Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights to Koh Samui
The cheapest airline ticket to Koh Samui from the United States in the last 72 hours was $547 one-way, and $1,003 round-trip on the route from Seattle to Koh Samui. The most popular route is from Los Angeles to Koh Samui and the cheapest ticket found on this route in the last 72 hours was $855 round-trip.
Koh Samui Airport is 2 miles from the center of Koh Samui. View on Map.
Koh Samui is served by Koh Samui Airport, also commonly referred to as Ko Samui, Koh Samui, Samui. The airport code is USM.
Entry restrictions
Thailand has suspended all normal commercial flights from entering the airport in Thailand, except for certain circumstances. However, the Thai Government organizes repatriation flights for Thai nationals to return to Thailand on a regular basis and certain air operators are permitted to operate semi-commercial flights to Thailand.
Entry to Thailand is permitted for particular persons in the exempted list, including nationals and residents of Thailand, immediate family of a national of Thailand, diplomats, Non-Thai nationals who have a work permit, students, Non-Thai nationals who need to receive medical treatment in Thailand, including their accompanying persons, except for treatment for COVID-19, Non-Thai nationals who are permitted to enter the Kingdom under a special arrangement with a foreign country or have been granted permission by the Prime Minister.
Thailand has also allowed foreigners to enter the kingdom by air under the Special Tourist Visa and Tourist Visa Exemption Scheme, for long-stay tourism purposes.
Entry requirements
All travelers must register for a Certificate of Entry (COE) issued by Royal Thai Embassy.
All travelers must make a reservation at a Alternative State Quarantine (ASQ), at their own expense.
All travelers must have a medical certificate with a negative COVID-19 RT-PCR test result issued at most 72 hours prior to departure.
Foreign travelers must have an insurance to cover medical expenses in Thailand with a coverage cost of at least USD 100,000.
Travelers must have a Certificate of Entry (COE) issued by Royal Thai Embassy and a Fit to Fly health certificate issued at most 72 hours prior to departure.
All travelers who have received COEs are required to download and register via the ThailandPlus Application.
Quarantine requirements
Travelers are subject to medical screening upon arrival.
All travelers to Thailand are required to complete 14 days quarantine at a State Quarantine or Alternative State Quarantine (ASQ) facility.
Thai public health regulations require that travelers who test positive for COVID-19 while in quarantine be transferred to a hospital for follow-up treatment and testing. Such individuals are required to remain in hospital until authorized for release by the public health authorities, often for at least 10 days. Travelers are responsible for all expenses related to this hospitalization.
There are currently 143,928 active cases of COVID-19 diagnosed in TH and 1,177 deaths as of Jun 5 2021
Please see our Coronavirus (COVID-19) Travel Restrictions page for more information on restrictions worldwide.
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Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Koh Samui with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Koh Samui up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Qatar airways changed the flight time which made the layover 8 hours instead of 3 hours. For the inconvenient it was caused Qatar airways made no effort to compensate."
Pros: "I couldn’t eat the chicken for lunch, and I told the crew to change it for me and bring the vegetarian, but nobody brought anything. I was starving until the next meal."
Cons: "Take out the chicken sausage from your menu"
Pros: "Not satisfied"
Cons: "Need improvements"
Pros: "The crew was fantastic, the plane felt nicer than most other airlines, and the meals were great, even in coach"
Pros: "Everything."
Cons: "The flight was excellent and the service was impeccable. The attention that they gave all the passengers including myself was excellent. Would Recomend to take Qatar from Bombay to Miami"
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."
Pros: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Cons: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Pros: "Cabin crew attentive, cabin quiet, seats comfortable, rest rooms clean."
Cons: "Hot food was luke warm, portions skimpy."
Pros: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Pros: "They flight"
Cons: "Complementary hotel for long stops"
Pros: "The food and crew were great"
Cons: "Older plane the tv panels were faded"
Cons: "Many of the entertainment systems were broken."
