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Chintzy Internet that requires reauthenticating every day. Location is not convenient to highways.
Stayed in three different hotels during this trip. Paid a third the price of the fancy business hotels and had a better experience with friendlier staff and rooms that were on par for a mid-range hotel. Room was clean with a warm décor - felt less like a cookie-cutter hotel room.
Little touches like pool towel service (soft rich absorbent!) and text confirmations. Not really a high end or charming boutique hotel, just a well run chain.
Good breakfast, nice room, good location for us.
Nice and pleasant staff - The place is not quiet, loud noise when the neighbor starts water (which woke me up VERY early) - Basic breakfast, expected more.
Much of the property is under construction...plastic and sawdust everywhere, and workers start very early in the morning. If this was disclosed during booking it would have helped set my expectations of the place. The shower handle was broken off and there was hair in the drain. They are clearly focused on the renovation, not their current guests.
Central location, good parking A little noisy (room was near the pool). Blinds did not close properly and there was landscape lighting outside
There are great people working at Wild Palms Hotel!
Free wifi, comfy bed, decent shower. Convenient and free parking, close to some great restaurants. Crap TV channels, no on site food/beverage services, small room, overpriced, horrible breakfast, construction on my outside wall early morning,
Despite being in an outer corner room on a very busy intersection, it was extremely quite in our room. We did hear sirens a few times but nothing too bad. Our room was very clean and comfortable with pleasant decor. The breakfast was plenitful and with a fair amount of options. The bed and pillows were both very comfortable. We have stayed here before and would definitely stay again as well as recommend it. Only a slight nit pick, but I would suggest maybe updating the down comforter in the room we stayed (3257) or others possibly. Ours definitely had seen better days and was a lot more worn out than what I would expect from a Joie de Vivre hotel. Do something to fill the gap at the bottom of the door to the room, it's too big allowing air come in and a bit of noise from the hallway.
Breakfast had a nice variety with a waffle maker and omelet bar. Happy hour is a great break and a nice touch. The front desk staff were nice and the room was well made. WiFi was reliable and quick. Parking was included.
Nice hotel and I very clean room, will be coming back for more stays. Front desk took way too long to give me a room 45 minutes.
Service was terrible. Rachel the hotel manager was a nightmare to work with. Contacted main manager and never received any follow up
The stay overall was great. Clean, big room, & bathroom. They even provided some good channels on direct tv to watch while staying which is a bonus. While checking in, receptionist was not friendly and did not go into detail of why I was getting charged 200 deposit.
Very quiet, nice breakfast, large room. Our room was just steps from the lobby despite apparent low occupancy for the holiday weekend. The room was missing a few amenities - hair dryer, hand towels, tv list, any kind of directory about the hotel.
Hotel looks great when you walk in. Very friendly staff. Parking available in basement garage which was perfect considering it rained the day I checked out - stayed dry. Room was clean, bathroom was clean. Excellent king size bed. Just the right amount of stiffness. Comforter was cozy. Hotel is on a three lane one way street. Meaning you have to make a u-turn when you want to get back to the freeway. And Sunnyvale lights aren't time-generous with turning light signals. Be prepared to wait a few turns before making that U-turn. Wished the bar was open later than 12am. Caught a Sharks game, grabbed a bite afterwards, came back to the hotel for drinks and the bar was closed. Very disappointing. Room had a stereo alarm with a dated iPhone 4 dock. Did have an auxiliary port though. Pillows are waaaay too soft. Room was located on the main floor. Not as convenient as you'd think if you like privacy. BIGGEST DISAPPOINTMENT: BREAKFAST IS NOT FREE. Over $8 for the standard continental and over $16 for the full breakfast bar - PER PERSON. Billable to your room of course. Still very displeasing. Settled for some subway down the street - $17 for two mouths. You do the math.
Ease of access close to shops & restaurants Don't expect to sleep much at night! The Heating/AC unit in all the rooms are so noisy that, not only was I waken up by the one in my room each time it started, but also when the units in the rooms on either side started as well. For the price, it is very disappointing.
Rooms very nice! Elevators dirty scratches all over glass covers. I believe this hotel with a spendy lobby nicley remodeled. Like a hightech sidding look on interior instead of old paint look. Sorry I hate those type beds sorry would like different option slept poorly.
Excellent bed, friendly staff who also gave us traffic update Shower was either scalding or freezing, mostly freezing. Thought breakfast was included, but it was $12.95. Paid $17 for 3 incinerated taquitos and an iced tea for dinner.
