Pros (+) Location, staff
3 stars
Lancaster Marriott at Penn Square
Photos of Lancaster Marriott at Penn Square
Overview
The Lancaster Hotels Lancaster Marriott at Penn Square is a quick six miles from Lancaster Airport and only 26 miles from Harrisburg International Airport. It’s located in Downtown Lancaster, Pennsylvania and integrated with the Lancaster County Convention Center. There are 299 guestrooms, all non-smoking, and close to all the action of the city.
The guestrooms at Lancaster Marriott at Penn Square are outfitted with contemporary amenities and posh décor for a comfortable stay. The rooms and suites offer a beautiful view of historic downtown Lancaster. Wireless high-speed Internet is complimentary and business travelers have access to modern ergonomic workspaces. Breakfast, hors d’oeuvres, and desserts are complimentary, and an honor bar is in each room. It also comes with a desk, chair, mini-refrigerator, ironing board and iron, alarm clock, hairdryer, and slippers.
Dining is available on-site through Penn Square Grille and Rendezvous Lounge which is open for every meal. There is also breakfast available and a convenience store on site. The restaurant serves American fare including Maryland crab soup, Caprese chicken, crab cake sandwiches, and pan seared scallops. Other nearby options include Prince Street Café, Annie Bailey’s, Isaac’s Restaurant & Deli, and Springhouse Tap Room.
There’s tons to do near the Lancaster Marriott from taking a ride at Abe’s Buggy Ride to visiting Lancaster Science Factory or taking in music at the American Music Theatre. While there’s a fitness center at the hotel, an LA Fitness is only a couple of miles down the road. Guests can also enjoy sight-seeing at the Ghost Tour of Lancaster County or Historic Lancaster Walking Tour.
Latest deals for Lancaster Marriott at Penn Square
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Lancaster Marriott at Penn Square
- Indoor pool
- Spa and wellness center
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Business center
Services and conveniences
- Conference rooms
- ATM on-site
- Business center
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Private check-in/check-out
- 24hr front desk
Dining
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Tea/coffee maker
- Refrigerator
- Food can be delivered to guest accommodation
- Coffee machine
- Vending machine (drinks)
- Vending machine (snacks)
Basics
- Free Wi-Fi
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
- Trash cans
General
- Family rooms
- Seating area
- Sofa
- Landmark view
- Telephone
- Carpeted
- City view
- Storage available
Accessibility and suitability
- Increased accessibility
- Roll-in shower
- Elevator
- Adapted bath
- No smoking
- Pets not allowed
Bathroom
- Shower
- Bathtub
- Hairdryer
- Toilet
- Toilet paper
- Private bathroom
Media and entertainment
- Radio
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Pay-per-view channels
Pool and spa
- Spa and wellness center
- Massage
- Spa
- Indoor pool
Laundry
- Laundry facilities
- Laundry service
- Iron and ironing board
Outdoor
- Terrace/Patio
- Garden
Bedroom
- Alarm clock
- Sofa bed
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Parking and transportation
- Parking
Things to do
- Gift shop
Fitness
- Fitness center
Reviews of Lancaster Marriott at Penn Square
8.2
Very good
759 verified ratings
Wonderful
383
Very good
131
Good
88
Okay
35
Fair
36
Mediocre
26
Poor
60
Summary of reviews
Guests say
Guests generally appreciated the excellent location of the hotel, with many highlighting nearby attractions and restaurants. However, there were significant concerns about cleanliness, particularly regarding the state of the rooms and bedding. Service also faced criticism, with reports of staff incompetence and delays, especially with valet parking and room readiness.AI-Generated from customer reviews
Reviews(7)
Q&A(5)
Tips(10)
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Score by provider
8.1 out of 10
501 reviews
8.3 out of 10
158 reviews
9.2 out of 10
3 reviews
8.5 out of 10
7 reviews
All reviews
Pros (+) Location, value, cleanliness
Pros (+) Staff were professional and welcoming. Rooms were clean and comfortable. Housekeeping were timely upon request, wether we needed extra towels or needed a cleaning.
Cons (-) Nothing
Pros (+) Location was great. Staff was wonderful
Cons (-) Bed had a dip in the middle and killed my back. Paying $12/night for WIFI is ludicrous. Even The small cafes on Queen St have free WiFi.
Pros (+) The hotel was great. Great location. Clean. Nice staff. As nice as any Marriott we have stayed in.
Cons (-) Restaurant was understaffed and food was not up to Marriott standards. We could have purchased better food at any of the other local restaurants within walking distance.
