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Room, staff, value for money The breakfast can be improved by at least adding hard and sof cheeses. When asking for a DVD-player, none were available. however, we got free pay-TV as compensation but unfortunatelly my children wanted to watch their own films.
I have stayed in /dined in many hotels in Europe and the USA and I think that the staff in the Heritage were the best ever. While very busy the bar staff were nothing but helpful and good humoured. A passing staffmember(pushing a laden trolly of bottled water) heard me say that I was taking the lift while my friend opted for the stairs, stopped, took out his key card and called the lift for me. Now thats what I call service. The room was good. the food was good but it is the staff that will bring me back. booked a twin room on line and thought the confirmation of a super king was in reference to the size of room and not the bed. This took a while to sort out and we missed a swim before dinner as a result. After a day at the ploughing this would have been nice. But it was all well otherwise and got a swim in the morning
comfort and luxurious rooms. Friendly helpful staff. Was not there long enough to use spa.
The room was large with 2 comfortable armchairs, so many hotels have only 1! The bathroom was great with a very roomy shower & separate big bathtub with robes & slippers. The breakfast was very good too. The staff we met were friendly & helpful.
A very nice complex, Furniturings & Fitting fabulous, vases to die for, space every where,Staff excellent, very pleasant & willing to please, loved the tray of cooled water with lemon & lime slices added, in the foyer of the hotel PS. the chocolates & the bottle water left in our room every night was much appreciated The only thing I would have fault with was the square tables &red velvet chairs in the dinning room which the breakfast buffet was set up in, you could'nt get your chair pulled in far enough because of the bar on the table which your knees hit of, me beening a small person I had to sit forward on the chair which ment my back had no support
On this occasion I was only staying one night, however, the staff made me feel that they knew me, and treated me as if I was there for a month. They had no choice of newspaper available.
the hotel's ambience was very nice, the food was excellent, the rooms were top notch and the staff were friendly and helpful
The staff at the hotel were excellent. Breakfast was also very good The shower in my bathroom was broken - you shouldn't have to point out maintenance issues to a 5 star hotel
Staff were all friendly and helpful. Food was lovely and a good choice of a few restaurants.
Range of facilities and comfort of stay Bar food could improve
The room was spacious and well equipped. The bed extremely comfortable.
a nice 4 stars hotel even if nothing special. Average good nothing special
Helpful staff good facilities.
Sleep in a bed after 2 nights camping at the Electric Picnic!
The staff were excellent. unfortunately two of our group were charged different prices for their single rooms they were both booked over the phone prices were 75euro and 110euro we asked about it when we paid our bill but got no satisfaction that was the only complaint we had.
Charging extra for the car park seems a bit harsh.The heating in the rooms and corridors was extremely hot and woke me up at 5am.Could not get back to sleep.The bar in the hotel is very very grubby and overall I suppose I cant give out too much as we were only charger €69 for the room on a Sat nite.Plus car park dont forget.But very over rated and perhaps a 4 star claim is a bit cheeky.
Pool was ok. Noise from the street can be heard clearly inside room even with window closed. Staff are a bit gruff. Had bottled water brought to room, it came up warm, no ice. Corridors stink of smoke, they could sure ventilate a bit better. Cigarette burns in net curtains. Far too expensive for the quality of room, even though they call it a 'deluxe' room.
Rooms are large and comfortable. Breakfast very nice. Italian in the hotel and hotel in general dealt very well for coeliacs with gluten free bread and pasts in the italian and gluten free bread at breakfast. Only one of the restaurants were open for dinner which was a little restrictive versus what was advertised
The great location, friendly staff, and nice rooms. Some things were a bit odd. There was no shower curtain; so the bathroom floor became a lake every night. The staff were unable to tell me how much a local call cost, or how much a call to the US would cost. Requiring shower caps for the pool is silly.
Staff were very pleasant, decor was good. The hot water at all times was only just luke warm, the walls seem to have no sound insulation so very noisy and the restaurant stops serving at 9pm on Friday evening, so when we arrived at just after, unable to eat.