Everything except hot tub and pool Wanted to use hot tub but it was filthy. Pool was also dirty
big noise in the bathroom
Clean rooms with feel of knowing they are clean Ac went out. Super hot. Small beds
Rooms Staff at the door
We were very impressed with the staff all around, reception, bellmen, cleaning staff etc. Lots and lots of hidden fees that will drive up your bill significantly.
Walking distance to downtown San jose & Staff was great
Fancy, various locations to eat and enjoy yourself with partner and great America in a 13 min drive distance just a great stay after all and great valet service Beware of an extra 100$ charge at check in just in case you break anything in the hotel but will be refunded after check out and line is to long with no one trying to help them out to make the line go faster
Can't really think of anything. 1. Room was dated. 2. Room with a view had no view. 3. Parking was expensive. 4. Hotel had no charm or allure (other than the advertised picture).
A property in the Fairmont family. Being in historical downtown next to sites of value. Relying on amenities of a high end hotel which did not disappoint. The staff was friendly and helpful in all encounters. Extra fees for wifi these days seems unnecessary. Having to use hotel cards to go between tower and main facility (although security is appropriate).
Clean, comfortable, upscale, great location in heart of city near restaurants, businesses, arena, light rail, freeway. Wonderful accomodations. Easy check- and check-out. Expensive parking. We parked in a garage one block from the hotel to avoid unreasonable $26 nightly fee. Most big cities charge this much, and higher, but why do have to shrug our shoulders and say, "that"s just the way it is". It feels like the baggage fees on the airlines.
I liked that it was downtown close to bars, clubs and restaurants.
Great hotel, room and staff! Got free upgrade upon arrival and an extra 1/2 hour checkout time so we could go to the next door art museum without a hassle.
Wonderful environment, great Beds close to San Jose Convention Center. Very Friendly Staff, impecible Service.
Location Bed was uncomfortable and did not have enough covers shower was outdated and shower head was cheap No coffee station in room Sparsely decorated
Everything was great Everything was good all people there are helpful
Clean. Comfortable beds. Great shower. Friendly helpful staff.
Great location and amazing hotel. The amenities were good as well. The rio was a nice size and I had a view of Levi Stadium. When I came back to the hotel at about 11pm there were no parking places. I believe outsiders were at the bar or guests had their friends visiting. When you are paying for a hotel room it's annoying not being able to park in the parking lot.
Helpful and friendly staff who keep up with the demands and requests of the guest. Also, a very quiet and clean space that allowed us to get our rest.
Andy the concierge took care of us like an old friend.
check in and out convenience. Movies extremely expensive.
The restaurant had very high quality food for the price and the bar was elegant and very accessible. Need to have FREE wifi in the rooms! This is 2015 AND the hotel is in the heart of silicone valley. For shame! Hilton
It's a good hotel with all the facilities you need, conveniently positioned across the road from the Hyatt convention center. No free WiFi, which for the price of the room, I would have expected.
Terrific and diverse breakfast compared to other hotels at this level. Very quiet. Upscale deco and room appointments, but functional. Particularly like that the room was reader and personal electronics-centric, with nice built-in AC outlets on both sides of the bed stand in addition to adjustable reading lights on the outside of each bed's headboard, so that the person sleeping on the outside to the center lamp could also have light to read or whatever without having to employ a headlamp. Very nice upscale shower and bathroom with the minor caveat listed in critiques. Green flush options always nice to see. Adjusting the shower head away from yourself while the water heats up was a a little less than optimal and would have been impossible from anyone much shorter than about 5'4" (average height for American women). The valve that switches the water from the main head to the handheld head was way up there out of obvious view.
Staff are very courteous. Top of the line toiletries - comparable to 5 starts deluxe. Room, and common areas are sufficiently clean. Nice breakfast included. Nice social/dining room. Address on the internet fail to state that it is on "East" El Camino Real, and since there's a "West" El Camino Real, it's makes it difficult to find. Room and furnishing, while adequately & functional, is rather aged, and "country inn" like. No flat screen TV.
Our room was very quiet and comfortable.
freandly personal. good location convinuse parking and reasanable budget.
location breakfast was to say the least was werid
I was too cold at night, needed a better balanket...
Comfortable bed, quiet heating/cooling system. Internet stalled occasionally. Freezer portion of refrigerator barely worked and needed defrosting. Highway access mediocre. Only one treadmill. Closed captioning on television did not work.
