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The position ,the helpfulness and friendlyness of the staff and the fact we could park our car right outside the hotel.Also the lift
Beautiful lobby / bar with open fireplace. Rooms old style but large and comfortable. Location excellent. Staff very helful and friendly. Spa wasn't advertised enough - brochure in folder in locker - should be more prominent. No reception at spa so if token for jacuzzi needed you had to go back up to main reception.
This was our return stay, last one was in July/August. Friendly staff, great room with view, cleanliness, great buffet breakfast, perfect location for walks in village and hikes in the mountains. We will return again next year. Very limited hotel parking with only some 6 to 9 spaces in total. Paying Eur15/day for parking underground seemed excessive, especially when the other spaces seemed empty in this off-season period.
The staff were excellent and extremely helpful gong out of their way to assist us during our visit. Thanks Laura for your help in everything especially providing and printing out driving directions to our next port of call. Very centrally located to the town and all ameneties and main ski lifts. Didnt appear to be any parking and we were directed to the hotel next door which was closed due to the off season so we could park there. Dont think it was a major problem but offer this in case you were expecting to park at the hotel. UNless of course they have a parking facility we were not told about. Couldnt comment on the 5 course meal others have as the restaurant was closed, again probably due to the off season.
Excellent and helpful front desk staff very noisy, loud at night and hard to sleep due to noise
The friendliness of the staff and the excellent service they provided. that there was no air conditioning in the bedrooms and the building of the new extension starting at 7.00 in the morning. The balcony was shared with other bedrooms.
Confort I want to city center at night to find an open restaurant because I did not make a reservation for dinner at the hotel's restaurant during weekend. There is no priorty to the hotel guest although it is a Resort Hotel which is never happened to me before?!!!
Superb spa, nice facilities. We stayed for 4 nights and during two of them we were disturbed by noise from groups partying in the hotel until late night. One wedding party was noisy until 3 a.m. which is quite uncomfortable when travelling with children.
We had a great stay at The Hotel Kitzhof. The staff were very good and helpful with our 12 month old daughter and all our requests. The hotel itself is gorgeous and in a great location. Breakfast was great, as was the restaurant for dinner. The 'business centre' did not work while we were there.
the hotel was very friendly and well run.it was an ideal locatiopn,both for skiing and for visiting the town. no
The hotel is has very comfortable rooms, very friendly staff and fab wellness facilities The resturant seemed to be too hot each evening with no fresh air.
very kind staff,nice interior design,good cuisine,very clean. small tricks with internet use.If you pay one hour or more you have right to use it only in one session.If you close after 5 minutes you can not use the rest next time.
It was cozy with warms woods and fabrics, but it was still contemporary with a clean, modern feel. I loved the decor, the simple apples on the night table and chocolate on the pillow. They did a great job with a small space. Wonderful view, too! Attentive staff, nice fitness area, great location. Amazing breakfast included in the price of the room! I would definitely stay there again. I would like to see more amenities in the fitness area....free weights, etc. It would have been nice to have a water cooler in there, as well. Everything else-top notch!
Location, quality of renovation and facilities such as swimming pool & sauna
Very friendly, helpful staff who made the stay a real pleasure.
good location and friendly staff. accessible to 2 main cable cars and the city center. opening hour of the pool and sauna is quite short. if it would open from 6:00 to 22:00, we could use them more. also, my daughter can't use the pool because of its opening hour.
excelente relacion calidad-precio. habitaciones amplias y spa fantastico. merece la pena la media pension.
The service and food at this hotel are 5 star, the staff are some of the most courteous staff we have ever come across, views and location are perfect, if you want a relaxing pampering break with fresh air and breathtaking walks (literally!) the Kaiserhof is perfect. Minor complaint, the wine list is limited and overpriced.
Friendly front desk staff - nice breakfast selection 1) The swimming/sauna facility is closed quite early, at 8pm 2) The room was so-so, lower than our expectation 3)Front desk is 24H, but not always around 4)In the midnight, our door is open like a mystery, fortunately we didn't lose anything, but it is really scared when we get up the morning to see a open door...We are pretty sure double check the door closed the night before.
