Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.2 "World class service."10.0 "100% found the
staff to be very friendly ." 7.6 "76% said thereception staff was great ." 7.1 "71% thought theservice was very professional ." 8.2 "82% found therestaurant service to be one of the best ." 10.0 "Lovely bar service , according to 100%." -
9.2 "Terrific location."9.1 "
Great parking , according to 91%." 9.3 "City centre within easy reach , said 93%." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100% thought it waseasy to get to the train station ." 10.0 "Near to public transport , according to 100%." -
8.5 "Very good internet connection."7.8 "78% said the
wifi quality was great ." -
5.9 "Vibe was decent."5.6 "Only 56% thought, the
hotel was stylish ." -
5.9 "Average amenities."
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5.8 "Breakfast is mediocre."
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5.4 "Rooms are ok."6.4 "Only 64% said
rooms were clean enough ." -
4.9 "Not very clean."3.6 "64% thought
it was rather dirty ."
Overall Rating
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9.0 "Terrific location."9.1 "
Great parking , according to 91%." -
8.8 "Great service."10.0 "100% found the
staff to be very friendly ." 7.3 "73% said thereception staff was great ." -
6.4 "Average comfort."6.7 "
Beds were acceptable for 67%." -
5.7 "Vibe was decent."
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5.7 "Average amenities."
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5.5 "Breakfast is mediocre."
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4.9 "Not very clean."
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4.7 "Rooms are not good."3.1 "69%
complained about the bathroom ." 0.5 "95% thought they werepoorly maintained ." 3.4 "Air conditioning was criticized by 66%." 2.7 "73% hadproblems with the shower ."
Overall Rating
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9.3 "World class service."10.0 "100% found the
staff to be very friendly ." -
9.1 "Terrific location."
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6.8 "Average comfort."
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5.6 "Rooms are ok."
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5.5 "Average amenities."
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4.7 "Not very clean."
Overall Rating
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9.3 "World class service."10.0 "100% found the
staff to be very friendly ." -
9.0 "Terrific location."8.7 "
Great parking , according to 87%." -
5.7 "Average amenities."
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5.7 "Breakfast is mediocre."
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5.5 "Vibe was decent."
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5.4 "Rooms are ok."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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5.7review from
Good value for money and close to everything. The extra bed we had ordered was no good quality. Breakfast could be better with some cheese and ham for the sandwiches.
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4.7review from
Good location. Poor quality room - no telephone, threadbare carpets in the room and tired and tatty looking bathroom.
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5.3review from
Bar was gorgeous, with fires and comfortable seating and 24 hour bar. This sets it apart from others They charge for internet usage, which in this day and age is utterly ridiculous. i have business matters to take care of in the evening and given the cost of the room i expect this to be included like most other hotels in the area do (warren house for example).
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5.0review from
Location ideal for us as we have family living in Kingston.Having train station nearby, shopping centre at kingston. cannot comment.
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4.7review from
Breakfast Bathrooms need updating, pretty grotty.
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4.8review from
Friendly staff
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6.0review from
Friendly, Helpfull Staff Meal wasn't very good.
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5.6review from
the room was very comfortable
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6.4review from
clean and comfortable
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6.0review from
The staff were friendly and helpful, both in reception at check in and check out, and in the bar and restaurant. There were some indeterminate marks and stains on the wall of our room which were a little disconcerting. The buffet breakfast was not well tended the day we went down to breakfast - the food was congealed and cold in some of the holders.
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5.7review from
Good value for money and close to everything. The extra bed we had ordered was no good quality. Breakfast could be better with some cheese and ham for the sandwiches.
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4.7review from
Good location. Poor quality room - no telephone, threadbare carpets in the room and tired and tatty looking bathroom.
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5.3review from
Bar was gorgeous, with fires and comfortable seating and 24 hour bar. This sets it apart from others They charge for internet usage, which in this day and age is utterly ridiculous. i have business matters to take care of in the evening and given the cost of the room i expect this to be included like most other hotels in the area do (warren house for example).
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5.0review from
Location ideal for us as we have family living in Kingston.Having train station nearby, shopping centre at kingston. cannot comment.
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4.7review from
Breakfast Bathrooms need updating, pretty grotty.
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4.8review from
Friendly staff
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6.0review from
Friendly, Helpfull Staff Meal wasn't very good.
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5.6review from
the room was very comfortable
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6.4review from
clean and comfortable
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6.0review from
The staff were friendly and helpful, both in reception at check in and check out, and in the bar and restaurant. There were some indeterminate marks and stains on the wall of our room which were a little disconcerting. The buffet breakfast was not well tended the day we went down to breakfast - the food was congealed and cold in some of the holders.