Pros: "perfect"
Cons: "better food"
Cons: "It was delayed 3hrs but no regret from staff. Doha to staff very bad and arrogant"
Pros: "service attitude"
Pros: "I had a family emergency and couldn’t go. I wasn’t allowed to switch my flight or change it. Lots of money spent with nothing in return. Unfortunte."
Pros: "Good entertainment."
Cons: "Very cramped seating."
Pros: "Good movie selection, very friendly crew"
Pros: "Very nice"
Pros: "All the crew"
Cons: "The airline services"
Cons: "I was put on another flight eight hours later even though I had already checked in. I actually traveled with Cathay Pacific."
Pros: "I fly a lot, and I notice when things go well. There is nothing I can complain about with Qatar; their equipment is up-to-date; their service is first-rate; their record for on-time departures and arrivals is excellent, and their food is good! I will gladly fly with them in the future."
Cons: "The food options was bad...during my trip asked for certain meal they claim that they are out of it. I also did not like how they check you into room in Doha & Chennai way before boarding time that time could have used for shopping instead of sitting in the room."
Pros: "Everything."
Cons: "None."
Cons: "the returning flight from Doha to Chicago was absolutely old and small."
Pros: "Everything"
Pros: "La mejor atención, buena comida, comodidad, confiabilidad, pilotaje, tranquilidad"
Cons: "Podrían tener más películas con subtítulos en español, jugos mas conocidos y la música mejor organizada para búsqueda"
Pros: "On general quite good"
Cons: "Checking in, issuing boarding passs was very slow. Maybe it has nothing to do with QA."
Pros: "Excellent staff, good service."
Cons: "A Long. Trip"
Pros: "Arrival and departure is on time treatment is excellent very courteous For all category of passenger"
Cons: "South Indian food may. Made available"
Pros: "clean airline, modern airplanes, good food, friendly service"
Cons: "Nothing not to like. Spacing between seats is a little tight for med-tall passengers. Food service was slow. few/Infrequent additional beverage & snack visits."
Pros: "Very organized, helpful staff, they also provide lots of entertainment and food"
Cons: "The process of checking in is difficult because qatar codes are different from asiana, therefore I couldn't do an online check in."
Pros: "Wheelchair was assigned to me from terminal to inside plane. Crew was able to speak my local language. That was something awesome feel like home."
Cons: "Am satisfied with the services but free wifi was not there ;-)"
Pros: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Cons: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Pros: "Seat arrangements excellent Crews nice"
Cons: "Very disappointed about quality and frequently of food offered"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "It was just am awesome experience. By God's grace we had a safe trip and God helped us. Interestingly, Qatar airways is quite excellent and commendable in their professional disposition."
Pros: "Quick and easy boarding and decent crew."
Cons: "Food wasn't great, but edible. No options for a vegan who didn't choose a vegan meal as the flight was booked last minute. Unhealthy food."
Pros: "Very spacious, good food & service"
Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Cons: "I had to ask for wine to 3 different hostess's"
Cons: "Somebody smoke in the bathroom. My husband went and told the crew. But nothing was sone. They should have announced in the plane and action should have taken."
Pros: "Timing n service n crew r nice n friendly"
Cons: "Older airplane"
Pros: "Entertainment"
Cons: "The crew has no control over passengers. Specifically, it is the cabin supervisors responsibility to maintain order on the flight. Everyone before boarding, during boarding and during the flight kept sitting in incorrect seats, no boarding passes checked. Felt like a zoo on the airline. Very disappointed."
Pros: "I was upgraded to business class for the first time in my life. The food was good, and plentiful, in both classes. The stewards were accessible and friendly, the seats were comfortable. The movie selection was good"
Cons: "I was trapped in the window seat, because my neighbors were sleeping. Not Qatar's fault"
Pros: "Overall flight was pretty good"
Cons: "Food wasn't as good as the other 3 legs of the trip (Houston-Doha, Doha-Kathmandu and Bengaluru-Doha) The hand rests on these planes didn't go all the way up making it less comfortable to be travelling on a 16 hour flight with a toddler."
