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(Round-trip)
Airports
Origin
New York
$421
only
$421
Los Angeles
$393
only
$393
Destination
Kuala Lumpur
$393
only
$393
Wed, Mar 7
LAX
KUL
33h 05m
Tue, Mar 20
KUL
LAX
40h 50m
Trip: 13 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Jan 16
LAX
KUL
20h 55m
Wed, Jan 31
KUL
LAX
18h 20m
Trip: 16 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
EWR
PBI
Okay 4.6

Arrived on time

Distance between gates

DEN
LGA
Excellent 8.3

The crew did a good job with the sick woman.

FAT
DEN
Excellent 8.0

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

IAD
LAX
Okay 4.0

Had xtra legroom and Wi-Fi

I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.

SJC
EWR
Mediocre 3.6

Arrived on time

Narrow seat

Tue, Jan 23
LAX
KUL
21h 40m
Mon, Jan 29
KUL
LAX
30h 50m
Trip: 7 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
LAX
PVG
Excellent 9.0

Lacked flavor... quantity was great

PVG
PEK
Okay 5.0

None

Food, dirty bathroom, smells badly and more

NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

PEK
SHA
Okay 4.0

They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?

PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

Mon, Jan 8
LAX
KUL
30h 10m
Thu, Jan 18
KUL
LAX
27h 00m
Trip: 11 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

JFK
PEK
Good 7.3

Crew efficient

No entertainment, console broken. Ran out of menu item of choice, but alternative was easily digestible.

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

PEK
HKT
Okay 4.3

Crew and flight were professional and courteous.

Passengers from Beijing were rude, and consistently snorting and spitting throughout the entire flight. Not just one person but everyone around us. Very disgusting and nauseating listening to that for 6+hours. I had earbuds in the entire flight and could still hear the spitting...

PEK
BKK
Okay 5.6

they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is.

Tue, May 8
JFK
KUL
37h 10m
Tue, May 29
KUL
JFK
32h 20m
Trip: 22 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

CAN
LAX
Okay 4.0

Cheap

Food too little

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

CAN
SFO
Excellent 8.0

First, crew and service were wonderful. Business class food was very good. BUT on the SF/Guangzhou route, both ways, business class seat 14K did not work! These are 14 and 12 hour overnight flights and seat wouldn't even recline, forget laying flat! On the outbound flight I didn't realize until we took off. The crew tried to fix it and couldn't but gave me one of the crew seats in the back of business class. Not great to be separated from my husband for most of the flight, but I could sleep and was otherwise comfortable. Returning Guangzhou to SF, had the same seat. Checked it as soon as I boarded and it didn't work, again! This time they got ground crew to fix it before take off. It worked most of the flight, but once I put it up after laying flat for 8 hours, it stopped working. Would not move from a straight upright position. Ridiculous! SO check to make sure your seats work before you take off!!

Fri, Mar 9
LAX
KUL
35h 20m
Mon, Mar 19
KUL
LAX
32h 55m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Wed, Jan 17
LAX
KUL
20h 55m
Mon, Jan 29
KUL
LAX
18h 20m
Trip: 13 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
LAX
ORD
Good 7.3

The crew was excellent

The seating space is to small

EWR
PBI
Okay 4.6

Arrived on time

Distance between gates

IAD
LAX
Okay 4.0

Had xtra legroom and Wi-Fi

I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.

SFO
SAN
Excellent 8.0

Boarding was very easy , no long line , trip was on time .

DCA
IAH
Good 7.3

Crew was great and helpful!

Not enough options for people with celiac.

Tue, Mar 6
LAX
KUL
33h 05m
Wed, Apr 4
KUL
LAX
30h 50m
Trip: 29 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

PVG
SFO
Good 7.6

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value. The entertainment system was super.

Our Vegan meals were rather tasteless and uninteresting.

PVG
PEK
Okay 5.0

None

Food, dirty bathroom, smells badly and more

PEK
SHA
Okay 4.0

They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?

PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

Thu, Jan 11
LAX
KUL
41h 00m
Mon, Jan 22
KUL
LAX
27h 00m
Trip: 12 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

EWR
PEK
Okay 5.6

flight was late, barely made my connection (which was also late).

BKK
PEK
Excellent 9.6

Everything, meals were good.

PEK
BKK
Okay 5.6

they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is.

Sat, Mar 10
LAX
KUL
21h 40m
Tue, Mar 20
KUL
LAX
30h 50m
Trip: 10 days
Overall 0.0 Poor
Based on 0 reviews
Sun, Jan 21
JFK
KUL
41h 30m
Wed, Jan 31
KUL
JFK
32h 20m
Trip: 11 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

JFK
CAN
Mediocre 2.0

I have to cancel the flight due to a death in my family. i thought the airline will waive the canceling charge, i guess not. my daughter and I have to pay $400 total for it. Sad.

GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

BKK
CAN
Excellent 9.0

Was transferred to Thai Air as the plane was over sold.

Thu, Jan 18
LAX
KUL
20h 55m
Wed, Jan 31
KUL
LAX
18h 20m
Trip: 14 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
HNL
LAX
Okay 5.6

Flight was delayed over 8 hours due to "mechanical issues." Went from a nice 757 to a 737 which was a little more cramped.

DEN
IAD
Okay 4.3

Staff was friendly

United has a system glitch and we were delayed. I got in around 1 am instead of 11 pm. I decide to order a glass of wine and since they don’t give receipts. I found out i was charged for 2 glasses instead of one. To top it off the co-worker i was traveling with didn’t get charged due to the inconvenience and delay. i travel a lot with United (higher status than him) and would have liked that offer (and not get charged one i didn’t order) being a mileage plus and credit card holder. I did go on line and ask for a credit and they did make it right and give me a credit.

FAT
DEN
Excellent 8.0

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

SFO
SAN
Excellent 8.0

Boarding was very easy , no long line , trip was on time .

DEN
LGA
Excellent 8.3

The crew did a good job with the sick woman.

Thu, Mar 8
LAX
KUL
35h 20m
Wed, Apr 4
KUL
LAX
30h 50m
Trip: 27 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
JFK
PVG
Okay 5.3

None

Food, seat, bathroom and smells badly, stinks,

HKG
PVG
Good 6.3

The flight was delayed for almost an hour but I think the flight attendants did a good job on letting the flyers know what was going on.

TAO
ICN
Good 7.3

Crew seemed friendly.

Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.

PEK
SHA
Okay 4.0

They would not accomidate a flight change after I was delayed in an accident getting to the airport. One desk said there was a seat on the earlier flight and sent me out of the gate area to the front of the airport. When I got there a few minutes later they said no there is no seat. I was upset because I had to wait 6 hours now and go back through security again. I asked to speak to a supervisor. They pertended not to understand. I was persistant and then they siad oh here is a seat on the 1:00 flight. Then he goes do you want window or aisle. If there was no seats whey do I have a choice?

PVG
LAX
Excellent 10.0

Attendants tried to make a 10+ hour flight as comfortable as possible

N/A

Mon, Jan 15
LAX
KUL
30h 10m
Mon, Jan 29
KUL
LAX
27h 00m
Trip: 15 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
MNL
Mediocre 2.0

Air china needs to improved plane and food

PEK
YUL
Okay 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

JFK
PEK
Excellent 9.0

Great flight and entertainment throughout.

Everything w this flight was satisfactory. No negatives to mention.

LAX
PEK
Mediocre 2.6

Better customer service

Air China staff need to better understand and learn how to talk to people.

DEL
PEK
Excellent 8.0

The price!

The food was ok ok

Tue, Jan 30
LAX
KUL
20h 55m
Tue, Feb 6
KUL
LAX
18h 20m
Trip: 8 days
Overall 0.0 Poor
Based on 0 reviews
Tue, Mar 13
JFK
KUL
41h 30m
Wed, Mar 21
KUL
JFK
23h 00m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
CAN
JFK
Okay 4.0

The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!

HAN
CAN
Excellent 8.0

On time departures and arrival

The food not enough to eat

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

JFK
CAN
Excellent 8.0

The food was better than expected. The service was good.

The plane temperature got steadily colder. Was a bit hard to handle.

BKK
CAN
Excellent 9.0

Was transferred to Thai Air as the plane was over sold.

Tue, Apr 24
LAX
KUL
21h 00m
Wed, May 2
KUL
LAX
18h 55m
Trip: 9 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 51141 reviews
Overall
7.2
Boarding
7.3
Comfort
6.9
Crew
7.7
Entertainment
6.5
Food
6.4
IAH
LAS
Good 7.3

Seat was really hard and hurt to sit on after the first hour. Even had trouble sleeping it was so bad.

FAT
DEN
Excellent 8.0

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

Heavy Hispanic woman got ill and I was really worried she might pass away because she kept laying forward asleep or passed out on the back of the seat in front of her. Finally they found a doctor who was bilingual and he took great care of her. So bravo for that UA!

