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The pool and leisure facilities were good. The staff were polite. The service for food was poor and whilst the room was adequate, it was not generally clean, the mattress was in a poor condition resulting in general discomfort. The shaver socket was not working and there was no remote control for the tv which had only 3 channels available.
The leisure facilities! Our room seemed recently decorate but the hotel looked a little tired elsewhere but the pool and changing area were fabulous and the reason we booked I thought breakfast was a little steep at £7.50 each so we declined
Swimming pool and sauna. Interesting historic and scenic location. Would just like to comment that there seemed to be a lack of staff. One Polish girl ran the bar all evening until closing time. At 7.00 AM next morning she was already mopping floors which she had to stop in order to cook breakfasts.While guests were eating breakfast she was vacuuming Reception and the bar, nipping back to the kitchen to cook toast etc. Seems likely that she cleaned the rooms later as well as no one else was in evidence.
the fitness facilities/swimming/gym/sauna The early am/late night noise from upper and adjoining bedrooms made restful nights difficult. The bedroom was unbearabley hot. We were initially invoiced for breakfast for 2 days that we did not have (had breakfast 1 day), although this was quickly resolved (only discovered as we checked the bill prior to paying). Breakfast was overpriced for the portion size and overall quality.
The team at the Burton are excellent. They are all helpful and firendly and we know then well so its a favourite place to stay There were one or two minor things about the cleaning of the rooms that needed attention. The rooms also need some TLC and refurbishment.
good food , good beer , friendly staff , quiet.
visit relations food could be better
Friendly Staff and Clientelle, We were allowed our dogs in the room at no extra charge, excellent food, thoroughly enjoyable,Would recommend Nothing
room was excellent, staff were very friendly, food was excellent
Food was mediocre, staff were poor and seemed far too busy. Good location. Not worth the money.
Delicious good value food and very friendly helpful staff, hotel is a lovely old building in a beautiful location Rooms are in need of some refurbishment but this is planned for the near future
Staff is really nice and friendly, in overall the hotel is comfy and nice, the bar is awesome and you have a chance to meet some locals because it's open to public Two things - should work on the food, it wasnt bad but we expected something more out of it and should get some guiness in the bar :)