Pros: "Crew"
Cons: "Food"
Pros: "Excellent"
Cons: "Nothing"
Cons: "Had a broken seat it didn’t recline...."
Cons: "When boarding from JFK the plane was like a Sauna. The ACs were not working till the plane took off. So for an hour we were in a hot Sauna in an A380 supposedly the best airplane that Emirates has. That has never happened in Emirates flight earlier btw"
Pros: "Delay"
Cons: "Not getting delayed for 2 hours and then missing flight and waiting 5 more hours to rebook. Disaster."
Pros: "Emirates always goes above and beyond to keep your experience as good as possible."
Cons: "The boarding process could have been kept more strict and organized."
Pros: "Emirates handling of the crisis was good.they delivered snacks at the boarding gate. Considerate ground staff kept us informed and profusely apologetic."
Cons: "The delay"
Pros: "Plenty of space"
Cons: "Nothing. Everything was awesome!"
Pros: "Nothing ."
Cons: "I started my journey from JFK with Emirates and before booking ticket I checked with customer care representative regarding the baggage allowance and I was told that I am allowed to carry up to 55 inch . I just carried 43 inch tv weighing 19lbs and one check-in baggage weighing 21kgs and they made me pay 175$ saying that tv size is not in allowed limitations. I have also filed complaint but didn’t get any response so far . Last year my husband carried 55 inch with ethihad from same airport JFK and was not charged single penny. so I can say there is no airport restriction as well."
Pros: "No issues with flight times or boarding, flight crew were very nice and accomodating, plenty of entertainment options."
Cons: "My pre-selected meal choice was not always followed through with. I requested a vegan meal from their choices and, as is often the case, was provided with meals that included dairy products, which I can not eat."
Cons: "Service was very poor,. Not enough employees or lack of interest."
Cons: "Caused my bags to miss my connection to Mumbai. Very inconvenient."
Pros: "The food"
Cons: "Little room"
Cons: "Hindu Meal was a repeat of the DEL DXB and DXB JFK sectors."
Pros: "Everything."
Cons: "I can't think of anything."
Pros: "Flight crew was very friendly and helpful, seats were comfortable, entertainment options were plenty, and food was excellent. Would definitely fly again and recommended to others."
Cons: "Check in process was a little slow, since they do not have self service kiosks for those who are not checking bags. However, ticket staff was very friendly and helpful. Boarding was a tad chaotic, since they do not have separate lines for each group."
Pros: "Seats were more spacious than other airlines, it was comfortable, food, service and entertainment was good."
Cons: "worst crew i have ever encountered in spite of repeatedly calling them they just completely ignored my calls served me wrong food and when i said i needed a veg meal they said they could only serve if it was pre-booked when i showed them my pre-booking details on my cell they agreed to serve me one. Very disinterested crew in serving the guests badly managed from my early, also the pizza slice emitrates serves is a non veg pizza its clearly written on the box preparation may include eggs fish etc.. and they did not have any substitute for the same. Multiple passengers kept on disturbing me and asking me to shift my seat even when i was sleeping and the crew did nothing about it because of this experience i would not choose to fly emirates again"
Pros: "Service"
Cons: "Iwas unable to select vegetarian meal on webjet online service"
Cons: "One baggage misssing, flight delay"
Pros: "Well trained crew, layout of aircraft and comfort, wide choice of entertainment, smoothness of ride"
Cons: "boarding was rather disorganized mob scene"
Pros: "Had a wonderful trip with many pleasant surprises - kind and efficient crew, tasty meals and a variety to choose from, cameras to see the outside at all times, and special treats for kids (photo, travel pack, meals, etc). Looking forward to the next trip on Emirates!"
