Would you like to save as your currency permanently or for this visit only?
Easy to find if northbound on M50/A6 therefore good for overnight stop. Although my stay was on a fiesta day and the resturnt was closed the bar food and service was good. A comfortable stay and I would use this hotel again. Exit from the hotel during AM peak hour can be a problem.
Very good and fast wireless internet connection. Even calling with Skype over the wireless was no problem at all (is a real problem in most hotels).
100% happy No
Super quality rooms, made very welcome on arrival, excellent breakfast choice. Impersonal, poor service in bar/rest.
We've got double which was actually kind of suite with 2 rooms and some spacious corners. Such room should be comfortable to stay for several days, visit Madrid getting it by train or by car. Place is convenient to rich from/to airport. Parking, internet are available.
Nice large room. Friendly peoples. Free parking.Easy to find. Inside is the hotel nice and quiet. Not a nice location. To close to the highway(100 meter). You can smell it when you open the windows. You can hear the traffic off the busy highway during the night.
This is actually more than 4 star hotel (close to 5). It is excellent if you travel by car and want to go to Nothern part from Madrid (Segovia, Avila, El Escorial, Valle de Los Caidos). It is by the highway, and the parking is free.
Very convenient situation on A6 highway. Excellent room and nicely fitted What about adding a swimming pool ?
Very well located as a stopover going between southern Spain and Santander. Very clean and comfortable with a secure underground car park. Restaurant and mini bar rather expensive but more reasonable places to eat close by.
everthing the hotel is very good indeed and we would not hesitate to recomend the hotel and we would love to stay there again it could only be improved by the addition of an outdoor seating / relaxation area
Clean, good location next to station. Could do with another blanket in room. No fridge in room. No tea or coffee making facilities
Great price and parking. If you have a car it is the best place to stay around Madrid. Awesome breakfast for €5
the staff was very professional and friendly. I've liked everything!
I found the location very pleasant. The greeting was friendly and the rooms where comfortable. One thing that I would say is that as a business traveller it would be good to have an Iron and a Ironing Borad available! other than that the Hotel was very good. NA
Convenient for business meetings at the Parque Empresarial Room was too warm: I was unable to reduce the temperature other than by opening the window.
Very comfortable bed. We did not want to get up! Room is extremely hot, we had to leave the window open.
The staff were very friendly. The ffod was nice ' good selection for breakfast. Poor choice of english language TV channels - all you ever get in these hotels is BBC News and CNN.
Peace and quite and, of course, comfort and cleanliness. Food good too. Professional and friendly staff. No
Decent and friendly hotel room temperature controls are slow to respond to change
I loved it!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
The staff was very friendly & helpfull all the time. The breakfast open buffet was not reach. But still you can get additional dish (like omelet) with no extra charge.
Excellent facilities, very good staff, friendly but the amenities of a large hotel No
Nice modern hotel, well fitted out. It was very hard to get a taxi to take us to the hotel late at night as it wasn't a long enough fare for them. 2 taxis refused to take us.
The reception staff was resolutive but I think they were a little bit short of time to manage.
It was clean,calm ,and the facilities very correct. The transport to the aereoport very good idea. The restaurant
very clean and smart hotel the food in the dinner restaurant, was served steak and potatoes, overcooked and no vegetables or salad
The location to the airport. Not easy to get to public transportation from hotel to downtown area.
Great hotel, but far from everything, in a middle of a industrial/commercial area. If you arrive late, it's difficult to find some food to grab.
Very moderm, clean and efficiant. Great staff, simple comfortable design. Close to a large shopping centre with food and supermarket facilities and a great airport shuttle service. Amazing showers. Nothing to complain about at all.
For a 1 day layover in Madrid, best of 5 hotels, many similar that I have experienced. Will book here again. Great internet.
Only stayed here for a night in between flights and it offered everything we needed. Loved the free shuttle to and from airport. This saved us a lot of money not having to buy a taxi. Also, the room was a lot larger than expected and very clean and modern. It's not really close to anything other than the airport though, so don't book here if you're looking for a good vacation spot.
