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total relaxation in superb enviroment
It was perfect with young children. They could run around safely and had the playground and the swimming pool. We also liked the fact that we could hire bicycles at the hotel.
The hotel is very kid friendly. The buffet breakfast and dinner were very over priced for the quality of the food.
We really enjoyed our stay here, the rooms were great, very clean and comfortable. The staff was friendly and helpful. The breakfast was sumptuous with lots of choices. All in all, the hotel is perfect for families with young children.
Room was nice and clean and breakfast was good Lack of supervision in pool and kids running around in sauna
Great hotel for families with children. The hotel is a little bit far away from the Leiden, however it is easy to reach the city center for car travellers.
Sauna and great rooms -
It was indeed buffet breakfast, swimming pool There is no possibility to open window to take fresh air from outside.
The atmosphere, the quiet rooms, and the large bathtub.
The breakfast was wonderful no
We asked for a pot of tea to take to our room and was given a drty jug containing water and the cups were not very clean.
The ease of touring the area from this location. Not having a mimi bar, since the bar was closed for condstruction
Proper size beds, even though a bit on the soft side. Nice, big, clean room & bathroom. Good breakfast. The reception staff a bit condescending, but they answered all the questions asked.
Nice hotel, big comfi room and beds, guy on the desk was extra helpfull and friendly. Outside of the city,makes sense only if you have a car.Heating didnt work at night- was crazy cold in the room when we arrived-around 11 pm. And they switched it on in the morning only.
The staff were very helpful in giving advice about what to see and which places to visit. Although the hotel are refurbishing their dinning rooms, we found the temporary facilities more than adequate, but the dinner menu rather limited.
a comfortable and very pleasant hotel .I really appreciated welcome of staff and restaurant
Super nice terrace, on a river.
no bar .coffee area
A lot of the hotel has been massively refurbishefd since I last stopped there and it certainly has made a big difference for the better. The reastaurant is nothing short of excellent. Clearly someone had been smoking in my room - housekeeping should take care of this prior to rooms being released to guests
Excellent deck by the canal, perfect for a glass of wine any time of the day. Good and friendly staff. Very spacious rooms and bathrooms. Free parking. Expensive internet if you don't have your own provider.
Cleanliness and pleasant staff
Hotel is in perfect location to the railway and the city center. Nice Restaurant / bar area , beautiful rooms, complete breakfast selection. room is very noisy , doors do not close very tight.
Convenience for business meetings in the Leiden area and efficiency of checking in and out, Beakfast seems expensive
The location was very good and the room comfortable and clean That I had to pay 17 euros for 24 hours internet access. For this kind of hotel this should be complimentary
Staff were very friendly and welcoming We unexpectedly receiveda package when we returned to our room on the Saturday evening (our second night) including a voucher for free dinner for two in their restaurant. This was a lovely thought, but arrived too late in our stay to make use of it as we had already eaten on the Saturday evening before we received it and their restaurant isn't open on Sundays.
the brakfast menu was excellent,lots of choice and variety for every taste,very near the train and bus station ,also near the city,walking distance,near many beautiful parts of the city such as the wind mill and many canals.
The location near Leiden town centre The depressing and dreadful lighting in both the rooms and the public ares as the bulbs are of a low wattage
close to city center, breakfast The bathrooms are in nede of renovation, In my room the shower was broken and the sink stopper didn't work.
This was a chance booking because our usual hotel in the area was full: however, this hotel impressed and we shall certainly stay there again. The hotel is conveniently located (if a little loud at times due to traffic noise) and very comfortable. Breakfast was good (though specific items were not replenished from about 30 min before advertised end of the breakfast period) and the hotel restaurant was also good. The major plus for this hotel, though, is the excellent staff: very friendly and very helpful.
The fact that you could open your window was brilliant! The bed was very comfortable and the staff were courteous. The location was great and the food in their restaurant was very nice. The cost of the internet was exorbitant. At 22 Euro per device was the most expensive we have ever paid. At breakfast the restaurant was full and there was not much left. I was surprised that they didn't replenish. We did get down there half an hour before it closed but other people arrived as well. We had to pay for a full breakfast when we really only had a continental! The eggs were cold and the bacon was very hard and in little bits. The staff were courteous but not helpful, they didn't clear our dishes which was messy and in the end I cleared them.
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Heating system was too bad !! very cold...
nice large room (studio)
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Very comfortable room, relaxed atmosphere
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
The staff were very attentive and helpful.
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
Near to the train station. Clean room. Nothing else worthy to say here. No water heater, and no free drinking water provided. This hotel expects you buy everything from their bar.The room price is not expensive, but if count in the expense on breakfast and drink you need to buy here, which is usually included in room rate for other hotels, this hotel is not cheap at all. The locker of our room was not working, we waited half an hour and finally got some staff come to help... Very bad experience here. Will never come to this hotel again.
