Samui Pier Beach Front Resort

I often go here to wait for connecting ferries to my home island Koh Phangan and have always enjoyed the atmosphere. This time I stayed and the room was nice.

There was a strong, sickening raw sewerage smell in my bathroom which was disgusting. I had already unpacked my bag and didn’t realize how bad it was until after I had showered. After a long haul flight arriving from the EU at night, this was the last thing I wanted to deal with. I found the solution and reaction to my complaint by management unsatisfactory and this should have been dealt with in a more professional manner. Telling me I should be used to the sewerage problems encountered because I live here and that I should have got up and moved room is not good enough. The rooms should be checked before people arrive and it seems obvious to me they already knew about this issue. I was feverish this morning and was unable to eat breakfast which I’d already paid for which I was told was not refundable because I booked online. Be aware of this. The attitude of the management (non-Thai guy) was condescending and abrasive, I will not stay at this resort again purely because of his attitude towards me and their lack of appropriate solution to the problem.