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We love that place:-)
The Santhiya Resort is dreamy, magical place. Great for honeymooners! The spa treatments were way over priced.
Staff was very friendly and food is great. There is a band singing at the main restaurnat at dinner time, it is very nice!! Road to the hotel is very rocky and so uncomfortable. The spa was average.
Own pool is simply what you really enjoy when having a romantic or family holiday. Wannabe perfect gastronomy. Food was eatable but nothing for gourmet.
Very relaxing, the villa was beautiful and the view from it was lovely. We stayed for a week but grew bored towards the end, I think 5days is enough, there's not a lot to do except laze at the pool/beach and there's really limited food choices nearby.
A beautiful hotel in Thai style, with great views and surroundings! Both restaurants offered great food and friendly service. Very romantic night time dinner on the beach. The villas are both romantic and child friendly. Fantastic pool and beach. And privat speedboat to Koh Samui - what more can you ask for?
The room 241 was just outstanding: a big surprise. All the buildings and all the little details everywhere were very pleasant. We enjoyed it very much. The streets to come to the hotel are lousy, it was a real adventure, but it's not the hotels fault
location is very good although be prepared for 1 hour transfer in 4x4 from the landing Port - there is no roads in the island, only trails.... it rained one day and the pain on the umbrellas and the seats on the beach went on all towels and clothes...the entire terrace was brown with paint instead of white...
The location of the resort is fantastic with what feels like a private beach. Although the facilities were good, they still lacked in some of the additional services associated with the luxury suites. Simple things like an iron would have been useful.
Great comfort of rooms, great location (only five minutes walk to Haad Rin Beach), clean and amazing private beach, the best Spa service ever in Koh Phangan, The reception staff were very rude. maybe cuz it was the Full moon days and they were fed up with all the crowd, but that is no excuse to be rude & unhelpful. I have changed the booking from double to single, but they still forced me to buy the Full moon Party ticket for two people. at first they said we werent informed of the change, and then when I showed them the confirmation email, they said no you still have to pay for a second person. The Cocktail party was crap and the food & drinks were disgusting.
The staff were exceptionally welcoming. They couldnt do enough for us. Our stay was great.
It's very private and peaceful. Great place for honeymoon compared to chaweng beach. Staff Thorn and OR are very friendly and approachable making our stay more comfortable. Sometimes service can be very slow and at times the staff didn't get back to us and we have to chase them. We found mosquitoes breeding in two of the flower pots in the bathroom. There should be preventive measures and awareness of such issues. Cleanliness of the room is below standard and the toilet always smells. Vacuum n mop should b use to clean the room. I notice that broom that was use to swipe the pool side was use to clean the room which is highly unhygienic. Cleaning product should be used to clean the floor and the toilet.
Brand new resort, maybe a bit too new! They are still working things out! Excellent food at the restaurant, good size portions, very fresh, except the Australian Rib eye was not rib eye and was very fatty! Very friendly staff, helpful with every enquiry. Very modern design, but cheap materials have been used. Dont think the resort will age well which is unfortunate as this style of resort should be sucessful. The beach view is nice, but the tide is out all the time, which doesn't matter. But to encourage more people to be on the beach to play beach volleyball etc beach cleaned every day to get rid of the rubbish & broken glass!
Location & Comfy Never Cleaned the pool. Spiders&Lizards feista
peaceful The cleanliness of the Villa
Design of hotel & calmness that's it No see at all to swim, misleadind for the gusts, not clean pool, soap had teeth marks by rats, pool had too many insects & dirt was never cleaned by staff, dead insects all over the room, pool was shallow to swim, dirty, and never clorinated, breakfast very poor if a guest is late for breakfast stays hungry, towels in the room were old & over used with threads hunging same for room robes.
design the beach might be better
The privacy of the room, the bathroom and the gentleness of the staff at the reception The room was not very clean. The pool of our villa is full of leaves and bugs and the pillows of the deckchair were very dirty!
there was no beach and sea to swim
friendlyness of staff
Good location right at the beach. Nice beach and clear water and good restaurants along the beach.
Nice location in quiet part of Chaweng, the staff was helpful. The rooms facing the road are very noisy, making it terrible to sleep at night - that must be changed for guests' sanity.
My son was married in Koh Samui and I thought it was great to be able to spend quality time with everyone who went to the wedding because my son lives in London and I hadn't seen him for 2 1/2 years. The beds could have been a little softer.
