Hotels near Newark Liberty Airport

Pros: Everything was incredible and exceeded my expectations. Especially the staff, everyone I encountered was so friendly and so helpful. The service was exceptional!

Pros: Close to stadium for event

Cons: Staff was not clear with parking validation and was not transparent of what to do. Did not receive breakfast vouchers and was left to pay for breakfast and told it was credited and it was not. Cafe area did not instruct to get the voucher and just left us pay. Dishonest

Pros: Marriott staff at this hotel were uniformly first rate professionals who made me feel welcome and took care of my requests promptly. And I mean everyone from the security officers who gave me walking directions to a business appointment, to the housekeeper who left the kind of coffee I asked for (no decaf!) to the desk reception who checked me in and out and helped with printing boarding pass, and the true super star who drives the morning shuttle to EWR! I was able to get an earlier flight home.This is why I am always partial to Mariott hotels for both business and personal travel. The hotel manager at the Newark downtown property should be very proud of this team! They all deserve a bonus! This may not be the best year for the industry with all that is going on, so I hope you recognize them all as keepers!

Cons: Well I do like a little heavier dressing on the salads but I was too tired and hungry to ask. Maybe take a look at the instructions on putting the caesar salad and pomegranate salad together. The dressing had nice flavor but a little skimpy.

Pros: Close to the prudential center

Cons: The lamp shades in the room was very dusty Didn’t like that there wasn’t a more convenient connection from hotel to prudential center. Didn’t like to pay $30 for parking Bistro food was not good Snacks included an additional tax for each item I bought 2 bags of chips, fruit and 2 juices for $20!!

Pros: Extremely close to the Prudential Center, which was a plus being that I was attending a Concert there. Hotel staff have very friendly

Cons: N/a

Pros: Front desk gentleman was amazing, so friendly and helpful. He helped us at check in and check out.

Pros: Convenient location to NJPAC

Cons: I didn’t like that I had to pay separate for parking.

Pros: Good location but there are a lots of street vendors

Cons: The pay parking garage is a little weird to get to. They could use two shuttle vans. The one van is making continuous runs to the airport.

Pros: House keeping works really hard, very nice people working with the company they need a raise !

Cons: Sheets/ pillows need to be hypoallergenic I was itching every day

Pros: Rooms nice and clean.staff helpful and friendly

Cons: Shuttle needs to run at more convenient times for the guest. .when u walk in front door of hotel it doesnt look like a hotel.too plain..area around hotel not the best.

Pros: Clean room

Cons: The free shuttle was hard to find from the airport and we called multiple times before someone finally answered the phone. I wish they put the information on the website or sent an email to make it easier.

Pros: Friendly Staff, nice room, comfortable bed.

Cons: I very much dislike that on top of the hotels fees/taxes I was charged an ADDITIONAL $28 per day to park in their garage. Also the area surrounding the hotel is rather run down. There are a handful of places to go and eat, but I wouldnt do it after dusk

Pros: It was clean, the staff was very polite and it's within an easy walking distance to Newark Penn station.

Cons: Nothing! Everything was great!

Pros: This was the nicest room I've ever stayed in! Very clean. Fairly quiet. I felt very safe. You had to use your room key to use the elevator.

Cons: The only downside was you had to pay to park in a parking garage. There is no parking lot. It cost $28 per day.

Pros: Check in staff very pleasant ( Sonia).

Cons: Nothing

Cons: Nothing perfect

Pros: Cost, location, and very friendly/accommodating staff!!!

Pros: Convenient location to the City with a very friendly welcoming staff

Cons: Not many nearby restaurants and unfortunately the lounge closes at 10:00 with no exceptions- trust me!

Pros: The gentle man at the front desk was the absolute sweetest and most helpful person i've ever had the pleasure of working with. I stay at many hotels, and none the less I know that any Marriot hotel i've stayed at is built to work at its finest, but this gentleman went above and beyond to assist me and make sure we were comfortable. He helped me not only get a clean room quickly where I could put away my things and freshen up (since I had arrived much earlier than check in and had an event I needed to get to) but and when incurring a problem (When I thought I lost my ID and Debit Card) was helpful in helping me find it. It a shame on my part that with my terrible memory, I cannot remember his name. He was a caucasian male, in his late 20s promoting some football event, I believe, with a green shirt. My sister, A friend and I were attending a concert later that evening so we only booked the hotel for a one night stay in NJ, but with personnel like him and the cleanliness and professionalism of both the lobby as well as our hotel room itself, I felt like I should've stayed longer had I not already booked the rest of trip at the Ritz in Manhattan. Very satisfied. Definitely will be coming back again.

Pros: Surprisingly being next to a hockey stadium on a game night it was very quiet. We specifically asked for the quietest side of the hotel not facing the Broad Road. That might has to do with the quietness, and the floor was not so busy. The room was generally clean except the shower floor I can see black dirt residue. The front desk was curteous.

Cons: We didn't like that there was no parking or rather we needed to pay an additional $21! Tax was quite high already on top of the rate. I wish the parking could have been covered or a bit less than 21.

Cons: The hotel is very hard to get to. There is no space to pull up to check in. The parking garage is extremely expensive, and when I arrived the staff had such thick accents I couldn't understand anything they were saying.

Pros: the bathroom was perfect, the bed and the comforter were very comfortable, and the tv was a great size and quality

Cons: the food downstairs was way too expensive and there wasnt any kind of complimentary breakfast.

Pros: The room was very clean and comfortable. The staff was very friendly and the breakfast was very good. Joe's crab shack is right next door as well.

Cons: The area is not very good. Went for a walk in the afternoon and felt very uncomfortable. Had to pay for parking as well.

Cons: They could not find my booking.com reservation. Not sure , but I think this was booking.com’s fault. I believe I probably paid for my room twice

Pros: Everything

Cons: Cost of bottled water

Pros: Had a very nice time at the bar unwinding from the trip up from Philly. Kory was an excellent bartender

Pros: It wasn't the room on my reservation

Cons: there was no refrigerator, no chair to sit

Pros: Airport shuttle

Cons: The room was very dated, especially the bathroom and had a musty smell, couldn’t wait to check out. I was expecting more for Marriott, and this pace was not a good value for the price.

Pros: Shuttle, location, cleanliness and staff service

Pros: Beautiful hotel. Staff was amazing

Cons: I did request a handicap accessible room on 1st floor as I have medical problems that cause me a very hard time walking. My room was on the 4th floor and was the room furthest from the elevator. I had a very hard time getting down the long hallway. So dissatisfied and disappointed my request was not fulfilled

Pros: Loved this upscale hotel! Convenient Clean & staff very friendly

Pros: Close to airport if flying out the next day

Cons: To far from Manhattan, did not like the fact I had to pay for parking

Pros: Close to the Airport

Cons: Need renovation

Pros: Loved the location, the room and the staff.

Cons: I liked everything about this hotel

Pros: Great staff, great location for travel

Pros: Clean, quiet, convenient and classy.

Cons: Currently, it was challenging to use the restaurant/bar during the pandemic because I did not have a newer smartphone with me with code reading capability.

Pros: It was very nice and clean, and the staff was very polite and attentive. Food was good for a hotel.

Pros: Location is #1. Also it was clean, shuttle driver was nice, the bar was open (though limited.)

Cons: Parking price. $28 for guests for $44 for additional days (we went into the city for a day)

Cons: It fell more like a car parking in an overnight garage than a guest. The few human interactions I had, were to let me know that the services I was looking for wasn¿t available¿

Pros: Location

Cons: Filthy room with dirty/used towels in the bathroom: This is very sloppy of a big hotel chain during a PANDEMIC t took 30 minutes to check in. when i did check in, staff told me my king bed that i upgraded and paid for was not available and i had a twin

Pros: Did not have breakfast

Cons: Electronic keys , getting out of parking after dropping off keys

Pros: The location is good - that's it.

Cons: The rooms were not up to mark - It's nowhere near to Marriott standards. The staff is not cooperative. No guest service with respect to Marriott standards and staff doesnt care. Rooms have no amenities, except basic. They charge 2.5$ for a mask

Pros: Great location and nice rooms.

Cons: I paid more for a concierge level room which included evening snacks and drinks, as well as a hot breakfast. At check in I was told no food was included and only wifi. Later, was told no concierge benefits on weekends (including Friday). Why offer?

Pros: Location

Cons: Food

Cons: $21 sandwich and $8 water

Pros: The location.

Cons: The food was not good and overpriced.

Pros: I will never go back to the place, I just like the location .

Cons: This is a 2.5 star at best. Clean but dated.

Pros: The location was great since we had an early flight to catch leaving out, the staff were very nice and helpful.

Cons: Our first night when we checked in we were wondering why the room smelled like food, then we found there was a mcdonalds bag and drink left in a drawer underneath the tv.

Pros: Nothing really

Cons: 1) not lied about the location stating it was located in the airport as opposed to next to the airport 2) shuttle service could not be found had to rent a taxi 3) staff very unhelpful regarding room service. 4) stale food

Pros: Nothing

Cons: The front desk claimed they did not have my reservation. Then 30 minutes later they all of sudden found it. I was charged $12.95 per day for internet when I am Marriot Bonvoy member. The room was not clean.

Pros: Clean and close to the airport.

Cons: Airline pilots were given priority and allowed to cut in front of the line to check in. Some of the staff communication skills were unpleasant and demanding.

Pros: The gym is huge, the rooms are nice, the hotel is clean.

Cons: You need a treasure map to get there, the parking fee is too expensive, leaving the actual parking lot is ridiculous. Not worth the positives. I’m never coming back.

Pros: The location is close to home n having plumbing issues so we stay periodically.

Cons: The staff!! The AA woman with short hair usually checks us in is wonderful n she makes u feel so welcome. I didn't see her this time.It was disappointing not to see her during our stay. I honestly come back just because of her exemplary service.

Cons: Paying for parking is very awkward to me

Pros: Hotel is very nice and clean. The shuttle service is prompt and friendly.

Cons: The alarm set off at 6 am. At around the same time I heard people conversing in the room across mine and theirs was probably set off too. I left around 6:45 am for some chores. The front desk didn't address this problem at all.

Pros: The staff was great! Very kind and helpful!

Cons: While it has been updated it appears worn & tired. To be rated as a 4 star hotel it needs some love.

Cons: No microwave in room

Pros: The room was cute and clean. The bed was nice.

Cons: They charged $28 for parking after I was told it was $16 and they charged $13 a day for WiFi.

Pros: Front desk staff and beds

Cons: Sticky clocks and remote Sticky oily hair dryer and clothing iron

Pros: Location is perfect as well as shuttle to departure.

Cons: Room service nightmare. Blame it on COVID but 2 hrs later and 6 calls to service area i finnaly got my burger and cold fries!

Pros: The location was fine

Cons: I think the hotel staff was not friendly at all and my room was never clean after I was gone all that Saturday.

Pros: Room was clean, and the beds were comfortable.

Cons: No coffee maker in the room

Pros: Being so close to the airport.

Cons: No extra water in room like other Marriotts. When I asked the desk person I was told that I can buy water from the gift shop. Staff very unfriendly when I entered the hotel. Other Marriotts have a concierge that had to go items like cereal, soda, water.

Cons: Room

Cons: We checked out a 1 am because the neighbors were talking so loud

Pros: convenience to airport, well maintained, comfortable although Spartan

Cons: undisclosed charges, high Wifi, exorbitant parking fees even for high status Bonvoy members, snacks were cheaper at the airport

Pros: The hotel is very close to Newark Airport. The bed was comfortable, the room spacious, and everything was quiet. All the staff were unfailingly polite and helpful. The bar has a small menu, but the items I ordered were tasty.

Cons: While the hotel sits on the airport grounds, you can't actually walk to it, so you need to take a shuttle and it is not much of an improvement on nearby (and cheaper) options. The food in the restaurant was expensive -- even for hotel food.

Cons: this hotel is very difficult to get to. The parking is very confusing as well. I'm not sure if it's because of the construction going on but i would not recommend staying at this hotel unless you have a flight to catch.

Pros: It was a really nice hotel with in itself But overall bad experience one of the guest barricade himself in the room & police was everywhere the hotel manager told the receptionist to refund my money & she only refunded my parking which was entirely to ex

Pros: It was clean.

Cons: I can't believe they charged me $28 to park!!!! This will ensure I'll never come back.

