Hotel Mayflower

There is nothing positive of note to mention. I wouldnt recommend anyone stay here. Broken toilet, mouldy walls, rude and indifferent staff, unreachable line (if you call the front desk you get a taxi service who takes a message and brings it to staff who roundly ignore it), broken refrigerator, unclean smell, unfair room assignment, cleaning staff leaves garbage and supplies all over the stairs making it harder to navigate safely, especially with baggage. I could go on.

This hotel is inaccurately rated as a 3-star hotel, but in reality it's barely a 1-star. The furnishings in the rooms are old and unclean. The first room I had was leaking water from the ceiling, and when I changed rooms the second room also had a leak in the ceiling. The bed mattresses are old, sagging and very uncomfortable. And the worst part is that this hotel is far overpriced for a 1-star hotel. I've stayed in youth hostels that are better than this. I've also stayed in nearly every other hotel in Leiden, and this is far and away the worst in town.

Big rooms and bathrooms and location Hotel in process of renovation and some features unfinished - could be OK when work completed.

The hotel is centrally located within the town of Leiden. It is within walking distance of the railway station, restaurants, canals and shopping. The hotel seemed a little run down and breakfast was very basic. Some staff were very welcoming but a number let the side down by being unfriendly and sharp with guests.

The staff were very accommodating and very helpful

It is directly down the main street coming out of the train station and was perfectly located for the work I had to do at the University of Leiden. For a hotel labelled "three stars," it was really pretty shabby. The bed sagged badly. Everything was "adequate," but nothing more than that. The desk staff answered questions, but were sharp on the point of being impolite.