Pros (+) There for a dance convention with my daughter. The hotel was fully booked but the staff did a great job of managing a large number of guests. The elevators were a problem since everyone started and finished their workshops at the same time of day but they could not control that. You must always have your room key since elevators won't go up or down without a swipe.lots of shops and restaurants in ...
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Pros (+) Location
Cons (-) I didn't sleep well because of a fight in the hallway that took the hotel stuff way to long to resolve. Also I'm a platinum member and was unable to get a king room that I requested.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at the hotel?
The hotel offers dining on-site through Penn Square Grille and Rendezvous Lounge, serving American fare including Maryland crab soup, Caprese chicken, crab cake sandwiches, and pan-seared scallops. Additionally, there is breakfast available and a convenience store on site. Nearby dining options include Prince Street Café, Annie Bailey’s, Isaac’s Restaurant & Deli, and Springhouse Tap Room.
Are the beds comfortable at the hotel?
Guests have mentioned that the beds are comfortable, providing a good night's sleep. However, some guests have also expressed concerns about the bed quality, so it may vary based on individual preferences.
Is parking available at the hotel?
Yes, parking is available at the hotel. However, some guests have mentioned issues with the parking garage, so it's advisable to follow the instructions provided by the hotel staff for a smooth parking experience.
What are the complimentary amenities provided at the hotel?
The hotel offers complimentary breakfast, hors d’oeuvres, and desserts. Additionally, each room comes with an honor bar, desk, chair, mini-refrigerator, ironing board and iron, alarm clock, hairdryer, and slippers.
When is the best time to visit the hotel?
The high season at the hotel is in May, offering a vibrant atmosphere and potentially more activities to enjoy. However, the low season in December may provide a quieter experience for those seeking a more relaxed stay.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Request a Quiet Room
If you are sensitive to noise, consider requesting a room away from the alley or any nearby bars to avoid potential disturbances, as mentioned by some guests.
Explore Nearby Dining Options
Venture out to nearby restaurants such as Prince Street Café, Annie Bailey’s, Isaac’s Restaurant & Deli, and Springhouse Tap Room for a diverse dining experience beyond the hotel's offerings.
Check Room Amenities
Ensure that your room includes a blow dryer, as a few guests noted its absence in their rooms.
Opt for a West King Corner Room
If you prefer a quieter room, consider booking a west king corner room to potentially avoid noise from nearby venues, as some guests experienced noise issues in other room types.
Be Mindful of Parking
If you plan to use the parking garage, be prepared to follow specific instructions for payment, as some guests encountered challenges with the process.
Utilize the On-Site Dining
Take advantage of the on-site dining options, including the Penn Square Grille and Rendezvous Lounge, which offer a variety of meals and a convenient Starbucks for a quick bite.
Confirm Room Type Upon Check-In
Upon arrival, ensure that the room type you booked is available, as a few guests experienced discrepancies between their reserved room type and the actual room provided.
Consider Joining the Loyalty Program
If you want to avoid additional charges for Wi-Fi, consider joining the hotel's loyalty program to access complimentary Wi-Fi, as non-members may incur a daily fee for this service.
Enjoy the Nearby Attractions
Explore the nearby Heritage Center Museum of Lancaster County, Lancaster Quilt & Textile Museum, and Central Market for a taste of local culture and history.
Take Note of Seasonal Rates
Be mindful of the high season in May and the low season in December when planning your visit to the hotel, as rates and availability may vary.
Location
25 South Queen Street, Lancaster, PA 17603
What's nearby
- New Era Building20 yd
- Soldiers and Sailors Monument29 yd
- Charlie Wagner's Cafe84 yd
- Reilly Brothers and Raub Building106 yd
- Steinman Hardware Store116 yd
- Central Market152 yd
- Fulton Opera House210 yd
- Lancaster County Convention Center229 yd
- B.F. Good and Company Leaf Tobacco Warehouse395 yd
- Hamilton Apartments0.3 mi
- Conestoga Cork Works Building0.4 mi
- R. K. Schnader and Sons Tobacco Warehouse0.4 mi
Policies
Check-in/Check-out | Check in anytime after 4:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Lancaster Marriott at Penn Square
Low season | March |
|---|---|
High season | February |
Average price (weeknight) | $226 |
Average price (weekend night) | $305 |
When to book a room at Lancaster Marriott at Penn Square
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 7.7 |
|---|---|
Distance to city center | 0.0 mi |
Nearest Airport | Lancaster |
Distance to airport | 5.8 mi |