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Can't beat the price, cleanliness, convenience and comfort We will be making the Deluxe Inn our planned stop when traveling between our homes in Florida and Pa.
Friendly, pleasant staff and easy check-in. Great rates and convenient location. Very clean large rooms!
The room was great. I loved the larger size refrigerator with separate freezer and microwave. The room was very clean and comfortable.
Clean place, great customer service, updated showers/bathroom. Stayed there 2 nights with a 1 year old and a 4 year old and wasn't scared to let them sleep in the bed. It was so clean I couldn't get over it. I couldn't ask for more for the price. Didn't have any aminties other than just being a room to stay in.
very clean fresh rooms and a great price for overnight stay
Staff very friendly and helpful
Staff were great. Room was very nice and clean Noise from other rooms.
Good, clean hotel. No issues.
Staff was above and beyond friendly and helpful, really going out of their way to help this mom traveling solo with 2 young kids. Greatly appreciated!
The staff was courteous, and in general, helpful I missplaced my drivers license, and even though i had paid online, the front staff desk manager would not allow me to check in. I offered my business cards, to show my photo and information on my company's website, but to no avail. I finally found my driver license, so was able to stay at the hotel, but i would otherwise would have gone through a lot of hassle to find another hotel. Also the pool closed at 9:30, just when i was ready to use it, nd didn't open again till 9:30am, too late for me to use it.
The restaurant was nice the room service was pretty good. I also love the fact that their towels and bedding didn't have a burnt dryer smell I would have enjoyed the stay a little more if they didn't have such thin wall. I could hear everything in the hallway. They also do very early clean up. Who knocks on the door to clean at 9am?? Even if I had put the do not disturb sign I would have been disturbed by the knocking next door or across the hall.
Super friendly staff. Very clean. Very comfortable.
Clean, big room, checkin and checkout was easy. A door separating the shower & toilet from the sink area did not close (we were there with kids). Parking was scarce.
Overall we got a good deal on a hotel that is ideally located off 95. Courteous staff and comfortable beds. Older building/bathrooms. Overall very positive experience, we would stay there again.
The food and service at the restaurant was excellent. However, I asked for a quiet room. I was put away from elevators in the back of the building. I could hear noise from the power she'd housing the air conditioner. No magnifying mirror in bathroom Noise from the power shed.
This Embassy Suites was a good price for this type of facilities. The morning meal was awesome, cooked to order. There were no trash containers around the outside sitting areas. Also there needs to be a covered area at one of the outside sitting areas, for the smokers.
Very clean and well appointed. Food was good and the pool was just what the kids needed. Sink had low water pressure.
Nice spacious room On the weekend we had a loud party next door and could hear everything. But overall great stay and convenient to shops and IMAX.
The staff was very nice on my visit. The layout of this motel. To To few elevators and once you get to your room you have to walk forever to get anywhere.
Service was great
Okay location near highway. The room had a musty odor and really showed its age. I was too tired to complain but this was not good value for money. You'd be better off staying at a cheaper motel than this Holiday Inn unless you need the restaurant and bar in house. A/C did not work.
Worst place I ever stayed Clean that place, does not deserve 3 stars
We were on the road for several hours on a trip that always seems somewhat stressful due to traffic and our getting older. I choose Holiday Inn because it seems to always be just right. Friendly service a friendly staff all complete the package to make for a pleasant stay. Thank you.
Staff was friendly. It had beds. Red mold in shower and on curtain. Inconvenient elevators. Room felt like a sauna when I walked in. Very surprised this was a 3 star hotel. Not what I expect when paying over $100 for a room. Wi-Fi was slow, albeit free.
The staff was pleasant and helpful. Bed was comfortable. Great ammenities on site, pretty much an all-inclusive property for a traveler. Needs updating. Could not connect to wifi. The operator offered to send someone to the room to help but no one showed. The hair dryer did not work and there was no outlet to plug one of the bedside lamps into - why even bother to have the lamp there?
handsome place, seemed newly refurbished, good location with a friendly staff the only good thing about the free breakfast was the coffee, avoid everything else
Cleanliness, manager reception 2 nights per week. Which served dinner and drinks. House meeting supervisor goes to rooms to ask for feedback.
