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The staff at reception were exceptionally helpful, pleasant and polite. The bedrooms need redecorating, sympathetically this time, to suit a Victorian hotel. Most of the rest of the hotel has original features and looks fine. It is near the centre of town and the High Street, not far from the railway station (just over half an hour to Edinburgh) and 5 minutes walk from the wonderful museum and Art Gallery. This has a great collection of paintings by William McTaggart and Samuel Peploe, John Lavery and jd Fergusson, amongst others - a great Art Gallery for a small town. The Snooker Club nearby and the Wedding Reception being held in the hotel were not a problem and any slight noise from cars arriving and people talking stopped before 1:00 am.
Value for money, very good quality none
Warm welcome, large comfortable room and excellent breakfast. None
the reception staff was very welcoming and on meeting the housekeeping on way to hotel room the lady very kindly offered help and asked if there was anything further she could do for us ( she did not have to do this - it was much appreciated) the lunch we had was very disappointing :( one of our dishes (chicken balmoral) was cold while my colleague had to choose a second choice as after the people on the next table to us complained about uncooked pastry the beef steak pie was no longer available- both of us were very disappointed with the meal .
Stayed there while attending a wedding reception which was excellent. Good food, reasonably priced. Friendly and helpful staff.
Friendly reception lady gave a nice welcome. The room had real strong cooking smell coming fro kitchen below.
Clean, good breakfast & value for money.
Clean, good location. Staff very good, food in restaurant good as well. Water pressure not great in shower.
Comfort of the bed. Great shower and toiletries. I do not like the room layout as a huge mirror blocks out any daylight. Also, there should be an icemachine located on at least every other floor. Poor lighting for sightimpaired guests.
It was a short stay but everything was fine, nice relaxing atmosphere. Good access to the airport. Shuttle bus to airport available but not early enough for our flight. Service starts at 6am
Great welcome, nice quality, clean, modern, good food...very impressed. Breakfast room service was very disorganised and slow, plus this hotel is a bit pricey on food and drink.
Clean,modern, comfortable and not far from town. Some lighting in the wardrobes behind the bed would help.
Amazing hotel - The hotel was classy, smart and decor was modern and sophisticated. The staff were friendly and helpful and the bedrooms were amazing. The view we has of the Forth Rail Bridge was wonderful and the room was decorated will attention paid to every detail. Complete luxury from the moment we arrived. The bar was well stocked and not over priced. Despite the hotel being fully booked with a wedding party staying the bar had plenty space for my husband and I to enjoy a few romantic drinks before bed. I would have prefered a bath as well as a shower in our room however the shower there was very powerful, hot and big enough for two. If the hotel hat a swimming pool it would perfect.
Very modern and clean. Free internet access. No food or room service after 10pm
Nice warm welcome at reception, the girl was very efficient and friendly. The welcome cocktail was a lovely surprise too. nothing.
the internal setting can be rather expensive for drinks and meals
Very pleasant hotel with friendly staff, nice food and would stay there again. Probably the location. A little bit out in the sticks
Nice hotel for reasonable price
No information in the room. No newspapers to access, eg in bar.
Restaurant was excellent. Food was good - at a reasonable price. Service was outstanding.
Hotel was very good for the price, room clean and tidy and free wifi was real bonus
I liked the staff they were friendly and courteous. The window didnt shut properly and the shower was cold. The walls were very thin and so I was kept awake by noise coming from neighbouring rooms. Poor value for money
Made adjustment for dirty room, desk clerk in morning was very helpful Restaurant staff in evening was rude and inattentive, asked to see menu instead told to sit down outside restauarant. Booked and confirmation for non-smoking room none available upon arrival, given two rooms to choose from one reeked of smoke other one had ashes and gum in the ashtray. Gum on side of nightstand, disgusting.
The Hotel was clean. staff were very friendly and attentive. I would use this hotel again if I needed to stay in the area again
Standard of room and service
Second stay and found same as first,very friendly and attentive staff. Relaxed atmosphere. Food excellent. On both occasions same person insisted on smoking in public areas.
I found the people and staff were very friendly, food was excellent, and the rooms were excellent The noise from down stairs was off putting in some of the rooms we used.
Both my wife and I enjoyed our stay in the hotel our room had the windows open when we arrived and there was a terrible smell coming from somewhere so we had to shut them making it very stuffy. As above
This is a superb hotel with excellent staff and facilities, I'm so pleased we had our dinner here and not driven to Edinburgh! It was excellent, I can still taste it. Thank you Nothing bad here. Come and enjoy.
Clean fresh hotel that employeed staff who were willing to help and did it with a refreshing smile. Prefer to have some sports channels on TV.
The water pressure in the shower was awfull. You couldn't have washed a baby never mind an adult.