EWR
PBI
Okay 4.6

Arrived on time

Distance between gates

IAD
LAX
Okay 4.0

Had xtra legroom and Wi-Fi

I paid the xtra $99 for the economy plus but my headphone jack didn’t work so I couldn’t watch a movie and my tray table was broken so I had to hold my drink and fumble with my food. The flight attendant tried to fix it but couldn’t. Made my 6 hour flight feel like 12 hours.

DEN
LGA
Excellent 8.3

The crew did a good job with the sick woman.

Tue, Jan 16
LAX
KUL
29h 40m
Thu, Feb 1
KUL
LAX
27h 00m
Trip: 17 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3174 reviews
Overall
6.4
Boarding
6.6
Comfort
6.4
Crew
6.8
Entertainment
5.9
Food
5.9
PEK
YUL
Okay 4.0

Boarding process was really quick. In half an hour they boarded a complete flight.

There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out.

DEL
PEK
Excellent 8.0

The price!

The food was ok ok

EWR
PEK
Okay 5.6

flight was late, barely made my connection (which was also late).

PEK
MEL
Mediocre 2.0

This was like flying in the 90's. The seats were super small and uncomfortable my TV didn't work and they wouldn't let me use my phone (even on fly mode) and the Beijing international airport didn't have WiFi.

PEK
BKK
Okay 5.6

they should really do something about tight connections. If your first airline is only barely late, it becomes a frantic haste from hell to get thru security again and to your next airline. Security needs to inspect every element of your carryon in spite of the fact you were already screened on your previous flight. They will dump out your entire bag to inspect all contents. Extremely easy to lose important things. They confiscate all spare batteries if they only appear to be high power range regardless of what the actual voltage is.

Wed, Apr 18
LAX
KUL
21h 40m
Wed, Apr 25
KUL
LAX
22h 55m
Trip: 8 days
6.3GoodShow reviews
Overall 6.3 Good
Based on 3881 reviews
Overall
6.3
Boarding
6.4
Comfort
6.4
Crew
6.7
Entertainment
6.1
Food
5.8
NGO
PVG
Good 6.3

Everything about our flight went very well, and most were better than expected. The crew were very helpful. Our seats had plenty of room in economy. This were done very efficiently and with concern for value.

Our Vegan meals were rather tasteless and uninteresting. The only entertainment was what we brought with us and overhead monitors.

PVG
KIX
Okay 5.0

I missed my flight to Osaka, cause must claimed baggage, re-checked and immigration & security clearanced in at Pudong.

TAO
ICN
Good 7.3

Crew seemed friendly.

Boarding was delayed 30 min. The attendant who spoke to me, spoke in clear English. The one giving the announcement, her pronunciation was not completely clear. For a routine speech like that, it should be well-rehearsed and clear.

LAX
PVG
Okay 5.3

I liked the seats are roomy

I didn’t like the limited choices for food. In addition I felt those that spoke Chinese were taken care of better. I sat towards the end of the plane and they ran out constantly of food. The food they did serve wasn’t very good.

PVG
SZX
Excellent 9.0

Wondering if I can as a n the right flight out of PVG - luckily yes...

Tue, May 8
JFK
KUL
21h 40m
Wed, May 30
KUL
JFK
23h 15m
Trip: 23 days
7.0GoodShow reviews
Overall 7.0 Good
Based on 3587 reviews
Overall
7.1
Boarding
7.2
Comfort
7.0
Crew
7.5
Entertainment
6.8
Food
6.7
BKK
CAN
Excellent 9.0

Was transferred to Thai Air as the plane was over sold.

LAX
CAN
Excellent 8.6

Love that everything is included. Food, drinks and entertainment. The crew were great and nothing was too much trouble.

Boarding of the A380 was ridiculous. We were lined up well ahead of boarding, then moved to another line, then moved again. Once we were lined up we had to stop and start, other people were pushed to the front again and again. This could have been solved by leaving one lane free for people sitting upstairs, or 'preferred' fliers. Instead everyone was pushed back and had to wait. I've never seen an aeroplane boarded so badly and we ended up being some of the last people on the plane. Badly organised and just plain awful.

CAN
SGN
Excellent 9.0

Crew were lovely. Plane was barely loaded so my husband was able to switch seats to sit next to me. Pleasant flight.

One movie for everyone and it was a stupid movie. Not sure why my husband wasn't automatically seated with me since the plane was barely half full.

CAN
JFK
Okay 4.0

The flight attendants are good, but the check in crew needs to be more friendly and helpful, with the growing economy boom in china, we will have an increase in tourist to China which cause the air line to be packed, so they need to be much more helpful when attending customers!

GMP
PEK
Good 7.3

left on time and arrived a little early, lunch was served (food was not bad, but not super amazing)

no personalized entertainment system

*
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