Pros: "The service"
Cons: "Nothing"
Pros: "So nice to still fly on a comfortable seat and with great and friendly service."
Cons: "Boarding was just a little delayed."
Cons: "The delays"
Cons: "1: This is related to HORRIBLE experience traveling to Dubai from Ahmedabad on Saturday (EK 202 11 PM/ EK 538). EK 202 – delayed by 24 hours Issue:FROM 3 HOURS INFLIGHT SITTING, RETURNED LUGGAGE, HOTEL FOR 4 HOURS, 12 HOURS OF WAIT TIME ON AIRPORT DOING NOTHING EK 538 – delayed by 6 hours Issue:FROM 3 HOURS INFLIGHT SITTING, 6 hours delay. I booked the flight with Emirates because of their better service even though Price doesn’t matter, but I didn’t expect this bad. No rest from Last 48 hours due to HORRIBLE experience with emirates and Flight delayed. I am surely looking for some king of refund in the ticket since it was really bad experience. It took 48 hours to reach from JFK to AMD (It supposed to be 20-22 Hours). Do you think Should I fly with emirates Again? If yes give me One reason. Thanks. Any feedback appreciated."
Cons: "Nil"
Cons: "I requested (at least 2 months ago) for a cake for my daughters Birthday which was on July 5th. I made the request over phone calling customer service in NY. Unfortunately it was not honored. When I called 2 days before the flight departure just to verify, I was told by the telephone Representative that the request was cancelled by Emirates as it was not entered properly ( ? ). And she can not do anything about that. Though the request was entered by Emirates Employee and Emirates just cancelled the request and did not bother to notify me. My daughter was so upset and was crying , and nothing I could do to make her happy. I will never fly Emirates again."
Pros: "It was more comfortable than a US carrier's coach class, but ,8 hours in coach is still rough."
Cons: "Want to be a millionare English version"
Pros: "Beautiful plane, lots of room, nice lighting, soothing colors, friendly staff, better meals, nice toy pack for my daughter."
Cons: "Something was wrong with the boarding process. Not sure what, but we were pacing on the jetway to the plane for 30 minutes or so. People were so eager to get on, but for some reason, they asked people to board in specific sections, when they weren't ready, or the people needing extra time had not gotten settled yet."
Pros: "The fly was fine as usual"
Cons: "Not Emirates fault but they open my bags and made a mess with the presents for my family"
Cons: "Wasnt able to sit next to my wife on my honeymoon"
Cons: "We were not able to print the online checking ahead of time, so we had to stand in a lot of very long lines. The person printed the wrong boarding passes because they didn't know many details about domestic and international flights. There was also confusion about checking in the luggage between the domestic and international flights. A boarding pass from Dubai to Ahembadvad was not given at the New York airport."
Pros: "Everything was great! The A380 wonderful, quiet and spacious!"
Cons: "Nothing!"
Pros: "I would like Emirates to put more sport current videos in entertainment otherwise the handling of layover in Dubai was very good"
Cons: "Nothing so far"
Cons: "This was my first time flying Emirates, and my very first flight from JFK to DXB was so late that I ended up missing my DXB-DEL connection and had to waste over 8 hours of my time and bear a lot of discomfort"
Pros: "Horrible customer service on the telephone line."
Cons: "Terrible customer service and no pity that jfk had 40 canceled flights coming in that day."
Cons: "Landing should be more smooth."
Pros: "Slept well thanks to headrest wings. Everything to stir myself a double martini cheerfully provided gratis in Economy."
Cons: "Nada."
Pros: "The new plane FLT 206 NYC to Milan was great."
Cons: "Given how late the flight is [FLT 206 NYC -MILAN], I suggest a question to on line when confirming reservation. Do you wish to be woken for dinner if you are asleep. This would take a lot of pressure off staff who seemed to have to spend a lot of time waking people who had fallen quiet asleep. Or perhaps the option to save dinner for latter? Boarding a was a bit disorganized and mob like, but seemed to go well enough."
