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We booked this hotel because we couldn't get accommodations on City Line Avenue, Philadelphia. Well for 1/2 the price on Kayak, we got a beautiful facility equally convenient in terms of access to the major highways. The grounds are spectacular....it's right next door to a premier golf course....and the views are spectacular as well. The room was comparable to a Marriott or Hilton. I thought the bathroom was not as top of the line as it should be compared to the sleeping accommodations. The bathtub did not have ample slip guard and there was not bar/handle in the bathtub/shower. The toilet seat slid. Also, the toilet seat should have been the type where the seat, if raised, when put down glides down. In other words, the toilet seat apparatus was out of date. The floor of the bathroom was also out of date in keeping with my comments about the lack of slip guards. When I got out of the shower, even though I had a bath mat on the floor, I had to be careful not to slip.
Nice staff, quiet rooms, good parking area. Our room was clean and had recently been updated. I was concerned by all of the reviews talking about construction noise, but we did not hear or notice any construction underway during our stay on October 29 - 30, 2015. I live in the area and we were just staying there as a treat. In the future, I wouldn't hesitate to recommend the hotel to out-of-town visitors.
The staff in the restaurant was friendly, attentive and all-around great; room seemed freshly renovated. Room wasn't fully cleaned during our stay (coffee maker was left as I used it); not enough toilet paper; I canceled wakeup call but got one anyway; no non-slip in slippery bathtub; too few towels; dozens of little boys running around and yelling in public areas (lacrosse tournament, I think).
It is a hotel Poor internet
I HAD PAID IN ADVANCED RESERVATION AND AFTER TRAVELING ALL DAY I GET THEIR AND THEY GAVE MY ROOM AWAY AND SENT ME TO ANOTHER HOTEL.
The staff in restaraunt were great. Also Jeff front desk man was very customer friendly Everyday if not twice a day told them the toilet leaked also the water in toilet was very dingy as well as toilet seat needed changed
We came duriing renovations to the lobby so lots of crowded conditions down there. Also, rooms recently renovated are great-- all suites. BUT-- toilet was broken and never fixed. Front desk calls weren't answered. Chalking it up to the renovation...
The restaurant staff and the bar staff were Excellent We had a lot of people rotating through the dining room .
Fruit water, nice front staff Renovations.
The hotel was nice and the rooms were some what clean The service was awful. The told me the could drive me to a work event and then told me that they dont have a shuttle service on the weekend when I called weeks ahead of time to make sure of this so I didn't have to drive drunk. There was only I e person working the front desk which was Prob why she had an awful additude. And they didn't give me my cookie lol that part I didn't care much about but still thought it was funny. Don't get there breakfast it is soooo awful, powdered egg mix!? Who does that lol the only place Iv even stayed where they could actually mess up breakfast lol crack an egg you last SOB's
Nice hotel, well kept, clean, nice staff, plenty of parking, several restaurants within walking distance.
It's location to the airport. The dated and aging furniture and bathrooms. It would have been nice to know cost of extended parking before making my reservations. And having the airport shuttle run for 24 hours and not limiting it to only limited times.
Hi my name is Matthew and i'd like to share a HORRIFIC experience i had at one of your hotels. So i specifically stayed in the Wyndham Hotel garden Philadelphia airport. Specifically myself and 4 others booked 2 rooms for the Rock Alliegence festival occuring in Chester PA. I arrived at the Hotel at about 10 30 to 11 am and attempted to check in. Was told that i cannot check in till 3pm due to rooms not being clean. I was understanding of course but mentioned that i would be at a concert and would not return till later that night. I was told my room would be waiting for me. So i hung around the hotel till the uber arrived to take me to the concert. I started talking with others and they had mentioned that there reservations were cancelled due to an overbooking. Upon hearing that i double checked my reservation to which the woman behind the counter stated that everything was confirmed and not to worry. Okay so fast foward to 11 30pm when i return to the hotel and attempt to check in and told that my reservation was cancelled. I received no phone call no email nothing! Was made to feel as though it was my fault when i had no idea. I asked to speak to a manager and was told "wait a minute" waited about 15 mins and was told to go to the other computer. I was handed a piece of paper to call expidea and work it out with them as they cancelled it. I attempted to state that i was told earlier in the morning that my reservation was confirmed. Was brushed off and was told "There are no rooms and there is nothing i can do, here is the number to call." The customer service was appaling and i will never go back.
