Sonnenhotel Hafnersee

Cold staff, poor food.

Nice surrounding, next to the Hafner Lake.

I have booked a double room for my wife and I 9 months in advance. After arriving to the hotel we were surprised to learn that we were silently rebooked to a single room with an extra bed (from a futon). The hotel staff didn't bother to tell us anything in advance. I guess they thought we were going to silently accept this unprofessional behavior. Still, I insisted to get a double room as booked, and I got one but only after a debate with staff and desk manager on duty. I'm a frequent traveller and and I can't remember when was the lat time I have been subject to such an unprofessional behavior.

Location at the lake

Dated rooms and facilities. Not good enough for the price. And what hotel in the world has flyers in the room asking their guests to invest money in them for a fixed interest rate. Clearly doesn't leave a good impression.

I tried to book a triple room, but "only" an apartment was available. Usually this would be a good thing. But the apt was not in the main building, was separated in another place across the main road, so the boy could not access the hotel (without us). But we had another not so nice "surprise" at the check-out: if you stay in the Apt for 1 night you have to pay the final cleaning as if You stayed there one week or two weeks. This means that if the apt price was 100€ there were other +50€ the cleaning (40+10 for the dog). The price that the client see on booking as "TOTAL PRICE" is... not total... then in much less visible position you have to add tourist taxes, dog quote, final cleaning.... breakfast. When we showed to the Staff our disappointment for this surprise, we didn't get any comprehension. Of couse we were on the wrong side... the information on the final cleaning was present in the contract, but really not so visible. I own, together with my wife, a B&B that is listed now from 6 years on Booking.com. So I'm in this business.... even if in small scale of course. I suggest to put the rooms (or the apt) at a higher price, BUT REAL FINAL PRICE without trying to catch the tourists with a lover price and then add this and that..... The apt for 7 days costs 700€ + 50? put 107/day. Same results... and tourists that will stay 1 night will pay 107 that is much more honest than 150. And families staying 2 weeks will pay almost 1500... so your cleaning wull be almost 100 and not 50. So at the end the Hotel will get the money anyway... Sincerely, francesco ps: the smell in the apt (seemed to be the smell of an apt closed since a long time) was not suitalble for a 4 stars apt.