Overview

Shangri-La Hotel
Top Business Hotel

11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
+60 320 322 388

$119+

Overall guest ratings

9.0/10 Excellent
Based on 4,550 reviews

Review highlights

  • 9.2
  • 9.1
  • 9.1
  • 6.9

Good to know

  • Pleasant entrance area
  • Friendly atmosphere
  • Wonderful sightseeing
  • Friendly service

Nearby

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    About

    Location.

    One of Malaysia's most elegant hotels, the award-winning Shangri-La Hotel Kuala Lumpur is situated in the heart of the bustling capital, within easy reach of Kuala Lumpur City Centre (KLCC), Kuala Lumpur Convention Centre and the Bukit Bintang shopping area. Set among lush gardens, this luxury class hotel is only a 5-minute walk to the iconic Petronas Twin Towers and Kuala Lumpur Tower.

    Hotel Features.

    From the moment you enter the Shangri-La Hotel - Kuala Lumpur you will be pampered with unrivaled service and hospitality. A great deal of care and meticulous attention has gone into each of Shangri-La's 714 tastefully furnished rooms to ensure comfort. The Shangri-La's extensive recreation facilities and fitness center are ideal for a work out, tone up or wind down after a hectic day of sightseeing or business. The onsite restaurants offer some of the finest dining in Kuala Lumpur. Presenting a superb range of international and local cuisine, the restaurants are sure to suit the most discerning diner. The Shangri-La Hotel Kuala Lumpur offers on site dining and is convenient to shopping and entertainment venues.

    The hotel offers a shopping center shuttle and train station pick-up for a surcharge (advance notice required). There is also complimentary self-parking. Other amenities include babysitting and childcare (surcharge), guest laundry facilities, luggage storage, and an on-site grocery/convenience store.

    Guestrooms.

    All rooms come with an impressive list of amenities to help guests enjoy their stay. The hotel showcases some of the most spacious luxury accommodations in Kuala Lumpur, complemented by ultra-modern conference facilities.

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    Amenities

    • Fitness center
    • Free Wi-Fi
    • Business center
    • Car rental
    • Currency exchange on-site
    • Gift shop
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Hot tub
    • Outdoor pool
    • Restaurant
    • Bar/Lounge
    • Beauty salon
    • Express check out
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Free parking
    • Designated smoking area
    • Non-smoking rooms available
    • Terrace/Patio
    • Facilities for Disabled Guests
    • Concierge service
    • Laundry facilities
    • Spa
    • Child pool
    • Cable or satellite TV
    • Coffee shop
    • Sauna
    • Babysitting/child services (surcharge)
    • Free Internet
    • Pets not allowed
    • Steam room
    • Storage available
    • Wedding services
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    Reviews

    Guest reviews of Shangri-La Hotel

    Overall Rating

    9.0 Excellent
    Based on 4,550 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.2 "82% said the reception staff was great."
      9.1 "Housekeeping was great, according to 91%."
      7.7 "77% were happy with the shuttle service."
      9.2 "92% were happy with the room service."
      10.0 "100% said the concierge service was amazing."
      9.6 "Management was excellent, said 96%."
      10.0 "100% said the recreation staff was great."
    • 9.1 "Excellent wellness & sports facilities."
      9.8 "top-notch fitness area, thought 98%."
      8.9 "89% loved the sauna."
    • 9.1 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      8.6 "86% liked the proximity to shopping."
      7.8 "Easily accessible by car, said 78%."
      9.1 "Near to public transport, according to 91%."
      7.9 "79% thought it was easy to get to the train station."
      9.3 "93% enjoyed the restaurants & bars nearby."
      8.6 "City centre within easy reach, said 86%."
    • 8.3 "Breakfast is good."
    • 7.9 "Good amenities."
      7.9 "79% thought the building was wonderful."
      8.4 "84% enjoyed the lobby entrance."
      8.6 "86% found the grounds to be nice."
      8.7 "87% thought the architecture was beautiful."
      10.0 "Business facilities were excellent, according to 100%."
    • 6.9 "Average value."
    • 6.7 "Vibe was decent."
    • 4.6 "Pool is below average."
      2.0 "Dirty pool, said 80%."
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    Overall Rating

