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Everything. The room was lovely, well appointed and cared for, the breakfasts were delicious! I had just found out that my painful 'sprain' was a broken leg(!) and they could not have been more kind and helpful no
We thought the staff were all very pleasant, friendly and helpful. The room was wonderful and big as was the bed. It has a really nice relaxing atmosphere and we'll definitely recommend and come back.
Room and breakfast
We stayed in the executive suite and it was great. Particluarly like the small touches, such as fresh coffee and a cafetiere in our bedroom. The breakfast was excellent.
helpful staff and delicious breakfast pity there was no on-site parking, but the Parksafe park was very handy and reasonably priced
The room was delightful and in the attic!
The hotel was ideally situated, and the room had been fitted out beautifully. Whilst in the shower, the hot light fitting fell out of the celing on to my husband's chest. Upon reporting this to staff, there was no apology.
Nice bar and food, staff very friendly Bit noisy in the street below (central location)
Staff were professional and friendly. May be as a minor point put some 'night service' on as we couldnt get a drink after 9.00pm as the bar was too busy.
Decor of room excellent, breakfast very good. Car parking nightmare & not adequately explained. Unacceptable to have to leave room to keep'moving' car - paying considerable parking, walking distances in rain etc. Room also way toohot with noobvious means of cooling - windows not opening.
Room and View Bedroom a bit to warm
Very handy for the university. Nothing that I did not like.
I thought the breakfast was excellent, in all aspects, as good as I have ever experienced. Neither my wife or I slept at all during the night, due to an exceptionally loud snorer in the adjacent room, so I would have to say the sound insulation between bedrooms was totally inadequate. This coloured our view of the hotel, to the extent that we would probably not take the chance again. Unfortunate, since everything else was good.
Fantastic breakfast, great location, just generally a good experience. The only complaint we have is about the evening meal - the dish wasn't as explained by the waiter and the service was slow. In addition, it wasn't good value for money.
Our sat nat kept giving us the wrong Green Lane in Lancaster. The night porter gave us very clear directions to the hotel and was very welcoming when we arrived. We only stayed one night arriving very late but the food. ambience and service at breakfast was excellent.
Supremely comfortable bed gave us the best nights sleep in ages! The walls are "paper" thin and noisy if other guests choose to be a bit loud; the bathrooms need a makeover now
Ease of finding it Restaurant is poor, menu is the worst I have encountered in a 4* establishment. Bar and restaurant prices inflated (£4.55 regular glass of house wine, £26 for 3 course basic menu that was almost inedible). Noise levels through the night into early morning (0500) from their outside hot tub area. Do you want anything else?
The friendlyness and helpfulness of the staff,it was also easy to find and a very relaxing break.
No problems at all; only stayed overnight. Some people may think new restaurant is a little like a cafe, rather than an exclusive hotel facility. However, no adverse comment from us.
Pretty designed Country Hotel with sufficient spaces and comfort. Entrance hall and bar very convenient, especially open fire place. Meantime the hotel starts to suffer from lack of maintanence; i.e. hall door closes with hard bang, entrance doors very narrow, don´t open automatically, difficult to enter with luggage, interior should be improved to keep 4star category.
the facilities are on par with and in some cases better than many top hotels. the food was probably the best I have had in any hotel I have stayed in and presented well. the staff also were excellent. 10/10. It was for buisness and not pleasure, otherwise I may have stayed longer.
the room was very well decorated, the bed was comfortable. there was tea making facilities and a tv. the room was larger than we expected. the bathroom was very nicely decorated and very modern with lovely shower gels and moisturisers in proper bottles which were a lovely touch the only negative point was i felt they need a blind at the bathroom window as this is over the bath and shower. being on the ground floor it made you feel little exposed.
Having read some of the mixed reviews beforehand, my two sisters and I weren't totally sure what to expect. The hotel, friendliness of staff, accommodation and food exceeded our expectations. They even had a quiz night on which was great fun. Would recommend this hotel and would definitely stay there again if in the area.
The friendly character of the place. Bathroom hadn't been cleaned properly.
The staff were extremely welcoming and helpful. The room was much larger than we expected, was well decorated and modern, and very clean.
The surroundings were beautifull and the studio apartment was excellent and to a very high standard.
The setting was beatifull and the cabins were of a high quality The cabaret entertainment seemed to be geared towards families with children
The resort was amazing
Children able to use bikes as car owners very observant of 10 mile an hour law Reception tried to charge double for stay ad unable to realise computer error
warm in lodge, staff in hotel, spacious in lodge, very clean no heat in bathroom, no entertainment on a sat evening
We lved everything!!! Absolute bargain,hihgly recommended.
