DUB
Dublin
PVD
Providence-TFGreen
6h 55m
Trip: 31 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
7.5
Comfort
7.6
Crew
8.0
Entertainment
7.0
Food
6.8
OSL
LGW
Good 7.0

For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.

SWF
EDI
Excellent 8.0

Flight home had an open middle seat

Flight over was too crowded

RAK
CPH
Excellent 8.0

Fast boarding, on time arrival and friendly service; what more do you need!

LGW
BCN
Excellent 10.0

I have liked Norwegian ever since I first flew with them. So my meal was something I ordered and looked forward too on a long 8.5 hour flight. I actually tell everyone that it is my favorite airline

Even though I paid the fifty pounds for extra bag and "nice and tasty" food they didn't bring it as they said it was not on my ticket. When I asked where my food was, long after everyone had been fed, they brought me what was left over. A spaghetti and chicken which was warm and not "tasty" and I do not normally eat chicken. It was the only thing left. For the breakfast snack they also forget me until I asked again. The the "nice and tasty" meal was very sad and disappointing. And when I have travelled with Norwegian before the meal and entertainment were excellent. Also when I arrived in Barcelona "transit" to Newark there was no one advising up where to go! They dropped us en mass at the immigration which was huge and packed with long, long lines. When I asked people in uniform where transit was they told me I had to go through immigration! An hour later when I went to the immigration booth, the officer took me directly upstairs to another security check and then I was told to wait in an area and my flight would be called. Nothing. And when I went to the flight they said my bags were unloaded! All the Norwegian offices and checkin were closed for the night. My phone would not work there and finally I found wifi and called Norwegian in London, They gave me numbers and company names to call. But there no one to be found or connected to. At seven o'clock the next morning when Norwegian opened I was able to be put on the next flight on Sunday, two days later. A terrible transit like I have never experienced before.

FDF
JFK
Mediocre 3.6

Nothing in particular. I guess crew was polite

THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

Tue, Feb 5
PVD
Providence-TFGreen
DUB
Dublin
6h 10m
Tue, Feb 12
DUB
Dublin
PVD
Providence-TFGreen
6h 55m
Trip: 8 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
7.5
Comfort
7.6
Crew
8.0
Entertainment
7.0
Food
6.8
BFS
LGA
Excellent 10.0

Very small airport so ease of check in was perfect.

No wifi or tv screens at all.

LGW
MAD
Mediocre 2.0

Nothing

They never let me board, and did not tell me why. Not money back. Terrible customer service

SWF
BFS
Excellent 10.0

The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

PVD
DUB
Mediocre 2.0

Plane was clean and confortable.

My carryon was over weight for one Kilo. They forced me to check in back. Also, flight was international from Rhode Island to Dublin. They offered nothing complimentary. Not even water. I don't recommended this airline for international trips. Not worth it.

RAK
CPH
Excellent 8.0

Fast boarding, on time arrival and friendly service; what more do you need!

Thu, Nov 8
LAX
Los Angeles
DUB
Dublin
14h 10m
Wed, Nov 14
DUB
Dublin
LAX
Los Angeles
14h 50m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
ORD
KEF
Mediocre 2.0

