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We really enjoyed our stay here, the rooms were great, very clean and comfortable. The staff was friendly and helpful. The breakfast was sumptuous with lots of choices. All in all, the hotel is perfect for families with young children.
Room was nice and clean and breakfast was good Lack of supervision in pool and kids running around in sauna
Great hotel for families with children. The hotel is a little bit far away from the Leiden, however it is easy to reach the city center for car travellers.
It was perfect with young children. They could run around safely and had the playground and the swimming pool. We also liked the fact that we could hire bicycles at the hotel.
The hotel is very kid friendly. The buffet breakfast and dinner were very over priced for the quality of the food.
The atmosphere, the quiet rooms, and the large bathtub.
The breakfast was wonderful no
total relaxation in superb enviroment
Sauna and great rooms -
It was indeed buffet breakfast, swimming pool There is no possibility to open window to take fresh air from outside.
a comfortable and very pleasant hotel .I really appreciated welcome of staff and restaurant
The staff were very helpful in giving advice about what to see and which places to visit. Although the hotel are refurbishing their dinning rooms, we found the temporary facilities more than adequate, but the dinner menu rather limited.
no bar .coffee area
Super nice terrace, on a river.
Proper size beds, even though a bit on the soft side. Nice, big, clean room & bathroom. Good breakfast. The reception staff a bit condescending, but they answered all the questions asked.
We asked for a pot of tea to take to our room and was given a drty jug containing water and the cups were not very clean.
The ease of touring the area from this location. Not having a mimi bar, since the bar was closed for condstruction
Excellent deck by the canal, perfect for a glass of wine any time of the day. Good and friendly staff. Very spacious rooms and bathrooms. Free parking. Expensive internet if you don't have your own provider.
Nice hotel, big comfi room and beds, guy on the desk was extra helpfull and friendly. Outside of the city,makes sense only if you have a car.Heating didnt work at night- was crazy cold in the room when we arrived-around 11 pm. And they switched it on in the morning only.
A lot of the hotel has been massively refurbishefd since I last stopped there and it certainly has made a big difference for the better. The reastaurant is nothing short of excellent. Clearly someone had been smoking in my room - housekeeping should take care of this prior to rooms being released to guests
close to city center, breakfast The bathrooms are in nede of renovation, In my room the shower was broken and the sink stopper didn't work.
The fact that you could open your window was brilliant! The bed was very comfortable and the staff were courteous. The location was great and the food in their restaurant was very nice. The cost of the internet was exorbitant. At 22 Euro per device was the most expensive we have ever paid. At breakfast the restaurant was full and there was not much left. I was surprised that they didn't replenish. We did get down there half an hour before it closed but other people arrived as well. We had to pay for a full breakfast when we really only had a continental! The eggs were cold and the bacon was very hard and in little bits. The staff were courteous but not helpful, they didn't clear our dishes which was messy and in the end I cleared them.
This was a chance booking because our usual hotel in the area was full: however, this hotel impressed and we shall certainly stay there again. The hotel is conveniently located (if a little loud at times due to traffic noise) and very comfortable. Breakfast was good (though specific items were not replenished from about 30 min before advertised end of the breakfast period) and the hotel restaurant was also good. The major plus for this hotel, though, is the excellent staff: very friendly and very helpful.
Convenience for business meetings in the Leiden area and efficiency of checking in and out, Beakfast seems expensive
Hotel is in perfect location to the railway and the city center. Nice Restaurant / bar area , beautiful rooms, complete breakfast selection. room is very noisy , doors do not close very tight.
Staff were very friendly and welcoming We unexpectedly receiveda package when we returned to our room on the Saturday evening (our second night) including a voucher for free dinner for two in their restaurant. This was a lovely thought, but arrived too late in our stay to make use of it as we had already eaten on the Saturday evening before we received it and their restaurant isn't open on Sundays.
The location near Leiden town centre The depressing and dreadful lighting in both the rooms and the public ares as the bulbs are of a low wattage
The location was very good and the room comfortable and clean That I had to pay 17 euros for 24 hours internet access. For this kind of hotel this should be complimentary
Cleanliness and pleasant staff
the brakfast menu was excellent,lots of choice and variety for every taste,very near the train and bus station ,also near the city,walking distance,near many beautiful parts of the city such as the wind mill and many canals.
Cosy environment, interesting design, beautiful furniture and paintings. The staff were courteous and proficient in their jobs. The hotel was a bit too far from the city center.
I liked the freindly nature of the staff, as well as the location of the hotel. Also this is Roseanne Hill who was booked under Diane's booking and stayed in rrom 1101 with my son. yes, breakfast could have been more fresh and varied. The chair in my hotel room fell apart as i sat on it, causing a small but painful injury to my right arm. I am considering making a claim on this. The windows in the room could not close properly, and we did not have control of the heating in our room as it was centrally controlled. Therefore we had to have extra bedding. The hotel was convenient for our trip in other ways.Also on the hotel review, it staed that we would have a free welcome drink on our arrival. The staff were not awre of this when we asked, therefore we did not get our free drink.
Heating system was too bad !! very cold...