Staff were very helpful and buffet breakfast was excellent No
Location: Near the airport (hotel provides free airport transfer and it takes around 15 min on a weekend's night), shopping mall at a 7 mins walk, quiet zone. Rooms: Confortable, clean and functional. Hotel: Free wireless in the rooms, free internet access zone (for those that do not carry any device), a wiizone if you want to chill out playing some console games, reasonable breakfast. The free transfer back to the airport was overbooked.
Appealing Building, modern, internet free available, computers available. Slow checkin at late evening, Breakfast little bit disappointing, scrambled eggs 2 mornings cold, cold draught trough breakfastroom. Asking for the way to Centre Madrid, received poor and incomplete information resulting in unnessecary waste of time to get to the centre. No Madrid Maps
Amateur front desk staff and missing informations
design. nothing at all.
Very ecological Staff was very friendly Staff was always helpful Very unique floors Excellent breakfast I wished the room's shower had had a door for privacy (second floor)
Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them! The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
Cool design, friendly staff, good restaurant, close to airport slow wi-fi, no workspace for business traveler, small gym
The Silken Puerta America is a very well designed hotel. It is completely different to any other hotel I have experienced before. The location was poor, being 5kms from Sol / Plaza Major, which is a little too far to walk. Perhaps if they offered a shuttle service to drop guests into town.
Thi is one of the best hotel in Madrid, one of the best in the world. I'm travelling alot, but this is the best hotel i've staied in. The desing is different in each room, in the room u have a real king size bad. The service is perfect. Donstairs there is a restaurant, i would recomment to visit it. I'll come back again.)
Design of the room and bars. SPA is very small and poor.
the design of the hotel
The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad. While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Rooms were modern, hallways narrow and dark. Only 2 English speaking television stations (CNN, BBC News). Internet access was simple and reasonable. Staff were very efficient and polite. Breakfast was very expensive (25 Euros) for a buffet. This is more than double what the price should have been. No desk the room, so had to use a small coffee table for business and computer requirements.
Facilities, food, service internet and web connection wifi did not work
Design and comfortabilty of the rooms and the place in general We asked for some ice cubes and, yes they gave us, but into a plastic bag, I guess they should be prepared for such eventualities and place ice cubes into a bowl
The staff was really nice and helpful. The free shuttle to the Madrid International Airport is a bonus. This is not a negative comment. Travelers just have to be aware that the hotel is located in a quiet neighborhood and that there seems to be a very few restaurants around. There is a chinese restaurant just around the corner but I chose to eat at the hotel restaurant on the terrace. Service and food were really nice (Spanish menu). Did not have a chance to try the buffet breakfast (but it looked nice) as I needed to go to the airport early. I would have liked to just have a cup of coffee before the shuttle arrived but was told I could not... needed to eat for that... Maybe the restaurant management could consider selling just coffee at the counter to clients who are not interested/or choose not to eat a big breakfast in the morning.
Room style Too cold temp. in the breakfast area and too hot in the rooms
Spacious bright modern rooms that were very comfortable The transfers are not 24 hours as they claim, and the location is only suitable for business travellers or those that don't mind being out of town
Nice hotel. Good location. Nearby airport and some nice bars for a late tapas. Girl at the front desk not realy friendly. Rooms are spacious, clean and realy comfi.
closeness to airport, price and comfort of beds ...modern amenities airport shuttle took one hour to come to get me and only after I called to get it to come to Terminal 1 -- shuttle bus not available until 7am in morning which was not suitable as I needed transport at 6am -- shared taxi with other guest which worked out well. Dining in-room astronomical and diningroom had poor selection and expensive prices. I arrived late and had few choices.