Felt clean. Price was reasonable. Convenient. Food at restaurant in house was terrible. Limited counter space in bathroom. Strong electrical smell in elevator.
Good overall! Long Walk Hallways
Staff so rude. Since arrived to the airport I called for shuttle, waited for 30 minutes, the driver (Kyle) was so rude, no manners, no polite, no even good morning, was the more rude person I never meet. When I tried to check in I knew I was early, bu the FD agent Renee was also the most rude person, she never let me talk and directly told me that i have to pay 50 dollar to check in early, I asked her for the name of the manger and she gave the name on a piece of news paper and she told me that she can write the manager last name because was to long. Her attitude was complete out of the standard. Being HR Director for more than 8 years of Hilton;s hotel brands these employees need a training and understand what is customer service skills. They don't have at all. I called later to ask for a menu to buy a food, I can't believe she never mentioned to me that was a restaurant at the hotel, don't even mentioned (sell) her own restaurant, I bought the more horrible food because Renee didn't have the skill to treat and/or inform a guest properly. I expected reasonable treatment nothing else, but was the most horrible experience I had. Was no representation from the Brands either for the management company what is one of the most respectful company. So sad But I would never go back to that property, and either recommend, I have a group of people going soon for a wedding to Philly but will be so embarrass to recommend that hotel.
The front desk service was very rude over the phone. She did not have good customer service at all, didn't have my reservation ready after all the confusion I had to pay to check in early which I think should have been free since I had to go through so much.
location to airport Feather pillows are terrible
I had trouble checking in because i reserved online 1 hour before bu,t the staff was very helpful and the rooms were very clean and smelled clean and the hotel was not noisy wich was good.we had a very good night of rest. breakfast not included, for the price we paid breakfast had to be a most and that alone is the reason i will never come back, there are similar options available with breakfast included it is unacceptable th e hotel is not cheap and it should act cheap.
We get early check-in without any problem, Font desk staff well come with smile, We had AC problem in start and i call front desk and technition come in a few minutes and fixed it. My overall experience is great and i recommend this hotel. Location is close to airport and 15/20 minutes away from phildelphia downtown.
Room was comfortable and well laid out. It took a very long time to check in. The line was long and they were experiencing computer problems. Staff seemed stressed. The view from our room was of trash. Looks like they maybe remodeling.
Checked in on-line. It was easy and convenient. The staff was helpful and efficient. We only stayed for one night, but would stay again in the future when we fly to Florida. The price was excellent; everything clean and ready. Can't think of anything. Our stay was very brief.
The lobby staff was very professional and attentive.
Nice gym/pool/hot tub to relax. My friends and I stayed in 3 rooms. I was charged for parking and internet when the other rooms were not. Very unfair and tricky staff at the front desk.
Cleanliness, comfortable beds, library
No major problems with anything. Room, facilities, food were all fine for my purpose (business) for a 1-day stay. I was surprised that there were no snacks and a very limited selection of drinks in the Concierge Lounge during the day.
They claim the booking should not have happened. I had to drive 20 miles to find a hotel at midnight. I expect a credit James ashton
Decent hotel. Clean decent rooms. Staff was pleasant. Youth hockey convention....kids running through halls yelling and screaming. Had to complain twice once when we got there and another time overnight.
Ac was loud, the door handle was not working properly
Had stayed here previously and don't remember the A/C problem and chose to go back again. I'd probably go return. Air conditioner noisy and cycled all night waking me up. It blew across the bed...when it was running, too cool, so had to cover up. After it stopped, it was too hot, had to kick off covers. Finally at 2am I got up and turned it off! It was not a good night's sleep! Minor problem, only one of the two elevators was running making wait time very long. Heard many complaints from fellow riders about how long they had to wait and how crowded it was once the elevator stopped.
pool and hot tub food too expensive
Breakfast that was included was very good. Staff very friendly.