    9.0 Excellent
    Based on 2,229 reviews
    • 9.2 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.3 "83% said the reception staff was great."
      9.2 "92% thought the service was very professional."
      10.0 "100% said the concierge service was amazing."
      9.1 "91% were happy with the room service."
      9.2 "Housekeeping was great, according to 92%."
    • 9.1 "Excellent wellness & sports facilities."
      9.8 "top-notch fitness area, thought 98%."
    • 9.1 "Terrific location."
      9.3 "93% liked the proximity to sightseeing."
      8.8 "88% liked the proximity to shopping."
    • 8.0 "Amenities are good."
      7.9 "79% thought the building was wonderful."
      8.2 "82% enjoyed the lobby entrance."
      8.5 "85% thought the architecture was beautiful."
      8.8 "88% found the grounds to be nice."
    • 7.9 "Good breakfast."
    • 6.9 "Internet is average."
      6.8 "68% thought the wifi quality was ok."
    • 5.8 "Average value."
    • 4.8 "Pool is below average."
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    Overall Rating

    9.1 Excellent
    Based on 1,228 reviews
    • 9.2 "Excellent wellness & sports facilities."
    • 9.1 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      8.3 "83% liked the proximity to shopping."
      7.9 "Easily accessible by car, said 79%."
    • 9.0 "World class service."
      9.6 "96% found the staff to be very friendly."
      9.2 "92% thought the service was very professional."
      8.2 "82% said the reception staff was great."
      9.2 "Housekeeping was great, according to 92%."
      9.3 "93% were happy with the room service."
    • 7.6 "Good breakfast."
    • 7.3 "Good amenities."
      7.5 "75% thought the building was wonderful."
      8.7 "87% enjoyed the lobby entrance."
      8.9 "89% thought the architecture was beautiful."
      8.1 "81% found the grounds to be nice."
    • 7.0 "Tasty food."
    • 7.0 "Internet works."
      6.9 "69% thought the wifi quality was ok."
    • 6.5 "Vibe was decent."
    • 4.2 "Pool is below average."
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    Overall Rating

    9.3 Excellent
    Based on 364 reviews
    • 9.2 "Excellent wellness & sports facilities."
    • 9.1 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.9 "89% thought the service was very professional."
      8.2 "82% said the reception staff was great."
    • 9.1 "Terrific location."
      9.4 "94% liked the proximity to sightseeing."
      8.1 "Easily accessible by car, said 81%."
      8.8 "88% liked the proximity to shopping."
    • 8.7 "Breakfast is good."
    • 8.1 "Amenities are good."
      8.1 "81% thought the building was wonderful."
      8.6 "86% enjoyed the lobby entrance."
    • 6.9 "Vibe was decent."
    • 4.8 "Pool is below average."
    View all review categories

    Overall Rating

    9.0 Excellent
    Based on 728 reviews
    • 9.3 "World class service."
      9.8 "98% found the staff to be very friendly."
      8.4 "84% said the reception staff was great."
      9.1 "91% thought the service was very professional."
      9.1 "91% were happy with the room service."
    • 9.1 "Terrific location."
      8.6 "86% liked the proximity to shopping."
      7.3 "Easily accessible by car, said 73%."
    • 9.0 "Excellent wellness & sports facilities."
      9.8 "top-notch fitness area, thought 98%."
    • 8.2 "Breakfast is good."
    • 7.8 "Tasty food."
      8.3 "83% loved the menu selection."
    • 6.6 "Rooms are ok."
      6.5 "Only 65% said rooms were clean enough."
      5.2 "For only 52%, the bathroom was ok."
    • 5.8 "Vibe was decent."
    • 4.3 "Pool is below average."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Business Hotel
    Guests recommend this hotel for business travelers.
    Good to know
    "Pleasant entrance area"
    "Friendly atmosphere"
    "Wonderful sightseeing"
    "Friendly service"
    data provided by TrustYou

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