facilities are good shutall bus has limited time
Near to subway and airport They say it has a free shuttle to airport but it's not marked that it is only available certain fix hours. We had to take a taxi
Stayed here July, 14, 09. Great hotel, excellent buffet breakfast. Very high tech brand new hotel. Some reviews I'd read said it was "cold feeling" and noisy. I found neither to be the case. Slot of glass & chrome can seem a bit cold to some people but I enjoyed the modern design. It is obvious they spend a huge amount on the interior design. I really liked the hard wood floors in the room. A very clean feeling as compared to hotel carpet. The room was absolutely spotlessly clean. With all the glass the maids must have to work very hard to get it all spotless & streakless. The desk staff were very pleasant and helpful planning our short td in Madrid. Only complaint is the "free airport shuttle" only runs 7 to 11 am and 7 to 11 p The "free airport shuttle" only runs 7 - 11 am and 7-11 pm. That's not how the free shuttle is advertsed. We had to take a taxi upon arrival at 4:30 pm for acost of 27 Euros. But did get the free shuttle back to the airport the next day as it was within their time slot. You need to sing up for the shuttle ahead of time to make sure you get on it. About a 20 minute trip to the airport so if you are running tight and miss the shuttle itaynot be back for some time. Took several taxis to the hotel all had trouble finding it as it is off the beaten path . Had to use our cell phone to call the hotel so they could direct the drivers. Be sure to take their business card so you can give to the driver & call if necessary. But it is worth it
The hotel restaurant is excellent and the staff is friendly even though not very helpful as expected The bed has four wheels which may slide while sleeping on it.
clean, large room. Decent wifi not a touch of warmth or hospitality. No clock/alarm, no toiletries, no pictures.... even with reservations the bus to the airport was overbooked, tho they did get a cab for us. Not convenient for T4. In any case, a cab from the airport costs 20e.
Convenient to IFEMA coference center. Outgoing emails were blocked. Incoming worked fine. Far from city center.
We loved our stay in your hotel. The design was quite beautiful and the rooms and bathrooms were elegant and stylish. The breakfast was delicious with tasty fresh fruit and and lovely cooked breakfast.I really cannot fault the hotel and have already recommended it to our friends. We will definitely return to your hotel when we travel to Madrid.Many thanks and excellent job !
Close to the airport, pool, free internet, huge king size bed was extremely comfortable, great value for money. Tip- there is a huge mall with shopping and restaurants about 10 min walk up the road. Just turn left out of the hotel and keep walking to the end of the road, its on your left. Lack of information! We were informed upon arrival that the airport shuttle does not run on sunday and we needed to take a cab. The night before our departure we requested to book a shuttle to the aiport only to put into a taxi and told the shuttle only runs at certain times and it was not the time we requested, at no point did anyone tell us otherwise. It cost 15 euros for a 5 min drive. The receptionist wasn't particularly friendly, but the doorman was lovely!
Good quality and reasonably priced hotel. New, clean, good helpful reception staff.
Staff was very friendly and helpful and honest (I left a computer on counter and got it back)
The staff was excellent, and went above and beyond in helping us, even with a language barrier!
Close to airport. Very clean. Staff speaks English and they are very helpful. Free shuttle to the airport every hour. Very clean and comfortable. Far from the city. An expensive cab ride or lenghtly bus/metro trip to go into Madrid. No food service available during non-meal hours, and no restaurants or shops close by to get snacks. No view of any sort.
Proximity o airport and taxi service to airport
Room was spacious and comfortable, nicely equipped, staff was very professional and friendly, and overall excellent stay and great value for money. Airport transfer was a nice addition too. Our only regret is that we couldn't stay longer. Some of the facilities were a bit worn, could have used some maintenance.
almost everything the only way to relax, the swimming pool was open only at noon and (the worst) closed at 8 pm two hours before the sun goes down.
This hotel was great value.Staff were very helpful on places to eat and things to do.Its is 2mins from a metro station which you can get straight from the airport.
Very pleaseant staff, very well equipped hotel, one of best I have had the pleasure to stay in for some time. Certainly to be reccomended nothing
Clean room, good location and quiet. Good value.
Hotel is well situated for shopping and the Retiro, very easy to get to by car, but see comments below. Despite assurances by phone that parking would be no problem, no space was available. A hotel of this size should have spaces, or at least access to public parking. Reception and lifts are overwhelmed at peak hours. I have stayed here often, but it's showing signs of a lack of care. Good hotel if the price is right.
Restaurant menu was a bit poor.
Location, size of room The sauna was not working and the staff was not very apologetic about that. Our room was also not ready on time.
Pretty average hotel My room was not ready upon arrival and had to wait whilst it was cleaned, staff generally not too friendly, the 'gym' facilities are a joke - the singular machine was broken, the restaurtant is expensive ... i could go on - my advice is dont stay at this hotel - very poor
The staff, comfort and location were very good The poached eggs for breakfast were very poor. They were cooked,tasted of and presented in vinegar which soaked into the toast. My wife had to leave her full cooked breakfast as a result of this.