Pros: "Everything"
Cons: "N/a"
Cons: "i didnt have monitor in front of me"
Cons: "See above comments"
Pros: "Excellent all the way."
Cons: "Nothing"
Pros: "How nice the crew was and how smooth and quick both the boarding and un boarding process on the A380. The sticker options and menus for meals and needing to be woken up if you chose such."
Pros: "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
Cons: "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"
Pros: "Lady “Setora” at the check-in was amazing. Very nice, kind and helpful person."
Cons: "Food service .. we where very hungry and thirsty during the flight. They barely give you some snacks ."
Cons: "This was my first time with Turkish airline , the airbus from Chicago to İstanbul was quite old and seats were not comfortable while the plan form İstanbul to Islamabad was perfect . Thank you Turkish airline"
Pros: "amazing"
Cons: "nothing"
Cons: "No coffee no tea. Disgusting."
Cons: "Foddd no gud"
Cons: "Change the crew they were rude"
Pros: "Some of the crew were amazing and some were grouchy and not very helpful"
Pros: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Cons: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Pros: "Convenience"
Pros: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"
Pros: "Great new airport. Friendly staff. Traveled with them before and will again. Great rate and 2 bags!"
Pros: "Everything."
Cons: "Nothing."
Cons: "Nice and smooth journey"
Pros: "Nothing."
Cons: "This was the worst airline I have flown with. I booked my tickets last minute, it was for me and my 4 month old son. I had 3 suitcases a stroller and 2 carryons. I had paid for the suitcases, but because I was traveling alone I went there with my husband and he politely asked if they could please take the carryons on the plane because she can’t carry everything by herself. The manager came out and said that we have to pay. I said I already paid extra for my suitcases please help us because my wife is carrying our son, the diaper bag and 2 carryons. He was rude stating that we have to pay each carryon. We didn’t have the extra money and my wife took everything with her. If that’s how Turkish Airline treats their customers, they shouldn’t be operating. It was the last time I use this airline. No dignity or humanity, it’s all only about the money. And when I took the stroller with my son. They made me package the stroller by myself looking that I had my son on me crying and when I asked for help they said that they can’t help me... unbelievable... they see me with 2 carryons a stroller and a baby and they can’t help me."
Pros: "Lots of entertainment on the plane. Very clean. I like the personal touch of a travel Bag given and large head phones."
Pros: "The staff is very accommodating and the meals served on board were good."
Cons: "Boarding was delaeyd 5 hour's ,Very very bag experience, the trailer baby and car seat i waited more than an hour, together with more people, were not found"
Pros: "Everything"
Cons: "Boarding took a longer time than normal"
Pros: "They take great care of their customers"
Cons: "Hi, Your company lost one of my check-in bags. I am in Bucharest now, still waiting for my bag. Nobody knows where my bag is. Please, help find it! Under Doinita M Toranzo's name, big red bag! under Thank you!"
Pros: "service, no delays."
Pros: "On title"
Pros: "2nd time with Turkish Airlines; no concerns. Everything handled timely and professionally."
Cons: "Very limited selection of movies."
Pros: "Entertainment"
Cons: "A bit disorganized in the beginning, but much better later on"
Pros: "Comfortable but narrow seats."
Cons: "Entertainment system could do with more selection."
Pros: "every think"
Pros: "Nothing"
Cons: "Nothing"
Pros: "Good personal movie choices"
Cons: "Taking a bus to plane"
Pros: "The meals, items to make the trip relaxing like a toothbrush and slippers."
Cons: "That I accidentally left my sweatshirt :("
Cons: "Mi sa furat din bagajj !!!!!!!!"
Pros: "Comfort"
Cons: "They lost one of our bags."
Pros: "Good food"
Cons: "Crew was slow to pick up trays."