The lodge No
The location and queitness. The relaxation chairs in the studio.
location to motorway check out at 10am considering we could not get into our room til 3pm
The value for money - the room was like an exclusive home from home and ideally located for our trip
Exceptional location and attention from the sdtaff None - the road works outside were beyond your control [and aere an overall benifit to the area]
Lovely b&b, rooms very clean and breakfast very tasty. I booked a twin room, however we were given a double, I advised we had booked a twin and they gave us our own room at no extra cost.
Friendly staff Good food Nice room A lot of road traffic noise
Great location, good atmosphere, great food, nice warm room and friendly staff. Adjacent to our room there was a noisy boiler/heating system which woke us very early.
Recently refubished, lovely atmosphere, combines the good points of staying in a pub and staying in an hotel. My reservation didn't seem to be there at check-in, but appeared later. However this was not a problem.
Clean, modern, spacious and quiet. For £85 per night for an 'executive' room, we expected a double bed rather than two singles and there was no hot water in the morning.
the location and the view from the dining/breakfast area the staff lack of knowledge about places of interest in surrounding area
Ease of access to the city Shower curtains were not clean
The staff could not provide adequate info. about places to visit such as Cotswold and how to get there.
gym expensive drinks
Clean with all amenities on site Some fittings, fixtures, etc in a state of disrepair. Length of time taken to answer complaints - request for IT support over 3 hours and request to housekeeping ignored.
It was close to the centre, taxi into town in the evening was £5, there was adequate parking, the rooms were quite big and it was very comfortable.
Used en-route stop over driving to Scotland very convenient for motorway. Impersonal and characterless public areas. Buffet breakfast adequate; no better than the typical British hotel buffet. WiFi by third party supplier not value for money.
location there was a two month old newspaper under he bed
A good size, very clean room with air con which was great. Nice breakfast with good variety.
install a proper heatingsystem and I might come back! Room too cold and not clean
nice room Very noisy, being opposite Revolution bar/club so definitely can't recommend. Also,alot of noise within the hotel itself the night we stayed.
Interior design of bedroom POsition (on busy road)
Very pleasant room and excellent food
Excellent stay and unexpectedly good. Nicely renovated good breakfast and brilliant value for money
modern, comfortable place, relaxed atmosphere
Good modern rooms linked to pleasant bar area and restaurant. Excellent helpful staff
The room had been well modernised and teh staff were freindly and helpful.
The food was great Parking was a bit of a walk
very nice neat and clean room with all modern amenities,very comfortable beds, very good bath room, overall it was a pleasure in staying there. nothing
Where to begin? James & Co. are really doing an amazing job. The other reviews aren't exaggerations; this place is simply wonderful. Pity that we won't be back to Lancaster again soon. Interesting beer from HRH The Prince of Wales. Good English wine and conversation. Tea with fresh scones and cream when we arrived one Friday morning a few weeks ago... Wo anzufangen? James & Co. machen wirklich erstaunlich. Die anderen Bewertungen sind keinerlei übertrieben; dieses Haus ist bloß wunderbar. Schade, dass wir nicht in absehbarer Zukunft zurück nach Lancaster reisen. Interesantes Bier von SKH Der Prinz von Wales. Guter, englischer Wein. Tee mit frischen Scones und frischer Sahne beim Empfang an einem Freitag morgen im August... Dog somewhat easily distracted. At some times, some of the chickens weren't immediately visible from the room window. Der Hund lässt sich leicht ablenken. Manchmal waren manche der Hühner nicht sofort zu sehen vom Zimmerfenster.
So welcoming . great food and atmosphere and service great bed and bathroom None
peace and quiet - easy access to Lancaster and district
the service was impecible, the staff very friendly, and the overall experience was fantastic
The hosts, the food and the attention to detail for comfort.
A first class personal service, comfortable beds and excellent breakfasts and dinner
just excellent in every way : room, breakfest
the decor was exceptional, the food excellent, the welcome very friendly no!
The location was central to the city of lancaster Room was not overly clean
Shocking parking facilitys
Central location, free car parking, comfortable and clean. Excellent breakfast Room rather dark, had to wait a little at breakfast as they had run out of eggs.
Ease of access to centre of Lancaster.
Excellent shower in Room 7. However, nowhere to put anything in bathroom; no hook for hanging dressing gown. Excellent breakfast. The blue ceiling light in room 7 which lit the room the entire night. We had to endure this ghostly light for the entire night. Can't be seen in daylight. Police cars screaming past with sirens blaring (counted 7 times in 2 hours on Saturday night). Perhaps hotel could complain to polic authorities. Having to go outside to get to room. Dirty carpet on stairs. Room 7 didn't resemble any of the rooms shown on internet. Were those photos your other hotel?