Fantastic food every single time we ate at the restaurants..they also have an extensive menu with very reasonable prices for high quality food. The staff were amazing...very attentive and professional. Lovely day spa too Its too far to walk to Chaweng town for shopping and nightlife
The quiet area, great beach and swimming The treatments at the Spa are expensive ,pool is a bit small. Personnel could improve their english.
great restuarants on the beach right outside the hotel the standard room is quite small and no sea view or verandah
Spa is excellent, beach is wonderful, quet location away from center crowds and music Breakfast was quite poor
The thai people. Chaweng noi beach. Happy hour in the bar. Breakfast was fantastic. Everything ! The pool is in a dark area so it didnt get used much by the guests. The entertainment in the hotel was the same most nights and as the restaurant is quite pricey I would expect much more. The hotel courtesy bus into chaweng should be more frequent.The beach bar is way too pricey.
The Standard room are poor. Hotel Location in the Beach are the best in samui
The private, sandy beach is really great and good for families/kids, too. My "First room" included everything necessary for reasonable money. The resort itself is well kept and clean, swimming pool included. One can buy all necessary items at the surrounding shops. If you are keen on a long walk you can either go to Chawng or Lamai. But it will take you about 20-30 min minimum. Use a Tuk-tuk instead. Only thing not so fine was the fact that the transfer from and to the airport was not included in the price. So I had to pay 700 Baht extra...
Enjoying my holydays, the city was very close, either walk or bike taxis and taxis. the two beaches where excellent. the only thing was, the chairs on the beach where not clean, it seemd, nobody cared about them. and the prices in the restaurant are pretty high depending on the ones in the village.
Excellent breakfast, location, facilities, staff and organization Need free hotel transport to and from the airport.
the hospitality was plesent it lookedmuch better in the pictures than fromreal life,it is a really avarage hotel, almost a hostel
very spacious and comfortable rooms, amazing swimming pool, fantastic beach, very close to town. the food in the restaurant for breakfast was not safe at all due to its exposure to open air and insects being around and on the food !!
on the beach, staff were friendly room was dirty, and smelled very musty
Close proximity to the beach. Quiet, efficient air con. Great pool and lovely gardens which were extremely well looked after. The beach area was not looked after at all.
the best in the world
Beautiful hotel and grounds, amazing rooms. Staff were very friendly, beach was idyllic.
wonderful new hotel. room garden with private pool fantastic!! the food is not expectative for a five stars hotel
The staff were amazing. They were most friendly and helpful. The design and quality of the resort is outstanding. The resort exceeded our expectations.
Excelent resort! Loveley beach, great breakfast and very nice rooms. You pay more for 2 singas in the hotell bar than you do for 2 large singas and lunch 50 meter down the beach, but still. Thai massase in the back of the hotell is 1900BHT, might be very good, but you can get an hour of massase at the beach for 300BHT. That said, we`ll be back. At a resort like this I`d expect a bit more english speaking personell! Pricings a bit confusing. Visited in januar and our room should be about 22000 BHT a night, we paid about 8000. Check around before booking!
The view, the friendly staff. The luxurious room, the private pool, the extremly helpfull staff, great breakfast and great in room dining. The inaccsessability via the only road to get there was a very unconditioned dirt road, which was dangerous to drive or ride a motorcycle on.
beatiful rooms, amazing spa area
Since we liked our stay at Rasananda two years ago, we decided to book the same hotel again. We like the comfortable room, the friendly and courteous staff and the location at a beautiful beach and next to a little village with nice bars and restaurants. The food at the hotel itself is pricy compared to other restaurants around. Furthermore the Thai-Food at the hotel itself is rather westernized and therefore less authentic. The prices for the wines are high compared to Europe and the us.
The hotel staff was extremely polite and very helpful. We didn't plan our trip but the hotel staff suggested exactly what we were looking for. Definitely recommended!
nice staff and good food i could hear the boom, boom boom of the music until 2 am, very annoying
Was fantastic value for money, great pool and beach and excellent relaxed atmosphere on the beachfront. The hotel staff's uniforms! looked like petrol station attendants.
Nice room, very good food, friendly staff, excellent service Shallow beach
Conveniently located, nice beachview restaurant and swimming pool The cheaper bungalows were quite small for 2 people
All staff were very polite and helpful and our room was upgraded. The toliet over flowed which was cleaned straight away by staff it contiuned to make noises and smell.
great restaurant. very helpful friendly staff. nice quiet location. they planned a great full moon celebration night. hard bed. room let in too many mosquitoes. the whole room had very poor water pressure so most of the time there was barely even a trickle of water coming out the shower head. we asked them to fix it and there was no change in water pressure.