Pros: Clean and nice rooms

Cons: The hotel is fenced on by roads, one can literally not walk anywhere from the hotel. Not even to the airport 200 meters away. Also, having staff working for tips should be a nogo in this century. All hotel workers should be payed properly!

Pros: Shuttle to the airport was super helpful!

Cons: Very misleading description of location this hotel cannot be reached from the airport without waiting outdoors for shuttle. No direct access. Window completely blocked out with translucent film, I couldn't check the weather or get my bearings. Rude s

Pros: Nice gym.

Cons: Location, smell, parking fees, parking hassle, isolated location, limited breakfast options.

Pros: Convenient for overnight stay to pick up flight next morning. Wait staff at restaurant very friendly and accommodating to needs.

Cons: Nothing.

Pros: the manager was very nasty to me and my son and now I am in Jerusalem and the have put all kinds of false charges on my card. I will have to deal with this issue after my trip. Only should be ---- on bill.

Pros: Great location ad very nice facilities.

Cons: Climbing over a small railing to get from Terminal B to front door of Hotel . A cross walk would be nice.

Pros: The staff was helpful along with the location

Cons: My bed had bugs, I was literally eaten alive while I was sleeping. I had to attend a funeral, which was the reason for the trip. I was very uncomfortable all day and still until today I have welts. They filled out a report and told me to wait.

Pros: Nice bed, good mirrors in room, good working space in room

Cons: Conference rooms on first floor were FREEZING!! Rooms could have used a bit more hanging space for clothes Wish there were more bath products — shower cap would have been nice, when I called housekeeping about deodorant they couldn’t help

Pros: Parking prices was outrageous

Cons: Food in this place was horrible drinks was definitely overpriced paid $6 for a glass of pineapple juice price is just outrageous

Pros: The hotel is nice and very close to the airport and a nearby shopping mall outlet. There is a restaurant, bar and business center and free hotel shuttle.

Cons: Everything was fine and the price is a good value.

Pros: Everyrhubg was great above average on all things.. Great service and room service food was beyond great..

Cons: One very rude women that was a clerk at the front desk about 3am in the morning needs to be fired. I don't want to give the hotel a bad review because of her. I asked about the shuttle and all were more than happy to call the bus driver. They said tell us when you are ready.. I walked outside and came back in and there was another clerk there. I said you can call the shuttle driver now please, I'm ready. She answered very ugly and rude sharp '' when I have time I will'' there were no customers at the desk. No reason that I should have been treated like that. I just thought to myself welcome to new jersey where all the rude selfish people in the world live and blew it off. But what needs to be realized is that people like this on staff there will cause this great hotel to lose customers.

Pros: Amazing location adjacent to terminals

Cons: Prices are similar to Midtown Manhattan

Pros: Hotel staff was nice, room was clean and not noisy.

Cons: Restaurant staff were terrible. Can't be described as nice which is in sharp contrast to the hotel staff

Pros: The rooms and staff were nice

Cons: The shuttle service was very poor. Understaffed shuttle service for people trying to make flights. If you are going to use mini-vans, you need to have more of them, or have bigger shuttles on stand-by.

Pros: They set up a pack and play and refrigerator. Huge win!

Cons: No bellman to bring our bags up. We had to push the luggage cart ourselves. The restaurant was initially rude when I asked to take food upstairs (to my husband and sleeping daughter). I was surprised that this was supposed to be "in" the airport but it still required a van to access. They will not direct you to a walking path. The van was included (nice) but the driver refused to go to the premier counter, leaving us to lugg baby and bags up multiple flights. Not as easy as for a solo business traveller

Pros: The bed was comfy and divine! Check out time was noon.

Cons: Service fell short. Shuttle took 40 minutes to arrive; I had to call twice. Massive plane delays brought me in at 3 a.m. and it was not fun waiting yet again. First room shown smelled to me of smoke; no problem about changing rooms. However, she said she would slip a new room key under the door while i could sleep (almost 4 a.m. by now) and she did not. It was easier to not leave the room when I woke (bc very tired) then to deal with trying to get a new key to my room when I would be checking out soon. I left hotel at 11:30ish a.m. without coffee but showered.

Pros: The place was very clean and nice, and very professional looking.

Cons: If you're not a posh business person, it isn't the best. We made the mistake of ordering Dominos to the room, and the hotel was obviously not very happy about "fast food" coming. First of all, they gave the delivery person a hard time and accused her of not really having customers here and being shady, before they finally called my room. Once I confirmed we had indeed ordered pizza, they wouldn't even let the delivery person come into the hotel, and I had to go outside to meet them.

Cons: Had to pay for computer access in business suite, no free TV channels…..everything was promotional.

Pros: I PAID ALREADY.BUT THE FRONT DESK LET ME PAY AGAIN

Pros: Location

Cons: My colleague was charged for parking

Pros: The breakfast if good except the milk but everything is good. The staff is professional and helpful

Cons: N/A

Pros: The room was beautiful but I had people smoke weed outside my room and stinking up the whole hallway. If I could get a refund and have stayed at a different hotel I would have. They did however charge me 4 times for the stay. I was charged $1048. 65 I called and the lady who answered said she didn’t see the charges that I was talking about that she only could see the mandatory hold amount of 250. So I was over charged for a single night by a lot more than a few dollars the room was beautiful but not worth 1048 dollars. Dissatisfied and will not be returning

Cons: The suite was decent

Pros: The room was very comfortable, kitchenette well supplied. Nice walk to the mall and dinner

Cons: Food items and drinks over price $$$$$.

Cons: Lack of comunication. Please inform guests who needs transport from the airport that they should call it.

Pros: It’s convenient to a lot of things. It was clean & quite. The rooms are nice with the amenities they provide.

Cons: The breakfast was nasty wouldn’t even want to try it I knew it would mess up my stomach. The toilet was messed up twice the tissue was stuck. They didn’t pay through booking they took a different card. They then charged my card twice. I had to have the manage fix my whole booking before I left because I was charge extra money on top of my security deposit. It was a mess was uncomfortable about my stay because of that. They no longer have a pool which sucks because they did once have one. I just wanted to get away from home for a little bit due to COVID & relax some where but couldn’t like I wished. Not a bad place to stay just wish those few things went different.

Pros: The rooms was beautiful

Cons: Everything was on point

Pros: Location and cleanliness

Pros: The room were spacious, big enough for the family

Cons: The staff couldn't keep lost items, left a canon camera cover at the swimming pool and when i inquired from the front office/reception they were very much unconcerned, never got it. The parking fees $27.00 is damn too high for a hotel in that location.

Pros: Location. Staff was friendly. Excellent breakfast. We were allowed to check-in early since our flight arrived earlier than we expected.

Cons: TV worked intermittently. Bathroom cabinets were worn/dated. Very close to airport; airplane noise at all hours of the day and night. The shuttle from EWR never said "Residence Inn". We were shuttled by a Courtyard by Marriott van; very confusing.

Pros: Super friendly and helpful hotel staff and shuttle drivers. Great gym and loved that it was environmentally-conscious (suites had refillable toiletries and recycling bins)

Cons: The hotel shuttle are every 30 minutes. It would be very helpful to have more frequently. The ride is short but I think the drivers need more frequent breaks. Perhaps 2 shuttles?

Pros: Shuttle to airport Pool. Breakfast

Cons: Trash under bed left by previous occupant. Fire Alarm & evacuating at midnight, no sleep, no communication of what happened. No free parking as advertised, it was $24.50 a day. Charged $2.50 per tea bag used.

Pros: Rooms and cleanliness

Cons: shuttle drivers were not friendly at all, some do not evey say hello other threw my stroller like if it was trash, some help you with luggage others dont.

Pros: clean. close to airport. reliable airport courtesy vehicles, twice hourly.

Cons: lack of clarity as to parking. Not a big deal but there should be clarity if they are charging 25 + dollars a day.

Pros: The staff snd the room

Cons: No

Pros: I liked the fact the hotel was close to a Mall and provided a shuttle and had a swimming pool with breakfast included.

Cons: The shuttle was terrible - supposed to run every 15 minutes but what they don't tell you is that one of the shuttles is reserved for airline employees of United and American and essentially, there is a shuttle every 30 minutes that is not supposed to stop at the terminals but it does it anyway. One of the drivers was supposed to pick me up from the nearby Mall and decided not to because he was running late, so I ended up running late for my flight and had to change it. Be very careful with these shuttles - they are quite unreliable.

Pros: The location ,free wonderful breakfast

Cons: Couch is old smelly and stained

Pros: The atmosphere and staff.

Cons: No cleaning staff. Room was not cleaned on our second day.

Pros: Location was good

Cons: There were no linens for the pull out bed and we never got them. The front desk lady was not very helpful with the airport shuttle we needed the next morning.

Pros: The front desk staff were always professional and helpful.

Cons: Everything was good. I only marked the cleanliness down a little because I noticed that one elevator had the same trash in it for 2 days.

Pros: Lay-out of the room. It felt like a little apartment instead of a hotel room. Awesome!!!

Pros: The hotel is nice. However someone left clothes in one of the rooms that makes be to believe that maybe the room wasn’t cleaned throughly. The breakfast was good. Still sad that they don’t make omelettes anymore due to COVID19

Pros: Made to order breakfast and happy hour (snacks and free drink). Liked the separate living room and bedroom.

Pros: Given the COVID reality, this facility met our expectations. It appears that it has followed sanitizing and distancing rules carefully. We didn't go there expecting a 5* hotel; this had all the services we required.

Pros: The location close to Jersey Gardens mall not to far off the main highways

Cons: One roll of tissue in the room. Called for tissue and it never came. Doors locked during peak hours which made it difficult to move throughout the hotel. Some staff were just inattentive front desk looked abandoned most of the time.

Pros: Accommodated our family of two adults and four children comfortably.

Cons: Room was not clean. Moved to another room. Not clean. Breakfast was substandard and not at all what we have previously experienced, even accounting for COVID modifications.

Pros: The dinner staff was very friendly and helpful.nothing

Pros: The rooms were large and comfortable

Cons: The air conditioner was weak and it was pretty hot at times

Pros: Enjoyed the size/Space in the suite and breakfast was outstanding. Cocktail reception was good as well.

Pros: I like the convenience to shopping at the outlet mall being across the street. Breakfast was included was above average. Complimentary happy hour with your first drink free & then $2 drinks after . Very clean and spacious. An excellent place to stay.

Cons: parking service did not function with the card i have given and had to pay 20$ without using the parking i have been told that someone will come to help and did not arrive

Pros: Very nice suite and nice breakfast.

Cons: I expect friendlier service from front desk staff at upscale hotels.

Pros: Cleanliness

Cons: The front desk clerk was very rude and completely unprofessional. She almost ruined our stay. She had a complete lack of customer service.

Pros: Very nice staff. Rooms were comfy.

Pros: great location, close to eateries, the outlet mall

Cons: The fold out couch wasn't very comfortable.

Cons: We did not get a chance to eat breakfast no one told us that breakfast is over at 10:30 . 😞 so we had to eat at IHOP when We arrived After four no rooms were available after we have reservations we had to wait about an hour .

Pros: Its close to mall and its new.

Cons: The breakfast is running out quickly and you have to wait for them to refill the food.

Pros: Location. Close to Mall and major highways. Complimentary breakfast

Cons: Was given the wrong room at check in. Was offered an accessible room with absolutely NO closet space to hang up my wedding dress. Not one staff member acknowledged that I was getting married;NO congratulations; NO amenities. Staff lied about free breakfas

Cons: Muito barulho from the road and people bang doors shake everything inside

Pros: Can there when I walked out the door

Cons: Highway noise woke me up early

Pros: None

Cons: The lack of room service

Pros: They provide breakfast, they have a shutter to the airport every 30 min., staff friendly and nice, had some specific restaurants which deliver to your door, they provide parking.... no extra cost.

Cons: I got a room on 1st floor, but as soon as I entered it smelled like cigarettes....I went back and told them, and the gladly gave me another room.... it was perfect.

Pros: Absolutely nothing!!!!

Cons: Everything

Pros: Location

Cons: None

Pros: Cleanliness and hospitality

Cons: No it was very comfortable and pretty much quite. I didn¿t like that you have to pay for parking lol

Pros: Clean and quiet. Please note that parking is not free.

Pros: Netflix came with the television

Pros: Beds are comfortable and the bathrooms are spacious. It's been fairly quiet the last two times I've stayed here.

Cons: The only complaint this time was our room was somewhat dirty. The tub wasn't as clean as the last stay and I found bottle caps near the head of the bed. Luckily I bring my own cleaning supplies!