The staff was friendly, helpful and most spoke at least some English. Very helpful in a foreign city. The hotel was just 2 blocks from the Metro. It was very modern and clean. Most signs, menus and notices were in both English and Spanish. The beds were more firm than I was used to and the pushed-together twin beds would separate creating a crack in the middle making it difficult to sleep close to my wife.
Hotel was very reasonably priced, convenient to two metro lines, room was confortable, staff were friendly Room was just a little too warm, however, I was able to open the window.
Mini Bar and Free Wi-Fi expensive breakfast
ehi guys...this is really a luxury hotel. Everything is stylish...and don't miss dinner and breakfast at 30th floor!!!!! Quality of food is great!!! Maybe a little bit expensive...but...it is a five star...!!!
Very nice comfortable hotel, close to the airport and not so far from town. I would definitely recommend it.
Excellent location. Clean, new.
Basically everything. I travel a lot in my job and I believe this was my best hotel stay ever comparing price performance. I was really amazed by the standard, service and building design. Food and beverages too expensive, should be maybe 30% less.
Design Internet free will be better
All was excellent! All was pleasant!
To be able to relax in the spa overlooking madrid. Seals in the bathroom, water leaked from the shower into the toilet/bathroom. Hotel overall was great.
Very good hotel, the silence in the rooms is great, the overall is impecable. Close to taxi and subway They didn't have VoD and iptv at the room, tv was bad
Country, Hotel and staff were exceedingly outstanding. Home away from home with excellent and Professionally tranined good and emotive people. Caring staff. More than value for money.
Good facilities, practical location (metro, business area) and efficient hotel staff
the central location
Stayed during a weekend and I had an very pleasant suit for a an affordable price. The beds and linen are fantastic, and the living room comfortable with sofa and chairs. Nice and big bathroom. Speedy internet and a fantastic view from the panorama windows. Don´t have room service. No direct entrance with car. Have to walk 200 meters.
Excellent service, clean and comfortable rooms
Everything was excellent!
Hotel staff was friendly and helpful, although my Spanish skills are poor. Location of hotel near centre of Madrid and access to public transportation.
The room was pretty large and well furnished Maybe the fact that 2-3 waitresses , involved in the breakfast service , were not particularely motivated ( no smile ,...)
Location is excellent. The underground railway is right infront of the hotel. The staff of the hotel was very friendly. I lost my passport in Madrid and they were very kind to help me about that.
You should use the stairs for until second floor , then you walk across the corridor (long) to find the lifts.
Location, very close to Station
Free wi-fi. Quite difficult to find, not in walking distance from anything, no restaurant for dinner, bar not open for drinks in the evening, breakfast unacceptable.
The hotel has not enough light in the corridor. The breakfast is poor.
Restaurant did not open for evening meals and no other restaurant within walking distance. Only food available was order a Telepizza for delivery to your room. Airconditioning in bedroom dripped water constantly and wash basin wiuld not drain Reported the faulto to reception.
Noises coming from the toilet forced us to close the water line ourselves in order to get some sleep. Our room had an extra pull-out bed we hadn't asked for, and that took up much space. One look at their 'breakfast buffet' and we quickly headed out to get some food; expect very little from it.
Perfect location, quiet area as well as central.
Clean, comfortable, english speaking staff, good restaurant A little out of the way
The hotel was quiet. There were no loud parties. 1. For a foreign visitor like me, it would help if most of your front desk staff could speak English. sometimes it was difficult to communicate. 2. Nowadays most hotels provide wifi in each room free of charge. To have to pay for this, or to use a free system only in the lobby and breakfast room for 1/2 hour at a time is very inconvenient.
I like the sympathy of the hotel staff and the to has a place to park the car in front The water was brown and sometimes there was a strange smell inside the room
Great location, double glazed for noise outside, which is abundant as it's right in the city center. Air conditioner, Tv monitor which is also a computer screeen. I didn't expect carpets on floors and some surfaces in a 4 star hotel and in a hot country like Spain. It makes the rooms very stuffy. Also the bath quite claustrophobic, narrow, left very little room for movement in what it looked like more like a niche in a cemetery.