I thought the breakfast was awesome except that the toast was never cooked properly it being done on one side only although the waitress attended to it promptly. If the room I had was classed as Superior then I would have liked to have viewed a 'Standard'.
The beach bar is really excellent, especially on beach party night each Wednesday. I enjoyed my stay at the Ark Bar Beach Resort and I would return. The bathrooms and shower facilty are very basic, however this can be overlooked as the bed was very comfortable and even though the bar is in very close proximity to the rooms it is suffieciently quiet to get to sleep.
The near to the beach and the city chaweng beach road was very good. The breakfast in the hotel was abundant - you can choose 5 things - for examle scrambled egg, cornflakes with milk, toast with butter and jam, fruits, pancake mit syrup... At the beach you have enough deck chairs and sunshades. The room was small with new furnitures and clean. You get towels for the beach. Room cleaning every day was very good. the staff did not speak enough good english. next to our room every 3 nights it was very loud - a party groop was there and made party every morning after coming back from disco at 5 am. After we called the reception it was quiet! At check the staff didn't wish us a nice trip/flight and didn't say goodby. :-(
Very good location in Chaweng. Close to beach and night life. Modern rooms, clean and all necessary facilities there. Noisy people returning from the bars during the whole night. Hardly any view from rooms.
-The staff are very friendly and always willing to help -food well priced for location and service. - well airconditioned rooms with plenty of bottled water -the bed are very hard -the breakfeast choice is very limited with breakfeast voucher. -public access to beach and bar passing though the middle of hotel and facilities made it very noisey especially late at night and early morning making it hard to sleep. -No clothes Iron available in rooms. - to many power blackouts rendering the rooms in darkness a backup generator would be good. - we would only recomend Ark Bar to younger travellers who want to party 24 hrs
I loved the location, nightlife, food, ambience, facilities and staff. Too many vendors on the beach...
The only plus - nice rooms. If you like jets flying over your head night and day, dozens of drunk misfits screaming and puking all over the place, no privacy and no peace and quiet whatsoever, filthy little pool, indifferent staff and the dirtiest part of the beach - come to Ark Bar.
good location No one bothered to tell us there will be construction work at 8 a.m. in the morning. When we complained about it the manager was very rude and did not care, and even claimed they "upgraded us" upon arrivel even though we got exactly the room we had reserved, and of course nobody mentioned any upgrade when we checked in.
The comfort, the beach, the bar, the staff and the location
Great location,nice staff,tasty breakfast Construction work on site didn't mind too much because we weren't in the room during the day and it finished at 6 in the evening.expensive restaurant sandwich, omlette, chips and 2 soft drinks cost us 15 euro.no free wi Fi
Being close to everything... especially the beach, restaurants and shopping! Prices were very good and staff were very friendly and helped you with anything you needed or asked for. We were very lucky to be upgraded to the junior suite which was amazing... very clean and modern! Music in the morning was a little intense especially after a big night, would much prefer laid back music. Sometimes after the cleaners would clean the room they forgot on a few occasions to replace toilet paper and fresh shower towels... but apart from that they did an amazing job! Also didn't like the layout of the bathroom.. would've preferred that the shower and toilet have a step and be separated
big swimming pools, lovely room none
great place to stay on the beach friendly staff.love the fact you have a beach basket for you towels etc
Very big main pool, small children pool. On the beach 2 more pools. Good restaurant on the beach. Check in took more than 1 hour. They said to us that we have to pay our stay complete before we can go to room. Finally I paid 4 nights at time and then 3 nights when we left. The staff was first really critical to us and after complaining they try to lick as much as possible. Not so nice :(
I really enjoyed my stay at the hotel. The location was perfect being literally on the beach & only a 5 minute walk to the fantastic "Fishermans Village". Felt very comfortable at the hotel & was great for my 18 month old baby. The only negative was the restaurants in the hotel were a little pricey but then there was no reason to eat there as so many other choices nearby.
