The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Several guests reported discrepancies between the online rates and the actual rates charged at the hotel. It's advisable to confirm the room rates directly with the hotel before booking to avoid any surprises upon arrival.
Some guests mentioned that the hotel did not honor the inclusion of breakfast in their booking. It's recommended to confirm the details of any included amenities, such as breakfast, directly with the hotel at the time of booking.
A few guests expressed dissatisfaction with the cleanliness of their rooms. It's advisable to inspect the room upon arrival and promptly report any cleanliness issues to the hotel staff for resolution.
Several guests reported issues with online bookings not being honored by the hotel. It's recommended to double-check the booking directly with the hotel to ensure a smooth check-in process.
Some guests mentioned confusion regarding payment procedures, including being directed to pay through a third-party account. It's advisable to clarify the payment process and request a detailed receipt for any payments made at the hotel.
Guests highlighted the absence of certain amenities such as TV remotes, soap bars, and hot water. It's advisable to confirm the availability of essential amenities with the hotel to ensure a comfortable stay.
Some guests reported receiving a different room type than booked. It's recommended to verify the room type upon check-in and address any discrepancies with the hotel staff immediately.
Guests experienced issues with room availability upon late check-in. It's advisable to inform the hotel of late arrival times and confirm the availability of the booked room to avoid any inconvenience.
Several guests expressed dissatisfaction with the overall cleanliness of the hotel. It's advisable to communicate any cleanliness concerns to the hotel management for prompt resolution.
The hotel is conveniently located near various attractions such as St. Francis Church, Santa Cruz Cathedral Basilica, and the Chinese Fishing Nets. It's recommended to inquire with the hotel staff about nearby attractions and plan visits accordingly.