Breakfast was a typical buffet for this class of hotel with cold and hot foods that met my needs. Quick check-in and check-out Good value for the price Booked two rooms online but the rooms were charged different rates. The manager on watch could not correct the charge. The Front Desk immediately corrected the charge the next morning. Room was dim especially by the desk. The desk lamp was too focused. Needed a broader beamed lamp by the desk. Did not have an easy chair to watch TV. Watched from the bed.
I stay at the Maple Tree Inn when I visit my son and his wife in Sunnyvale. The staff is so pleasant and helpful. I feel right at home in the lobby. The room is clean with all the amenities. The breakfast is wonderful. I would like to have access to the newspaper.
The breakfast buffet was the highlight of our stay in this hotel. Variety of food was good. There was a bad smell in the hallway.
Breakfast was good and location was great to access Levi's Stadium. Our room was very noisy. We could hear every time a toilet flushed next door and lots of noise from the hallway. Tough to get a good night's sleep.
Breakfast. ..nice bed Unable to watch playoff baseball in my room...
Location is great, hotel is clean, room had fridge and microwave. Staff was nice. Good value. Small pillows but we had brought our own for the car travel, breakfast was ok, had a good variety but a instant bland flavor on potatoes and meat of the day. Waffles rocked. Room needed the tv mounted so that there was some counter space near the fridge and microwave.
Room was excellent, except my city view was a view of the stadium. Can't really complain about that though it was fine. They even sent up a bathrobe to my room when I asked. There was some youth convention going on which wasn't really a problem. However it took me a while to get on the elevator to get to my room
The design of the hotel is amazing! I love the modern feel and everything feels new. Downside was I came on a day where teenagers called "future business laws of America" were staying for the weekend. They were loud and obnoxious in the hallways, elevators, and at the pool. It seemed like I could never get away from them!
The staf was extremely accommodating and friendly. the food in the restaurants was of excellent quality and the Lounge Bar was an excellent place to relax and grab a light meal. The room was large and perfect for my business trip. I liked everything about this hotel
Amazing views, great service and great bar
Was given a double bed instead of a king. Uncomfortable and had to sleep in two different beds
Staff was very pleasant and accommodating. Facility was clean and pretty well maintained. Told hotel staff that both buttons on the heater/air conditioner in my room were broken, which meant I couldn't get heat because I was unable to close the vent. They assured me that they would have maintenance take a look at it.
Location is really good. Close to 101 and Lawrence in the heart of silicon valley 6 cars got broken into the one night around 10PM when I was there. this happened right outside my room. Turns out they didnt have any security at that time. While inquiring at the front desk, I had a chance to meet the "security guy" who IMO had no skillset to be security. management spoke very poor english. Seemed to be run by mom and pop owners.
Waiting time at the lobby was 45 minutes to check in. rest room were not to clean
On the day after we arrived we got up late so the maid service past us by. Despite going to the front desk around 1 PM and letting them know we were out and about, our room was still skipped. Also the breakfast was blah.
Location, price, bed was excellent Breakfast was not good
Excellent value and location if you are working around the convention center or any of the businesses close to it. Great breakfast for a hotel at this price in Silicon Valley.
Good sized room. Firm mattress. Hot water without a wait. Good breakfast buffet. The shower head was very low on the wall.
It was conveniently located. It was not clean or modern by any means. Coffee was not good.
good location to Standford there were big cockroaches that came in the room and no one seemed to care as I reported it several times - the door jam needs to be fixed (room 115) and it looks like other doors too. The air conditioner wouldn't keep the room cool - it would run loudly then stop and the room would get warm.
Bathroom was very dirty. Doors are outside (motel style). Next to freeway. Not walkable.
On the bottom floor closest to the entry door, was pretty loud. Should have asked for room move options. The sink is not in the bathroom. The HVAC system looks pretty old and was kinda loud. Other than that, a typical inexpensive hotel room. Wasn't going for a luxury stay, just a place to crash.
Cleanliness was average, but I did check around for bed bugs just in case. The outside was dirty and dated and made me nervous to sleep there-- wouldn't come back here even for the price.
Toilet ran 24/7, staff was oblivious while CA was in a severe drought. Toilet clogged, staff gave me a plunger to fit it myself. Dresser drawer would not stay closed, staff was oblivious. TV did not work during 1/2 of stay, received only 1/2 of the adjustment I was told I was getting. Staff was unable to make any decisions without management. Way overpriced for amenities offered!
Location and Bed
Location was great and bed was clean and comfortable. Paid for a room with whirlpool, water went from brown to green. So lovely! Complained to front desk and they pretended that they didn't know about it, when there where clear signs of maintenance in the room. I was just told that I had already paid and that I was good to go. Also didn't appreciate the meddling Indian guy at front desk, asking me where I work and what I was doing there, where I was coming from. Horrible. Looks outdated from outside. Quite loud.
