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The apartment we stayed in was lovely with beautiful views, great air con and cleaned very well, everyday. Staff were helpful & friendly. The resort is situated on a hill so you need to hire a car/motorbike or get a taxi everywhere.The facilities were poor and the very few staff that were there are not very organized, just little things like the breakfast tables not laid ready for you in the morning so you get your breakfast before the knives and forks...by this time the food is cold! Couldnt have any cocktails one night as ''the girl that makes them has gone home'' lounge and restaurant is only open from 8am - 11pm. I would have imagined a spa resort to be packed full of things to do but all we had was a jacuzzi and a pool. The place is only half built at the moment, but I can imagine will be great in a few years when all is up and running.
Massage Very little hot water, no safety deposit box, didn't pick us up from port as promised, staff had a poor attitude, over-priced food menu, dirty swimming pool (dead frog in), no gym, no adaptors for overseas plugs, shower was a wet room-not big enough for 4 people, ceiling fell in due to leak-no compensation offered, door didn't lock properly, food took ages to be cooked, service at breakfast was very slow, they asked for money up front, bad service when checking out-they charged us for things that we hadn't even had, no receipt given to show us what we had been charged for, no hairdryer, over priced taxis arranged into Phangan.
Absolutely nothing. Worst experience of my life. From the moment we arrived at the Sunset Hill Resort and "Spa" untill the moment we left there was not one thing I can honestly say that corresponded with the desciption of the hotel on Booking.com or on the hotels own website. The hotel was a complete let-down.
The staff was very friendly and helpful in all matters. Very peaceful place, not on the party side of the island. Good place for those who just want to relax. The massage service the resort provided was excellent! Construction work was in progress but id didn't disturb at all. There were some problems with water pressure and supply on a couple of days, though shower/toilet worked every day, so no showers were interrupted. The resort staff recommended a dutch tour guide who didn't deliver as promised so we recommend to explore the island on your own.
nice view of surroundings
We had a fantastic stay at the Sunset Hill Resort & Spa. Our room was huge with a big balcony overlooking the nice pool and the ocean. We also loved the breakfast area with the same nice view. The staff is friendly and helpfull. If we go back to Koh Phanang we will defenitely stay here again. No
I loved the resort and the location was amazing - great beach! The food was great too and once you got to know them the staff were cool. I didnt like the fact that I had to ask for my room to be cleaned. I would expect at that price that they would automatically clean it every day. After check in I had to ask for the bathroom to be re-cleaned as it was filthy. To be fair once I did ask they came straight away and cleaned it properly. Also - the cleaning staff were just young boys and I'm not that confident that they really cared that much. It feels like they need to have proper housekeeping staff and someone to oversee it to make sure the rooms were clean. It was also a shame that the pool didnt get much sunshine - this made it quite cold so the idea of being able to walk off your balcony straight to the pool was good in theory, but in reality very chilly.
The food was good and it was a really nice set up with the restaurant tables on the beach at night time. There was not much in the Haad Yao area.
Location, staff and the pool right outside our bedroom door
Really cool little hotel that felt like something different. We stayed in 6 hotels in two weeks, including some 5-stars, and this was the best, Loved the beachfront bar and restaurant (excellent food and drinks in both). The beach itself is amazing - you won't be disappointed. Would recommend a poolside room - great to be able to step off your balcony into the water. Would go back in a flash! Service felt a little bit slow and random to start with, but got used to it. You're on holiday, after all...
The big comfy bed. Large bathroom with hot shower. Good choice of food in the restaurant, nice beach front location. Expensive to get taxis to other parts o the island but you don't really need to go t6o them for anything other than full moon and ferries.
Wir waren mit der Auswahl sehr zufrieden. Jeder war sehr um uns bemüht und der Sonnenuntergang von der "Sandterasse" unglaublich schön. Auch der direkte Zugang zum Pool vom Zimmer aus - hat was ;o). Der Strand war schön und auch die Ebbe war kein großer Einschnitt, weil das Wasser nicht zu weit verschwand. Unbedingt einen Schnorchelausflug nach Koh Nang machen - es lohnt sich ;o)! Uns hat es dort gefallen. Es wird nur jeden 2ten Tag geputzt. Der Transport ins Dorf hätte kostenlos sein können, weil der Fahrer sowieso zur Anlegestelle fahrt ... Aber gut.
good staff, nice location never a 4 star hotel, perhaps 2 or 2,5 stars
Staff, food and pool were excellent. great location, nice beach
I will recomment the pool side rooms where you can enter the pool directly from your room (24/7). No rooms have a sea view for real - if you want see view go for another hotel. Very good restaurant! We experienced very bad service and unprofessional management.
nice staff, the position right to the beach, good food. -
The staff were friendly, food was excellent at a reasonable price. Reception has an outstanding performance, Tum did everything she could to please our stay. The place is beautiful and has a very relaxing atmosphere. It is a bit far from Haad Rin beach where the full moon party is held.
The room was very clean and spacious with a beautiful view of the sea and sunset. There was a very beautiful white sand beach and the location of the hotel was satisfying but you definitely need to rent a bike. The fact that there were workers working in the next room causing a lot of noise for two days in a row. Also, annoying doorbells (yes, the rooms had doorbells!) Most of the staff's English is poor.
The Staff we soooo helpful! We arrived at 7am and we were able to check in more or less straight away - check in time isn't meant to be until mid day. The staff were so nice. If we wanted to swim in the pool at night they would put the lights on for us, bring us cocktails in the pool etc. When we checked out we left at 7am and as we left before breakfast they arranged a packed lunch for us. Very kind! They were always there if you needed help, and would go out of their way to help you. The lady at reception, the manager I think was brilliant. The food was lovely, some of the best we ate on our 3 week trip around thailand. We had only planned to stay for 3 nights but stayed a night longer as we loved it. Lovely pool / view / staff .... great Get a scooter and explore as the hotel isn't right in the centre but you can still walk to had yao the main beach on the west side. This is the only thing I would say.
Le restaurant, petit hammack sur la terrasse Le matelas non confortable, la receptionniste peu aimable
little resort, everything was quite close. they didn't come during our stay to clean the room or change the towels
Very good service, lovely atmosphere and beautiful scenery. We had a bungalow which was just as great as the pics described. Very helpful and relaxed staff. Great food at fair prices. Best way to see the island is to hire your own scooter/car. Our room was not serviced automatically over our three night stay, although i'm sure if we actually requested it it would have been done. There were quite a few powercuts which meant our air con was playing up and turning off during the night.
good staff it is located too far from main streets. Difficult to take taxi at night from the hotel
The restaurant and bar staff are very friendly. great location right on the beach.Nice pool. Good food at good prices. Attractive but small resort. Nice Quiet beach no bother and lovely sunsets. There was only a two foot wide path to walk along between the pool and a wall this was the only way to get from the rooms too the beach and restaurant. The manager became angry with me when i asked to have a replacement motor bike as the one offered had a bold tyre i apologised for making her angry but was told the bike was fine and now she will be angry for the rest of the day.The room was never cleaned. The bed felt very cheap.