The price was high for such a mediocre hotel.
The staff was really nice
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Kitchen area with plates and sliver wear,and glass cup and more.two queen bed with sofa bed.nice deco,a lot of space for store all your stuff.Two TV ,bed area and kitchen area...awesome! Kitchen and bathroom floore was dirty.Staff bring pack and play,but not setting for us!just drop off!No indoor pool!Front desk person wasn't there and not nice to me
This guest did not leave comments about this hotel.
The space was great. Very clean rooms. Felt just like home. All was well.
Very hospitable staff, lots of room, even for five people, clean beds and room, great breakfast.
Barking dog next door hotel room. Noisy room with someone running in room above.
I liked that it was VERY clean and all looked brand new. The lobby even smelled very clean! Rooms were very spacious, and the bed was extremely comfortable. Pillows were soft. The bathroom was a bit small. Also, I have a 5 yr old so I needed a tub in the bathroom. I had to go inside the shower (and get all wet) in order to give him a bath because the stand up shower was uncomfortable.
Spacious room, had everything we needed, coffee station is great, gym and laundry exactly what we needed The 4th floor should not be smoking: we were on the 2nd floor and woke up to massive amounts of smoke coming into our bathroom and through our air conditioner it was stifling. Workers were great except when we teaquested room service we didn't get any.
Staff was very helpful and just down right good people work at the hotel. None.
You really felt like you were home & not living out of a hotel. There was plenty of bedding available, the staff was excellent, great location in town, and awesome price. Definitely deserves to be considered a 3 maybe even 4 star hotel ! No, I can honestly say this hotel more than exceeded my expectations !
I loved the hotel! I saw absolutely nothing wrong or out of the norm, the staff was very nice and smiled (not in passive way, but in a real way). They were helpful... before my mother, father, and my family stayed we toured the room to see if it was what we wanted. The breakfast they had, I dont feel it should have been included. Many hotels I have been to do it the same way, when you serve a hot breakfast butffet with a on duty chef to make whatever else you ask for it might just cost 8.95. If you don't want that then go some where else. For me, my husband, and two kids (who ate free) it was a deal. Keep in mind they also have the option (at least online anyway) to pay about 10 more for the room which will include the breakfast for everyone in your room so its like one breakfast free. The decoraction of the hotel, the roominess of the room, the ammenities, the location to the areas I need to get to, the breakfast, and most important the professional staff. I have that hotel a 5.
had reservations foe the room w/ breakfast, desk person would not honor, my reservation, because i was a blue member, but i told them they will honor it because i paid for it, they finally gave in after a few choice words
It's definetly worth the extra money to stay here in Fayetteville. Here at least you'll know you will have a clean room with professional staff. It's the only place in fayetteville that I have stayed that I've felt safe.
My stay at this hotel was very enjoyable. The staff was friendly and helpful. The room was clean and neat and the cleaning staff were very pleasant. I would stay here again.
I am not a big air mattress fan so I did not find the bed to be very comfortable. My husband had no problem. The hotel is clean and very easy to get too. Little traffic area and in addition to the breakfast served at the hotel there are plenty of area restaurants. I would stay at this hotel again.
Despite booking months in advance, I was given a smoking room. They said my credit card had expired since i made the reservation--but they should have picked that up when I made the booking--not at 1230AM when I walked in the door. One day they just changed the bed linens and took the towels but didn't clean the bathroom and replace the towels. The refrigerator and the air conditioner were very noisy. Not such a great experience.
For the price, this was not worth it to me. The rooms were clean and bright, but since it's the Garden Inn you can't close the curtains all the way. Breakfast should be included. Was locked out of my room an hour before check out. They said my key was ''demagnetized''...highly doubt it. It had been working the entire time and I kept the key in the same place. Military rates are only given if you have your written orders. The hotel should not have any right or need to view these sensitive and personal documents. We refused to show them and they made an exception, but be forwarned!