The room was large and well equipped with a flat panel TV, DVD player, frig, microwave and coffe pot. The bed was a pillow top bed with four pillows. Also, the breakfast included eggs, a meat, bagels, toast, muffins and of course cereals. Nothing
The staff was great, the facility was very clean, and the location was awesome close to everything. I enjoyed check in and late check out. The staff bent over backwards to make my stay wonderful including letting me get juice after breakfast when I turned in my key and not saying anything when I checked out 20 minutes late. Well done to the management I would give you 10 stars if I could. Please do not change anything except maybe extend breakfast.
It was quiet, clean and updated. No complaints Close to what my needs were. Room didn't have a view a little small but fine for me alone.
It's nice to have breakfast included. Premium cable tv. We stayed right next to the ice machine. Not fun to wake up to that. Ask to be a little further. Tables in dining room were very squished together. Breakfast ended at 9:30am. Maybe they should extend it til at least 10:30. Possibly 11. I wouldn't stay here more than 2 nights. Very basic.
Very nice and well equipped appartments, good price, good location, free underground parking
perfect for business stays
clean spacious room. friendly and efficient staff. great location. breakfast and happy hour included. free parking. only complaint is the internet. its too slow. cell phone signal inside the building isnt very good either.
i liked the independent nature of the inn - you could go directly to your room from the garage, rather than going through the lobby. great breakfast, happy hour, and snacks at front desk upon arrival. great housekeeping staff and nice touches in the room - i.e., bottle of water and premium chocolates to say hello. i liked the clearly clean, shrink-wrapped dishes, glasses, cutlery. centrally located - near a shopping center to get groceries and manicures, etc. i will definitely stay here again.
The staff are very welcoming and professional. We had a great stay! None.
Nice, clean comfortable. $10 per day parking.
Very courteous and friendly welcome. Ready to assist and excellent services.
What we liked the most was how new the hotel was and everything smelled new. Great price for a very nice room. We stayed a few nights and the first night we didn't sleep well only because we had foam pillows which was too hard and too high. We spoke with the front desk the next morning and she said we can request feather filled pillows instead and we slept much better the next night. So make sure you ask for feather. Also in the room we were 4 adults and the room only had 3 sets of towels.
Modern, clean. $10 a day parking fee
room size old decor poor food choices old shower old amenities unclean pool
I was charged twice for parking at the hotel. We were not allowed in/out entry into the parking area with our room keys. I was charged for parking at the parking gate and on my final bill. I called the hotel for REFUND and I haven't seen the refund on my bank statement as of this moment.
Restaurants in hotel close to airport Rooms were outdated
Warning: Parking is NOT free at this hotel, not even for guests. You'll be forced to pay $20 to park per night! This made for a very obnoxious surprise during check-in.
The room was clean and tidy. Very simple, no art or decor to speak of. The lobby looked new and modern. Staff was very professional and nice. The HHonors floor was still in carpet from the 90's. Very old and out-dated. The room was very dated as well. My daughter who is 5'4" could press on the ceiling tiles, they were so low and old.
Love that every room has their own balcony for fresh air. Great ammenities down stairs and friendly staff! I always enjoy the excellent customer service here. The location of the hotel is convienent, close to restaurants, shopping, and airport. Going in and out of the parking lot became an issue. At the Doubletree guests have the option of valet or self park (you are charged a nightly fee per night). We chose to self park, upon entering and exiting guests must use a parking ticket to do so, the parking meter ended up not working so we'd be stuck for 15-20 minutes along with everyone else trying to get out. They should use room keys for this versus paper tickets that eventually get bent out of shape.
They overbooked rooms. We booked and paid for our room weeks in advance. When we arrived late at night with our three children, they told us they didn't have a room for us and sent us to another hotel. It was pretty awful.
Very friendly staff. Nice breakfast. The hotel nickel and dimes you. $2.50 for bottled water, $19 a day for parking, expensive breakfast and dinner.
Rooms are spacious and clean. You have to pay for almost everything else; internet, parking, breakfast.
Large rooms.. very comfortable.. calm location.
ROOM SIZE AND AFFORDABILITY THE STAFF WERE QUICK TO CLOSE OUT BREAKFAST A BIT EARLY 20 MIN BEFORE CLOSING
Stayed at the Staybridge Suites with family for 5 nights. The hotel exceeded my expectations. It was recently remodeled- the rooms were beautiful- lovely decor, clean and the beds were very comfortable. It was quiet at night and the breakfast buffet offered many options so there was something for everyone. Would definitely stay again.