Pros: "The steward went out of his way to accommodate my special dietary request"
Pros: "Food and service"
Pros: "There was a lot to choose entertainment wise."
Cons: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Pros: "That was good every thing, thank you."
Cons: "Nathing wrong."
Pros: "Everything was perfect"
Pros: "Thats awesome"
Cons: "All personel it was good."
Cons: "The seat was hard for a long trip"
Pros: "Not much"
Pros: "Nothing whatsoever."
Cons: "Worst customer expireince ever. I was making a short trip to visit my very sick mother. Turkish Airline changed my connection time without notifying me such that I had 5 min left for my cooection in stambul. They gave me no other option and blamed this on Kayak and kayak blamed it on the Airline leaving me with no options. I had to stay in Birlin at my own expense. Complaint filed with Turkish airline resulted in nothing. I made several calls for update and only repose I got was we will send an email to the complaint dept. and you will here in 24 hours. This has been going on for over 5 days with no contect, update or resolution. Once back in the US, I plane to file a formal complaint with FAA and more. DO NOT take this airline. They are worst airline I have ever used and will never use it again."
Pros: "I liked everything, from check in to the end of my trip!"
Cons: "Nothing to dislike!"
Pros: "Leg room was great"
Pros: "food was good"
Cons: "plane interior could be updated."
Pros: "Stewardess was very good. Very helpful and attentive."
Cons: "Audio/video quality on entertainment system Was old & not functional."
Cons: "My seat did not recline and was broken. I was not happy about this as it was a 10 hour flight, and could not get comfortable"
Pros: "Good trip"
Pros: "Quiet"
Cons: "Bathroom s were dirty"
Pros: "The crew made a bad decision concerning me and another passenger. I had extra leg room in front of him and he still insisted on crushing my knees with his reclining part of his seat. The stewardess choice to side with him because it was ok to crush my knees because he paid for a upgrade in seat,"
Cons: "I will be filing a complaint about this matter soon and request a refund for the total disrespect of me as a paying customer,which they did not value at all"
Cons: "Too many boarding delays"
Pros: "Seats were super comfortable and on time arrival."
Cons: "Food servings timings, were not matched with the New York time zone."
Pros: "Yes seats were comfortable"
Cons: "Food needs to be better"
Cons: "Clogged sinks"
Pros: "Good news, the checking in process was so delayed as there were so many people, they made sure all who checked in, got on the plane, no hitches on the lugguages either. I got my lugguage in Singapore."
Cons: "JFK to Singapore through Abu Dhabi. The checking in process at JFK was a mess, it was a full flight. There were many people, trying checking in. Two lines, (1) checking in. (2) checked in, dropping off bags. Some of us who had checked in online was trying to drop off bags only. After waiting 1.5 hours, this line isn't moving at all, while the checking in line was moving. Tried telling the gentlemen in charge who worked there that the checked in line dropping off bagguage was not moving, he didn't really care, they made all kinds of excuses saying other people were waiting, so they were completely clueless as to what was going on. I have never experienced this ever and I fly massively each year. First and last time in Etihad. JFK to Abu Dhabi is a good 13 hour flight. NO SNACKS. SG/BA, or any other airline really has nice sandwishes, ramen, chocolate, cookies, chips. Etihad has NOTHING. Not that I snack but still with a 13 to 14 hour flight, airlines should have something to eat during long flights. Really. Etihad who brands and advertises brilliantly, was extremely disppointing to actually be on the flight."
Pros: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Cons: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"
Pros: "Overall excellent"
Cons: "Was not able to select seats online (even 24 hours before), was not able to check-in online, had stand more than an hour in the line for check in in JFK/NY"
Pros: "Everything is fine and good"
Pros: "Entertainment and staff help"
Cons: "Seat was horrible. We suffered for 14 long hours. Our seat was next to the cooler and there was continuos noise. We could not sleep as wink and I was with 2 small kids. I booked ethiad for a good experience and suffered a lot. Never again."