NOTHING. My experience won't fit in the negative comments, so I'm starting it here. (1/4) We had a 21 hour layover in Iceland, so we left the airport for the night. The next morning, on our way to the airport, we tried to check-in online, but the online check-in service was not working. We arrived about two hours before our scheduled departure and had to wait in a long line since the online check-in service was not working. We checked our bags and ran into our first unfortunate encounter with the airport staff. He sent my friend's bags through, without checking the weight. When he weighed my bag, he then noticed that the first bag sent through was overweight, and mentioned that he had made a mistake. He decided to weigh both our bags together as one entity (to equal 88 lbs.) and made me empty out my suitcase of the extra weight from not only my single bag, but the extra weight from the first bag, as well. He said it was too late to retrieve the first bag, so my friend and I had to divvy up my stuff between our carry on bags. Had we known the first bag was overweight, we would have been able to easily taken stuff out of our OWN suitcases and into our OWN carry ons. Which would have been helpful for what was to come... We then walked through the foodcourt to buy some overpriced snacks for the plane. When we decided it was time to go to our gate, we passed a horrifically long line of people that we assumed couldn't be the line to get through customs, because the last few times we had been at this airport, there was always a maximum of 20 people in line. Once we realized that this line was for customs, we asked an employee working the line if we'd be able to make our flight on time if we had to wait in this line. He said not to worry, that we would be okay, because all of the airlines were notified of the unexpected delay at customs. We patiently waited in this line, and as soon as we were through, ran to our gates. At this point, we knew we were going to JUST miss the time for the gate to close, but were consoled by the fact that the employee at customs had told us that the airlines were notified that some of us would be late arriving due to the unexpected delay and line. We arrived at the gate, and the airport staff working the gate laughed in our faces and told us it was too late. They said they never heard from anyone about any delays at customs, and that the transportation bus to the airplane had left ten minutes ago. "Too bad!" they said. How could it have left ten minutes prior, if the gate said it had closed only a few minutes before we arrived? A lie. We asked about our luggage.

(2/4) They said that they would notify the plane, and the bags would be taken off, and that we could find them at baggage claim. So let me get this straight - the plane can wait for someone to sift through all of the baggage, find our bags, and remove them from the plane, but wouldn't allow us to take the probably less time to just get on the plane? We asked if there was anyone from WOW that we could speak to, and they pointed us in the direction of another gate. Once we got to that area, there was another group of people that also missed their flight due to the unexpected line at customs. They were speaking with a lady who was telling them that no one from WOW was at the airport, they all went home for the day. We also attempted to talk to this lady, but she was in a hurry to leave for the day, as well, and was very dismissive and talked to us in passing. On our way to baggage claim, we passed customs, which by this time, had no line. We spoke to three people that were standing in that area, and were looking for the guy who told us that our plane was notified of the delay. He was no longer around, but the staff standing there had said that they were unsure why we were told that any aircrafts were notified of delays because that was not true, and that they also were not even ALLOWED to tell travelers this information. So.... the guy that we spoke to in the customs line lied to my face, and was not even allowed to tell us what he did. This infuriates me for MANY reasons. If I had known that we would not make it through the customs line in time, I would have politely asked other travelers towards the front of the line if we could pass them. Most people are very nice, and would of course let us in front of them. I know I would have done that for someone. But instead, since a KEF AIRPORT STAFF told me that MY PLANE WAS NOTIFIED OF THE DELAY, I patiently waited in line. Yet another lie. We finally got to baggage claim, and spoke with one of the employees there. He told us that he was not aware of any bags coming back in, but it usually takes about 30 mins. At this point, it probably had already been that long, but my friend waited anyways. Meanwhile, I went back to the check-in area to see if there was anyone available to talk to about the circumstances, or if there was another flight we could get on because both my friend and I had to work the next day. There was no one anywhere, except for at the the Icelandair counter. The woman I spoke to there was very nice (shocker), but there was nothing she could do, that all of the flights leaving the airport to the US for the rest of the day had just closed their time for purchasing tickets. If we had not been lied to and if the staff had not been rude and pointing us in all different directions, I probably could have gotten us on a flight out that night. But yet again, we JUST missed the mark due to being misinformed and mistreated by the airport staff.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