The location was GREAT!!!!! One block away from main street, so quiet in the evening, and perfect during the day. I would definitely stay here again!!!
Staff courtesy ,amiability .Clean enviroment
My boyfriend and I stayed here with extended family for a week. Great location, everyone that worked there was really nice/helpful and the rooms were great. So happy to have stayed here during our European adventure! Breakfast/buffet was not included in our stay but there are great little breakfast spots for a cheaper price right down the road from the hotel. workout facilities were a little older
Great room, nice size, clean bigger bathroom than expected. Terrific restaurant with delicious coffee and pastries. We arrived well ahead of check-in and were graciously given our 2 rooms hours early with a smile. The street noise could be heard in room, somewhat.
Location & comfort of the rooms. Concierges were very helpful General off hand manner of all waiters and bar staff.
Discovered bedbugs before going to sleep. Had to pack up my belongings in the middle of the night and move hotels. Staff had said they were going to pass along my contact information to the manager. Days later and I've heard from nobody.
Room was comfortable and great location Internet connection in the business centre was too slow!
modern, centrally located. Able to get quiet ground floor room (no need to use elevator) location is in the Red Light District--many "characters" loitering about
The location was good. The staff was not helpful at all. There was a long queue at both check in and check out. Upon check in we were not given any instructions about the breakfast that was included in our rate and consequently we needless paid twice for our meal. Since we had booked online, the hotel was "unable" to make restitution. I would never stay at this hotel again or recommend it. There are too many other wonderful options available in Madrid. establishment.
The location and my room was cozy for a single occupant no cork screw in room -- minor
It was basic but clean and friendly. There is no drink making facilities in the room
Friendly and helpfull service, appropriate standard of room, good price location 20 km from the city centre. Parking nearby but it can be difficult to find a free place when you come very late. Without a car there are some bus lines it's not complicated to go travel to Marid. However the way back can make some troubles.
The hotel staff was very friendly and the room was exactly as shown on the web site. Very clean.
The relationship price / quality The noise in the rooms
Comfortable but bed was creeky and a little lumpy. meals ok but basic, good value.
clean, comfortable accomodation no kettle in room. credit card charged in £s, although I asked for Euros.
New, clean, convenient to the factory outlets. The shower runs cold (zero hot water) for about 5 seconds every minute. This was shocking. The hotel staff could not figure out why this was so. We had to time it and get out of the shower ever 45 seconds to avoid the 5 seconds of freezing cold water. At least it happened in regular intervals. They really should fix this.
Staff very friendly & helpful location not easy to find & lack of directions from motorway . Did have a restaurant , but food not of particuarly good standard. Location was in a bit of a waste land , rooms not welcoming & too minimalistic - no shampoo/shower gels, towels very small & thin .No kettle in room which woudl be standard in o ther travel lodges branded hotels
fixed breakfast, no weekend service for dinner
The price No free breakfast.
free shuttle to airport, good value old, needs to be refurbished
Our room was very clean and confortable. The bathroom was big and the lcd tv has an usb plug to see your movies or listen to your music. The room was cold when we arrived but after 10 minutes of heat regulator it was fine.
Location, near airport Shuttle bus in the morning we left to the airport was 15 min late, as we were booking; and the driver was very rude when we said we will be late...
Transfer from the airport Transfer to the airport (It seems there was only one van to take care of all the customers, of course ended up on a ride with a taxi rushing to catch the flight...
the airport shuttle was a real plus. there are also several cafes/bodegas/restaurants. very difficult to drive to. the shuttle saved the day from the hotel.
the airport picking up is one of the best things, and the room was very clean
The staff were very helpful and I was able to get a disposible razor from the reception.
good location, near airport and subway. The worst staff ever! Very badly informed, and not very nice. Everything was a problem. When I arrived I had dirty sheets, asked them to change them, and the next day I got dirty sheets again. Pay a lot of attention on the glasses at breakfast... half of them are not clean.
was so easy to access the metro into the city. the noise of the work being carried out on the lifts, but it did not spoil our trip
quality of hotel no tea / coffee making facilities in room
near metro and also renfe station, clean and comfortable no free wifi
The view from my room, and the room service. The minibar wasn't filled up totally some times basically on first days...