Pros: "Plane was good, seats were spacious"
Cons: "Check in process was hectic"
Pros: "Nothing about this airline"
Cons: "I requested for a aisle seat as I was travelling with 2 yrs old but they put me in the middle with other two people on th side . Very horrible ."
Pros: "Business class seating"
Cons: "Bathrooms covered in urine No offer of wake up call for breakfast by staff"
Pros: "Crew"
Cons: "Boarding not good no line turebel"
Pros: "Very friendly and attentive stewardesses. Beautiful too"
Cons: "The internet connection "Wi-Fly" is very weak. Data rates are outrageous. $4.95 plan is basically good for 5 minutes, $11.95 plan maybe lasts 10 minutes. Very disappointing"
Pros: "Did not submit my meal choice in time but got the meal of my choice anyway."
Cons: "Nothing"
Cons: "The flight left > 2 hours late from JFK to Abu Dhabi, and my connection was changed midair. Instead of changing it to the next flight, they changed it to a flight 16 hours later so I missed my entire day of meetings. The paid internet did not work inflight so I couldn't check my connection or receive emails. The crew was not friendly, and they also wouldn't give anyone any information about their connections during the flight, which resulted in ~80 people rushing the crew and the desk. It was very messy."
Pros: "The business class lounge at Abu dabi the cabin crew"
Cons: "The cabin crew rudeness was unbearable"
Pros: "wheelchair service was very prompt"
Cons: "none"
Pros: "FLIGHT WAS NOT CANCELLED"
Cons: "FLIGHT WAS DELAYED, CONNECTING FLIGHTS WERE MISSED. SIGNIFICANT DELAYS"
Cons: "Crew needs to be more polite to passengers. I witnessed the crew being rude to multiple customers. Also the good needs work. I've traveled Etihad multiple times before and this experience has made me want to not fly them again"
Pros: "SeatsPrompt service"
Pros: "Easy connections ,good flight ,food"
Cons: "Check in at JFK took ages as the ground staff just didn’t bother about balancing queues versus available agents. One quueue moves fast and the other got stick . Some of the agents were novices After boarding some passengers couldn’t find place for their carry on a. They were rudley informed that they are carrying large carry ones and were threatened with deboatdong if they weren’t fast in finding alternate places for their bags"
Pros: "timeliness, in-flight entertainment, food"
Pros: "The crew were very understanding and tried to help as much as they could with the issues encountered. Many out of their control."
Cons: "This flight is one I have done a couple of times in the last year. This will be the last time doing it. It is basically a transit flight for people to get to India and the sub continent. The food is all curry based and as a westerner found it not to my taste, only having a curried vegetarian option as the meal “options” is unbelievable. The plane is jam packed which is fine, but the smell of some of the other passengers was horrendous. There must be a rule that passengers shower in the week leading up to the flight at least. My wife and I both had incidents of people pushing in front in every queue from boarding (lack of control by ground staff as random people joining First/Business/Gold line as moving first) to bathrooms (myself and two others waiting patiently before a woman pushed into bathroom before person even got out, then blocked our passage in to let her family member in), hitting us with bags when disembarking and then completely blocking walkways with no consideration for other passengers. We have now agreed that we will fly through any other city/route to avoid this terrible experience being repeated."
