Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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9.7 "Incredible bar."10.0 "
Delicious alcoholic drinks , according to 100%." -
8.9 "Pool is good."8.0 "
Clean pool , said 80%." -
8.7 "Very nice wellness & sports facilities."8.9 "
top-notch fitness area , thought 89%." -
8.1 "Location is great."7.6 "
City centre within easy reach , said 76%." 10.0 "Good access to the airport , said 100%." 10.0 "100%appreciated the closeness to the beach ." 10.0 "100%liked the proximity to sightseeing ." -
7.3 "Good vibe."8.6 "86%
enjoyed the friendly atmosphere ." 9.6 "96% thought thehotel was luxurious ." 8.7 "87%enjoyed the lobby entrance ." 7.3 "73% said it was astylish hotel ." -
7.0 "Nice rooms."5.3 "Only 53% said
rooms were clean enough ." 5.1 "For only 51%, thebathroom was ok ." 6.3 "Only 63% found thebalcony ok ." 5.0 "Only 50% thought theshower was ok ." -
6.9 "Breakfast is mediocre."
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6.9 "Average comfort."6.1 "For only 61%, the
noise level was all right ." -
6.3 "Average value."
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2.1 "Disappointing internet connection."1.9 "81% said the
wifi quality was bad ."
Overall Rating
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8.9 "Pool is good."
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7.9 "Good location."7.2 "
City centre within easy reach , said 72%." 10.0 "Good access to the airport , said 100%." -
7.6 "Good amenities."7.2 "72% thought the
building was wonderful ." 7.9 "79% found thegrounds to be nice ." 8.4 "84%enjoyed the lobby entrance ." -
7.2 "Nice rooms."9.6 "96% thought the
view was good ." 7.4 "74% said thebeds were comfortable ." 7.8 "78% thoughtrooms were spacious ." -
6.8 "Breakfast is mediocre."
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6.7 "Service is ok."5.7 "Only 57% thought the
service was professional ." 5.3 "Housekeeping was ok , according to 53%." -
4.9 "Ugly beach."
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1.9 "Disappointing internet connection."1.7 "83% said the
wifi quality was bad ."
Overall Rating
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9.6 "Incredible bar."
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9.0 "Excellent pool."
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8.3 "Location is great."7.9 "
City centre within easy reach , said 79%." 10.0 "Good access to the airport , said 100%." -
7.3 "Good amenities."7.1 "71% thought the
building was wonderful ." 7.6 "76% found thegrounds to be nice ." 8.9 "89%enjoyed the lobby entrance ." 7.4 "74%loved the facilities for kids ." -
7.2 "Good breakfast."
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6.8 "Rooms are ok."5.1 "For only 51%, the
bathroom was ok ." -
6.7 "Average comfort."
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6.6 "Service is ok."5.7 "Only 57% thought the
service was professional ." 5.2 "52% thought theshuttle service was ok ." -
5.0 "Beach is so-so."
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4.8 "Not very clean."4.7 "53% said
rooms were dirty ."
Overall Rating
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8.6 "Pool is good."
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8.4 "Location is great."
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7.7 "Good vibe."
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7.5 "Good amenities."7.3 "73% thought the
building was wonderful ." -
7.3 "Good service."
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6.9 "Average comfort."
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6.9 "Rooms are ok."
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6.7 "Breakfast is mediocre."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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10.0review from
I can use pacific facilites. It has many outdoor pool. It has too small private beach
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6.7review from
We had a great time. Club rooms and club amneties rock. The evening cocktail is something of very good quality.Location and overall property is awesome.. Old style tv even in the Club Rooms - Most of the Hotels have larger lcd screens now...Services at breakfast time in the lounge are extremely slow and the choice very limited...
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6.7review from
Free hourly shuttle bus to and fro to KK town. Really convenient!! . Free WiFi service in the hotel lobby and the pool area. Good massage service but was slightly pricey. Spa staffs are very courteous. Nothing!!!
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7.3review from
The service and the room facilities The quality and taste of in-room dining food
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4.7review from
The sea view and the convenient services hotel provided. I love staying in this hotel and this is not my 1st time staying. I am a bit disappointed because the room seems to be old and the window binding not in good condition. Toilet's room condition not very good.
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6.7review from
Good location, friendly and helpful staff, great breakfast selection and good facilities. At first we were given a poorly located room but this was changed without to many problems, the hotel food and drink is very expensive.
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7.0review from
Staff were excellent and very friendly. Free upgrade to superior room with sea view. Rooms are a little dated e.g. small old TV, stains on carpets.
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5.4review from
Close to city and islands. Good and tasty food. Knowledge of hotel staff poor.
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6.4review from
Excellent facilities, good location and value for money
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3.2review from
The location was good. Although Shangri La Tanjung Aru would have been just as good on hind sight. Regretted choosing Sutera Harbour. Initially given a supposed sea view room which actually had view of child pool and trees. We had to complain and they changed us. We had to trawl with all our luggage and child. On the last day of our stay we had no hot water and the electrcity blew out (didn't bother to fix this) because of a faulty iron which they provided. There was no iron or ironing board in our room when we arrived.
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5.6review from
convenience, next to the harbour, easy access to boats and islands pools were too basic, not deep. more for kids
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6.7review from
We had a great time. Club rooms and club amneties rock. The evening cocktail is something of very good quality.Location and overall property is awesome.. Old style tv even in the Club Rooms - Most of the Hotels have larger lcd screens now...Services at breakfast time in the lounge are extremely slow and the choice very limited...
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6.7review from
Free hourly shuttle bus to and fro to KK town. Really convenient!! . Free WiFi service in the hotel lobby and the pool area. Good massage service but was slightly pricey. Spa staffs are very courteous. Nothing!!!
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7.3review from
The service and the room facilities The quality and taste of in-room dining food
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6.7review from
Good location, friendly and helpful staff, great breakfast selection and good facilities. At first we were given a poorly located room but this was changed without to many problems, the hotel food and drink is very expensive.
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7.0review from
Staff were excellent and very friendly. Free upgrade to superior room with sea view. Rooms are a little dated e.g. small old TV, stains on carpets.
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4.7review from
The sea view and the convenient services hotel provided. I love staying in this hotel and this is not my 1st time staying. I am a bit disappointed because the room seems to be old and the window binding not in good condition. Toilet's room condition not very good.
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5.4review from
Close to city and islands. Good and tasty food. Knowledge of hotel staff poor.
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6.4review from
Excellent facilities, good location and value for money
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3.2review from
The location was good. Although Shangri La Tanjung Aru would have been just as good on hind sight. Regretted choosing Sutera Harbour. Initially given a supposed sea view room which actually had view of child pool and trees. We had to complain and they changed us. We had to trawl with all our luggage and child. On the last day of our stay we had no hot water and the electrcity blew out (didn't bother to fix this) because of a faulty iron which they provided. There was no iron or ironing board in our room when we arrived.
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5.6review from
convenience, next to the harbour, easy access to boats and islands pools were too basic, not deep. more for kids