The hotel has nice pool areas and garden, but a minus that you can not see the sea from the hotel. You have no view of the beach and sea until you are right in front of it. They have nice lobby area and nice clean hotel rooms. The beach restaurant has lovely view and is quite nice, but a bit dark. Also the buffets are more expensive than the other two hotels we stayed in. In the area there are many loose dogs and cats, and two small kittens seem to be living around the lobby/breakfast area and the first floor terraces. Some guest feed the cats during breakfast and the cats sleep on the chairs when there is no people there. This caused an allergy problem for my son who is very allergic to cats.The waitress tried to take the cats away, but they came right back. This problem made us change hotel, so not recommended for people with allergy.
the service at our stay from welcome to leaving was second to none.
very nice place to stay for a long time and enjoy all their facilities and sandy beach.
Fantastic location and setting, beautiful garden. Walking distance to Fishermans Village (Restaurants and shopping) Although the beach is nice the water is not clear.
Fantastic pool Staff were poorly trained. Breakfast room & breakfast was low quality.
Everything was perfect. The staff is just excellent there. My my fractured her toe in the gym (her mistake) and the staff did everything possible to make sure we all were taken care of and comfortable. This included changing her room to a more convenient location on the ground floor of a building as close as possible to the reception area, a buggy whenever we wanted to go out, etc etc. By far, the best hotel in Samui.
Location. Room. We stayed in a pool villa which was excellant. The staff is friendly but if compared to Banyan Tree rersorts , they still have much to learn.... I have noted that booking.com mentioned below that I booked a Deluxe room while I booked the Pool Vila and that what we have got. The booking for the other members of the party was for deluxe rooms. The resort is located less than 5 minutes slow drive from the airport. As such , one should expect a free shuttle to and from the location. If you wish to use the hotel shuttle be ready to pay relatively high amount of money (when compared to other local transportation)..
the hotel staff was friendly and i liked the room it was excellent it gave us a lot of privacy. no 24hours room service
A terrific luxury room in a spectacular hotel. Excellent pool. The best breakfast we have ever encountered. Sensational choice and all fresh. Many of the amenities like the gym and second pool were not ready at the time we stayed. The hotel land block is very steep and a challenge when returning at night. Although the room was stunning in design and spacious, we had booked a Deluxe Seaview room but it did not have a sea view. We had to stand on tip toe and lean over to catch a glimpse of any ocean. We were very disappointed.
Very friendly staff, and beautifull hotel when the works are finished. It's a bit far from from the city and more then half of the hotel and the facilities are not finished yet. When finished it's a fantastic hotel!
I like the place and it is very comfortable No
Loved the main swimming pool and beach. Resort as a whole was very nice and the rooms were very spacious and lovely.The staff were very helpful and accomodating at all times compulsory 10% service charge + 7% tax. All published pricing ommitted this extra 17% so you had to calculate the extra charges. I feel that the food & drinks were over priced. Hotel also exploited the fact that it was isolated and charged 500baht for a car to take you 10 minutes away.
The rooms were very nice and private,and the pool fantastic The Service was poor,and no shop on the premises.Breakfast no fresh juices.and shutllebus only goes once a day and you have to pay.Overall not 5 star standard.
Beautiful villa, extremely friendly welcoming staff, delicious food, beautiful grounds. We did not see it at its best as we were unlucky to be there during terrible weather but the beach was a bit disappointing, somewhat rough sand and rocks washing in, but its har to know how much of this was due to the storms and also to the storms making it a bit rough and unusable.
Perfect holiday with excellent island location, room and spa facilities complimented by the very friendly and helpful staff - it was a great holiday
We stayed in a 2 bed pool villa, accomodation and facilty of the roomk was very spacious and to a very good design standard. The outdoor bathroom of the second bathroom was a nice quirky touch. The main pool and beach was very nice although the typical sunbed wars was common due to a shortage of beds around beach and pool. Although listed as a 5 star hotel, the accomodation meets this star rating but the staff and facilty did not. Simple request could not be met, such as a side salad with a main course meal of lasagne. They heavily advertise the Red Snapper restaurant within the facilty but this is acutually off site by 20 mins. Drinks are very expensive within the hotel and by the pool when compared to Thailand hotel prices.
Relaxed by the pool and on the very private beach.
A new, very beautiful resort and spa on a very picturesque beach. The rooms were gorgeous and very spacious, and the grounds were lovely. A great value for the money. The food was very expensive for Thailand, though it was good. The drinks were extremely expensive and good. The beach, though beautiful, is not swimmable and extremely rocky under the water -- I got cuts all over my feet even I was being very careful.