Pros: Everything was great, except for parking fees.

Cons: I didn't like that the parking was so expensive.

Pros: The room was surprisingly very clean and very spacious.

Cons: Locatuon is a little confusing. Maps sent me to another courtyard Marriott near Jersey gardens Mall

Pros: Everything

Cons: None

Pros: Clean and nice inside.

Cons: everything was good but the front desk was horrible.

Pros: I was exhausted after 35 hours without sleep. The bed was very comfortable.

Pros: Clean simple.

Cons: $30 cab ride despite the supposed short distance it is a very poorly designed route and when cold and tired after a long flight another thirty to forty minute wait for the shuttle is exhausting. The hotel should either increase shuttle service or get flight information from those with confirmed reservations and have shuttle available within fifteen minutes.

Pros: Airport shuttle is every 30 min right on time! Staff is friendly! Clean rooms and bathroom. Everything that you expect from Marriott

Cons: only thing I would add is a water fountain by the ice machine.

Pros: Liked the room, balcony,pool and fitness room

Cons: Too difficult to get to, walls were very thin and you have to pay for breakfast and coffee.

Pros: This hotel had some of the best customer service I¿ve ever experienced. Everyone has been helpful and kind. They have assisted us with directions and additional information as needed which I¿m sure is normal, but the additional kindness is appreciated.

Cons: No

Pros: Pet friendly Very clean

Pros: It was clean, the room smelled fresh, sanitized and up to date.

Cons: Nope this hotel met my needs and expectations I was actually impressed. It had a gym AND STARBUCKS. YES! lol

Pros: Convenient location, transportation to the airport, friendly staff, very clean and comfortable room.Bed was nice and plush.

Cons: First floor is on the 2nd floor

Pros: It had a bar

Cons: N/A

Cons: Far from a four-star hotel.

Pros: Everything ok, not complain .

Cons: Everything ok

Pros: Close to my meeting location

Cons: The rooms were cleaned with a chemical that was over powering to the point of toxic. The smell burned my nose & literally woke me up twice during the night. We don't need to have a place smell clean in order to be clean. I would reconsider cleaning prod

Pros: I like their service with the shuttle. On time, clean, accurate.

Pros: Shuttle bus to airport was prompt. Staff was courteous and helpful.

Cons: Did not sleep well. Couldn't get comfortable on mattress. Maybe the pillow or maybe because it was only a double bed. Rest of was very nice.

Pros: Everything

Pros: Room was perfect gym was awesome staff super friendly. Had a great stay.

Cons: N/A

Pros: The staff was welcoming, caring and very sweet!

Cons: The stench on the 7th floor was so strong I could barely breathe! It smelled HEAVILY of marijuana throughout the floor, in the elevator & in the original room we checked in to. Thankfully, the really nice front desk staff switched us to a different floor.

Pros: The customer service and decor both were equally impressive.

Cons: The parking.

Pros: Hotel staff was kind and front lobby is fire warmed and inviting to do business or relax in the lounge

Cons: No

Pros: The staff is always pleasant.

Cons: I stayed at this hotel several times traveling for business. My last trip was absolutely horrible! There was no heat for 2 days in the middle of a blizzard, I found someone else's DIRTY underwear in my room. In the shower and putty fell into the tub!!!!!

Pros: Close to gas stations/other stores

Cons: Overnight parking fee

Pros: Very nice lobby and it felt normal inside there.

Cons: The bathroom looked unfinished. Ruined the ambiance of the room and stay.

Pros: Everything

Pros: Location

Cons: The room wasn’t as clean as I expected/ - average roo , no microwave , only Starbucks for breakfast-had to use uber eats- left over food in the refrigerator in my room from previous guest

Pros: quiet, dark room

Cons: no

Pros: The modern look and accessibility.

Cons: The room looked very nice, but the bathroom was not very clean.

Pros: Great staff and great room

Cons: People noisy until 3.30AM no security round and smell of dope throughout floor

Pros: The location was excellent for what we needed

Cons: Room was too small and the bathroom needs work done.

Pros: The location and timing to the airport. Pick up and drop off service was excellent

Cons: Most of services almost requiring payment such as internet that require either membership or payment of 12.5$ per day. The food services was not that excellent and breaks fast had to be paid for. Should provide cost that include breakfast and internet.

Pros: Prompt airport shuttle

Cons: Clientele unlawful

Pros: Price

Cons: Yes my room had to be switched because the tv refrigerator and AC did not work. Then I was put in a room that the toilet kept over flowing and when house keeping came to clean and was told to disinfect she only moped up the toilet water without any disinf

Pros: The room is bery clean also the sheets

Cons: No microwave, no toilet mat, which can make one slip and probably hit his or her head unto the floor or bath. Also no floor mat to clean of tour feet.

Pros: free parking!!

Cons: The AC in the room wasn't working to well and the bathroom wasnt clean enough!!

Pros: Friendly staff

Cons: Hotel restaurant take-away was awful. Steak quesadilla was actually a bit of hamburger meat with cheese. Very poor quality.

Cons: The floor wasn’t what I paid for; I would have definitely selected another room.

Pros: Nice room with comfortable beds. Nice smoking area. Nice library.

Cons: No restaurant. Very limited and overpriced selection of take out items. No microwave in room. No pool.

Pros: The location was great. The lobby looked wonderful.

Cons: The smell in the room And elevator was strange. The room next to me had the tv on literally all night into the morning with people coming in and out of the room all the time. The room itself had pretty bad lighting and one of the lamps didn’t work.

Pros: Nothing

Pros: The room was clean & very quiet surrounding

Cons: It was out dated need renovated

Pros: Comfortable king- size bed

Cons: Felt old and dirty - definitely not like a four star hotel. Only basic room amenities, nothing special or four-star worthy at all.

Pros: Location Beds

Cons: Just watch your CC statement as this hotel charged me $105 more than they should. I'm waiting for the refund so we'll see.

Cons: Pillows were cheap room was not clean and air didn;t work properly

Pros: Close to Airport.

Cons: Food service was horrible!

Pros: Location

Cons: Everything charged extra. Internet, parking etc.

Pros: Close enough to the airport.

Cons: This is NOT a four star hotel. Rooms and hotel in general in a pretty significant state of disrepair. Outdated and run down.

Pros: Good proximity to Penn Station

Cons: Did not enjoy our stay at this hotel.

Pros: The room was dirty with blood splattered all over the walls.

Cons: Wanted $50 deposit for 22 hours.

Pros: The one lady we talked too at the front desk was very nice and hospitable. The location was convenient to the airport

Cons: The rest of the staff was very indifferent and unfriendly. I asked if there was free wifi and told yes. But later I was charged for it unbeknownst to me. The hotel is listed as a 4 star but probably needs to be a 3star. We've stayed at nicer 3 stars

Pros: It was close to the airport.

Cons: There are many things to complain about, but i would give the important things that are basic need that the hotel should provide are:- WiFi:- Its aboutly cheating for the customer there is no free internet in room. Its so bad that you provide with charge

Pros: Great value, location & friendly staff.

Cons: Hotel was noisy, not from the proximity to the airport but the guests. Stayed 3 nights in adjoining rooms on the 7th floor and each night guests were very loud in the hall late at night (past midnight), despite the sign in the elevator to be considerate of fellow guests. Would think twice about staying there again.

Cons: Toilet too low, bed hard, terrible pillows

Pros: I would never book this hotel again

Cons: I would never book this hotel again

Pros: Restaurant

Cons: We got in at 1:30 AM & we're awakened by shouting, laughing and screaming at 5:30AM

Pros: The beds were comfortable and the room was clean.

Cons: Paying for parking. There is no pool even though there are pictures online of a pool.

Pros: I waited for the shuttle at the airport for over 1 hour so I emceed up staying at the hotel for only three hours and the nightmare is that they charged my credit card extra money yet when I checked out All was paid for. Worst experience ever!!!!!!!

Cons: They took tooooo long to pick me up from the airport and they charged me extra money even after I paid for the room.

Pros: Not much it was just in a decent location

Cons: Rooms were musty beds were not comfortable furniture was old and very worn as well as wrinkles in the carpet nothing was appealing. Wouldn't even give us access to the microwave at its hotel restaurant even though we were willing to leave or give money.

Cons: Dust on towel rack and telephone

Cons: Restaurant has limited selection and very pricey for the plain food you get. Two star quality.Restaurant has limited selection and very pricey for the plain food you get. Two star quality.

Pros: Lobby room/area

Cons: Rooms are very average, the food was awful.

Pros: Everything was as perfect considering the virus situation

Cons: Wrong timing really cause of certain rules we couldn’t get in the pool or have breakfast but I appreciate the bag of fruit n water

Cons: With chaos goin on in the world i was suprised at the perfection of the our suites. Although the young lady at checkin was rude and ill mannered we over looked it and enjoyed our stay!

Cons: The pool was not clean and very cold.

Pros: Everything else is perfect hotel was amazing

Cons: That I booked a room for 3 people and it wasn't enough towels and rags. And breakfast sucked sorry

Pros: The back door

Cons: The coffee creamers

Pros: Staff were friendly, shuttle service was great.

Cons: My room (#200) has electrical problems. Lamp, night light, iron, bathroom light did not work.

Pros: Nothing except that the shuttle was in time.

Cons: Offering breakfast before 6 am which should have been included since I paid for it.

Pros: Location to where I had to go.

Cons: Bathroom needs updating.

Pros: Complimentary breakfast, nice room.

Cons: Distance from restaurants. Shower leaked.

Pros: Yes the hotel mistakenly charged me for 2 nights parking. Obvs had no vehicle but the charges were reversed right away.. all good

Pros: Very clean and quiet

Cons: They should look to invest in a kitchen/bistro in the future

Pros: it was clean food was delicious . i loved it great experience

Pros: Location was close to Prudential Center and NYC. Room was comfy. Great value.

Cons: Noisy airport and interstate traffic. Pool was not clean. In room frig was making buzzing noise.

Pros: Courteous professional from desk staff and very clean modern rooms

Cons: Nice clean horel at a reasonable price

Pros: Free shuttle to and from airport Nice, clean, good sized rooms with separate seating area and fridge/microwave Better than most standard hotels but priced the same if not less Front desk was nice and helped arrange shuttle to airport next day

Cons: The shape of the room is a bit odd and as a result: 1) The placement of some of the items in the room doesn't make much sense 2) The temperature is very different on one side of the room than the other so be sure to adjust the thermostat based on how it feels where you actually are in the room

Pros: Closeness to the airport. Complimentary shuttle and great breakfast. Overall good value for money

Pros: Needed an overnight stay and price was good. Free breakfast and free shuttle was convenient.

Cons: Old not updated rooms. We had old shampoo in room that hotel had not replaced from previous guest.

Pros: Soap offered is for one lather and one lather only. They’re selfish with towels. The staff at night is poorly trained. This establishment charges to park in a parking lot that is known for carjackings. I’ve visted this hotel on numerous occasions and this is the worst service I’ve ever received and I will not be spending my money there again.

Cons: Everything. the Springhill Suites is the worst hotel EVER.

Pros: Breakfast was good Bed was very good.

Cons: Everything else was bad. The 1st room that they gave me had a bad weed smell. Then they moved me to another room that had a bad smell. It's a total mess place that would dent the image of Marriott . I found 2 large cockroaches in the 2nd room that I got. Breakfast was good but they closed it 20 mins before schedule which tells me that the staff just wanted to finish the eork and leave. Overall very bad experience considering the cost and Marriott banner

Pros: Good staff and Breakfast, facilities was very clean.

Cons: It is on a "concrete island" with nothing else near it other than 2 other hotels and no way to get anywhere other than by vehicle. There are no restaurants or stores that can be accessed by foot.

Pros: Price was good for where it's located. Large room. Free shuttle to airport.

Cons: Loud, rowdy guests. Had to call front desk. Overcrowded eating area for breakfast. Limited selection. Uncomfortable beds. No restaurants or shopping within walking distance. No restaurant.

Pros: The pillows were amazing! Most comfortable pillows ever. Room clean, simple, functional, roomy. There's a shuttle that picks you up at airport and takes you to the airport.

Pros: Quiet. Beautiful

Cons: Roadway access is a little complicated.

Pros: Service was top-notch, from the concierge, the shuttle drivers, housekeeping, all staff was sincere in making your stay most comfortable, also generally seemed happy to work which makes for good vibes all around. Very convenient shuttle service to Newark airport. Pretty good breakfast.