I go to Fayetteville often on business and for personal reasons (husband in the military) and this is my preferred choice. The last time we were there was for my husband, and they took his military ID for the discount, no questions or other paperwork/his orders necessary. The room was clean and new, the bed was comfortable and large. I appreciated the desk-level outlet for my computer, I didn't have to get on all-fours to plug anything in. Free wireless internet had a strong signal. I really appreciated their business center with free computer use and free remote printing from your room to the business center (printing out my boarding pass for the train was easy). Not every hotel here, even those in the comparable price range have free Internet! The initial reason I stayed at the hotel was due to the fact I wanted a pool (and in Nov it would need to be indoor) and the hotel price was only a bit more than comparable hotels w/ outdoor pools that would have been closed. The pool was clean and the water was warm. The jacuzzi was broken during my stay, sadly. I needed to extend my stay by an additional night, and unfortunately they did not have rooms. The front desk staff was friendly and helpful with getting us another room at another hotel. They offer warm cookies at night. Breakfast in the morning is not included, we did not eat there due to our plans. While this is very close to the Cross Creek Mall, I would advise that it's not 'walkable' as some of the other hotels on Skibo Road -- the only downfall.
Room was clean and provided a friendly environment. Pool and Jacuzzi was very relaxing and work-out facility provided some very nice equipment. The only negative was the room seem to be a bit pricey.
Towels were fresh Misleading advertising compared to the room photos. I expected more for the price payed. 1 star accommodations at 4 Star prices.
Friendly staff. Spacious, clean room. Comfortable bed. it would have been nice to either have a breakfast buffet or full service restaurant. The bistro was overpriced.
Pool was not operational
Nice bistro for food, and friendly staff. Rooms were quiet, and very clean. The location is off 95 a good bit, but for the price, well worth the extra 15m.
Location, convenience & staff friendliness. Nice selection of toiletries, snacks, etc in lobby but priced higher. Bistro for food offers another option from carb only brkfst selections, but not included in price ($15). Hair in shower, elevator doors filthy. In rm styrofoam (vs paper) coffee cups. Elliptical would not stay on more than 30 secs and rough. Breakfast not inc'd. $4.92 rm chg for 1 bottle of Figi H2O (no vending machines). Starbucks only selection in lobby.
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In my way
This guest did not leave comments about this hotel.
Our server at the Bistro was friendly and served us at just the right pace. No
The bed was very comfortable. No complimentary breakfast.
The staff and room were amazing. Staff was kind and had the answer and the room was beyond beautiful with everything needed! Not one bad thing about this hotel
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Above average breakfast. I particularly like the non-instant oatmeal and scrambled eggs. Spaciousness of the room. The only thing I do not like about this hotel is that there are no non-pet rooms. The hotel would have been excellent to me if it has separate pet-friendly and non-pet rooms.
Awesome Hotel! I would definitely stay there again and recommend to family and friends Wonderful Hotel!
I absolutely love this hotel. It feels like home away from home. I love the fully equipped kitchen. The bed was dreamy and I slept like a baby.
Rooms were need and well appointed. Tub did not drain therefore did not feel clean. staff was rude during check in to me and other guests; hotel was understaffed in the morning; no coffee and again some staff was rude.
Everything, the staff and manager are awesome. The breakfast is a true 'hot' buffet with different options every morning. great place to stay and we had 2 dogs with us totally a true pet friendly and family friendly hotel would recommend this hotel. not a thing to complain about
The staff was awesome!!! I had to change rooms because the TV wasn't working and the carpet had bleach stains. We had to evacuate because of a fire at 3 am. While the staff was friendly, the overall experience was not good.
IT WAS ABSOLUTELY BEAUTIFUL. THERE WAS AN INDOOR POOL ONSITE AND HOT BREAKFAST IN THE MORNING. NOTHING AT ALL!
Full kitchen No trash cans in room and breakfast was chaotic
Very clean hotel and room was EXCELLENT! Definately would stay at the hotel again . The hottub and pool area was in a remodel but everything else was great!! Real good breakfast
The room size was great. Can't really find anything that I didn't like.
I loved their bathtub, and the bed. They were both big! There was a stain the closet on the floor.....