Hotel Kaiserhof in Kitzbuhel was a wonderful, exquisite place to stay. The Tyrolean decor (lots of lovely pine and the beautiful patterned carpet) complimented the mountain atmosphere. Traveling as a single, I felt very comfortable at the hotel, and everyone on the staff exemplified gracious hospitality and warmth. The location is at the foot of the gondola for the Hahnenkamm run, and it was fun to sit in the garden and watch each car go up and down. I enjoyed hiking and exploring the town while other guests raved about the area golf courses. Staying at the Kaiserhof was so incredible, and I hope to return again soon. Everything was perfect - no complaints
The room was comfortable and we particularly liked the balcony. Breakfast was good and the daily upgrade to half board was very good value for money. We stayed when the weather was hot and air conditioning in the room would have been a big advantage
The hotel is a beautiful building, well situated in central Kitzbühel.
Its position relative to the main ski lift in the town, while still being an easy walk to the town centre and its facilities. The reception staff were excellent - very friendly and helpful, as were those in the restaurant.
Hotel facilities and services are excellent. Location of hotel is the best place of Kitzbühel. Always smiling staff and perfect foods at both breakfast and dinner were exceptional. It was lovely vacation for me and my family we always remember.
The overall experience was excellent, taking care of even the smallest details.
Very comfortable , excellent service
Great location. It had everything we needed. The owners were very friendly and helpful. Late breakfast start - 7:30. That's all and that's probably being a bit picky.
Friendly, efficient, and helpful staff. Family owned and managed. Front desk and restaurant staff all multi-lingual (Deutsch / English at a minimum.) free wi-fi. Double room was of good size, with a nice sitting area and small balcony. Bathroom clean and modern. Room and all public spaces very clean. Very extensive breakfast buffet with nice touches such as fresh fruit salad and season fresh fruit and sparkling wine. Good restaurant with pleasant patio dining in good weather; it is also very well-staffed by a very attentive team. Daily specials are probably the best, with permanent menu items depenably well-prepared. Reasonable wine list with some well-selected enjoyable Austrian wines (including reds.)
The service, the ambience and the location were all totally exquisite .... we loved our short stay at this hotel. No ..... my wife even took photographs of the bedroom!
charming traditional ambiance with all modern amenities; excellent dining; central location
The location, being right in the centre of Kitzbuhel, friendliness and overall efficiency of all the staff
Perfect Location, Friendly Staff , Good Food, Lightfull Rooms , View of the Kitzbuhel from rooms and terrace
Great location with friendly staff and clean rooms. Also flexible on arrival and check out.
friendy staff on arrival and throughout stay. excellent room. there were reserved tables at breakfast. I could not sit where i wanted to
Fantastic choice of breakfast ie rolls, cereals, fruit etc Far too hot ie central heating in all areas
Location, clean room, sauna was nice Atmosphere, too modern, building is not very pretty, service could be better
The staff were very helpful throughout our stay. We had problems with ourluggage and booking our trains and we also found the bar and restaurant staff very pleasant. The location was superb, right next to the ski lift and quite close to the centre of town. I did feel that the hotel was very expensive for the room we had but this may be because I am used to English hotels where £250 per night gets you quite a lot. We were on our honeymoon and I was hoping for something special but the decor was similar to the pensions I have stayed in before. I accept that this is Tyrol style so our fault for not spending more time researching. Perhaps if we had been fortunate enough to have a room with a nice view, we would have felt different.
The hotel was great, really nice interior and good sized rooms. A wide range of choice for breakfast which you can either eat inside or out on the terrace. The staff were friendly and really helpful. Perfect location just at the bottom of the chair lift which takes you up the mountains and offer fantastic views. No - all wonderfull.
Well situated, two minutes from railway station. Five minutes from town centre. Very friendly staff. Hotel immaculate. Not alot of character.
Close to Cable car and ski rental. Less than 5 mins walk down town. Would not allow late check out for free even though the hotel was quiet. They wanted to charge me €50 which I thought was a littlev excessive.