Nice location next to the train station where you can buy breakfast for a far more reasonable price. Curtains didn't cover the windows, so I woke up the moment the sun rose. Hotel isn't finished yet.
good value for money
the comfort of the room and the food,also the location of the hotel to the train station good only the fact about tea and coffee making facilities
clean effcient, and friendly. Breakfast was very reasonable, choices of cold meats etc, and buffet hot selection. self service tea and coffee. all very pleasnat did not stay long enough to find out
Its proximity to the city centre
it is close to the train station which was good for transit people like me.
Great breakfast, very comfortable beds, excellent staff. All was great. 'Family Room' was just a bigger standard room, but everything else more than made up for that!! An excellent hotel.
Breakfast Change of room type without informing me
Good breakfast, pleasent atmosphere in the restaurants the room did not have a character
The Friendly staff The room temperature was much too high.
Convenience, close to rail-road station; courtesy of staff. large post in bedroom 361 lumpy pillows
helpful and friendly staff No breakfast room. Bedroom too cramped for eating in comfort. Would not consider this a 4 star hotel rating
Nice and quiet hotel room, even during Leiden's ontzet. This hotel is rather expensive. Too bad there's no dining room
The room was very clean, comfortable and cosy. The staff were very friendly and helpful. My wife and I felt most welcome, and it was great to have the third bed to accommodate our daughter when she stayed with us for a couple of nights.
Proximity and ease of access to the city centre
Quite clean and tidy. Expensive for facilities available. Excellent location if you want to discover Leiden and cities around on foot and by train. Rooms very, very small and matress need to be changed! Over classed...
Great location, great facilities, helpful staff, great room. Internet connectivity too expensive. negotiate a better deal with service provider, or follow the scandinavian model where internt connection is part of the package!
The breakfast was a hamper of food and sufficient for a packed lunch as well. The Keukenhof package was very good. We thought it a bit mean spirited to charge for milk to be put into the tea if taken in the English Style, and for the milk to be charged at minibar high price. The room was small but the facilities were good.
It was a small quite hotel and private. The price was fairly high for what you get and for a 4 star hotel it was not as comfortable as some others. The hotel is not in the center, but on the other side of the station from the city center.
door didn't lock well and no response to the phone call
Quite central and anyhow calm. Clean. In our room kitchen with cooking facilities. Very rigid management regarding non-refundable reservation. More a bed and breakfast than a hotel. High cost for wifi or Internet use. Breakfast not of 4 star quality.
Excelent situation in Leiden city centre. Traditional in feel. But basic in services and facilities Lack of cupboard space, had to live out of the suitcase. Breakfast was basic and not good value for money. No hairdryer or coffee making facikities in the room
Location is good but not else except the dinning room. The corridors and rooms are ugly and certainly not worth 100 euros per night. The beds were soft and the rooms need completely re-decorating. They are not making much of this historic building and its certainly not a boutique hotel. I guess we were giving an old room as we asked for a quiet room, but this should have been discounted.
The architecture of the building and very friendly staff absence of a hairdryer
I liked the quaintness of the building, the helpfulness and friendliness of the hotel staff, and the location of the hotel itself, right on the Rapenburg canal. It was easy walking distance to the rest of the city as well as to the main train station. Negotiating the stairs, especially with luggage. However, given the origin of the building, that was part of the experience!
Comfortable bed,nice clean shower area Noisy chambermaids, no tea/coffee-making facilities in the room WC door not in keeping with the quality of the room
Great location at the 'Rapenburg'
The hotel is in a great location to explore Leiden. The room was quite and the staff friendly. The furniture/equipment of the room is functional but not amazing. The hotel is overpriced for its standard, however within the normal range of prices in Leiden. No hairdryer in the room and extra charge for breakfast.
friendly staff, good english ventilation annoying sound in the room
Easy to find - the directions on the Web Site were good. The room was very clean and tidy with all the facilities that I needed. The sound insulation between rooms (both the adjacent room and the one above) could be improved.
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
The staff are excellent. The rooms are old,... needs major upgrade.
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
It was close to the casino & a nice hotel A little pricey
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
All staff, whether at reception, marketing, restaurants and bar, room service, housekeeping, cleaning staff, were professional, polite, cheerful and efficient. Room armchairs upholstery needs renewal or professional cleaning.
Fabulous terrace looking out to the sea that gives a resort feeling. The personnel were all extremely friendly, efficient and helpful. A great beach hotel especially for a weekend get-away. Close to restaurants and shops if needed. It is not from my experience in todays standards a 5 star hotel, but certainly well above a 4 star. However for the price paid it is in line. Needs some modernising.
Location and facilities No tea & coffe facilities in the room.
The sea nearby
luxury hotel on the beach
Personal attention of staff / excellent bed/quietness furnishing and 'emptyness' of the floors
Service Rooms need re-furbishing/renovation
One of the three restaurants, Breakers, is right on the beach -- quite a nice experience! Also, the rooms are nicely furnished and the bed is a deligfht!
It's great to see a hotel of it's size and age keeping up service and standards. Great pool and the room service breakfast is exquisite. The car park is bit ugly.
The Spa and the friendly personnel
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
historic ambiance interior rooms are confined, in my opinion
great experience to stay on the famous ship.rooms where really nice with lots of space. location
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
I feel back in the good old times and it gave me a warm impression. no complaints
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.