Cons: No bar (kind of a drag for most adults), soda machines were not stocked and were also faulty, location is not the best since there's not much around but is close to the airport.

Pros: The room was spacy

Cons: The front desk put me on hold for 7 minutes, come back and ask to put me on hold again. I hung up. Front desk absent for 5-10 on check out at 450am. Front desk needs to be retrained

Pros: There is no noise from outside creeping in or from people in the hallways. The bed is very comfortable. The price is right.

Cons: Food selection at breakfast is very limited. No other meals are available at the property and it is inconvenient to find a restaurant nearby. Parking fees are high.

Pros: N/A

Cons: N/A

Pros: The staff , breakfast and pool

Cons: The location kinda tricky

Pros: Convenient shuttle to the airport They provided me with take out menus for nearby delivery I ordered delivery from a nearby Italian restaurant and they delivered it right to my hotel room door. Nice indoor pool and jacuzzi

Cons: There is no bar or restaurant in this hotel you have to walk down a road where there is no sidewalk to get to the Courtyard Marriot which is a short walk but 2 doors down to get to the food and bar. Menu and bar is extremely small.

Pros: Overall the hotel was beautiful. The room was very spacious and neat. My stay was very pleasant.

Cons: The jacuzzi was out of order and the pool water appeared to be dirty. I didn't like that you have to pay for parking if you booked a room and that you only have 1 hour of free parking.

Pros: 1st- Decent breakfast 2nd- Could not hear the airplanes even though we where right next to the airport. 3rd- After having an issue with the first morning having the lobby and breakfast area completely blocked by a school group, they moved them to a conference room are for the next 2 days to resolve it. 4th- Had plenty of power outlets around the desk. 5th- The free wifi internet was not slow, making it unnecessary to purchase the $9.99 a day "upgraded high speed" pass.

Cons: After reading reviews for all the hotels in the area and seeing mixed reviews for all,I decided to to try each hotel for a few nights to see which was the best. Facing a 2-3 month stay in the area, I was going to be able to try a few. This was my second hotel after Holiday Inn Newark, so here is what I got. 1st- No bottled water in the room, maybe this is just a Northern US thing, because most major hotels in the Southern US and West coast have 1 or 2 free bottled waters in the room. 2nd- Had to pay $15+tax a day for parking even though when reviewing the description of the hotel it said there was a "Surcharge" for extended parking, it did't show the fees for parking until after booking even though it showed it as an amenity. I mean, I didn't have to pay for the pool, business center, gym, or elevator use, and they were all listed as amenities without noting a surcharge. 3rd- There was a smell to the room I couldn't place. It was a light smoke and minor mold smell. I got used to it after being the room for a few hours but every time I left and came back, there it was. 4th- Fridge was the smallest fridge you could possible find, like 1.2 ft2.

Pros: Price was reasonable

Cons: 1. No restaurant 2. Very hard for Uber or Lyft drivers to find the hotel - it is hidden in a maze of freeways behind the Courtyard and Fairfield inn. very odd geographic location 3

Cons: Terrible Shuttle Service...had to call 5 times and it took over an hour to finally get a shuttle ride.

Pros: Nice space in the room. The fridge in the room was a very nice plus. As was the microwave, though that wasn't used. The shower pressure was excellent as was the service from the staff. There is a gauntlet of potholes to get to the actual hotel, and getting to the hotel from Elizabeth was a bit of a tour with many jug handles and potholes, but for that area, that is par for the course.

Cons: Slow internet. 2Mbps for free is still terrible. Dim bathroom lighting. Thermostat repeatedly reverted back to air conditioning and it was 33º outside at the time. There was an air freshener smell in the room I didn't particularly care for. Many potholes along the drive to the actual hotel once you exit from 1 & 9.

Cons: I was throughly disappointed in this hotel because kayak robbed me i was double charged for a room and it took over a week to recieve my money back after getting the run Around from kayak and orbitz i had to go through my bank And Many other channels to try and retify this companies mistake ill never do business with kayak orbitz or springhill Marriott again

Pros: clean comfortABLE. close to nyc.

Cons: isolated

Pros: Staff was very professional. Staff member, Tawana, has always been exceptionally helpful and professional.

Cons: No microwave or refrigerator in the room

Pros: The room and close to the airport.

Cons: A microwave in the room to heat your food I was on the 5 fl. one microwave in the lobby for ever one to use with the virus one microwave.

Pros: The best thing about this property is that you are always greeted and helped by an exceptional receptionist (Tawana). She answers all of your questions, very approachable and checks you in within minutes. She makes me feel welcome each time I visit. Thank you so much, Tawana!

Pros: It was pretty

Cons: Nothing, it was fine.

Pros: Very great service, especially during the pandemic.

Pros: Very clean and accommodating!! I loved that the staff was so helpful! Will recommend to family and friends

Cons: That I had to get on the freeway to get to the actual place. But it was not even 5 mins of driving, so not too bad.

Pros: Beds are comfortable and I felt that guy was slow but courteous.

Cons: Coffee station was dirty and not kept up. Overall cleanliness was pretty lacking especially during a time of Covid. I was on the carpet, etc.

Pros: Location and friendly staff.

Cons: No

Pros: The room was clean, staff was courteous. It was a 7 minute drive to the airport parking lot.

Pros: The room was clean and quiet.

Cons: The room was fine.

Pros: Location/cleanliness.

Cons: The hotel was clean but did smell like cigarette and pot smoke. I¿m not sure what was going on but the room next to me was SO loud. I finally called the front desk around 3am and they did take care of it promptly.

Pros: My stay was great!  the guest receiver is always so very professional and pleasant. It is a pleasure when you are traveling to meet people who make your stay more than you expect. I often stay at this hotel and each time I visit the service improves.

Cons: At this time I was very pleased....

Pros: The pricing was really good

Cons: The elevators was to small & took to long to come up & down in it

Pros: Room was cute!

Cons: The only problem I have is the $125.00 hold you ask for, the amount is ridiculous

Pros: I didn¿t like this hotel at all and will never stay there again. The staffs were not friendly we waited for 20 minutes before the shuttle came for us thats after we call the hotel and the receptionist was very rude. They were loud guest while in the room

Cons: Everything!!!!!

Pros: It was clean.

Cons: The beds were uncomfortable did get a room change but that wasn¿t any better..the tv wouldn¿t function correctly had to ask for help and also had to ask for towels..

Pros: Room looks great. Friendly staff. Clean lobby. Luggage cart was so useful.

Cons: Parking is absolutely horrible and there was no microwave or fridge. Had to pay $15 for it.

Pros: I always found parking pretty easily.

Cons: The bathroom was too outdated for a hotel chain as big as the Holiday Inn. Not only was it a disappointment that there wasn¿t a stand up shower, but the tub was a little cloggy and did not drain properly while the shower was running.

Pros: Location and overall maintenance the

Cons: No

Pros: The location was perfect for my needs, the staff really kept on the cleanliness.

Pros: Very accommodating

Cons: No

Pros: Everything

Cons: Nothing

Pros: The rate of the room was a really great price

Cons: Parking & the elevators was always busy really small area for where the elevators was sitting at and the front lobby had a space heater

Pros: It was right next to the car rental place, next time if I decide to go with your hotel I’ll only rent my car for the day I need it and walk from the hotel to pick it up. 😌

Cons: No fridge or microwave in the room, had to put food on ice from the ice machine. Also, I asked for an extension on checking out and they said it would cost $75 flat fee for 1-3 hours more, which is pretty much me paying for a whole extra night. Really?

Pros: Very clean

Cons: Did have a restaurant to eat annwas not notified in advance when booking

Pros: The room was nice

Cons: Literally get second hand smoke just walking in there but apparently there’s a no smoking policy

Cons: I found a bag of needles under the couch after I had been staying there for about two days already and room service had supposedly “cleaned” the room before my arrival and during my stay

Pros: Very unprofessional and unfriendly staff

Cons: Staff did not seem knowledgeable about how things work. They gave conflicting answers to same questions

Pros: Nothing switched out as fast as I could

Cons: Smelled like weed, no cleaning of room, was forced to go to front desk to pickup towels so I can bath.

Pros: Airport shuttle for EWR

Pros: No refrigerator

Pros: Nothing about best of thia stay.

Cons: I don't like many things spl service.

Cons: I could smell weed inside the hotel. Cleaning was not as i

Cons: For the same price throughout the US I felt that the room was not worth the rate it was charging. I had no: shower curtain, microwave, free wi-fi in room, paper & pen. Plus there were not ample towels for all of us to take a shower plus mop up the floor!

Pros: It’s closed!

Cons: The hotel is closed for renovations and I was rerouted to Crowne Plaza. Thank God because that area has a lot off ppl just hanging around doing nothing.

Pros: Best part free parking, convenience to malls food.

Cons: I had two different stays here back to back and each time the bed had me itching . I kept showering morning and evening and I still itched. I will not be staying here again.

Pros: The room size was great and mounted TV was a nice feature.

Cons: The hotel service took quite sometime. The shuttle itself was run down and it`s confusing for other people that there are two Holiday Inn`s in the vicinity so you need to double check the address prior to boarding the shuttle.

Pros: Once I got to my room. It was pleasant. The experience was totally different than in the pass.... And I was there last month... The staff was totally unprofessional. Until I got annoyed. Holiday Inn “Ramanda” is where I always stayed for year

Cons: I got there at 1:00 p.m. and was told to go and come back at 2:30. When coming back at 2:30 p.m. I was told to gave a credit card for $125.00 to be held for 7 to 14 business day or to gave $250.00 cash. I have never been so applauded. For what? $15.00 for

Pros: Nothing

Cons: I book the room paid in full before I arrive and they had the nerve to charge me and additional 129.00 dollars up front. No where I the contract stated that. I couldn't get my money back or stay in the room without paying an extra fee.

Cons: I got hives and diarrhea from the food I purchased at the hotel because it must’ve been expired. I called the hotel manager to inform him on my experience and he said he’d send me his info so I can write a complaint. He never bothered follow

Pros: Had a kureig. Hotel employee was worked in the front desk upon check in and he was amazing

Cons: Called for a shuttle from airport certain people who answer do not let the shuttle guy know right away waited 40 minutes twice for a shuttle. Room smelt a bit of cigarettes.

Pros: It was 90 degree outside and the air conditioning system was blowing out hot air even after attempting to fix it. We had to leave the room after being there for a couple of hours.

Cons: It was 90 degree outside and the air conditioning system was blowing out hot air even after attempting to fix it. We had to leave the room after being there for a couple of hours.

Pros: They had food

Cons: no

Pros: Clean

Cons: No

Pros: Hotel was clean and in a great location! Very modernized and had a free airport shuttle.

Cons: There was no refrigerator and microwave, which is a convenience I usually prefer in my hotel stays. The staff were not enforcing the mask requirement or the 6 foot socially distancing rules due to coronavirus.

Pros: Spacious room

Cons: The unexpected deposit of 125.00 which is held for 7 to 10 days :(

Cons: Paid for a non-smoker room; well got there and the room was oozing of smoke made me sick to my stomach. Had to pay 125$ deposit and the front desk lady didn’t say I could pay in cash now I haven’t received notification of the bill paid.

Pros: Close to airport

Cons: No cleaning or linen service on weekend. found and killed several bugs during stay.

Cons: We thought breakfast was included. Coffee only served from 12 am to 6 am??

Cons: Electronic key did not work, had to go back to front desk to replace. No outside line phone service whatsoever. Cold shower in the morning....

Pros: Drivers for shuttle were very nice.

Cons: Staff very unhelpful and gave misleading information about breakfast. Noisy room with very old furniture.

Pros: The rooms are large and the lobby is nice. There's an attractive bar and restaurant. I felt safe as a female traveling solo.

Cons: Dirty carpets in room. Shuttle was slower than advertised. No coffee in lobby.

Cons: I waited 45 min to be served a simple turkey burger. also in the morning the elevators didnt work.

Pros: Near to Airport, shuttle to airport

Pros: Convenient, clean, and comfortable

Cons: Food in restaurant was mediocre and overpriced; wait staff seemed disinterested

Cons: Non internet for 2 days and the staf doesn't figure out a solution. I spend a lot of international data it costed me a lot.I booked it was i dicated that we have free Wifi.