The room was big, nice, clean and nice view ( we got the room on the last floor) best location for ski, across streat lifts, in the summer no adventage for this central locaton
Fantastic location and room
the surroúnding environment, the antique wood furnishings, the health club. The was no fridge or mini bar in the rooms, otherwise all excellent.
Helpful staff, very comfortable rooms, smart, clean and stylish ambience, lovely food, near to skiing slopes, cable car, and town centre Proximity to railway; not too much of a problem, but a bit noisy early morning due to freight trains passing.
The location was first class. The staff were friendly and helpful. The food was good. The hotel was very clean and well maintained. There was a taditional Austrian feel to the hotel.
The atmosphera . the staff - very open , supportive, the hotel style - traditional tyrolean with all modern facilities
individual style of the hotel, very clean, lovely food no tea/ coffee making facilities in room; no mini- bar in room
Perfect location, quiet, but only minutes away from the city centre and ski lifts. Refrigerator missing in rooms.
fantastic hotel, very welcoming. pool and sauna facilities excellent. food excellent. helpful and polite staff
Location is great , swiming pool - sauna very pleasant so it ' s a good place to relax .However the service is very slow , they forgot to keep our booking for the diner ( we went with our 3 kids on time for 7.30 but were obliged to wait for 30 minutes and nobody asked if we wanted drinks .... started late the diner ... ) and more ...they forgot my order for the main course . yes see above ( you need to be patient ) .2 orders forgotten ( table for diner + 1 course for myself ) and started the sauna next morning 25 minutes after we asked for it ...So for a 4 stars a bit disapointed but the hotel is very well located .
The junior sweet was more than expected - the window opened up to a view of the alps, huge walk in closet, seating area and table, a large jacuzzi tub and separate shower, heated towel racks - very comfortable and enjoyable stay! The location was perfect - right in the center of town with restaurants and shops just outside the lobby doors and a five minute walk to the gondola for skiing. The daily continental breakfast had a great assortment of fruits, breads, cereals, hot breakfast options and beverages - very fresh! No - thoroughly enjoyed the stay here!
very good position, good breakfast internet is not free
The hotel Management and staff were excellent. Everyone was very friendly. We would certainly recommend this hotel and we will return!!! Nothing
the hotel is unusually furnished . the room was big but the TV is very old one and small for that room. the environment is uni ck and the hotel is located in the hart of the city. very nice spa. the price is very high
beautiful hotel - great rooms, spacious
Very central location, convenient parking available free of charge. Very helpful receptionist. Nice breakfast buffet. Very comfortable and large room.
Location, Swimming pool and general location
wellness area no
Location & "spa" Breakfast was poor for 4-star hotel
excellent hotel with wonderful food and very friendly staff. We would be delighted to return at any time.
I cannot speak highly enough of Hotel Erika. Everything was perfect from the moment we arrived to the moment we departed. Fabulous room, gardens, pool, spa, location and food but what topped it all off was the staff. They could not do enough for you and were so friendly and courteous.Stay at this hotel. You will not be dissapointed.
We like to visit Kitzbuhel because it is very international town for wintersports and conserts.
Great location middle of Kitzbuhel, friendly staff, big bathroom, ski room, dryers for boots... Bacon & sausages were missing on the breakfast buffet...
The sisters that run it ran it were very helpful and couldn't do enough to make our stay special. Also the bathroom is massive!
Very comfortable hotel in convenient location; friendly staff - we felt very welcome. Food was very good - both quality and value.
It was a very clean, straightforward and cosy place to stay. Loved having a balcony with nice views. Friendly owners, too. Certainly exceeded my expectations given the price.
The hotel owner lady was great she was the best,breakfast was great ideal location for people who like to stay in or for hicking over all stay was great experience. The only thing we didnt like it was away from Amenities and very expensive for travelling only you can Use cab and it will cost you alot of money but apart from that no complains at all love to go again....
ski to the door. great hotel and people
The staff were very friendly & welcoming, the hotel was beautiful and the location great views and close to town. We could not have asked for more. I would reccomend this hotel to a friend.
Great location N/A