None Shower was mouldy and dirty and it smelt, not any adequate lighting, light in the bathroom did not work (small light) staff was awful except one staff who was helpful. winding staircase. it should be a b£B not a hotel. no one to contact after 9.30 in case of erergency as you make contact im the crows restaurant which closes. no phone for reception contact. bad experience overall
The Crow's Nest was lovely and very clean and they even put an entra bed in our room (for a friend that we did pay for but no extra towel or cup) staff where lovely and would stay and recommend the place again for groups of friends and couples but not for family's with young children. Getting a phone call the day before saying they had double booked our room to which I replied but you added a bed yesterday in our twin room - Sorry not you I mean't to phone then said the surname - to which I said it is her 40th that is why we are all staying - I gave the names of everybody in our party and he said ok I will phone ???????????? but have to admit he did say at the start of the conversation we will book you another hotel - which I thought was strange as we had been trying all week which is why we asked if they could fit another bed in our room - felt sorry for anybody else if they did get a phone call saying they where double booked a day before setting off.
Very clean and warm room. Great value for money.
bed comfortable,room clean and comfortable.restarurant good and hotel situated close to all parts of town centre. we didnt take car because car parking limited
Clean, great breakfast and right in the center of everything. Noisy
Very centrally located in Lancaster. The shower was powerful. Cosy room. Did not feel the bathroom had been cleaned properly - There was a squirt of cleaner around the toilet bowl however the obviously soiled toilet seat was missed which I cleaned myself prior to using. Toilet seat also loose. Pool of soap in shower cubicle from dispenser - suggets again this had not been cleaned. The yoghurts and toast were nice at breakfast but the bacon was horrible - thick, tasteless and greasy.
Room fabulous and staff very friendly and made the service personal
The staff were friendly, shown up to room, clean and comfortable, nice touches, china mugs, bottled water, bath robes Lovely view across the estuary. Very good food.
We had a very pleasant stay. Rooms were very nice and kept spot on. Food was very good value, and we could start the day with a hearty breakfast. The entertainment on the Saturday night was a pleasant surprise. We would stay there again.
Room excellant, staff very friendly, food very good. More choice for breakfast, full english good, but would have liked to have fruit in the morning for a choice.
Room and views were excellent clean and had amazing views The shower was underpowered had my head on the soap dish wasing my hair !
room was very comfortable and clean with excellent views over the estuary.breakfst was fantastic and food available in the bar of an evening was also very good.staff were very friendly and helpful. hotel in good location for the few sops and other pub,all within walking distance so i didnt need to use the car.there is also a good train service along the coast to all the other towns.
Very friendley staff, wonderful meals, lovely room
E xtremley friendly staff good location the food was quite good None that we can think of
Situation of hotel excellant with lovely views and close proximity to railway station.Stayed in Lakeland room which had both front and side view of bay. Intended to eat in only 1 night and try the other pub in village however food so good and excellant value had dinner both nights of our stay.Stayed midweek therefore no problem with loud music as reported on Sat nights.(live bands) None for us but note they have live bands Sat nights (may be good or bad depending on your point of view) No lift so if this problem ask not to be on top floor (did not bother us).
The view from the room was fantastic and the staff were extremely helpful and friendly Despite staying in a deluxe room, it was quite small and as it was at the top of the building, it was cold, although we were provided with a heater, which was on a lot of the time!
Lovely location, very comfortable room and lovely food both in restaurant and at breakfast
Location Noise on some nights even long after the pub had closed. Lack of facilities - was not told how to get hold of staff should I need help. No telephone in the room, poor lighting over the desk, broken shelf in bathroom.
The staff were excellent in all respects: obliging, cheerful, caring I was disappointed with the size of the rooms and the noise from the traffic.
Friendliness and helpfulness of staff. Varied menu, great selection & really tasty meals. excellent facilities in room. Very pleasant and relaxed atmosphere and always a pleasant smell upstairs as well as in the bar. Cannot think of anything negative about this hotel. Maybe if I had been driving would have appreciated more parking space. As it was I was using public transport and loved the handy location in relation to bus and train station.
Friendly and efficient service. Very good breakfast.
Central location, pleasant room (some might find it a tad small with a lot of luggage), nice shower room, good breakfast, car parking. A little mix up with the evening meal - they should have advised us on the time we would have to wait. But it was resolved well by the staff in the end.
