Guest reviews
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All Reviews
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Couples
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Families
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Business
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Solo
Overall Rating
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10.0 "Internet works perfectly."
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9.4 "Excellent value."
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8.9 "Location is great."10.0 "100% thought it was
easy to get to the train station ." 10.0 "City centre within easy reach , said 100%." 10.0 "100% thoughtparking was inexpensive ." 10.0 "100%liked the proximity to shopping ." 7.8 "78%liked the proximity to sightseeing ." -
8.8 "Great service."9.8 "98% found the
staff to be very friendly ." 10.0 "Management was excellent , said 100%." -
8.7 "Vibe was good."8.8 "88% thought, the
hotel was modern ." 8.7 "87%enjoyed the friendly atmosphere ." 8.8 "88% said it was astylish hotel ."
Overall Rating
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9.5 "Excellent value."
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9.0 "World class service."9.7 "97% found the
staff to be very friendly ." 10.0 "Management was excellent , said 100%." 7.1 "71% thought theservice was very professional ." -
8.8 "Location is great."10.0 "
City centre within easy reach , said 100%." 10.0 "100% thoughtparking was inexpensive ." -
8.6 "Vibe was good."8.7 "87% said it was a
stylish hotel ." 8.7 "87% thought, thehotel was modern ." -
8.4 "Breakfast is good."
Overall Rating
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9.0 "Terrific location."
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8.7 "Great service."9.8 "98% found the
staff to be very friendly ." -
8.7 "Generally very clean."8.6 "86% said
rooms were clean ." -
7.9 "High comfort."
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7.8 "Good breakfast."
Overall Rating
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8.9 "Great service."9.8 "98% found the
staff to be very friendly ." -
8.9 "Vibe was good."
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8.8 "Location is great."
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8.3 "Generally very clean."8.2 "82% said
rooms were clean ." -
8.1 "Breakfast is good."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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6.0review from
bed comfortable,room clean and comfortable.restarurant good and hotel situated close to all parts of town centre. we didnt take car because car parking limited
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5.0review from
Very centrally located in Lancaster. The shower was powerful. Cosy room. Did not feel the bathroom had been cleaned properly - There was a squirt of cleaner around the toilet bowl however the obviously soiled toilet seat was missed which I cleaned myself prior to using. Toilet seat also loose. Pool of soap in shower cubicle from dispenser - suggets again this had not been cleaned. The yoghurts and toast were nice at breakfast but the bacon was horrible - thick, tasteless and greasy.
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8.0review from
Room fabulous and staff very friendly and made the service personal
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7.7review from
Very clean and warm room. Great value for money.
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5.0review from
Excellent shower in Room 7. However, nowhere to put anything in bathroom; no hook for hanging dressing gown. Excellent breakfast. The blue ceiling light in room 7 which lit the room the entire night. We had to endure this ghostly light for the entire night. Can't be seen in daylight. Police cars screaming past with sirens blaring (counted 7 times in 2 hours on Saturday night). Perhaps hotel could complain to polic authorities. Having to go outside to get to room. Dirty carpet on stairs. Room 7 didn't resemble any of the rooms shown on internet. Were those photos your other hotel?
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6.0review from
The Crow's Nest was lovely and very clean and they even put an entra bed in our room (for a friend that we did pay for but no extra towel or cup) staff where lovely and would stay and recommend the place again for groups of friends and couples but not for family's with young children. Getting a phone call the day before saying they had double booked our room to which I replied but you added a bed yesterday in our twin room - Sorry not you I mean't to phone then said the surname - to which I said it is her 40th that is why we are all staying - I gave the names of everybody in our party and he said ok I will phone ???????????? but have to admit he did say at the start of the conversation we will book you another hotel - which I thought was strange as we had been trying all week which is why we asked if they could fit another bed in our room - felt sorry for anybody else if they did get a phone call saying they where double booked a day before setting off.
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6.0review from
Clean, great breakfast and right in the center of everything. Noisy
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2.0review from
None Shower was mouldy and dirty and it smelt, not any adequate lighting, light in the bathroom did not work (small light) staff was awful except one staff who was helpful. winding staircase. it should be a b£B not a hotel. no one to contact after 9.30 in case of erergency as you make contact im the crows restaurant which closes. no phone for reception contact. bad experience overall
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6.0review from
bed comfortable,room clean and comfortable.restarurant good and hotel situated close to all parts of town centre. we didnt take car because car parking limited
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5.0review from
Very centrally located in Lancaster. The shower was powerful. Cosy room. Did not feel the bathroom had been cleaned properly - There was a squirt of cleaner around the toilet bowl however the obviously soiled toilet seat was missed which I cleaned myself prior to using. Toilet seat also loose. Pool of soap in shower cubicle from dispenser - suggets again this had not been cleaned. The yoghurts and toast were nice at breakfast but the bacon was horrible - thick, tasteless and greasy.
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5.0review from
Excellent shower in Room 7. However, nowhere to put anything in bathroom; no hook for hanging dressing gown. Excellent breakfast. The blue ceiling light in room 7 which lit the room the entire night. We had to endure this ghostly light for the entire night. Can't be seen in daylight. Police cars screaming past with sirens blaring (counted 7 times in 2 hours on Saturday night). Perhaps hotel could complain to polic authorities. Having to go outside to get to room. Dirty carpet on stairs. Room 7 didn't resemble any of the rooms shown on internet. Were those photos your other hotel?
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6.0review from
The Crow's Nest was lovely and very clean and they even put an entra bed in our room (for a friend that we did pay for but no extra towel or cup) staff where lovely and would stay and recommend the place again for groups of friends and couples but not for family's with young children. Getting a phone call the day before saying they had double booked our room to which I replied but you added a bed yesterday in our twin room - Sorry not you I mean't to phone then said the surname - to which I said it is her 40th that is why we are all staying - I gave the names of everybody in our party and he said ok I will phone ???????????? but have to admit he did say at the start of the conversation we will book you another hotel - which I thought was strange as we had been trying all week which is why we asked if they could fit another bed in our room - felt sorry for anybody else if they did get a phone call saying they where double booked a day before setting off.
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6.0review from
Clean, great breakfast and right in the center of everything. Noisy
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2.0review from
None Shower was mouldy and dirty and it smelt, not any adequate lighting, light in the bathroom did not work (small light) staff was awful except one staff who was helpful. winding staircase. it should be a b£B not a hotel. no one to contact after 9.30 in case of erergency as you make contact im the crows restaurant which closes. no phone for reception contact. bad experience overall