KEF
BCN
Mediocre 2.0

(3/4) My friend finally came up from baggage claim and had told me that no bags came, and the staff member we were speaking to downstairs told us that our luggage was probably already on its way to Chicago. Note that he never asked for our names or our baggage claim ticket. We bought a plane ticket on Icelandair for the next afternoon, found an ACE Guesthouse to stay at, paid for another cab, and left with our carry-ons with nothing useful for overnight because of the first encounter at the check-in counter where we weren't able to properly remove our chosen belongings from our suitcases. The next morning after I woke up and as soon as I knew our original flight had landed, I tried to call O'Hare to confirm that our bags had indeed made it to Chicago. I was not able to get ahold of anyone that could help. When we got to the airport, 4.5 hours early, we checked in and went straight to baggage claim to double check where our bags were. We were not leaving Iceland until we were 100% sure of where our belongings were. Lo and behold, it's the same employee that was working in the baggage claim area the day before. He remembered us, and told us that he had good news and bad news. The good news was that they found our bags, the bad news was that was our bags were on their way to Boston. Boston? BOSTON?! He said they went to Boston because if there were bags left here, it was mandatory that they get sent as fast as they could to the country they are scheduled to arrive at, no matter what airport. That location happened to be Boston. We have NO idea why this was the case, when they knew that we had missed our flight and were still in Iceland. Isn't it mandatory that luggage stay with the owner? We wanted to call Boston to make sure that our bags were there, and to have them sent to Chicago so that they were in Chicago when we arrived later that day. He told us that there was nothing that we could do, that we would have to wait until we get to Chicago, file a claim, and then they would have our bags sent to us a day or so later. Note again, that he never asked for our names or our bag claim number. Begrudgingly, we left him, even more furious, and waited for our next flight. Meanwhile, I tried to get ahold of anyone from O'Hare – no luck. I tried to get ahold of anyone from Boston – no luck. Finally, I decided to call WOW Customer Service. I explained the situation to her, and told her that it was absolutely necessary to know where my bags were, and to know that they would be waiting for me in Chicago when I arrived, also questioning WHY protocol called for our bags being sent to Boston. She asked for the claim number, and told me the last time the bags were scanned was in Iceland. They were at the airport. I told her this was impossible, because I spoke to the same person the day before and today, and he said our bags were not at this airport. She insisted that they were.

(4/4) At this point, a few hours had gone by, and we were running short on time. With AN HOUR left until our DEPARTURE TIME, we went back to baggage claim and told the same employee that WOW had told us our bags were scanned in here. He seemed confused, and said he was not sure how this could be possible. My friend spotted her bag behind him, and pointed it out. He seemed shocked. I didn't see my bag anywhere, and asked him where it was, and he said that maybe it got swapped out with someone else's, because he didn't see it. My friend asked him to please check the back for my suitcase. Sure enough, it was there. CLEARLY, this employee had no idea what he was doing. He gave us misinformation numerous times. If we had not been so persistent, we never would have known that our bags were still at KEF in Iceland. HOW WOULD WE HAVE GOTTEN OUR BAGS TO CHICAGO??????????? If I had listened to the guy and trusted him, we would have landed in Chicago, filed a claim, and seen that there were NO bags in Chicago, and NO bags in Boston. Our belongings would have been stuck in Iceland. We then had hardly any time to go back to the check-in counter and check our bags. We waited in another line, checked our bags, and ran to our gate. Every other KEF staff member that we tried to speak to was very short and rude, unhelpful, and in a hurry to get us out of the way. Even when we tried to find someone at a kiosk, there was no one there working the kiosk. Nearly every employee at KEF had lied to my face, and did not care that I needed help. If I had not been lied to about information regarding notifications, flights, baggage, etc. on numerous accounts, I know for a FACT that I would have made sure I made my flight. This experience is absolutely unacceptable. The incapable, rude, and dishonest airport staff and unaccommodating airlines costed us an extra $1,000 each. It also cost us the couple hundred dollars we would have made at work the next day. I will never fly WOW again. I will never fly to or through Keflavik International Airport again. I will never recommend WOW. I will never recommend KEF. This left such a bad taste in my mouth that I don't really ever want to go to Iceland again. And I know my friend feels the same way.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sun, Dec 2
ORD
Chicago O'Hare International
DUB
Dublin
9h 40m
Thu, Dec 13
DUB
Dublin
ORD
Chicago O'Hare International
11h 55m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

KEF
IAD
Good 7.2

the plane and crew

the chaos at KEV

FRA
KEF
Mediocre 2.0

Nothing

All the hidden charges. My good deal turned out to be worst deal EVER. I paid extra for my my seat and got bump from my seat to a middle seat. Icelandair attitude suck about the whole thing too and could careless too. After this I don't even want to go to Iceland or have the Kayak app on my phone. Kayak and Icelandair, will do everything to let everyone know how miserable you made my vacation.