Room spacious, staff friendly, lovely shower
Very enjoyable food in tapas bar served by really pleasant and helpful young people. Super breakfasts. New bathrooms. The windows need some kind of noise reduction, although the traffic noise outside disappeared after about 11 pm.
very clean.no unpleasant smells.responsive staff. no room safe, no mini bar, no room telephone, no bidet.no proper storage space for clothes
Room was cold.
The rooms were well maintained, decor was very modern, nice clean rooms and bathrooms. Breakfast was excellent with a lot of choice and variety. Would definitely stay there again
The 4-poster bed was a surprise. the room was great and the food godd and also cheap. Slightly scruffy parts to the room, but only fair wear and tear really.
The effort of the owners and their communication of their staff. The hotel is also adjacent worderful walking country
I was there for a specific purpose and, hence, necessity G&T was £3.10. Ouch!
location Room was a mismatch of colours carpet frayed not good value for money everything looks very tired and in need of new decoration and new bedlinen curtains etc
The relaxing atmosphere. Nothing.
Generally very good, good location, friendly and helpful staff and nice room and good food and beer!
The situation The decor was very tired and dated. The food was stuck in a time-warp and appeared to owe a lot to the microwave
The location - excellent for walkng into the surrounding area Run down, more of a pub with rooms, in need of full refurbishment, bored staff, dirty room, decoration peeling off, mould in bath sealant, the worst value for money hotel I've stayed in. should be £50 tops
Everything, food, staff hospitality, everything The food was excellent but slightly expensive
Comfortable and extremely clean. Excellent service from staff with exceptional attention to detail. Fabulous food. Just like staying with friends!
Staff were helpful and accommodating. Laid out very early breakfast for three Peaks walkers Expensive
Staff very friendly and helpful. Hotel comfortable and homely, food excellent, lots of local and homemade produce,wine reasonably price and good choice of organic wines. Bowl of fruit, bottled water as well a range of different teas and fresh milk. Room in need of decoration, but we didn't have the room we had originally booked as we had to change our plans at the last minute. Ground coffee in the room but no peculator to make it in.
The food and service was outstanding based in an idyllic setting, perfect base for walking. The room was standard in terms of cleanliness and the shower room was somewhat cold
Loved the sitting rooms with sofas and good quality board games and lots of books to read. Also the trouble taken to ensure we had suggestions for local walks with maps and guide books. Cramped bathroom.
very pleasant atmosphere-staff really helpful -food excellent-decor good-moulton brown toiletries bathroom small & bath could have done with replacement-
Friendly polite staff, fabulous location, beautiful decor and wonderful restaurant.
the food was excellent hotel service was superb a very relaxing place to stay would reccomend it liked everything
The interior of the hotel was fabulous! Very clean and luxurious. The bed was amazing, the most comfortable nights sleep I have had in a long time. Very expensive to eat or have a drink at the bar. I did book a superior room on the website only to be telephoned by the hotel to inform me that this was unavailable and would have to have a standard double. However, the standard double was perfectly acceptable and still luxurious.
Hotel staff were friendly and made up room swiftly. The rooms were designed very well beautiful surroundings. Spa was closed. As we checked in we were told that the spa was done that corridor but was closed today. Not much use to us. Should have been informed before. If you were there only for a relaxing spa break you would have been very disappointed
Everything from start to finish
Staff & warmth + view excellent The Dinner & Lunch menu was the same There was nothing plain on the menu ie, the pea & ham soup tasted sweet! the steak was served with Cray fish & was tough.Who ever designed the rooms should get their 70 + grannie to sleep in one! I could write a book about what is wrong with the rooms.
A lovely building with mostly good staff and nice food We had to wait a long time for our dinner order to be taken, the restaurant was cold and we felt that it proved to be a very expensive one night stay at £300
Friendly staff. Lovely hotel with great food. Would stay again.
Interesting to appreciate the refurbishment of an iconic building.
magnificent art-deco interior, fabulous views from very comfortable and functional bedrooms,excellent food served in lovely glass fronted dining room overlooking Morecambe Bay, difficult to find fault, one night was not long enough
The grand spiral staircase beckons one to ascend - it is a magnificent yet functional design. The glazed terrace invites relaxation and the bed was one of the most comfortable that I have ever slept in. The rotunda bar, whilst being expensive was not unreasonably so and its design is out of this world. The room was very well "turned-out" and cleanliness was next to none - full marks to the housemaids. Reception staff were very willing and able to help with all matters that arose The food was gourmet style and very tasty. However, I do not like feeling hungry after finishing a meal, as I did when leaving your restaurant. Food quality excellent, food quantity very poor value for the price.
Beautiful Art Deco interior, excellent attentive staff, excellent food, unique rooms, fantastic sea views - a piece of living history. We will return soon!