Cons: There are bedbugs and some other insects! My son got bit! I requested to get the room cleaned and fumigated, front desk sent someone one to take a look and that was it. She said it was not abedbug biteand they'll have the room inspected, nothing happene

Pros: Room

Cons: Breakfast too expensive. No microwave or fridge in room

Pros: Front desk staff was friendly and told us the easiest way to get to nyc.

Cons: There seemed to be a lack of staff in the dining area. The 2 different young men who waited on us were okay but seemed unsure of what they were doing. Which would have been fine if the prices werent so outrageous. If you are expecting guests to pay that amount for 2 appetizers, I would be sure to have appropriate staff to wait on them.

Pros: Transportation

Cons: No consideration for guests

Pros: We really liked how close the hotel was to the airport. The shuttle between the airport and the hotel was about 5 minutes.

Cons: If you're not used to road noise you may have difficulty sleeping

Pros: location and the fact it had onsite Restaurant

Pros: Front desk staff and hotel shuttle driver were fantastic. Room service was prompt and thorough.

Pros: Love how close to New York and how easy was to get on and off the highway.

Cons: The water pressure was low.

Cons: The very unhelpful staff. Expensive prices at the restaurant and the parking.

Pros: Location only

Cons: The room was nasty. There were obvious food stains on the couch. Hair in the tub. The paint was chipped throughout. The room smelled. This place is in dire need of an upgrade. I was rather flabbergasted that a Hilton hotel could be so poorly maintained.

Pros: The cleanliness and friendly staff!

Cons: The hotel is absolutely perfect besides the parking!

Pros: Comfortable beds, good size room.

Cons: Staff refused to allow a 1pm late checkout. We checked out at noon. Not friendly front desk personnel. Also property is quite old; needs to be updated.

Pros: Nothing at all

Cons: The room had a smell and

Cons: Only 1 elevator was working. Took forever to get 1.

Pros: The location was great. The shuttle bus driver was nice. Food and staff were good in the restaurant. I would have given them a 9.

Cons: It seems to me like this Hilton was on the lower end of the Hilton scale....like they were getting ready to sell to more of an economy level of a hotel.

Pros: Clean reasonably priced. Hotel van was full both ways.

Pros: Very clean

Pros: Great for flying out of Newark Airport

Cons: Hotel was as advertised. Smoke in the room so I got a room change. The fire alarm starting chirping in the next room. Iron and damage so it leaked all over my shirt. Overall, very disappointed.

Pros: The mattresses was really bad

Cons: The beds was really bad

Pros: Restaurant and Starbucks

Cons: Dirty.

Cons: Poor sound insulation No water bottle in room

Pros: The front desk staff were incredibly pleasant and accommodating, which is particularly nice when your flight was delayed an you're rolling in at 4am...

Cons: Tiny bathroom. Hallways are a bit tired.

Pros: Location and staff

Cons: Hotel shuttle was along wait. My wife waited 45 minutes plus when she came in earlier that afternoon. I watched other Hilton brand shuttles come by twice as I wai8over 30 minutes for the hotel shuttle when I came in that night.

Pros: Everything ok

Cons: in this hotel parking is very uncomfortable, and the keys to enter and exit did not work.

Pros: Breakfast.

Pros: The staff was super friendly and efficient. For example, when the 4:30 am airport shuttle was full, the staff quickly called another. The hotel also had a restaurant so that I didn't even need to leave to get a meal after a 12-hour flight.

Cons: Had to pay for parking

Pros: Comfy bed. Airport shuttle included. Toiletries in the bathroom were nice.

Cons: Way to overpriced for the quality of stay and breakfast wasn't even included for the price. Room didn't look like it had been hoovered, just didn't feel to clean all round. Couldn't find any convenient public transport to get there.

Pros: I loved the front desk receptionist. She was very kind and accommodating at check in. My room was also very clean.

Cons: I did not like the options for parking.

Pros: Comfort bed

Cons: Not a lot of restaurants around the area

Pros: Environment

Cons: Parking

Pros: I love the sheets the the Hilton uses

Cons: There was nothing close by except the airport. The only choice for dinner was the hotel. Which was OK but nothing special.

Pros: The staff

Cons: Parking was horrible. The room was hot and the thermostat changed nothing. The window was stuck so I couldn't open it for fresh air and cooling, the mattress was the kind that sinks in the middle and is lumpy, website says room service til 1, not true.

Pros: It is near EWR. It is kind of old. It's location sucks, especially compared to the cluster of hotels near the big outlet mall also offering free EWR transportation. There are better choices in this price range, $-------. Staff was friendly & beds grea

Cons: Compared to other hotels offering a free airport shuttle, this hotel does not measure up. Despite being almost on the airport property, it is still very remote. No restaurants or anything. It is surrounded by I-95 and a huge cemetery.

Pros: Nice staff

Cons: No breakfast paid parking no usb phone charger dirty elevators no frig or microwave

Pros: The room was very clean, nicely decorated and spacious.

Cons: The airport transportation was terrible, once we finally arrived. We were told the restaurant had just closed and room service as well. The ice machine on our floor didn't work.

Pros: The staff on the morning shift are good but when we checked in (late night), their lobby staff were poorly trained. It was a mess.

Cons: The room is very dirty and close to elevator so you can hear people come and go clearly. Not sound proof at all.

Cons: driving directions to reach hotel are difficult, maybe the construction arround the area. It's not friendly at all.

Cons: Driving Directions to reach hotel are not easy.

Pros: The hotel location is good. The waiter who served to me was very nice.

Cons: At the middle night(Jan-27), somebody who stayed next to my room, they talked hours loudly. I couldn't sleep. I think the problem was the room itself. There was an inside door (It can acces the next room), which didn't resist sounds well.

Pros: Shuttle service was on time and clean

Cons: No

Pros: The price was good.

Cons: The hotel seemed dated. The rooms dark, the hallways battered. The route to get to and from the airport was crazy, even though the airport is literally across the street.

Cons: Gym was hot like a sauna. No circulation

Pros: Next to highway

Cons: Parking it cost $24 to park I wouldn't stay there again

Pros: Every staff I encountered had the same superb customer service. They were always attentive and address things fairly quickly. This was very refreshing.

Cons: The room tub was clogged, which made taking a shower uncomfortable as the water rose to our calves. Although maintenance came up to fix it, it happened again when the next person bathe. The following morning the sink was clogged almost overflowing. I'm pretty certain there must've been some plumbing issues, because it's highly unlikely for this to happen within hours. Besides the hotel restaurant, finding options to dine were very limited.

Pros: Location was close to where I needed to be and easy to get to.

Cons: This hotel was not up to the standards of a typical Hilton hotel. My room was full of dust and not as clean as I expected for a Hilton hotel. There was nothing over the top or above average in regards to hospitality or staff treatment.

Pros: The staff was great. The airport shuttle was awesome

Cons: The room was very dusty, our view was of the cemetery, it was very dark not good lighting, extremely loud, room was next to the elevator and ice machine. All night anyone who left their room you could hear the doors slam. It was not worth --- dollars

Pros: Friendly staff, convenient location

Cons: All good!

Pros: The room and pool

Cons: Security. Paid parking etc

Pros: The location to the airport is the best asset.

Cons: The hotel is tired and worn. The quality of the food service and the food itself was horrible.

Cons: The restaurant was over priced, the food was average at best and the service was not good. Disappointing for a Hilton.

Pros: Access to everything

Cons: Fixures in the room needed maintenance

Pros: nothing

Cons: Very rude staff and poor services.

Pros: It was clean and close to the airport

Cons: I was asked if I wanted a room on top or lower floors, I told them I want a room that is clean and quiet. The room was clean, but not quiet, also at about 2AM someone tried to come in, sec lock stopped them. At checkout I was not ask about my experience

Pros: good overnight with early morning flight departure. Enjoyed lobby bar with good accompanying menu -- not a bad place to hang out and unwind. Staff was friendly and accomodating, keeping their cool during a substantive number o all-at-once check-ins.

Cons: Shuttle from airport terminal departs from the extreme end of the airport, which depending on your arrival

Pros: Room was clean and spacious. Comfortable.

Cons: Original parking lot wasn't working and had to park in the guest parking, which was completely packed. Only good thing was that instead of paying $20 for parking, I only paid $15 plus fees. Ridiculous that we have to pay for parking, even with a room. Pantry area was almost empty with no variety,

Pros: Clean

Cons: Not enough mirrors you couldn't chill wroth your friends because the walls are paper thin

Cons: For of all this app said that the Hilton had a spa and that was a lie !!! Also the indoor pool was dirty! The customer service was shitty. & to top it off we had to pay for parking which was $20.

Cons: Parking fees

Pros: Great location for use of Newark airport. Great staff!

Cons: Nothing

Pros: Staff was very nice and extremely helpful.

Cons: The location isn’t the best, traffic was terrible getting to the hotel but that’s not the hotels fault. One thing that wasn’t great was they charge $31.00 per night to park your car at the hotel, even with a room booking. Say your going away for a week that’s $217.00 just to park the car. They should give some kind of discount or a day or two free with a room booking.

Pros: Comfortable

Cons: AC not that good. No sir down - table service restaurant

Pros: I liked that we could easily go to our family’s room by using the sliding door which faced the pool. It was like being at a hotel with an outdoor patio. I love that about this hotel. It’s indoor yet with an outdoor vibe.

Pros: My flight was delayed so I got in very late and had to be up early. I wasn't in a happy mood. However, the front desk people cheered me up with their hospitality and personalities. Thanks to staff. I'd go back because of them.

Cons: I was only there for 3 hrs of sleep so don't have much specific feedback on the hotel itself.

Cons: They didn¿t clean the room properly and didn¿t change the toiletries from the last guest and I found that to be very disturbing

Pros: Staff

Cons: Location

Pros: Free parking

Cons: The Foot was the same as Mc Donald. The Bathroom was old. Many broken wall ceramic. The Room was very old. A Motel 6 is better. Pool was closed. Drinks only in bottles. For this quality is the roomrate too much. This is not Hilton quality¿¿

Cons: The location, the parking fees and the difficult directions to follow to get there.

Pros: Nothing except the accommodating staff that met my needs after I complained

Pros: The night staff was very hospitable. The hotel if properly cleaned would have been amazing.

Cons: The hotel has super dirty. Previous guest left things in my room to include make up brushes, hair all over pillows, sheets and headboard. When I asked to have cleaned, the staff brought me wet paper towel in a plastic ice bag. Horrible.

Pros: Proximity to the rest of the city

Cons: Everything else was terrible. Parking is charged but there was no prior notice during the time of booking, no refrigerator or microwave in the rooms, couldn¿t access the balcony for the view which was one of the major reasons for booking this place.

Pros: Reception area and help desk person was good.

Cons: Room have no refrigerator, cleaning service never showed up, I could hear next room while showering or flush toilet. Location is very bad. I rented for 3 nights and by second one I had to leave. Sorry but no a good place to stay

Pros: Not really anything. 1st room had bed bugs and second room was very noisy with other guests.

Cons: Bed bugs in first room and paper-thin walls. Could hear other guests like they were in my room. I will not be going back to this hotel.

Pros: I liked the staff, very friendly people

Cons: Ice machine was broken

Cons: My room was supposed to have a balcony but that¿s not the room I received. The tv is super small the bathroom was so Tiny it makes it impossible to take a hot shower without feeling like you¿re suffocating. The 150$ security deposit is crazy

Pros: Great location, outstanding room, and outstanding price

Cons: Nothing to complain about.

Cons: The restaurant is terrible.

Pros: Clean and friendly

Cons: L9ng long wait for shuttle at airport

Pros: Desk staff is super awesome! Made it a point to come out and say hello to my dog when we passed through most days! Also the restaurant is serving food all day so it¿s convenient between meetings.

Cons: The road leading in is full of potholes, I ended up with a flat tire needing replaced by second day. The bathtub has the coating peeling off and it looks awful... this is also the only 3+ star hotel by the airport without a fridge in the room.

Pros: THEY HAD A SHUTTLE TO THE AIRPORT AND TRAINS.

Cons: NO MICROWAVE NO REFRIGERATOR EXPENSIVE SNACKS $525.00 HOLD ON MY ACCOUNT-$75 A DAY WAS RIDICULOUS A SERVICE FEE FOR VENDING MACHINE FELT ROBBED YOU CAN'T OVERCHARGE CUSTOMERS TO RECOUP COVID 19! LOSS-WE ARE ALL STRUGGLING! LOCATION WAS TERRIBLE!