KEF
SEA
Mediocre 2.0

Icelandair attitude suck and is the reason I will not even visit Iceland now.

KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

Sat, Dec 1
SWF
Newburgh Stewart
DUB
Dublin
6h 25m
Fri, Dec 14
DUB
Dublin
SWF
Newburgh Stewart
7h 10m
Trip: 14 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 1 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
OSL
CPH
Excellent 10.0

Fast

Nothing in particular. I've had long delays with Norwegian but not this time.

MAD
LAX
Okay 4.0

Boarding was fairly fast

After our initial meal, we got no more drinks or snacks for 8 hours. We were hungry and thirsty - and we were in premium seats. Perhaps they can serve the second meal sooner or at least offer some chips or snacks a few hours after the first meal. This was not an overnight flight.

AMS
JFK
Okay 5.6

15/9/2018 Amsterdam - NYC 1. Baggage check only opened two hours before departure so it was an hour wait to check a bag 2. Flight left 80 minutes late 3. Flight sat on tarmac at JFK for 50 minutes waiting for a gate because we arrived late

JFK
CPH
Mediocre 3.0

Needed to check in bags 24 hrs before the flight and do it online otherwise you have to pay $100 at the airport instead of the normal $35. It was extremely difficult to even tell if I needed to pay for checked luggage at all, when I tried to login to checkin I got an error that said "A technical error has occured"

Baggage fees are a total scam. $35 over 24 hours ahead of the flight paid online or $100 at the airport. No where does the ticket tell you this.

CDG
JFK
Okay 4.6

I paid for a premium seat and once I boarded the flight the attendant told me my seat was broken and couldn't recline! On an eight hour flight, I had to sit upright in a seat I paid extra to recline!

Fri, Nov 30
PVD
Providence-TFGreen
DUB
Dublin
6h 10m
Mon, Dec 3
DUB
Dublin
PVD
Providence-TFGreen
6h 55m
Trip: 4 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
7.5
Comfort
7.6
Crew
8.0
Entertainment
7.0
Food
6.8
BCN
CPH
Excellent 8.0

It was a shot flight. Not much happening.

The flight was delayed.

SWF
BFS
Excellent 10.0

The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

LGW
MAD
Mediocre 2.0

Nothing

They never let me board, and did not tell me why. Not money back. Terrible customer service

PVD
DUB
Mediocre 2.0

Plane was clean and confortable.

My carryon was over weight for one Kilo. They forced me to check in back. Also, flight was international from Rhode Island to Dublin. They offered nothing complimentary. Not even water. I don't recommended this airline for international trips. Not worth it.

FDF
JFK
Mediocre 3.6

Nothing in particular. I guess crew was polite

THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

Tue, Sep 25
SFO
San Francisco
DUB
Dublin
31h 05m
Mon, Oct 1
DUB
Dublin
SFO
San Francisco
32h 20m
Trip: 7 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

Sun, Jan 13
ORD
Chicago O'Hare International
DUB
Dublin
9h 40m
Wed, Jan 23
DUB
Dublin
ORD
Chicago O'Hare International
11h 55m
Trip: 11 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

KEF
IAD
Good 7.2

the plane and crew

the chaos at KEV

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

KEF
SEA
Mediocre 2.0

Icelandair attitude suck and is the reason I will not even visit Iceland now.