The jacuzzi was nice. There were a lot of products in the bathroom. The receptionists were talking and kept us waiting. They didn't understand English very well. I asked to repair the shower twice which they didn't. The taxi driver was waiting for 10 minutes before the receptionist told us that he was there.
A decent hotel which you not write home about. Very small rooms. Low value for money
convenience to metro system quiet clean rooms great staff nothing
Location Room standard was not on par with price
Convenience for business meetings
Location, across from subway station. Only one stop from Chamartin train station. A supermarket is very close to it. Liked the fast food restaurants on the subway station, very convenient for a quick breakfast or dinner.
It was close to the Tube station and on a well connecting main road. The room was very clean and the range of toiletries very impressive. no free wifi and it was expensive for 24 hours
Good location for those who have an early flight. Shuttle to the airport is a bonus.Comfortable rooms, well equiped. Nothing, it wasn't the case
Spacious clean comfortable.
free wifi. clean room. not enough english tv channels. no coffee making facilities in room.
Realively close to airport, but not as close as perceived. Shuttle is only 1x hour and takes at least 30 minutes Sunday check-in. Food service in hotel limited and also in the walking area.
The Hotel Clement Barajas is an excellent place for an overnight stay near Madrid's Barajas Airport. The hotel's airport shuttle isn't convenient for incoming flights, because it doesn't run continuously. One must call from the airport, and that's not always convenient if one has just arrived and doesn't have euros.
I arrived late in the evening and stopped by the restaurant before checking in to see about ordering food. I ordered my meal and checked in. Before too long a hot meal was at my door. The room was comfortable and had nice AC. I really appreciated the shuttle service and complete puntuctual service. Fantastic hotel and an awesome shower with multiple shower heads from head to toe that included a sound system! I loved it and wished I had my own! That there were more hotels like this on the rest of my travels for the price and convenience. Really great hotel near airport!
shuttel from/to airport, nice bar at the hotel, wery cleen barhroom. nothing
The Hotel Clement Barajas is our customary stay at the beginning and end of trips through Madrid Barajas Airport. It is close to the airport, and within easy walking distance of several local restaurants. It is clean and quiet, and staff are friendly. It offers good value for the price. The airport shuttle bus does not circulate continuously during the day, but rather must be called from the airport. This is inconvenient if one doesn't have euro coins.
We stayed the night before our flight out of Madrid. It was perfect for this purpose. We arrived after dark and left in the early morning. The shuttle to the airport was easy. Our dinner at the hotel was very good. The staff was very helpful. The room was very nice and the bathroom and shower large. Nothing
Complimentarty drinks in mini-bar fridge, a nice touch Poor internet - a bit iffy, wifi comes and goes - next time I will try a firewire cable
Convenience. helpfulness of staff. arrrived at 2310 just before buffet closed no problem and pleasant
Convenient, clean, and efficient
We arrived at around 11:00 in the morning and they were kind enough to give us an "early check-in". Room was really clean and there was a very nice toiletry kit on the bathroom. Nice little restaurants around the area. Although not at city "centre", it was really easy to get around, especially on the red bus. Would recommend Gran Versalles to everyone!
The hotel is quiet, clean and the staff are attentive. the staff also spoke english which was a great help. I stayed at the hotel at the start and end of my visit to Spain and the staff were professional and helpful on both occasions. I liked the Hotel location as it was a nice area of Madrid and easy to get to the Metro station which was just round the corner. both the rooms I stayed in were air conditioned. The room I had at the end of my trip however did not have a control switch for the air conditioning and I found it a bit noisy.
it had good value for the money paid, and the staff was very helpful.
Nice place to stay as was within walking distance of all city ammenities but not in the center well its a 4* but would say its a border line 3* - 4*
Recommended. We parked a car there; the garage is a tight fit. Everything else about or room and the assistance we received was simply excellent. We did not dine at the hotel, but only because we had other commitments.
Very well connected to centre and various points of interest. It was cold during the night and even with 2 blankets we could not warm up. Bed was hard and not recommended to people with back problems. Several times at night and very early mornings we heard loud , extended noise, as if someone would move the furniture. It is still a mistery where this noise came from, very unlikely that the hotel guests made it. I would be curious to find out.