Pros: Like location

Cons: Horrible parking paid $25 no spots. Front desk staff 25 minutes to check in. Bathroom dirty, housekeeping didn't clean/make bed next day. Noise level of guests in next room had us up until 3am! Front Desk Manager never returned my call!!

Pros: This hotel has no amenities. It costs too much and staff stole my diamond necklace!

Pros: It was near the airport.

Cons: Nothing was open pool closed elevators didn¿t work. The front desk person sucked. No one answers phone when u call from your room. No one tells you that you have to pay for parking and there was minimal parking. It was an extra 31 dollars a night

Pros: Clean nice shuttles

Pros: Wonderful

Cons: Everything¿s parfaitement

Pros: Very clean. And reasonable price

Cons: I wish the pool And gym was open but it¿s due to the area and COVID-19 measurements

Pros: Nothing!!!

Cons: It was dirty, had broken door handles in the room, phone in room wasn¿t working. And much more. Terrible hotel

Cons: the internet connection is not good, the corridors of the rooms are in poor condition, the photos show a very nice hotel but only at the entrance, the sockets to connect the phone did not work, the coffee maker was dirty

Pros: Location close to the airport

Cons: The first room assigned had a faultt door & smelled like smoke. The next room was poorly cleaned. The guests next door were having a party, played loud music, fighting and cursing. The staff told the guest we complained and they came & kicked the door.

Pros: Inside scene

Cons: No

Pros: the lobby was nice

Cons: there was no fridge, or microwave, my food went bad. we had to pay for parking each night we stayed which was 30. each night we stayed they kept an additional 75 as "precaution". Guest weren't forced to wear mask. I hated the hotel.

Cons: You charge for parking

Pros: Location location.

Cons: They could not find my reservation at all, and I had to pay for a night outside of my confirm pricing.

Pros: The bar and restaurant

Cons: I did not like the fact that there was a $25 fee for parking and nobody told me about it

Pros: My kids and I felt welcomed

Cons: I love this hotel and staff

Pros: Parking and the beds

Cons: staff

Cons: I became sick and I wanted to cancel. I still was charged for not showing up During the pandemic, people should be cautious. Instead, they charge people and not consider the health of others. I stayed home but how many went in sick.

Pros: This hotel was the most noisy ever stayed. Don’t like anything about it.

Cons: The hotel management allowed thugs to come in and out of the hotel. People were partying all night, the next door were smoking weed and you could smell it in the hallway and our kids room. My son has asthma and it triggered his symptoms. Complaints nothin

Pros: The room was not clean when we checked and the view we had was the rooftop of the building

Cons: Wish they had a bigger tv and provided with a fridge. The bathrooms are a little small.

Pros: I used to like it a lot they have not figured out how to run a business during covid

Cons: The pool was closed that was not disclosed at booking. The way you have to order food is utterly ridiculous. There was a card on the room which was my own. My friend paid for parking and they charged her card the nightly rate twice during our stay

Pros: The view

Cons: This is a 3 star hotel not 3.5 The ice machines didn’t work No refrigerator in the room Had to pay for Parking $25 a day

Pros: Nothing really just an average hotel

Cons: Rip off with parking 25 dollars a day I never heard of such a thing

Pros: The location is what i like best about this hotel.

Cons: Management issues not providing soft drinks to guest upon request after cafe closed. no bread available for breakfast i.e toast,bagels,croissant's or biscuits. I had to asked twice for my bed linen to be changed the last time i was provided linen to do it

Pros: Bad

Pros: Nothing

Cons: The location.

Pros: Its wasn't what I thought

Cons: Nothing no microwave no fridge elevator broke I was on the 11th floor with kids in luggage had to walk down the stairs the parking lot gate was broken so every time you left you had to press a button which took them 3 -4 to open it the worst hotel ever

Pros: The staff was amazing. Extremely helpful and sweet.

Cons: There was a roach in our bathtub. Totally grossed out.

Pros: The staff was courteous and polite. The room had comfortable seating.

Cons: Desk told us where the breakfast was, but didn't say not included in price. Found out after the fact; the hotel does have an arrangement and price configuration for an overnight stay which includes free parking for the week, not informed before booking.

Pros: Close to the airport

Cons: My next room was very noisy all night. There were people shouting and banging doors and yelling all night

Cons: Quiet stay, sound proofing of rooms, and doors in between 2 rooms. Waking up twice in the middle of 3am and 7am because of toddler tantrum next door and parents yelling to console the child. The only thing you ever want is a nice sleep after a long day walking and sight seeing in NY.

Pros: Refrigerator & I don’t have to give 20.00 $ to have one

Cons: Customer service ☹️

Pros: That the staff answers promptly to any problem.

Cons: The bedsheets were dirty, in this case blood stains.

Pros: Very comfortable and spacious room. Breakfast had good choices and excellent coffee. The airport van was also very clean and efficient.

Cons: Free WiFi is not offered. The website froze up when I attempted to set it up. This is a common amenity and should be offered for at least 24 hours.

Pros: Breakfast was amazing

Cons: Free parking

Pros: Leaving. Check in & out only good staff there

Cons: Screaming kids playing in hallways after midnight. Trying to get served for food & drinks waiting over 15 minutes while 7 employees standing there chatting drinking ice coffee then finally ordering and it was double time getting food and it was only me an

Pros: This hotel is always clean and comfortable which is why I visit so often. I never worry about getting a good nights rest because this place does it for me. Home away from home!

Cons: They never seem to have the room type purchased available. I am always downgraded to something else. Why pay the extra for the executive king room when I am going to get a standard room regardless? That is very frustrating.

Pros: Comfortable bed and pillows. Prompt security when neighboring room got too loud after midnight.Shuttle drivers were very friendly

Cons: Staff were not very friendly. Wanted to clean room about 9:00 am and did not come back when I wanted to sleep in after that. Girls behind registration counter were rude.

Pros: Average room and toiletries. Heat and tv worked.

Cons: The bathroom appeared clean but smelled like it was wiped down with an old rag that had been wet for days. Room service fees were excessive.

Pros: Loud Construction and very dusty

Cons: The Loud Noise

Pros: Rooms were clean and well put together. Staff was nice.

Cons: Bathrooms felt a little less updated in comparison to the rooms. Bed was small

Pros: Very helpfull staff

Cons: Paid breakfast is not eorth the money

Pros: Everythings good, thank's!!

Cons: The room is a little old but everything works and very clean!!

Pros: Perfect hotel stay. Everything was lovely from the pool, to our hotel room, to the staff. They even welcome you with hot cookies! The best part is the Hilton Double tree is inexpensive :)

Pros: The hotel was comfortable and had all the amenities one could need. The staff was friendly and helpful. We were able to check-in before 11 a.m. without an additional fee, took advantage of the free shuttle to the airport several times to get to the Amtrak station and head into New York City. When our room keys stopped working at we went to the front desk for assistance, not only did the clerk apologize for the inconvenience, but she advised that if it should happen again, we didn't need to return to the front desk. Instead, we could call from a house phone near the elevator on our floor and they would send someone up to assist us. This hotel provided great value for the price and I would definitely stay there again.

Cons: When I checked out, I inquired about paying for parking. I was told that I would need to pay at the gate when I left since there were no charges on my room bill. However, I was not advised until I pulled up to the gate that they only accept cash there. Luckily, I had enough cash on hand to pay for my 2 nights of parking, but it would've been nice to have the opportunity to pay by credit card or at least forewarning that only cash is accepted at the gate.

Cons: The only reason I was at this hotel is because I missed my connection and was rebooked to leave very early the next morning. The airline did not cover the cost of the stay so I had a choice and picked the Doubletree. From booking to check out the stay was a disaster. The shuttle took over 30 minutes because no one at the hotel notified him people were waiting. Upon check in at 11:30 pm I asked for a 4 am wake up call. I confirmed it before I went to my room. At this point, my phone is completely dead, it wouldn't even turn on. I literally plugged it in and fell into bed. The wake up call never came, but thankfully, due to a a leaky faucet that dripped all night long, I never fell deeply asleep and happened to check my watch at 4:18 am. I got ready and went to the lobby to get coffee, which was supposed to be there 24/7 according to the person who checked me in-- nope, coffee service doesn't start until 6:00 am, a change was made last week. If you are stuck at Newark and are looking for a place ro stay, go somewhere else!

Pros: Value, and great view inside from inside balcony

Cons: Got off elevator and looked for room. Sign said rooms 501-527 left and 529-549 right. My room was 528. Figure that out. It was around 2 corners, but room was great in the end.

Pros: Shuttle service to and from airport prompt

Cons: No breakfast provide unlike most in area

Pros: Bed was comfertable, room was clean

Cons: Wall plugs far from bed Showerhead did not function well

Pros: Convenient location to the airport and decent shuttle. The warm cookie is always good.

Cons: The room was not in good shape. The chairs had big stains on them and things were falling apart. When I checked out and showed the front desk person the pictures of the problems of the room she did not apologize but just glanced at it and said she would tell housekeeping.

Pros: I like that this is a pretty consistent hotel. I've stayed in Doubletrees all over the country and the staff is always friendly, the beds are typically very comfortable and the rooms etc. are always clean.

Cons: I don't think that customers staying in the hotel should have to pay for parking. It is outrageous to have to make that extra payment when you're already paying a pretty good amount to stay there. Also, it wouldn't hurt to have affordable food in the restaurant. Since you don't have a free breakfast, at least make it affordable.

Pros: The room itself was clean and modern, well appointed. I liked the little coffee maker in the room.

Cons: The airport shuttle took 2 hours to arrive after 2 phone calls to the hotel from the airport pickup point plus I asked a person to call on his cell phone. The driver arrived in an unmarked van and said he was "at home" for the last hour. Meanwhile the competition (Marriot, Hilton, etc.) had 6 shuttles each arrive within the same time frame. When I finally arrived at the hotel at midnight, the front desk asked for a $100 deposit to insure I was not a smoker. I am a senior who hasn't smoked in 35 years. When I awoke at 6 AM I had to go down to the front desk to get the wifi code because the phone appeared not to be working, I couldn't hear a dialtone. The clerk said the volume must have been turned down to zero. After an 11 hour flight from Europe it was very unnerving having such indifferent attention. Never again.

Pros: The staff was nice

Cons: The restaurant was closed , the room needs maintenance. Things was broken

Pros: Staff was very professional

Cons: My room

Cons: Bedding had stains, towels were flimsy & cleanliness was questionable.

Pros: The location and friendly customer service

Cons: Was smelling cigarettes 🚬smoke almost everywhere we turn

Pros: The room was spacious . It was quiet. The staff was friendly . The bar was great nd so was the food.

Cons: The jacuzzi didn’t work at all. All the tub did was vibrate . There was a sink handle for the jacuzzi which made it take 20 minutes to fill up. I told staff they only suggested I turn the jets. When I did that, hella hair nd other stuff came out. So I cleaned it. Still didn’t work. The tv wasn’t working right cause they had dish network. It was raining so no tv. They should switch to cable.

Pros: Very close to the airport. The staff was friendly.

Cons: Parking is horrible. And people were in the hallway screaming at each other at 3 am.

Pros: The check In was easy

Cons: The room was very dirty the floors was dirty my kids feet were black in less than 10 mins the bathroom had hair all over it the bed sheets had stains I went to family dollar and got my own cleaning supplies and cleaned it myself and brought my own sheets

Pros: Location and price.

Cons: The set of towels was insufficient for a 2beds room and needs absolutely to be changed. No one should pay for a hotel room where you can see through the towels.

Pros: The location

Cons: I was bite on both arms and from something in with itching for days Also I only booked this hotel because it provided round trip transport to and from the airport and breakfast but they didn't have the breakfast either so it shouldn't be advertised!

Pros: Nothing

Cons: Everything

Pros: I guess it was cheap, but never again. It wasn't worth the money.

Cons: Smelled like weed, my room smelled like smoke, no carpeting on the floors, bathroom toilet was running when we got there, it felt gross, and there were loud noises at night (like rap music and calling out loud, etc). The shuttle was also terrible and late

Cons: Parking

Pros: Location

Cons: Almost Everything

Pros: Size of room was good

Cons: It was not clean. There was hair everywhere: sink, toilet, bathtub, floor bedding, pillow case. I tried not to look too closely, but it was literally everywhere. Super disappointing because the size of the room was nice and not a bad room in general.

Pros: The staff

Cons: Location... how small and in the corner the jacuzzi was in my room.