The barman downstairs was very friendly and chatty. It was a sunday evening and after a long drive up on a dark wet night was hoping wec would get something to eat at the hotel, even a sandwich but they had no food, finished serving really early that day. this was at 8pm.
very nice pool and well equipped fitness center,welcoming staff, large parking area, good restaurant,close to motor way for easy access to continue one's trip.. Great value for the money nothing comes to mind
Room was comfortable,Food excellent, Staff friendly Cleanliness of Hotel was excellent. The fact that the room backed on to the motorway and could not open the window because of traffic noise
Staff very friendly Noisy outside at night
we were only booked in for one night but the rooms were good and the gardens pretty. We were unanble to make use of the gym.We were with my daughter, husband and toddler from Arazona and they were attending a wedding in Durrow, so we met them in Dublin from South Africa to look after our grandson, and show our daughter around Dublin. Her grandmother was born and schooled in Dublin and we are all fortunate to travel on Irish passports as a result. Good excuse to see the family. The Hotel was really ideal for our needs and the location was perfect.
near to highway, good restaurant and spa ok too expensive for a hotel at the highway
We went down as a family for New Year's celebrations, they asked for kids to be removed from the bar area at 10pm. No entertainment on, which would have been nice for New Year's
The pool not being available to my kids on Saturday evening
Staff very friendly & the service was excellent rooms were very clean & comfortable n/A
The friendly atmosphere and the pool!! The room was also very comfortable and it was quiet. Thank you It was a shame the Spa only opens from Friday to Sunday - we went into Clanes.
Spacious public areas, gym and large pool Dark room with small window and inadequate lighting Dark restaurant, which felt very enclosed owing to design of interior panels (completely unnecessary)
I enjoyed my stay at your hotel it is ideal for a wedding. Thank you.
the facitities where excellent the staff couldn't do enough think the price should include breakfast
The fabolous rooms and the food in the restaurant is brilliant. On the menu in the restaurant it says chips are served with the steak. We got three chips with ours and had to request more.
The staff were very helpful and polite - if I had a query it was dealt with quickly. I requested a Twin room but was put into a Double, though was moved to a Twin when I pointed this out. Also, the telephone in the first room did not work, which was very annoying when I wasn't in the kind of room I'd booked.
Nice hotel, good staff n/a
It was an excellent hotel ideally placed for our visit to the Punchestown Festival. Food was excellent, room was spacious and the leisure centre first class. Defintely recommended and first class value
Very clean and friendly No bad points
Very clean, functional and comfortable, not a hotel though.
convenent and value for money the breakfast had an excellent range of choice the staff were very helpful
Beautiful, spacious, clean room. Very comfortable.
Location and price were good and room was nice no
The woman who checked us in was extremely helpful and friendly. She went above and beyond our expectations. This was our first stop on our vacation and was a very positive experience. Unfortunately can not remember her name but she was from Poland and newly married...excellent!!! Central location in town, easy walking distance to most locations!
The lord edward is a great place to stay if you are in the kildare area. the room itself is spotless with basic amenities , tv shower , tea/coffee making, There was no bad points
Was not expensive .Cleaning lady very friendly.Staff in bar friendly there was no reception ,bar attached to it ,checked in at the bar.We had children, looked forward to a quiet drink when kids in bed not that sort of place.No sound proofing between rooms.
very large clean bedrooms, great meal in Chapter 16 having to cross to pub to collect keys and long wait for breakfast (which was excellant)
location - close to town centre
Very friendly staff, room spotless, great breakfast None
Very basic hotel. Booked a single deluxe. At 3pm room was still not ready so they gave me a different room. However this was not deluxe. Got a room discount rather than waiting any longer. Lovely garden area off bar and restaurant. Overpriced as was staying in quite an old, tired section of the hotel. Noisy corridor. Door did not feel very secure as was staying alone. View over a flat roof....Not so deluxe!
the receptionist very helpful,food good we had a very enjoyable stay,grounds beautiful no
Good sized and well equipped comfortable rooms. Friendly staff, good restaurant (although I only had breakfast there). Plenty of parking, grounds nicely maintained. no
I enjoyed my short stay at the hotel and would use it on my next visit to newbridge no
everything was perfect: staff very friendly,easy to park the car, nice and spacious room and bathroom, reasonable price, I wish i could stay one or two nights more to enjoy
Comfort value No
Friendly staff who could speak English,great Pint in the Bar, nice ambience about the place. My Car been damaged.
The staff, plentiful car parking and the facilities Too expensive
The room was spacious. The breakfast was very poor, not exactly worth getting out of bed early for.
We were over for the wedding of Steven and Tara Boeg, the hotel staff were lovely and the food was excellant. No
Rooms are a good size and very comfortable. Attended a wedding party. The food was a bit bland. Room for improvement I think.
The food and accommodation were of a high standard A bit pricey, considering that similar guests were charged much less with food included
Food was excellent, especially at the wedding reception
Friendly Staff, Spacious Room, Excellent Food The toilet in the room was blocked, wodges of hair in bath overflow, uncoordinated service in the restaurant, cheeseboard was old and stale.
Modern,clean hotel.Good location & parking.Large room,very comfortable bed. Excellent shower,good breakfast.