It was clean, nice and quiet. A little far off the highway
Breakfast was horrible. I thought I was in an episode of Hells Kitchen
Location in relation to highway was good. We only stayed one night, so for one night, it was fine. People were very nice and helpful. Bar had nice servers and so did cafe. The breakfast buffet was nice too. Beds slept terribly. Also we got a king room and so did my in-laws. We had a pullout couch in our room and they didn't. We needed it for our two small kids, but it was odd that the rooms weren't all the same and the girl at the front desk told us that no rooms had pullout couches.
the atmosphere was pleasant Breakfast could have had better choices for example: turkey bacon or sausage for everyone isn't a pork eater, fried apples or omelets.
Staff was very friendly and helpfull. It was a great place to stay, very comfortable and clean
I like the size of my room, the fact that there were tons of channels available on the television, the beds were super comfortable, and that there was underground parking. I did not like the customer service that I received. The staff did not seem like they were very happy to be working there. I did not feel appreciated.
Their beds were comfortable, rooms were clean. Over all a clean safe hotel. Would revisit n the future. Sheets were stained, after requesting a change, the bed was made up with same soiled sheets. After calling the front desk a hotel worker delivered the sheets at the door and left. Requiring us to make the change.poor service.
Bed/pillows not comfortable, room was not clean, bathroom was not clean.
I booked it to attend a family wedding and it was conveniently located within minutes/miles of everywhere we needed to be.
Rooms were smaller than the pictures
Friendly staff and nice room There was no soap in the bathroom
The location was pretty good. When I got there my room wasn't ready. I returned a hour later only to find that my room still wasn't ready. The man behind the counter also had a very smug attitude.
Bed was good. Quiet and clean enough. I would stay here again. Toilet leaked a little.
Chrtistmas eve we stayed here last minute. Same day reservations. Price was decent, bed was comfy. Location is nice near gas stations. Spacious for a the 1 king size bed.. and staff is nice
The room was clean and spacious the staff was polite and helpful also they have good popcorn and coffee 24 hours Nope
Nice hotel,nice rooms,friendly staff
Location, spacious room, clean bathroom. our room was a non-smoking room yet the blankets had some ash burns, PLUS there was a mild unpleasant smell as if there were a gang of sweaty dudes before us.
For the price everything was perfect. Not one complaint. clean and neat and friendly staff and was so grateful for the microwave and refrigerator! Not one thing.
Staff, price, convenience
Close to freeway. Relatively cheap Nothing to make note of
Clean room, good location at a good price. Lot of working crews staying at hotel. Stood outside door talking loudly and drinking by a portable propane grill by the stairs outside my room.
The bed was very comfortable. They must have replaced them recently. Broken controls for the whirlpool tub (connected the first and what you would expect to be the light switch) result in getting sprayed with residual water from the tub jets. Also, breakfast has no protein (not even peanut butter). Not 2 star breakfast.
The beds The location .
Quiet for the most part considering i didnt check in until 6am Housekeeping isnt the best, dirty towel was under the pillows bread crums on the floor, and to top it off was rudely awakened 2hrs after arriving bu the housekeeper banging on the door like she was part of the swat team
The staff was pleasant. One of the room attendants walked in on my family with our night cloths on which was super inappropriate, but he was reprimanded and the staff apologized and gave me a courtesy credit for a cotton we rented, which made it free. So all in all it was nice
Front desk staff. Bathroom
Extremely friendly, knowledgable, articulate staff. Room was clean, roomy, bed was comfortable. Breakfast was good
I loved the location. Very close to I95. Our room was cllean, the hotel was quiet and everyone was friendly. The breakfast room was kind of crowded nowhere to sit and eat.
The beds were really comfortable, it was clean, and right off of 95. Perfect for a halfway stop on a road trip.
Clean friendly staff with a perfect location Nothing
Breakfast should be later than I AM for us retirees !!!!
A great value given the cleanliness of the rooms and well-run establishment. Great value. It was clear that a lot of attention went into the details of room decoration, maintenance, and operations. Nothing not to like! Especially for the price, it was a very pleasant stay.
HORRIBLE. Everything about it was disgusting. As I was playing clap clap with my baby on the "clean" bed sheets the day we arrived, my black iphone screen became heavily coated with what was clearly shedded skin cells.