Pros: I liked the cleanliness of the hotel as a whole. The room was clean, no funky smell.

Cons: I was Highly disappointed that I was given a room with a dysfunctional hot tub. Money I spent extra for the Jacuzzi went to waste. I was extremely upset.

Cons: Customer service was lacking big time especially with the overnight staff

Pros: Location

Cons: First room wasn't clean second room bath tub wasn't working

Pros: Location

Cons: Nope

Pros: No tv remote, ask for a new they wanted to switch my room . They let me check out alternative room and it was smoked in

Pros: very dirty

Pros: The maintenance of the facility and price

Cons: No windows to open for air

Pros: Hotels are wayyy cleaner than the competition surrounding

Pros: Location

Cons: People were sleeping in the lobby. Gross. Don’t know why they were not removed. Staff not friendly. In fact they acted as if customers were an imposition.

Pros: The staff were friendly and helpful.

Cons: The whole place smelled like weed and I got woke up in the middle of the night by police officers breaking up underage parties across the hall.

Pros: Nothing

Cons: Everything noises all night tv worked sometime soda machine broke no blankets just sheets only 1 set of bath towels asked for bleach to clean I got deodorant and the mattress so cheap n flemsy

Pros: The lobby’s was nice and clean but the room was dirty.

Cons: The room was very dirty we had to go down and ask for a clean room and the young man at the reception desk seemed like we were bothering him. I don’t think he knows that customer services is part of his job description.

Cons: Blood on the sheets

Pros: Compare to other Best Western hotels in WA, the one where I stayed in Best Western Plus, Newark airport West , I did not like at all. The reasons listed below.

Cons: I stayed on 12/21/20 and 1/7/21. The rooms didn’t have enough lights, I could not do my work there with that gloomy lamps light. Bathrooms were not clean enough. The bathtub plug did not work. There was no hair dryer in the room. There were no tea

Pros: The price was right.

Cons: Very noisy. Can hear every little noise. No smoking but room reeked of cigarette smoke.

Pros: This has to be the worst I've stayed at.

Pros: The room was nice

Cons: They gave me a used hotel room at first and had to go back for them to give me another one. I also picked this hotel because it specifically said they had breakfast and i asked and they said no.

Pros: Staff was very attractive to my needs

Cons: No breakfast due to COVID-19

Cons: You can hear everything coming from the surrounding rooms, hardly any parking, & no breakfast which was advertised as complimentary.

Pros: Nice hotel

Pros: The staff, shuttle service

Pros: I didn't like nothing about it was the night of my life into a hotel like this

Cons: People making a whole lot of noise i can't get to sleep it was very disgusting and disrespectful to know that you have paid your money to be somewhere to enjoyed yourself and it turn out you get very uncomfortable. Just tasteless

Pros: Best tv service I have seen.

Cons: Tv did not work. Got it fixed. Microwave did not work. Mini fridge froze my food. Did my laundry, dryer did not work. Bathroom smelled of smoke (they did offer a room change, I had unpacked). Actually, it seemed like many smoking rooms. Bathtub very dirty

Pros: 24 hours shuttle, tile floors

Cons: Water hammer in the pipes, floor was gritty, beds are worn out

Pros: The room was a nice size

Cons: The walls were really thin and you could hear everything going on around you. It didn’t feel like. 3 star hotel. There were no services open. It smelled like Pot everywhere.

Pros: The Staff is friendly

Cons: The hotel is not very clean. It is very close to the airport and the highway which makes it a little loud at night

Pros: There is nothing that unlike about this hotel. Is not easy to find and has no clean space. Not much friendliness from the staff.

Cons: I didnt like anything about it. I need to ask you for a full refunds

Pros: The room was amazing. Absolutely great looking rooms

Cons: Parking

Pros: right by the airport

Cons: dirty elevators, very no- frills room, tv didn't work, non responsive front desk

Pros: n/a

Cons: The staff was nonchalant about report of noise and disturbances by other guests. Overall it was a horrible experience. I'll never use Best Western Plus hotel again.

Pros: Nice room

Cons: booked breakfast included but didn't even get a voucher

Pros: The room was very spacious for the price I paid, almost thought I got a suite!

Cons: Went down to the front desk to see if they had a charging cube and there was another guest there who had been waiting quite a while for someone to get a key remade. I also had to wait like 10 minutes... no bell or phone to ring for help.

Pros: The price

Cons: The staff was not very nice except for the van driver that picked me up at the airport. The room was updated but not totally. No place to comfortably sit.

Cons: The location is horrible. There’s no parking and there were so many awful smoking smells throughout the hotel. There were crowds of teenagers hanging around outside of the hotel.

Pros: It was clean and updated.

Cons: I wish they would have had an alternative to teh breakfast that they cancelled such as a bag breakfast. There were no stores close to purchase food

Pros: The cleanliness of the room

Cons: microwave didn't work in my room

Pros: Great service

Cons: No

Pros: The decor of the room.

Cons: Top sheet dingy. Wall base board few dead tiny ones especially infront of desk.

Pros: Easy check in, and clean room

Cons: Small lobby, small parking lot.

Pros: The room was spacious. Parking was free. The hotel was convenient to the airport and freeway. I appreciated the staff.

Cons: I could smell heavy amounts of smoke from my bathroom. Unfortunately, my room was on the second floor and there was a hotel mechanic and laundry room right below my room where employees smoke in and outside of that room. I could smell it come up to my rm.

Pros: The location was good, close to the airport.

Cons: Cleanliness needs to improve and carpeted flooring would have been better. Also breakfast was not offered even though it was part of the itinerary which was confirmed before booking the hotel. Coffee machine had dry fabric of and couch needs to clea

Pros: They have a restaurant that is open until 11:30pm, so we were able to get dinner after a long flight that landed late at night. We needed to fly on to the West coast but could not get a flight that late st night, so this worked very well for us. They have a 24-hour shuttle.

Pros: Proximity to airport and rental cars

Cons: Breakfast bar was average

Pros: nothing

Cons: difficulty getting to it. Staff not really friendly. Too dark

Pros: I stayed in this hotel twice during January 2017. The hotel has a good location, it is close to the airport, the neighborhood seems safe, and the shopping area is not too far. It has an acceptable shuttle service to the airport. The rooms are spacious and their beds are comfortable.

Cons: During my first stay of three days, the room was cleaned just once. When I inquired the reason, a woman receptionist explained that when you stay there for a few days the housekeeping personnel “sometimes” skip a day of cleaning. She said that she was alone, that all housekeeping personnel was gone for the day and the manager was out as well. She offered no other explanation and her attitude was of an upset person. As if I was annoying her with my problem. When I returned the second time, I complained to a supervisor, he apologized and said that the mentioned receptionist was wrong, adding that unless I had a “do not disturb” sign on the room door, there was no reason to not have skipped its cleaning. He also gave me a couple of vouchers to compensate for my aggravation. I suggest to closely supervise and train that receptionist to make her understand that clients are needed to pay her salary and they deserve to be treated with respect.

Pros: Our room was very nice and the bed and bedding was very comfortable. It was a very quiet stay.

Pros: The room was very large and quite attractive. The bedding was excellent and we had a great rest before and after our travel overseas.

Cons: Nothing at all!

Pros: Clean, fast shuttle, good breakfast.

Pros: Clean, comfortable rooms, decent food and drinks, timely shuttle to the airport, great price. Better than a park and fly hands down! What more could you ask for!

Pros: Very nice room and very friendly staff. Free shuttle to and from airport. Nice rate. Coffee and muffins were available at 4:30 am.

Cons: Other guests were extremely loud- banging doors and yelling in the hall the entire night. It kept waking us up. Our wake up call rang at 3:40 instead of 4:40. We reserved a shuttle and one of the drivers never showed for work; so at 4:50 on the morning there were four families trying to get to the airport for our flights. The driver was very, very nice but one family was forced to stay behind.

Pros: The bed!! So comfortable. Also I left my luggage on the shuttle, and they were very helpful in facilitating my getting it back.

Cons: The plane was late, and the shuttle took much too long to pick up.

Pros: I liked the customer service! Carlos was our waiter one evening and he was so sweet and friendly. The shuttle drivers were also wonderful. Friendly, professional and very nice!! The breakfast was very good also.

Cons: The only thing I didn't like was that my bed was not made one day by housekeeping and the did not replenish the coffee nor did they remove the melted ice from the ice bucket. I was very disappointed in that part of the service since, as a mom, I do look forward to going to a hotel to be a little spoiled. I didn't complain to the front desk since the rest of the hotel experience was wonderful!!! All in all I would go there again.

Pros: Convenience

Cons: I reserved king but I got two twin/double, I did not bother to change when I realized in my room

Pros: Free shuttle service between EWR and hotel, both ways. Staff was friendly and helpful. I had a room on the 6th floor, it had a vaulted ceiling which was lovely. Clean luxurious sheets, beds were comfortable with pillow options. Plenty of space. Large mini fridge in the room. Convenient, Way better than sleeping on the floor of EWR.

Cons: Wifi did not work. Elevator incredibly slow. Air quality in my room was not great, was pretty stale and overpowered by air freshener. The windows were not openable to add fresh air. Food in the restaurant is subpar, with virtually no clean eating options. There are no other food options in the area, as the hotel is located amidst train tracks, gates, car parks and rental lots that seem to stretch to forever. $2 for a small bottle of Poland Springs bottled water in the vending machine.

Pros: The hotel's desk clerk was very nice and considerate. The rooms were clean perfectly, love the side of my room.

Cons: The Fairfield Hotel is in terrible spot very hard to locate. Even after I tried to get directions from the desk clerk. GPS could not find it it took me two hours in the same area to finally reach your hotel.

Pros: Quiet room

Cons: Not enough food for breakfast. 3 days only and rhe lady for breakfast was extremely rude.I understand the situation with the covid-19,but the were extremely They did not left extra bags for garbage in the room so I had to get my own to clear the garbage out of the room.

Cons: The tv did not work at all.

Pros: Location and staff was nice

Cons: The hot water didn't work. They charged me for parking and the gates didn't work so it wasn't secure. There was chocolate on the curtain. Shampoo on the shower curtain. The ice maker didn't work

Pros: The space and also the organization of the room everything was available for me

Cons: The kind of break fast it’s not encouraging

Pros: The staff very helpful and friendly

Cons: The breakfast but I understand it's because of Covid

Pros: no

Cons: the room was not cleaned before I checked in and the staff was unpleasant. They wont refund me for the unused night after I checked out due to discovering other people's belongings in the room which indicates the room was not cleaned before I arrived.

Pros: It¿s closer to the highway

Cons: Yes they charge me $85.60 for the five night I was there for parking how can someone paid for the hotel room and then pay fir parking again that¿s ridiculous so I will not go there again and also the hall way smelling very strong marijuana all day all n

Pros: Staff helpful as it was latenite by time i arrived..both shuttle drivers were excellent.

Cons: The room i was put into was nice but noise in hall did not allow the sleep i needed before departing very early..was only able to obtain 2 1/2 hrs sleep. Pricing could have been a little less since was not there until after 10 pm left room 4:30 am

Pros: the hotel is well located. the attendant when I arrived did not know how to have good communication, and sent me to a room without a TV, everything was dirty and they were doing a construction in the room and when I went back to the reception she wanted

Cons: the hotel is well located. the attendant when I arrived did not know how to have good communication, and sent me to a room without a TV, everything was dirty and they were doing a construction in the room and when I went back to the reception she wanted

Pros: Enjoyed it

Cons: No bar and not enough red wine. Had to walk 2 hotels to buy more. Our plane was canceled and we had 4 rooms of people

Pros: Room was clean and smelled fresh.

Cons: A little loud but the hotel can't control what people do.

Pros: it was very clean and the staff was friendly

Cons: no

Pros: Staff was excellent

Cons: The rooms should have microwaves if the guests request one, its a pain to have to keep going down to the lobby for hot coffee or water if your in the room most of the morning especially during covid.

Pros: Great service

Cons: No I would recommend to others

Pros: Location

Cons: Extremely horrendous last day there. We were basically told we could NOT extend our reservation at the very last second by the self appointed “second in command” manager. She was highly argumentative. She spoke to us in a Very condescending an

Pros: Proximity to airport.

Cons: No cable that night. Front desk pe were moderately polite!

Cons: No, problem at all.

Pros: Room was clean, and big. Large bathroom. Staff was friendly and attentive . Right beside Newark airport. Shuttle driver to airport was friendly and accommodating. Will stay here again.