The staff was nice and helpful although sometime English was a little limited. Right next to a subway station and although we had a street-side room it was quiet at night. breakfast is really over priced, just go to a cafe nearby.
We really enjoyed our stay. The breakfast was very good. Staff most helpful. Very happy with location We had no complaint about Gran Versalles
The facilities at Gran Versalles was filled with comfort. The shower facility is different from the rest with separate shower head with clean towels and separated sink for each person. Thank you!
The stuff is really nice. The breakfast was rather rich. Just small things - no remote control for TV, and for me the room was a bit too warm. Otherwise it is good place to stay.
location (easy walk to the museums or to sol and grand via), staff, can easily book excursions from the hotel. air conditioning is very low, but open the window and the room cools down. air conditioning is too weak to cool the room on its own.
Great location: shops, restaurants, bars and an underground station just around the corner. The room was quite spacious and had a small balcony. The staff was really friendly. The room was very noisy. To some point I do understand that because Gran Via is just under the window but then again the insulation of balcony doors could have been more proper and the windows thicker. And frankly, the room (inlcuding the bathroom) needs a serious updating. And there was no safety deposit box. Or there actually was one but it had no lock on it.
the ground of the bathroom was dirty around the WC. The frame of the door of the bathroom is broken.
service room standard not so good
spacious rooms the variety of breakfast
the view from the balcony was superb. the room was large. no emphasis on free sauna etc
Nice service from the staff N/A
good location. good hotel
Location View from the window on a interior court
Easy access from the airport. Room very clean and comfortable.
The hotel has been refurbished. It is very comfortable. A very nice option for a one day stay in Madrid, close to the airport. There is a free shuttle to and from the airport every 10 to 15 minutes. Very convenient. The metro station to Madrid is a five minute walk. Guests can use the pool from the next door hotel. Buffet breakfast is good and reasonably priced or included with the room price.
The Suite was excellent, well furnished and comfortable. Hotel staff were knowledgable, helpful and spoke excellent English.The courtesy minibus to the airport was convenient. We did not have time to have breakfast and yet the charge was added to our bill on checking out, which took a long time to sort out.The jacuzzi bath had dirt in the water jets which when started, suirted into the bath. Not pleasant. It meant we had to empty the water out of the bath and re-fill it. This was obviously resulting from inadequate cleaning.
Room was more than adequate. The food was overpriced for the quality, and they would not allow us to bring hot tea back to our room in the morning!
Very well-kept facility, excellent staff that were helpful at every turn. Very convenient to airport for traveling fliers. Excellent dining facilities. Excellent ground transportation services. No complaints
Convient to the Airport
People at the hotel were very helpful and nice.
Close to airport. Shutle to airport Pillows
very, very confused service at check-in on arrival
The hotel is close to the airport and the shuttle service functions perfectly. Staying in a hotel with 4* we expected to have a mini-fridge in the room. Unfortunately, it was not there. Also, the variety for breakfast could definitely be improved.
Really good clean modern rooms, friendly staff and the best shower ever! The wifi was really stop start and kind of annoying.
the people that works in here , are simply fantastic just one thing, the noise .... yo listening all in the room next to you
Easy shuttle from airport (though I had to wait 40 min. for the free shuttle, and you have to phone them to get it). Quiet, nice room. Bajaras suburb offers shops and restaurants and the metro is close. There should be an free Wi-Fi definitely. Because of this - and only this - I will book another hotel next time, because the others nearby offer this. Breakfast cheap but nothing more.
The room is nice. Good showers. Friendly staff
Good bedroom and the good shuttle service to airport
Would use again.
This hotel is very new, nicely decorated and stylish. Also very clean, good beds. The breakfast is not too continental. Only some toast, chocolate bread en fruit. Orange juice in a dispenser that leaked terribly. My hands were all orange-juice (and it was not just me; other guests had the same problem!)No cheese or meat to put on the bread, cold tea. This can be done much better: how about some eggs? Some more to put on the toast?
hotel style is very nice and modern.
early check in straight from an early flight vending machines
Fast attentive personel at late night service. Very positive experience the last day of a two week rushed trip.