It was clean. Breakfast was pleasant. Staff was nice. Quiet, well kept. Over all a very pleasant stay. Staff wasnt too informed on the area around the hotel or on transportation to the stadium.
Very clean and quiet. 2 room 2 bath is fantastic The location is a vit too far of the beaten path
Cleanliness and amenities
I really liked the room itself, it was like home away from home and it was very clean. The staff was very helpful and professional It was great, I liked everything!
room was very nice, very clean and roomy, good breakfast, wish I could have stayed longer! no elevator to 3rd floor..
Close to the freeway is a real plus. It is an older hotel, so does not offer some of the upgrades that you can find at newer Inns. Over all it was a very pleasant place to stay, the staff was very nice and helpful. The grounds are well maintained. The breakfast assortment was very tasty. I would stay here again.
location, quality of room decor paying for daily parking. low speed internet.
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I stay there every 3 months. Always nice and clean. Once they had overbooked and sent me to nearby property of their's on Lakeside.
The feel of a home or apartment..did not want to leave simply amazing...the breakfast was by Far above and beyond my expectations. 10 rating Is simply an insult to the establishment. That we couldn't live there.
Every Residence Inn that I have stayed at over the past eight years has been a pleasure. The Silicon Valley II is no exception. Clean rooms, nice public spaces - inside and outside - and very friendly and helpful staff. Doen't get better than this. My room key failed several times in a row on the first evening of my stay. Of course, my hands were full, I was tired and ended up frustrated. Pretty minor, but not at that particular moment!
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Great service without being intrusive.
First class in every way!
Great location for me.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff paid close attention to details. Very nice stay. I enjoyed everything.
An incredible property! Convenient to US-101, it's a wonderful property. I was treated extraordinarily well; every need was met.
Amenities; spa, pool, gym For me, the location was convenient and easy to get to work. Gentleman holding the front door entrance Cleaniness of my room The meals were good The location is not surrounded in a lively area. More amenities should be offered at this hotel
No refrigerator to store my perishable snacks and water.
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Excellent location, top choice for San Jose. Walking distance to major attractions and night life in the area. Excellent VTA transit access as well. Also consider the Hilton and Fairmont nearby. Valet parking is $29 with in/out privileges. This is a reasonable price for the area.
The proximity to the convention center and civic hall was crucial for my team's stay and this property is next to both. The accomadations and staff were excellent. I would recommend splurging a little fir the concierge lounge.
Great room overall, clean hotel in excellent location. Close to shops, food, and activities. Great service and friendly staff. Convenient parking (though it costs extra even without valet) garage connected to the hotel. Only a block away from Original Joe's. Despite a few quirks, I would stay here again. Charge for WiFi (unless you are an Elite member), ridiculous prices for snack shop food and goods ($5 for a Dairy Milk candy bar, $6 for an Odwalla Smoothie!), $45 for a t-shirt! Also, the hotel smells like the air freshener they pipe in at many of the Las Vegas hotels (could be a plus if you like that). Also, the choice of "aromatherapy" soaps are awful--why not go the clean, fresh scent of soap instead of burned wood?
Top notch hotel. Clean, newly remodeled, all amenities & on site restaurants etc The valet. He did not specify pricing of valet vs self park or exactly where self park was located.
I really Liked its location, we were attending a event at the convention center and the hotel is actually leads into the convention center. That was great! We didn't have to walk at all. All staff members were extremely nice and willing to offer any help that they could offer. The hotel was very busy due to the event, but the staff still dealt with customers in a very polite and friendly manner. I also wanted to say thank you to this hotel for not treating us any different than there other guest, we have been to other hotels and due to our ethnic background have been treated like we were some how less. This hotel did an excellent job treating everybody well and respectively Thank you so much! Some of the things that we weren't so pleased with that room service had certain hours and that it wasn't 24 hours and that the rooms were a little smaller than what we excepted. But overall we had a great experience
The valet service was overwhelmed since the hotel had no self park option. Plus, the valet was serving guests who weren't even staying at the hotel but attending a concert or conference in the area. It's a bit ridiculous that it takes 20 minutes to drop off a car with valet and another 20 minutes to pick it up.
Had a problem with the first room but they helped me switch rooms no questions asked
Room was very quiet, even with all of the airplane traffic on approach to San Jose Airport.
Pay WiFi with speed tiers.