Pros: Smoke Detector was broke room 528

Pros: Location

Cons: The employee that checked me in didn’t like her job

Pros: Clean, convenient, and a good price.

Cons: Couldn’t check-in as early as I wanted. No continental breakfast.

Pros: The experience was great overall ! Good welcoming staff !

Cons: Yea .... I didn’t like the fact that they had no bar or bistro where you could get a bite to eat in the evening !

Pros: The girl who was working the front desk was very lovely and kind. We stayed unexpectedly after being stuck in a bad snowstorm. She was very nice, recommended some local restaurants that delivered, and did her job very well.

Cons: The hotel is extremely dated and in rather shabby shape. The room was old..., the sheets on the bed were very frayed. The carpeting was dirty, and the decor was very outdatedz The hot tub was ice cold, & the breakfast meats (bacon and sausage) was GRAY!

Pros: It was convenient since we had to fly early morning

Cons: the noise coming out from the highway, we were in room 421 is the windows double sided???

Pros: Clean, convenient to airport, decent breakfast.

Pros: Not a whole lot to like. Would not stay there again.

Cons: No transportation, no hotel number on the hotel phone list, some staff not accommodating. Pool was cold, whirlpool was full of chlorine that it burned our eyes just sitting in it. Staff member arguing with another customer and very unprofessional.

Cons: No hot water in bathroom sink and room heater was not working...switching rooms not an option because hotel was fully booked

Cons: We experience a problem with our room which we brought to the attention of the weekend night manager The Weeknd manager change the room immediately she informed me that a manager would be contacting me to address my concerns about the room which did not happen. On checkout I brought my concerns up to the front desk manager which in short blamed me for the problem with the room

Pros: The only thing I have to say is that the bathtub is clogged the days I was there, but otherwise everything was perfect.

Pros: It was my daughters birthday and the only time we knew we couldn't used the pool was when we get there.

Pros: Rooms are neat & clean.

Cons: Parking is atrocious, whenever I book to stay at this hotel I have to drive around looking for parking on their property, no parking at all. Please something has to be done about parking, I have to say because of parking I have to look elsewhere.

Pros: It was alright close to the airport

Cons: The restaurant was close so I had to order out a lot. No shuttles to like the mall or near by places . Could not walk out of there .

Pros: The room was fine, the staff helpful.

Cons: The parking was full and lacked information about available spaces. Access was a bit complicated (need to take a specific highway, if you miss the exit things become messy).

Pros: The staff have been very helpful

Pros: The bed was really comfortable

Cons: The windows didn¿t open at all.. I do expect to be able to crack the window slightly so some fresh air can come intolerant the room.

Pros: Friendly staff.except shuttle driver who was extremely rude about his tip.beds were comfortable.bathroom was clean...but water too hot.pool was closed due to covid but needs remodel.had small snack bar which was nice butexpensive.coke mach.empty all flo.

Cons: water in bathroom extremely hot.in tub and sink.even hot water in toliet...no cold water at all.ac unit was falling apart.paint peeling around window seal.refrig.not cold.walls thin.could hear neighbors.drapes old.all drink machines empty.cig smellin room

Pros: At check-in The clerk informed me they were taking $50 out to be returned at the end of my stay for incidentals when I checked my bank I noticed they had taken $50 and then another hundred in separate transactions on the same day when

Cons: I had questioned them They said it was a mistake if I didn¿t check my bank they would¿ve gotten away with stealing $100 from me And then they said I had to wait 3 to 4 business days that should¿ve been returned immediately I shouldn¿t have to wait for

Pros: easy access Location

Cons: Restaurant was closed and we did not know until we had checked in but we understood the reason... the pandemic

Pros: All

Cons: Business

Pros: The location was ok

Cons: No parking, Fell asleep in my car waiting for a space, overlooked trash, room had a musty smell, the fridge didn't work. Didnt find that out till the morning when my yogurt was hot and soda was warm. Young kids were loud, smoking drugs across the hall

Pros: Nothing

Cons: the parking was hurindis

Pros: That I only stayed one night.

Cons: They were renting out their parking space to an airport parking company, and had no parking for my car. In Newark, this is not acceptable. The person working at the front desk had no solution and didn¿t seem to care at all. The hotel was dirty and loud.

Pros: Bed comfortable

Cons: Yes!!! I arrived at 1 AM and it took me over 2 hours to find parking! I had children & a baby & was not about to park a mile away at a different business when I was a paying guest & should¿ve been able to park in the hotel lot! I will never return again!

Pros: Check-in was very easy. I was in my room about 5 to 10 minutes after checking in.

Cons: I think there was possibly a convention going on during the time I was there. One of the days the parking lot was so full that there was no place to park and no way to maneuver in the parking lot as well.

Pros: The deposit is a decent price the rooms are usually nice

Cons: The fridge in the room did not work so my items were warm instead of cold

Pros: Room very crean nice servicios and very quiet

Cons: Nothing at all

Pros: The hotel was extremely clean and I noticed that garbage was picked up immediately. There were four elevators that allowed you to social distance. I called for items for the room and they were brought immediately.

Cons: The parking was a little limited. Where it's located off the highway it was hard to find the entrance and it night it's very hard. They need to add a lite sign to show you the entrance to their driveway.

Pros: Clean very comfortable bed

Cons: No

Pros: The pillows

Cons: The side of bed was old trash

Pros: Location.

Cons: Snack Bar was closed most of the time when needed. Price on posted menu was lower than amount charged. Example: Bagel & Cream was posted at $ 1.50 but I was charged $ 2.50. The person working could care less. The few other times they were out of the item

Pros: The clean room and comfortable pillows

Cons: Noting

Pros: It is closer to the airport. The rooms are spacious and hygeine.

Pros: Rooms not very clean, overnight parking super expensive and there is a night club next to it with very loud music. Horrible place to stay

Cons: Location is horrible ,

Pros: Quiet

Cons: Room 902 had bed bugs, several bites. Servce at the food court was slow or dismissive.

Pros: nothing

Cons: the smell of reefer was around all evening- I absolutely hate it and we almost checked out on our 1st evening. Someone parked next to my handicapped spot- in a spot that was not a parking space and did over 300 dollars in damage to my left 2 doors!

Pros: The staff was polite and helpful

Cons: No

Pros: Nothing

Cons: There was no parking spaces available when we got to the hotel. Not having breakfast.

Pros: Front desk staff were nice and the free shuttle to/from the airport made it a lot easier to get to the train station for a day trip into the city. The room itself was nice enough.

Cons: The guests were very loud and intrusive. Our neighbors smoked up a storm and their smoke filled our room. No mask policy was being enforced at all and there was nearly always 5-10 unmasked people milling about in the lobby.

Pros: Nothing stands out.

Cons: Someone came into my room with a working key. Then someone from the hotel showed up at my door and accused me of not having a reservation and the front desk called and asked me why I moved from a room that I was a never in. Their mistake and no apology.

Pros: Proximity to the airport and airport shuttle

Cons: I needed to do important work and only booked my stay because I was told prior to booking that they had a computer and printer work area. When I arrived. I was told I could not use it because of COVID. My room was non refundable. I was so upset.

Pros: Staff very nice

Cons: The ceiling was leaking/ damaged There was almost no hot or warm water for shower.

Pros: Friendly shuttle driver and receptionist.

Cons: The hotel was somewhat rundown. I'm not sure if you have any instructions on your website to direct customers to the hotel shuttles when they arrive by plane. In my case, I arrived at Terminal A and I needed to go to P4.

Cons: yes I didn't like the fact they didn't have a microwave in the room. I didn't like the idea I had to go downstairs to the main lobby to warm my food.

Pros: The check in/out process was smooth. The staff was cordial. They had a shop on site for snacks and drinks which was very convenient.

Cons: Location is horrible cannot walk anywhere because it¿s on the main highway. Rooms are dated and walls thin. We heard all the action in the rooms next to us.

Pros: It¿s proximity to the airport.

Cons: Very loud and boisterous crowd at the hotel. Not a place to stay for a quiet nights sleep. There is a nightclub of some sort right next door.

Cons: The parking was terrible as well as the location. The environment was super sketchy. There were people hanging out at the back entrance of the hotel waiting for entry which I found to be very dangerous. I should mention the back entry requires a hotel key

Pros: It was fairly clean.

Cons: The staff wasn't helpful. Showed very little professionalism.

Pros: It was very clean

Cons: I lost my phone in a snow storm I had to end up using the hotel phone to call my wife they charged $100 for two days of local calls on a landline “robbery”, due to losing my phone I asked and called front desk several times for an alarm clock

Pros: Close to the airport

Cons: Waited for a ride for an hour. Clerk hung up on me and lied about the van service.

Pros: Me leaving i left Sunday the 31st of jan and i was supposed to leave Monday 2/1/21

Cons: My experience was terrible I will never visit our hotel again I am going to report this hotel because of how dirty it is you are committed to making a clean but that was a lie and horrible customer service I will never come back to the hotel again

Pros: Location

Cons: The bathroom was dirty

Cons: The shower could have used more pressure.

Pros: convience

Cons: heater was a little bit inconsistent. it didnt have an extra blankets and one leather chair in the room was well worn...

Cons: Rude staff, poor attitude with big mouth

Pros: They charge $15 for parking and their parking is full of cars parked by travelers. Chose another hotel if you want to be safe and for a free parking

Pros: Service was poor at best ... Hotel room was not clean and no hot water. I called about these issues at the front desk but nothing was done

Cons: Service was poor at best ... Hotel room was not clean and no hot water. I called about these issues at the front desk but nothing was done

Pros: Nothing ... will never go again rather stay in motel .

Cons: Room- they had that old cheap leather chair all leather prices were coming off sticking to your cloths . Desk- rub off desk. WORST PART WAS THEY WERE CHARGING $15 PER DAY FOR PARKING I IN STAYED THERE 3 NIGHT END UP PAYING $45 DURING THIS COVID TIME

Pros: the room had candle wax on the carpet gum on the curtain and the heating was damaged call the front desk for a solution to the problem and they just ignored me

Pros: I loved the location of the hotel.

Cons: The staff were not very warm. There was a long line of people checking in and one person was on one end of the counter checking people in and there was another gentleman on the other end of the counter idle standing not doing anything.

Pros: Nothing I did not stay canceled and went to another hotel

Cons: The rooms were dirty . Hair and stained sheets on the bed. Shower head rusty and leaked. Loins wind and draft Smelled bad Asked for a née room and it was also not good Staff were not engaged to help with issue do just left

Pros: The best thing about this hotel is that it’s fairly close to the airport.

Cons: The hotel needs to be renovated. Everything is outdated except the lobby.

Pros: The Staff was great

Cons: A lot of strange & homeless people staying at this location. Not a good location.

Pros: Staff and location

Pros: Clean, had a lil convenient store in the lobby also close to everything

Pros: Everything

Cons: No smoking

Pros: Close to airport

Cons: Cigarette smelling.

Pros: Queda cerca del aeropuerto

Cons: Que no tiene gym

Pros: Nothing

Cons: Yes my toiletries was not clean as for the towels and rags . There was still garbage in room ... Room had a strange smell in it as well .

Pros: None

Cons: Everything

Pros: Nothing

Cons: Servicd

Cons: There were mice in my room I¿ve stayed here several times and each time gets worse they have people living there and the hotel value is going down and also the bathtubs are horrible I¿m saddened by this it use to be one of my favorites

Pros: Clean room with a fridge, a microwave, and wi-fi.

Cons: Checking in, they surprised me with a $15 parking fee. It's in the fine print of the agreement but who reads those! A/C blowing smelly air into the room. No breakfast DUE TO COVID excuse. Dirty parking lot.

Pros: Convenient location

Cons: The room smeeled stale like it had been sitting. The air conditioning filters were dirty so it gave the room a smell. There was hair in the sink, toilet and tub. The hallway smelled like urine.

Pros: Nothing

Cons: The guy at the window was rude and the hallway smelled like weed. I stayed for a hr and left. Waste of money.

Pros: Location and price. Simple as that.

Cons: The entire hotel reeks of weed. My bathroom definitely had someone smoking in it before and judging by the fact the smell was everywhere in the hotel, I’d imagine others as well.

Pros: Close location to the airport.

Cons: Van runs slow late at night. The over powering smell of fragrance to disguise as being clean can be overwhelming. Tv/remotes are poor quality.