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

Tue, Dec 25
SWF
Newburgh Stewart
DUB
Dublin
6h 25m
Tue, Jan 1
DUB
Dublin
SWF
Newburgh Stewart
7h 10m
Trip: 8 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 1 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
AMS
JFK
Okay 5.6

15/9/2018 Amsterdam - NYC 1. Baggage check only opened two hours before departure so it was an hour wait to check a bag 2. Flight left 80 minutes late 3. Flight sat on tarmac at JFK for 50 minutes waiting for a gate because we arrived late

LAX
FCO
Excellent 9.0

Service, seating and amenities were great.

We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway.

ARN
OAK
Excellent 10.0

The middle seat was empty- much more comfortable flight!!!

You have to pay for everything! But the price of the ticket was very reasonable so that's ok.

MAD
LAX
Excellent 8.6

comfortable seats. great entertainment.

it was late. it seems to always be late.

CDG
JFK
Okay 4.6

I paid for a premium seat and once I boarded the flight the attendant told me my seat was broken and couldn't recline! On an eight hour flight, I had to sit upright in a seat I paid extra to recline!

Mon, Nov 19
PVD
Providence-TFGreen
DUB
Dublin
6h 10m
Mon, Dec 3
DUB
Dublin
PVD
Providence-TFGreen
6h 55m
Trip: 15 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
7.5
Comfort
7.6
Crew
8.0
Entertainment
7.0
Food
6.8
BFS
LGA
Excellent 10.0

Very small airport so ease of check in was perfect.

No wifi or tv screens at all.

BCN
CPH
Excellent 8.0

It was a shot flight. Not much happening.

The flight was delayed.

LGW
MAD
Mediocre 2.0

Nothing

They never let me board, and did not tell me why. Not money back. Terrible customer service

PVD
DUB
Mediocre 2.0

Plane was clean and confortable.

My carryon was over weight for one Kilo. They forced me to check in back. Also, flight was international from Rhode Island to Dublin. They offered nothing complimentary. Not even water. I don't recommended this airline for international trips. Not worth it.

OSL
LGW
Good 7.0

For a budget airline Norwegian does a good job in most areas - courteous, professional staff, clean, well-maintained planes, good service.

My flight from Oslo to Gatwick was delayed due to technical problems with the plane. We sat on the tarmac and left two hours late, causing me to miss my connection to Boston. I understand that these things happen, and I appreciate the attention to safety; however, the real problems began when we arrived at Gatwick. We were told an agent would meet the five of us who missed the flight at the gate to assist us. No agent was there, and we wandered to different Norwegian sites for help. When we finally found the right person, it took a ridiculous amount of time to rebook us. Here's the first problem with a carrier like Norwegian: they don't have as many flights, and none were going directly to Boston the following day. I was finally booked on a 6:20 a.m. flight to Copenhagen the next day with a 10 hour layover until the flight to Boston. The next problem was an outsourced service to provide me with a hotel and food voucher for the night. This literally took hours for them to arrange. It was over 6 hours from arrival at Gatwick to ending up with a place to stay - and then a 4 a.m. wakeup to get to the airport. I would hesitate to book Norwegian again for these reasons. Also - come on, Norwegian, soft drinks, water, and coffee/tea should be free.

Sun, Oct 7
LAX
Los Angeles
DUB
Dublin
31h 05m
Thu, Oct 11
DUB
Dublin
LAX
Los Angeles
13h 35m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
EDI
KEF
Good 6.6

No frills budget carrier, mostly exactly as I expected.

If you overbuy luggage allowance, there is no way to undo it, even within 24 hours. I made a mistake, thinking I needed to purchase more luggage, recognized my mistake right away, and still ended up paying for luggage allowance I didn't need.