Very comfortable room, relaxed atmosphere
nice large room (studio)
the service of the hotel staff, the size of the room, the view from the room. The main light in the room didn't work properly, the shower was broken...
the decor was very interresting and we enjoyed that Bad service, i.e. room was not cleaned thoroughly, soap and paper ran out during our stay, two lightbulbs weren't working, coffee/tea supplies was not replenished at all during our stay.. The room lay-out was a bit tight and the bedstead sticks out very far, making it very easy to knock your hips when walking around the bed.
Friendly and professional restaurant staff Single bed- when was the last time an adult slept in a single bed!
The staff were very attentive and helpful.
Nice location next to the train station where you can buy breakfast for a far more reasonable price. Curtains didn't cover the windows, so I woke up the moment the sun rose. Hotel isn't finished yet.
Near to the train station. Clean room. Nothing else worthy to say here. No water heater, and no free drinking water provided. This hotel expects you buy everything from their bar.The room price is not expensive, but if count in the expense on breakfast and drink you need to buy here, which is usually included in room rate for other hotels, this hotel is not cheap at all. The locker of our room was not working, we waited half an hour and finally got some staff come to help... Very bad experience here. Will never come to this hotel again.
clean effcient, and friendly. Breakfast was very reasonable, choices of cold meats etc, and buffet hot selection. self service tea and coffee. all very pleasnat did not stay long enough to find out
it is close to the train station which was good for transit people like me.
the comfort of the room and the food,also the location of the hotel to the train station good only the fact about tea and coffee making facilities
Breakfast Change of room type without informing me
Good breakfast, pleasent atmosphere in the restaurants the room did not have a character
Convenience, close to rail-road station; courtesy of staff. large post in bedroom 361 lumpy pillows
Its proximity to the city centre
Great breakfast, very comfortable beds, excellent staff. All was great. 'Family Room' was just a bigger standard room, but everything else more than made up for that!! An excellent hotel.
good value for money
The Friendly staff The room temperature was much too high.
It was a small quite hotel and private. The price was fairly high for what you get and for a 4 star hotel it was not as comfortable as some others. The hotel is not in the center, but on the other side of the station from the city center.
helpful and friendly staff No breakfast room. Bedroom too cramped for eating in comfort. Would not consider this a 4 star hotel rating
Quite clean and tidy. Expensive for facilities available. Excellent location if you want to discover Leiden and cities around on foot and by train. Rooms very, very small and matress need to be changed! Over classed...
The room was very clean, comfortable and cosy. The staff were very friendly and helpful. My wife and I felt most welcome, and it was great to have the third bed to accommodate our daughter when she stayed with us for a couple of nights.
The breakfast was a hamper of food and sufficient for a packed lunch as well. The Keukenhof package was very good. We thought it a bit mean spirited to charge for milk to be put into the tea if taken in the English Style, and for the milk to be charged at minibar high price. The room was small but the facilities were good.
door didn't lock well and no response to the phone call
Quite central and anyhow calm. Clean. In our room kitchen with cooking facilities. Very rigid management regarding non-refundable reservation. More a bed and breakfast than a hotel. High cost for wifi or Internet use. Breakfast not of 4 star quality.
Great location, great facilities, helpful staff, great room. Internet connectivity too expensive. negotiate a better deal with service provider, or follow the scandinavian model where internt connection is part of the package!
Nice and quiet hotel room, even during Leiden's ontzet. This hotel is rather expensive. Too bad there's no dining room
Proximity and ease of access to the city centre
Friendly staff,nice clean rooms We were given 10th floor room which is not ideal but maybe that was the only one availble.
Hotel well positioned near to centre and walking distance to rail station. Good value for money with competant staff. Unfortunately a wedding party was staying at hotel on the Saturday, and were noisily walking the corridors till 3-30am. I'm sure an isolated case though.
location close to the town centre, beds very comfortable, possibility to smoke in the room the staff was extremely rude especially the night staff, I also found them quite aggressive
The staff we encountered was excellent in all areas of the facility, friendly, helpful and professional minor maintenance in the room was required - broken hair blower hose, poor ventalation in the the bathroom
Hotel is dated but very clean. The breackfast is delicious No parking space and the public parking is very very expensive.Free parking from 23 to 12 Saturday to Sunday.
The hotel is renovated and up to the latest standards of comfort and luxury. It is quiet and soundproofed. Food is excellent. The only thing to criticize is Internet speed but they do offer a fast paid version if you need that.
In general the hotel is very old. The room had a weird smell. The worst Hilton ever!!!
nice hotel lovely bed and pillows, quiet hotel with good service nothing, will definately stay there again
It was close to the casino & a nice hotel A little pricey
The big bed, size of room, friendliness of staff, the tram stop right across the street from the hotel. Did not like that we could not use the fridge for our own things, and moving anything inside would incur a charge.
Location is what we were looking for. Very good hotel with friendly staff. Would go back and also recommend this place
The staff are excellent. The rooms are old,... needs major upgrade.
Service Rooms need re-furbishing/renovation
The Spa and the friendly personnel
The sea nearby
All staff, whether at reception, marketing, restaurants and bar, room service, housekeeping, cleaning staff, were professional, polite, cheerful and efficient. Room armchairs upholstery needs renewal or professional cleaning.