Pros: "Upgrade"
Cons: "Terrible service, lost all my luggage with no recall on where"
Cons: "Seats and IFE"
Cons: "Head will hit the wall when using sink in toilet"
Pros: "Staff was very courteous"
Cons: "Only one wheel chair was provided during the flight to NY"
Cons: "Though happy there was kids meal provided seeing pasta in all 3 meals not very appetizing. Sweet side dish were mediocre at best. There were no snack available or provided for kids except the meal box. When requested milk for my kid some milk from flask was given which I was not comfortable giving to my son.. there were other issues but my sons comfort was the most Concerning"
Pros: "We bought ticket from New York to Islamabd round trip ticket and fly on August 22nd. After changed plan in Abu Dhabi to Islamabad, there was rain in Islamabad and all flight diverted to Lahore, so our Etihad air plan diverted to Lahore too. once the weather cleared in few hours , all air line did fly back to Islamabad a 50 minutes flight but unfortunately Etihad air way force everyone out of airplane by force. They used police to beat up passenger very bad and drags them out. Then put all passenger in old Bus to Islamabad a 5 hours trip. One of worst air line in my life. We bought ticket for Islamabad not for Lahore. They should take us back to Islamabad after rain stop like other air line did but only Etihad air way did not fly back and beat all passenger by using police on them, it took us 34 hours to get home."
Cons: "Etihad air way should apologize to each passenger and Reimburse them 1/4 of the ticket. otherwise lot of people will give up this airline . 2nad their meal was very bad. bread was not fully cooked. they cooked only Hindy food. not every person is Hindu. It welcome to providr hindu food when travel india but when it travel to Pakistan or Bangladesh it should name it Hindu meal."
Pros: "Etihad posted so many meals and beverages on flight. My baggage arrived as planned and scheduled. All places dearest when scheduled. Overall very good experience."
Pros: "The economy seats have an innovative recline which really adds to comfort, especially for such a long trans-Atlantic flight. The crew was very professional and helpful. Efficient. The entire Etihad Experience was excellent. The boarding happened on schedule, the flights as promised. No missed connections, no issues with baggage. Top Notch. Very clean aircraft."
Cons: "For whatever reason they would not let me keep my carry-ons as JetBlue did, so I had to check one of them. They have weight limits for the carry-ons, which I understand, but in my case they really were not large, and not very heavy. It is what it is."
Pros: "It's amazing flight ever Ghezlan the hostess she awesome and helpful with all the passengers I love her cause she's wonderful"
Pros: "Food"
Cons: "Custumer care"
Cons: "No legroom. Inattentive stewards."
Pros: "A380 is great."
Cons: "The food was not so good."
Pros: "The flights were all right."
Cons: "Original flight cancelled after a 7 hour wait. $172 hotel expense...not excited about this after traveling from India to Abu Dubai then to JFK."
Cons: "N/a"
Pros: "The aircraft and leg space in rare seats."
Cons: "The boarding and getting off the aircraft was mess and no proper arrangement for transportation at Abu Dhabi. The ground staff was not cordial enough."
Pros: "Overall everything was excellent"
Cons: "No other options but mostly spicy"
Pros: "Entertainment"
Cons: "Staff not treating Indians properly but treating Caucasian like lords."
Pros: "It got me from my home country to my destination."
Cons: "The movie selection was just mediocre...other airlines have much better (wider selection) & newer films. Also the flight attendants never woke me up for my 2nd meal, even though I very clearly used the sleep-mask provided that said "wake me up for meals" written in all over the front. I don't understand why this system was set in place if your cabin crew aren't going to use it...? Also did not like the mango custard -- was a bit weird. I'd recommend just plane/vanilla custard -- these flavors are much more widely appreciated by everyone. Mango is too quaint, even for those requesting hindu-vegetarian meals."
Pros: "The flight departed and arrived on time and it was uneventful - just what you want from a long journey."
Cons: "There can always be a little more leg room, can't there?"
Pros: "Courtesy of employees"
Cons: "Nothing to complain about."
Airlines flying to Koh Samui have enacted additional safety measures and adjusted policies to better accommodate travelers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights to Koh Samui
Mandatory masks
Masks required on board, masks provided on flights to Koh Samui
Social distancing seating
Middle seats unavailable to book on flights to Koh Samui
Pre-flight testing
Testing for antibodies, testing for symptoms for flights to Koh Samui
Flexible cancellations
Waiving of change fees. Search flexible flights to Koh Samui