KEF
BRU
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. Airport in Iceland seems new and hip, but is small.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

SXF
KEF
Good 6.3

Seats are too small

BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

CDG
KEF
Mediocre 2.0

Nothing

Seats e not comfortable. u have to buy everything. even a water staff is not caring

Sun, Jan 20
ORD
Chicago O'Hare International
DUB
Dublin
9h 40m
Thu, Jan 31
DUB
Dublin
ORD
Chicago O'Hare International
11h 55m
Trip: 12 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
CPH
KEF
Excellent 10.0

This is one of the best airlines I've ever flown. Very nice comfortable planes. Excellent air crew. Everything they do is at a high standard. What really sets them apart is the really great service. I had a problem with WOW air not honoring my ticket due to snow. I had to book at the airport on Iceland air last minute. They didn't have a gate agent who could sell me a ticket - so they sent a manager out from the back office to book us so we would not be stranded due to WOW's incompetence. Booked us just minutes before take off, escorted us through security and onto the plane. Start to finish less than 30 minutes. Amazing service. Their class of service is far above that of major carriers. Iceland Air works harder and makes sure everything is right.

KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

ARN
KEF
Good 7.6

On time - very important since we had an extremely tight connection. Crew was professional and efficient.

Only free drinks are tea, coffee and water.

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

Mon, Jan 7
SWF
Newburgh Stewart
DUB
Dublin
6h 25m
Mon, Jan 14
DUB
Dublin
SWF
Newburgh Stewart
7h 10m
Trip: 8 days
4.6OkayShow reviews
Overall 4.6 Okay
Based on 1 reviews
Boarding
7.0
Comfort
7.0
Crew
7.5
Entertainment
6.9
Food
6.1
LAX
FCO
Excellent 9.0

Service, seating and amenities were great.

We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway.

OSL
CPH
Excellent 10.0

Fast

Nothing in particular. I've had long delays with Norwegian but not this time.

CDG
DEN
Excellent 10.0

Very comfortable at very reasonable cost, friendly, attentive staff

ARN
OAK
Excellent 10.0

The middle seat was empty- much more comfortable flight!!!

You have to pay for everything! But the price of the ticket was very reasonable so that's ok.

MAD
LAX
Okay 4.0

Boarding was fairly fast

After our initial meal, we got no more drinks or snacks for 8 hours. We were hungry and thirsty - and we were in premium seats. Perhaps they can serve the second meal sooner or at least offer some chips or snacks a few hours after the first meal. This was not an overnight flight.

Thu, Jan 10
PVD
Providence-TFGreen
DUB
Dublin
6h 10m
Mon, Jan 14
DUB
Dublin
PVD
Providence-TFGreen
6h 55m
Trip: 5 days
2.0MediocreShow reviews
Overall 2.0 Mediocre
Based on 1 reviews
Boarding
7.5
Comfort
7.6
Crew
8.0
Entertainment
7.0
Food
6.8
SWF
BFS
Excellent 10.0

The service was friendly and professional, and we had he smoothest landing and takeoffs I've ever had with any airline before.

FDF
JFK
Mediocre 3.6

Nothing in particular. I guess crew was polite

THEY MADE ME CHECK MY STROLLER! I had to roam the airport with a baby in my arms while struggling to drag the baby's food and my carryon around! They didn't return the stroller for customs or anything. This was so insensitive. Additionally, nothing was showing on the screens, they could have at least kept the screensavers or flight path displayed.

BCN
CPH
Excellent 8.0

It was a shot flight. Not much happening.

The flight was delayed.

SWF
EDI
Excellent 8.0

Flight home had an open middle seat

Flight over was too crowded

KEF
LGW
Excellent 8.0

No one bothered me.

That you have to pay extra for entertainment and food.

Sun, Oct 7
SFO
San Francisco
DUB
Dublin
31h 10m
Thu, Oct 11
DUB
Dublin
SFO
San Francisco
32h 10m
Trip: 5 days
5.6OkayShow reviews
Overall 5.6 Okay
Based on 1,495 reviews
Overall
5.9
Boarding
6.2
Comfort
5.6
Crew
6.9
Entertainment
4.1
Food
4.7
BOS
KEF
Mediocre 2.0

The planes are nice and new. Prices are very cheap. If you book economy and then upgrade to "extra room" seats and buy a meal seats you're basically flying in what they call businiess class for a lot less.