Manager was pleasant. No help with luggage at checkin, have a bad back and was in a visible back brace. Room was prepaid. Was asked for credit card at checkin and my personal checking account was charged for 2 days. Was out during the day, could only speak with evening staff. The 1st person said she would call me back about it and never did. Next night, I was told that only the manager could fix it and was not able to do this until check out. The charge was for $265. Lucky that it did not cause me to go into overdraft. It was not removed until the day after I returned home. No refrigerator or microwave in the room. Food in their restaurant was very overpriced. Staff at check in were snobby and indifferent. Room was over priced, wet carpet and night table beside the bed. Sheets were changed only once in 5 days. Bathroom had a mildew smell. Air conditioning unit was very loud. Room was at the end of a very long hall. Not great for someone with a bad back.
location, property, rooms, breakfast buffet (monday - saturday) staff ignored us. card key broken, told to wait for manager. never show. eventually got keys, told manager would call, never did, empty liquor bottle under bed in room, old coffee cups left in room.
The hotel was well maintained, clean and comfortable. The staff was friendly and the complimentary breakfast was very good. Only negative was the noise from the local interstate not far outside our hotel room window.
Clean and comfortable. The staff give misinformation which reflect the lack of training received from managers. When issues arise due to the incorrect information provided by staff, the customer is liable for paying in full. They should be honest and take responsibility for their errors, but they dont. The hotel is not accessible as stated.
Bargain for the cost, especially considering we stayed on a holiday weekend. Location is only 15-20 minutes from the Philadelphia Zoo, which we appreciated. Breakfast was tasty and main food items changed daily in our 3-day stay.
I just enjoyed my time spent here with family. The pool was fun. We went about 4 times that weekend we were there. Not many people in there. Breakfast was delicious and hot. We had a problem with the bathtub and called many times. The building guy came once but no one word from anyone else all weekend.
The price and cleaniness of the room! The staff was awesome! The breakfast could have been better. The only good thing was the Belgian waffles!!!
Incredible value for the money. Would be a great place to use by a family for a Philly vacation (if you have a car) or a long-term business traveler. Bed was very comfortable, loved the kitchenette, bathroom was nice and big. The breakfast was way above standard, and staff were friendly. I would definitely stay there again. Nothing.
This hotel has full suites, so each room has a kitchen, living room, bedroom, and full bathroom. They are very spacious and would be perfect for a family. Everything was very clean and fairly new. They have a free full breakfast every morning. The quality of the hotel is still that of a 3.5 star hotel - it isn't a luxury hotel. - but the rate was absolutely incredible for what is offered and the service is excellent.
I did not like any of this hotel. I didn't like the double booked wedding, I didn't like the loud annoying drunk crazy atmosphere at 12:30, I didn't like the clueless and non helpful desk attendants. I did not like it here. The front desk was useless and had no idea how to handle themselves.
Best hotel I've ever stayed at. Best staff, best amentities. Amazing breakfast. absolutely nothing.
We have stayed here before and they have remodeled since. Very tasteful decor. The rooms are large and the beds are awesome. The staff is always friendly and accommodating. We love that they had coffee, snacks and wine available throughout the day. The cookies were delicious.
warm cookies in lobby The breakfast was not complimentary. The chef and omelets to order is a nice touch, but should be an option.
Decent hotel if the staff cared. When we were trying to sleep there was a party on the floor. Called security and they did nothing. Then we called the police and they did nothing as well.
The staff always makes you feel like you're returning home The bedding doesn't seem to be up to the quality of Marriott
The staff was very accommodating and friendly. We enjoyed our stay and would stay again and recommend to others. It was very clean. The pool was clean. There was one staff member that was a little grumpy but I am hoping he was just having a bad day. Definitely take the hot tub warning as truth.... it gets way too hot!!!
Hotel overall besides the staff. STAFF
Great location, quiet, off busy roadway, indoor pool No microwave in room, room was small but comfortable
The associates were WONDERFUL very helpful and extremely nice...made you feel at home stayed two nights and the breakfast was different each morning and had a great variety to choice from Tv was poor sound kept getting loud then quiet was annoying also the trains were quite loud
Spacious room. Also very clean. Too close to the train. Sometimes loud.
Friendly staff & convenient location Breakfast wasn't that good.
Slightly hard to find, but well worth the search. Plesasant suite accomodations which offered large breakfast and evening snacks. Good value.
Everything was very nice. Train noise was okay once we got used to it.