We stayed at the Hotel as we were guests at a wedding, and everything went very well and we are pleased to say the staff and the service were very good.
Wireless Internet, Food
Room was cold as was the Shower.
The Hotel was excellant in the staff ,comfort and cleanleness The location was a bit difficult to find for someone who is not familiar with the Fife region.
The staff on reception are very welcoming and helpful. I had booked a Deluxe room which was very spacious. The Hotel is located in a quiet area near to lovely countrside. My room was a bit cold initially.
The best feature of the hotel was the staff, they were all very friendly and extremely helpful. The free WiFi was also a plus. The room was large and comfortable with tea making facilities and a modern television but for windows had only two Velux roof lights. Theses were noisy when it rained and could not be opened other than for a small ventilation louvre.The restaurant was only so-so, -pub food with limited breakfast choice.
The peacefullness It's almost perfect until we had our dinner. The food was ok but dissappointed with the chips, it reminded us of "MacDonald".
Good room and basic but sufficient breakfast. Food at next door pub excellent though serving times seemed long for most, not for single diners like me though Bar limited drink options.Couldnt find off sat nav so had to ring
helpful people, clean, nice place - pub next door is excellent big flatscreen TV on in breakfast room with SKY News was a bit much!!
We were visiting the Edinbro fringe festival but unable to get reasonably priced accomodation there - this was a good solution being about 30 miles away.
The hotel is modern and very clean. We found the staff to both helpful and willing to help. The breakfast had a wide choice of options. We would be happy to stay again.
On site parking Other peoples hair on bathroom floor
This was one of the best Holiday Inns that we have stayed at. The staff were friendly and helpful. The room was so clean and the breakfast was lovely with plenty to choose from. On the whole everything was excellent and I shall certainly be recommending this Holiday Inn to everyone that I know!! Absolutely nothing!!
Helpful staff, easy to get to location, and beside an excellent pub :-) Coffee poor quality . free a breakfast , but £1.50 other times,Breakfast, not as good as it used to be !! No muffins ! The rooms edges were dusty and in need of a hoover . window sill had mildew spots on it . The toilet had an 'odour '
Good arrival procedure, clean room Continental breakfast selection limited
comfor , clean far away from edinburgh
The staff were very friendly and helpful central location for shops but far enough out of town for peace and quiet yes... bought a pint of beer and it was very expensive about £1 more expensive than the pub next door other than that no problems
really cute hotel in S. Queensferry, only 15 minutes from airport, excellent cafe with great views, free wireless, excellent shower, super helpful staff standard room was small and without view, bed could stand upgrading, no elevator (but ok considering good rate).
Easy to find,stunning views and bars has great food & atmosphere
Beautiful view and lovely town. Room was modern, clean and comfortable. No lift, so might need to consider if you can't carry your suitcases up stairs.
Excellent staff and service with the location an added bonus,the manager Craig was a gem and so helpful,the food was wonderful and made our short stay so pleasurable,we are contemplating booking for either Xmas or New Year. Please pass on our thanks to all the staff. P.S. the new lounge bar is brilliant! If any fault can be levelled why oh! Why did you not double glaze the room windows at the front rooms of the hotel.
Great setting with vies of both bridges from the bars The budget rooms look onto other rooms windows as they are between the old building and the newer building, also parking is either on the street or on a free car park a few hundred yards away.
We arrived very late in the hotel but the staff received us very friendly. The room is small but with everything you need. And our room had a little balcony. The view to the railwaybridge is stunning.
Good location. Meal options and menus good with great views from the restaurant and bar. Cooked breakfast was good. No choice of cereal, fruit etc for breakfast. Room looked out to street side of property so no real view.
nice comfortable hotel My wife paid the bill .They charged here 130 pounds although the internet price was 79 pounds,including breakfast.I noticed this error when I was already on my way home.
Fantastic view of Forth Rail Bridge from bedroom and restaurant windows.
Excellent Service all round. Fantastic rooms
Very relaxing atmosphere in the hotel. Attentive staff who went out of their way to make the stay enjoyable. Food and wine was well priced and excellent. will definitely revisit in the future. No negative experiences.
Attentive & competent staff, breakfast was lovely & made fresh to order not a buffet style. The views from the hotel are fantastic. Easy to book and check in was a breeze, even had my bags carried for me. Would certainly visit again business & pleasure. David, Manchester Bed was a bit like a camp bed, very thin mattress.
Hotel room was lovely, nice location, good value for money
Great hotel with super staff. The evening meal was fantastic. The room was a bit cold during the night.
Location, Friendly staff and good food.
The staff were very friendly and helpful
excellent food,nice views from the bedroom balcony
Service was quick and friendly
Very nice hotel, food excellent, staff very friendly, rooms very clean and comfortable, would deffo stay again.
Friendly atmosphere, nothing too much trouble even though we turned up late Sunday evening.