There was a huge snowstorm in Boston. A lot of people did not make it to the airport before the check-in desk closed. The airplane itself was grounded because of the snow for two hours. So a lot of people were in the main waiting area, while their plane was at the gate, but WOW did not care at all. They would not bring any gate agents out to check people in even though the plane was on the ground waiting. Many of us tried calling their support line - no answer. After a very long wait you get to what sounds like an India or Pakistan call center. The people there don't have any information, and the only things they can do are whatever you can do on the website. WOW has no real phone agents. I saw their gate agents later walking around and asked them to check us in - they shrugged. Would not check us in, despite the plane being on the ground. They could care less. Other airlines were shocked at how we were treated. Iceland Air was amazing. They saw our predicament and brought one of their managers out to their check-in gate to sell us last minute tickets on Iceland Air. A bunch of WOW customers ended up getting tickets on Iceland Air, and we actually ended up flying out of Boston before the delayed WOW air flight. If you get on the WOW flight - service is good. But you're taking a risk. Ground staff really does not care at all and will pretend they don't know you.

KEF
CPH
Okay 5.6

Nice newish planes. Competent but basic service in the air. Nice air crew.

Ground agents are bad. Don't care about you. Won't answer questions. Don't care what happens to you. Don't care if you make your flight, or if your connection is delayed. There is no phone support. If you have a problem - you're on your own. Online checkin is broken. Does not work at all.

AMS
KEF
Good 6.0

The price

The delay

KEF
BOS
Good 6.6

I got a seat with more leg room and it was much more comfortable

Boarding was a bit frantic because of the lines at the airport for customs

YYZ
KEF
Excellent 8.0

Price was very inexpensive, crew was polite and efficient and our flights were on time. The food was fine, but a little overpriced.

No entertainment, but that’s how they keep costs low. Seating was not incredibly clean.

Wed, Feb 6
ORD
Chicago O'Hare International
DUB
Dublin
9h 40m
Wed, Feb 13
DUB
Dublin
ORD
Chicago O'Hare International
11h 55m
Trip: 8 days
7.3GoodShow reviews
Overall 7.3 Good
Based on 7,773 reviews
Overall
7.5
Boarding
7.2
Comfort
7.4
Crew
8.1
Entertainment
7.7
Food
6.2
KEF
SEA
Good 6.0

Stewards were upbeat

Cramped for 7+ hours

KEF
BOS
Excellent 10.0

Great planes. Great air crew. Great ground staff. Seats are large and comfortable. Crew does a great job of making sure you have what you need. Extremely attentive and professional. Gate agents are friendly and knowledgeable. They work hard to solve any problems you have - even if you're not and Iceland Air customer. I can't say enough good things about them. You can't go wrong flying Iceland Air.

KEF
ANC
Good 7.2

The flight was comfortable and the cabin crew attentive. The 7-hour flight time can't be beat. Free checked bag. On this occasion, the boarding in Reykjavik was through a jetway so you weren't exposed to the weather, though that's not always true.

Even using a jetway, boarding in Reykjavik is ridiculous, with inadequate seating and lots of standing around in confusing lines. They had four US/Canada flights leaving within 10 minutes, with the gates 10 feet apart and about 600 passengers jammed in four lines running through the concourse.

ZRH
KEF
Mediocre 2.0

Late flight. Both flights smelled of latrines. Charge for one checked back one way was 99.00. Flight attendant rude and said no vegetarian meals were available to purchase and I ordered within 10 mins of taking off. First she ignored me, even though she was talking to passenger next to me. I waited and she skipped right over me to next row. I had to press overhead light to get her attention. No veggie wrap available and I was told the vegetarian soup actually had chicken. No food is available otherwise on Iceland air flights. We almost missed our connection and flight crew didn’t even let us off plane before others who didn’t have tight connection. Husband was assigned a seat that didn’t exist on plane. Landing was the worst ever, came in on two wheels—all passengers were groaning. I travel a lot and will never choose Iceland air again.

DEN
KEF
Excellent 10.0

Nice flight. Empty seat between the two of us! Arrived earlier than expected.

Nothing.

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