Need plugs on both sides of the bed! Pool area a bit dated but otherwise it was very nice.
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*Total includes estimated local taxes & fees payable on check out.
Amenities at Shangri-La Kuala Lumpur
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Valet parking
- Free parking
Reviews of Shangri-La Kuala Lumpur
9.0
Wonderful
4337 verified ratings
Wonderful
3032
Very good
637
Good
366
Okay
121
Fair
85
Mediocre
45
Poor
51
Summary of reviews
Guests say
Guests overwhelmingly praise the hotel's outstanding service, with many highlighting the friendliness and professionalism of the staff. The location is frequently described as excellent and convenient for exploring the city. The breakfast receives high marks for its variety and quality. While a few guests mention minor issues such as busy breakfast times, occasional room or bar disappointments, and rare negative experiences with staff or amenities, the overall sentiment is very positive, with many guests expressing a desire to return.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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9 out of 10
2392 reviews
9 out of 10
169 reviews
9.2 out of 10
2 reviews
9.6 out of 10
2 reviews
All reviews
Pros (+) Service
Cons (-) Pool was small
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What can I expect from the beds at Shangri-La Kuala Lumpur?
The beds at Shangri-La Kuala Lumpur are extra-long, ensuring a comfortable and restful sleep experience.
Is there ample parking available at Shangri-La Kuala Lumpur?
Yes, Shangri-La Kuala Lumpur offers free private parking on site, providing convenient and secure parking for guests.
How is the food quality at Shangri-La Kuala Lumpur?
Guests can expect fabulous food quality at Shangri-La Kuala Lumpur, with a variety of delicious options available, especially at the breakfast buffet.
What is the cleanliness like at Shangri-La Kuala Lumpur?
Shangri-La Kuala Lumpur maintains excellent cleanliness standards, ensuring a clean environment and facilities for a pleasant stay.
What is the customer service like at Shangri-La Kuala Lumpur?
The staff at Shangri-La Kuala Lumpur are incredibly helpful, friendly, and attentive, providing prompt and exceptional service to ensure a pleasant stay for guests.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Horizon room
Guests staying in a Horizon room have access to the club lounge for afternoon tea, evening canapés, wines, and cocktails, providing a luxurious experience.
Consider using the free shuttle bus
Take advantage of the hotel's free shuttle bus service to major malls and the Petronas Towers for added convenience.
Request a room with a view
Some guests recommend requesting a room with a view of the city or the pool for a more enjoyable stay.
Explore nearby attractions
The hotel's location offers proximity to popular attractions such as the Petronas Towers, Pavilion Kuala Lumpur, and Kuala Lumpur Tower, making it convenient for sightseeing.
Check out the breakfast spread
Many guests praised the hotel's breakfast spread, particularly at the Lemon Garden restaurant, for its variety and delicious offerings.
Utilize the concierge service
The concierge team has been commended for their exceptional service and can assist with various arrangements and recommendations.
Consider upgrading to a club room
Upgrading to a club room provides access to the Horizon Club, offering additional perks such as complimentary services and exclusive facilities.
Take advantage of the spa and wellness center
Guests can unwind and relax at the hotel's spa, sauna, and wellness facilities for a rejuvenating experience.
Be mindful of room selection
Some guests noted that certain rooms may be slightly dated and in need of updating, so it's advisable to inquire about room conditions before booking.
Enjoy the pool and fitness center
The hotel offers a well-maintained pool and fitness center, providing opportunities for relaxation and exercise during your stay.
Location
11 Jalan Sultan Ismail, Kuala Lumpur 50250
What's nearby
- Kuala Lumpur Tower359 yd
- Kuala Lumpur Convention Centre0.4 mi
- Petronas Towers0.4 mi
- Suria KLCC0.5 mi
- KLCC Park0.6 mi
- Pavilion Kuala Lumpur0.6 mi
- Bukit Bintang Monorail Station0.7 mi
- Imbi Monorail Station0.8 mi
- Jamek Mosque0.8 mi
- Petaling Street0.9 mi
- Bazaar Baru Chow Kit0.9 mi
- Merdeka Square1 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Shangri-La Kuala Lumpur
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
October | July | $162 | $162 |
Cheapest month to stay with an average 26% drop in price. | Most expensive month to stay with an average 106% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Shangri-La Kuala Lumpur
Which month has the cheapest rates at Shangri-La Kuala Lumpur?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest month to stay at Shangri-La Kuala Lumpur is March, with an average nightly rate of $137. The most expensive month is December at $167 per night.
What is the cheapest day to book Shangri-La Kuala Lumpur?
Based on hotel prices found by KAYAK users over the last 12 months.
The cheapest day to book Shangri-La Kuala Lumpur is Thursday, with an average nightly rate of $119. The most expensive day is Monday at $208 per night.
How far in advance should you book Shangri-La Kuala Lumpur?
Based on hotel prices found by KAYAK users over the last 12 months.
To get the best price at Shangri-La Kuala Lumpur, book around 3 weeks in advance. This could save you approximately 22% compared to booking last minute.
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FAQs when booking at Shangri-La Kuala Lumpur
Nearby hotels and places to stay
Closest
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See most recommended stays in Kuala LumpurGood to know
Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|
1.6 mi | Kuala Lumpur Subang | 10.6 mi |