I stayed at the Residence Inn before taking the COMLEX PE exam. The NBOME testing center is a five minute walk away from the hotel which is very convenient. Getting to the hotel was pretty easy. I flew into Philadelphia, and took the train (Airport Line) to Suburban Station where I transferred to the R6 (Manayunk/Norristown) Line. You can transfer at any of a number of stations (30th street, Suburban or Market East), but I like Suburban because 1) the station is indoors with shops to get something to eat if you have to wait for your train, 2) there are printed train schedules available, so be sure to pick up Norristown schedule while you are at Suburban Station as it will be nice to have the timetable and a list of the stations on the line, and 3) it's crowded which is nice when you are in a strange place. The R6 then runs out to Conshohocken. The train stops about a block away from the hotel which is very convenient. A ticket costs $10 one-way which you can purchase on the train car from the conductor with cash. The train ride on a Sunday morning took two hours. The actual ride was one hour, but I just missed the R6 and so had to wait an additional hour for the next train to arrive at Suburban station which doubled my trip time. I think two hours is worst case scenario, as this was a Sunday morning and trains were running hourly. They may run more frequently on weekdays. Other students said a car ride to the airport takes about 45 minutes without traffic. The return train ride Monday evening took just under two hours from arriving at the station in Conshohocken to sitting down at the airport terminal past security. So, if you are flying into PA for the COMLEX, and are considering the train, budget for a two hour train ride, and you'll be safe to catch your flight. Since the 8am COMLEX ends around 3:30, the very earliest you can schedule a flight would be 5:30, and that is if everything is perfectly aligned. I'm not that brave, so I scheduled a 7:30 flight and had a...
Convenient to Rt 76 to get to Philly. Spacious, clean, comfortable. Worth the money to stay outside Philly rather than right downtown (even though the traffic on 76 can be awful depending on time of day). Half the price and twice the room. Free parking.
Breakfast was great! The staff was very friendly too.
The breakfast was great and it had a great work out facility and pool.
All of the staff that I came across in the hotel were very friendly and helpful... The toilet add a slow drip but was so minimal, I forgot to mention it when checking out.
Facility old but spacious Staffs are mean and tricky
Nice place - staff were friendly, room was quite new and clean. The room was a very good value. The sofa bed was not very comfortable.
Everything. It's a great place. The only thing that I would improve is the breakfast. The staff is great, all is fresh. But the quality of the food could be better - for example the baked goods, and it would be great to have more variety - different kinds of fruit, jams, etc.
have been here several times. will always return when the opportunity presents. nothing
Everyone smiled and was very welcoming. No
Room & space Could not sleep at night due to on and off pitch noise from generator!!!
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I have previously stayed in Homewood Suites when traveling for business. This visit reminded me of all the good memories tied to Homewood Suites.
Great location. Every room has a sleeper sofa. Great breakfast .
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The room was huge. Bigger than my apartment. No issues
Clean, great room for business travel, close to dining all good
This guest did not leave comments about this hotel.
it is under the name of Hilton It does not live up to the name of Hilton, bad management, check in mess, room availability mess, they even use mattress pad as comforter (awful!no comforter! I would just give no star for it careless management)
The room was big and up to date. I have two young kids who loved the indoor pool. I will go back.
The breakfast area seemed clean, the food was good except the sausages, they were questionable. The waffles maker was excellent and clean. The pillows and bed are very comfortable! Our suite smelled horrible upon arrival. It had a strong armpit smell, horrible! We left the windows and came back hours later and the smell had not completely left. We asked for a room change and they said all the rooms were booked.
Affordable, clean rooms, modern decor, great breakfast. The pool was FREEZING! Supposed to be heated. Found two spiders in our bathroom. Ick.
I did a late check in , traffic and bad weather from New York and the lady at front counter was so sweet and nice . With a big smile even at 3:30 am . I liked everything.
Great staff, service and breakfast buffet. Very nice room. Quiet. Perfect location for our trip stay. Bed was a little soft for one adult male.
Nothing Layout of the room. It was awful, just awful. Would never stay there again.
Room had hairs in the bed which were not from us and my husband and I were woken up multiple times by the people staying next to us. They made it very clear they were taking pain killers and partying in their room. The female got locked out of the room and for an hour and 45 minutes she banged on the door and the window which was totally disrupting to everyone around not to mention she was cursing up a storm. My husband and I would not recommend this hotel to anyone and were completely disgusted being there!
Good value for your money. The toilet didn't work and the bathroom was very small.