It's great to see a hotel of it's size and age keeping up service and standards. Great pool and the room service breakfast is exquisite. The car park is bit ugly.
Location and facilities No tea & coffe facilities in the room.
luxury hotel on the beach
Personal attention of staff / excellent bed/quietness furnishing and 'emptyness' of the floors
One of the three restaurants, Breakers, is right on the beach -- quite a nice experience! Also, the rooms are nicely furnished and the bed is a deligfht!
Fabulous terrace looking out to the sea that gives a resort feeling. The personnel were all extremely friendly, efficient and helpful. A great beach hotel especially for a weekend get-away. Close to restaurants and shops if needed. It is not from my experience in todays standards a 5 star hotel, but certainly well above a 4 star. However for the price paid it is in line. Needs some modernising.
Nice & modern. Bit minimalistic but all things you need in a room. Cool late night bar. I wasn't convinced about the flatscreen TV within the mirror so you couldn't turn it. Parking is extra but they give you a discount as it gets pricey very quickly.
Very stylish hotel. Futuristic. TV in the mirror. Nice!! Excellent breakfast. They even make omelets. This is rare in Europe. Super great staff. Friendly, very helpful. Parking expensive. Even though the hotel does give a discount.
Amenities, Nespresso machine were good! TV was very strange. And function of 'Smart TV'(?) didn't work. They didn't give a full detail of method for 'Smart TV' operation. Even remote control didn't work well.
The food and room were excellant!! the querkyness of the place was a great +. A little out of the way, but taxis were on hand. FAB++++ Did not really see Many staff, apart from reception to ask questions to
We eat in the Lido Cafe Style Restraunt and also the Ala-Cart more upmarket Restaurant onboard and enjoy them both and the value they offered...
bedroom (clean, tidy, good atmosphere); breakfast, lunch, dinner (all very good); total atmosphere on the boat was good
I feel back in the good old times and it gave me a warm impression. no complaints
great experience to stay on the famous ship.rooms where really nice with lots of space. location
historic ambiance interior rooms are confined, in my opinion
nice accomodation, but very expensive food and drink onboard and a quite remote location some distance from the centre. remote location and the high cost of onboard food and drink.
Great sauna and pool facilities. Hotel staff not overly helpful regarding dinner recommendations or sights in and around the area.
The beds, the cleaning the balcony and the seaside. expensive parking, not so nice staff, expensive breakfast
the location directly to the beach and the flexibility of the staff.
Easy access to the beach and village f Noordwijk. Loading/Unloading did not went smooth. Breakfast is very expensive especially for young kids.
Very luxurious hotel, gorgeous pool. Well situated. Friendly staff. Sunday nights, the pool is for bathing in the nude only.
The breakfast was good , but a little expensive on top of the room rate... The AC was very noisy, but since we were having a room on the street side, it was even more noise to sleep with the window open.
Friendly staff. Good facilities. Night room service should be improved. Limited menu and food served cold.
Possibly one of the best hotels in the Netherlands - our stay was absolutely perfect! Staff is extremely helpful and ensures that clients are happy at all times. Spa, bars, restaurants and all other facilities are fantastic.
The position of the hotel is of course fantastic, right on the sea! The staff is pretty friendly even if some of them looks slightly arrogant... Three things were really not good: under the bed you could find everything! They did not clean at all there. Second the forniture looks old and very "kitsch". Last but not least the the room did not have any terrace and the window was too small and too high, so from the bed u could not sea anything else than the radiator!
Excellent, high standing hotel The eur 28 charge for the parking of one night!!!
I absolutely thought the staff was great. From the receptionist(s) - like Miryim to Susanne, to the Morning Breakfast staff - like Zsofia. There were all very helpful, and kind. The roads to get there are still being built out, as such, you seemed to have to drive a circular course to get there. Regardless, it was easy if you have GPS.
Location. Breakfast good. Style of rooms was not that I excepted. Whole floor carpet was awful, totally different style than other things. Excepted also more from SPA: No private rooms for changing clothes. No bath jacket + shoes at room.
Perfect view from the 12th floor. Nice bar, good service. Cool room.
We loved the view at the town and the harbour from the 13. etage. The breakfast was good, but expensive. The room was excellent.
Swimming pool and sauna/steamroom were excellent, and free internet access very useful. Easy to find and accessible to tram and metro. Breakfast was expensive.
Room was fantastic and room service excellent. Would go again
Great location and good connection to public transport Bathroom was rather small
The Staff were the kind I would happily employ and had great temperaments suitable to the `Industry. Good position for Museums and a quick ride to Theaters. Beds too soft and ended up with a backache.Pillows too thin for comfort of neck. Smart tap design in bathroom was difficult to decipher re bath or shower etc until shown and no signage or directions to tell you how to use them. Design upmarket utilitarian and found anywhere. Usual expensive mini bars and snacks.
Very loud, no alternative room available, under renovation, no fitness area.
The hotel was very good value, the rooms were well kept and the staff were very frienly.
Views from all areas Swivel chairs in water bar too fast after a few drinks!