Our room was clean, affordable and the hotel is pet-friendly [for an additional $10]. The staff was friendly and efficient. A night's stay includes a basic continental breakfast. I'll remember to stop here the next time I pass through. This is an older property. It appears well-maintained, but if you're looking for a luxury hotel, this is not the place for you.
Nothing There were bed bugs in the room , I got falsely accused of smoking , they refused to give me my money back and I called corporate .
I have stayed at this location many of times. However my most recent experience was not the best. It was dirty and I didn't feel as if it was cleaned good from the last guest that stayed in the room prior to my arrival.
Renovated rooms, fast wifi, great location, and affordable!
Clean hotel, friendly staff Nothing
The bed was not comfortable.
Room was clean and cozy. Staff was very informative and helpful at check in. Check out time of noon was great for sleeping in after a late night concert. Wifi worked fine and flat screen tv was a nice unexpected upgrade. Noise outside can be heard easily inside. Motel is very dated, beds and pillows not the most comfortable.
The towels were surprisingly soft and the facilities looked very nice for the price we paid. (We didn't have time to use them - Just a quick night over on the way to Hilton Head.) The floor in the bathroom had a strange feel, like they used too much cleaning solution. The room had a musty smell at first, but cleared up once we ran the a/c for a while.
Nothing. Non smoking rooms smell like smoking rooms. Noise and the people. The area as well...
The staff was nice. The place is overall run down. I was put in a smoking room, so that was unpleasant (my clothes smelled like an ashtray when I left). There were holes in the pillows and the cases didn't adequately cover them. Sheets were wrinkled with some stains which made me question their cleanliness (although I think they had been washed; they were just old). The internet was spotty, but worked. There was nothing I could eat at the Breakfast (all high carbs and the only thing that resembled eggs was pre-packaged that required microwaving...no thanks). Coffee did its job, I suppose. It is way over-priced for the quality. I went to a neighboring hotel my next night.
I reserved non smoking howver when I got there, ai couldnt tell if it was a non smoking room or not, it smelled like amoke. Upon arrival, I got a call from a woman looking to provide her service. My wife was with me. Not cool at all.
It was decent for the price I paid for it. My boyfriend and I were able to just hang out there. If you had the privacy sign up they were really good at giving you that privacy. The maid would come back and check on you when the sign was down. The night security men were super nice and friendly. The pool was very small! My boyfriend had to go to work during the day and didn't feel comfortable leaving me alone there. The manager was great but the front desk ladies were rude and short. They acted like you were an inconvenience to them. Also our card wouldnt work every night when we got in and had to go to the country to get it fixed. There was a constant weed smell in the hallway. And I told the staff the room it was coming from and they didn't do anything about it..
Absolutely terrible. All 3 rooms had wet floors from air conditioners leaking. No blankets on beds. Cops in hotel all night from screaming lady down the hall all doped up. Didn't feel safe at all for my family.
Nothing Went I got to the hotel I was toll that they had no room
Every member of the staff we encountered were exceptionally pleasant, frontdesk, custodial, food and brevage, everyone. Room clean and beds comfortable. There is nothing I can enter here. Kudos to the hiring manager and trainers of this staff and to the workers, fantastic!
the bed was a little too firm
I traveled alone. The staff was awesome! Jamila was at the front desk with another young lady. They were kind, informative, welcoming & pleasant . I even enjoyed conversation with the man who work at the continental breakfast. Performance evaluation= highly effective. 6/12-6/14, 2015 The gym is too small.
Price for the added room, because we had 4 children with us...BUT at arrival find out its adults only?? I think this confusion is the fault of booking.com After listing that I was bringing children, and listing their ages, we arrive to find out the place is adults only (21+). The microwave would start shooting sparks when turned on. When I mentioned this to staff, their reactions was "Yeah, after a year, they start doing that." but offered no support to correct problem. Couch was showing a lot of wear and tear.
Staff was professional and helpful. Worked with large groups and still kept the individuals/small groups moving. Toilet was too low. Felt like I was back in Grade School. Did not expect Handicapped height. But as a short person, when I say toilet too low -- that is an issue.