The bed was very comfortable and we really enjoyed the shower it had great water pressure unlike most hotel showers no
low cost near airport The Booking.com reservation did make it through to the hotel - we were lucky that the hotel had room.
We were there when a load of kids were staying. Not sure if they were spring breakers or what. The place was a giant loud party spot all night and day! Staff did Nothing to handle this! Nothing! They were running up and down the walk ways drinking and yelling. Beating on the wall in their room etc... Worst motel stay in my life. Mentioned this at check out. Everyone in the lobby agreed and the management didn't apologize at all. Let alone offer any type of compensation to get us back. She acted as if if was they norm there.
I found a bed bug in the bed, which we were laying in. Brought it to the front desk attention and received nothing back from them. No apology, phone call, Nothing! I've been trying to get my money back since and no help with that either.
When we arrived after 4:00 pm our room was not ready.
Nice staff, relatively clam linens,clean bathroom Filthy uncleanable carpets, smell and accrual vomit on nightstand and carpet, horrible loud AC unit.
The ammenities, ie: fitness room, laundry, ice provided on all floors. Housekeeping did a great job in tidying up our room daily. Fresh towels! Waiting for the elevators. slow...
The location to the wedding we were attending was the only good thing There were stains on the walls and sheets. The place was absolutely filthy. We were non smokers staying in a smoking room because that's all they had left. I've stayed in smoking rooms before but the smell of smoke in this room was outrageous. Never have I ever left a hotel smelling of smoke as well as all of my possessions. as soon as you entered the room the smell of smoke was overwhelming. It was like 10 people were in there smoking continuously for the last week
This is our fourth time staying here in the last three years. The hotel is consistent in all aspects from staff to facilities. Breakfast lacks some variety but food is good.
The staff was very responsive to our needs and when the water pressure was low they immediately came and fixed it.
Mis led to believe that this was a non smoking room and to assume a certain level if cleanliness. Sheets, bedspread and worse yet pillows! were pilled and stained. What might pass as outdoor carpet on floor was stained and the bathroom was atrocious. We arrived at midnight and even facing the real possibility that we might have to drive all the way to Philadelphia to get a room and possibly not receiving a refund in this one did not deter we weary travelers from turing right around and leaving. I will never take a chance on this outfit again.
Don't know< I never made it to the room. Even though I reserved the room online with a credit card, when I got there they told me they couldn't process my reservation due to their credit card machine being out of order and I could only pay cash. So I walked out the door and stayed at Red Roof Inn next door, I suggest you do the same.
Everything. There were drug paraphernalia in the room, including a pot pipe.
Location Check in was 3 hrs late, the guy at the desk was beyond rude and had no idea what he was doing. Our first room was filthy and the heater didnt work, it was an ice box. When we called the front desk he said it would take 20 minutes to warm up and refusedto give us another rooom. When an hour went by my hhusband went to the front desk bc after calling them again and the guy hung up on him we were furious. He ended up giving us another room. It was smaller and just as unclean. I will never go back norrrecommend it.pay the extra 10bucks and stay at the bbeautiful red roof inn next door. Totally worth it!!!
The room I booked was not clean. The cleaning person was cleaning it while I was checking in. She didn't change the bed sheet, she was not even clean the bed since I found a lot of hair on the bed and on the pillow sheet. One of the body towel was dirty, it has few black spots on it so I just threw it on the floor to let them know in the morning to wash that towel.
Location Room was not exactly clean and bed covers were disgustingly dirty. Asked for new ones and they were also unclean/stained. Asked for more towels as they were also dirty/stained and we were told if they had any left they would bring them. Needless to say they did not bring any! No water pressure in shower.
My room door would not lock in the morning, I was in a hurry to get to a funeral. I complained to the manager and he made me pack up and move out of the room. He said he would have a room for me when I got back from the funeral, I went to the funeral and when I got back I was given another room. However, the room had not been cleaned from the previous customers. Dirty sheets, towels etc., I had to wait till someone could come clean before I could unpack. Totally terrible and I can't believe that they charged me full price and not offered anything for all this trouble.
the staff was good the room seemed not to be ready for occupation. the towels were dirty and the comforter was stained.
Absolutely nothing!!! Smelled terrible. (so bad you can't sleep) Loud noises at night. Hot water took 15 minutes to heat up. Had to check in behind a bullet proof window for the security of the "concierge" Hair in the sink (not mine).