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Lakeside position, Reception staff, general ambience Reception although given assurance that due to my late arrival the kitchen would be able to supply something to eat, this was countermanded by the extremely abrupt Head Waiter. The extraordinary arrangment was made on my behalf by the excellent Receptioist but I was assured by the head waiter he was the controller of the kitchen and not the chef de cuisine!
The location was excellent. The staff very friendly and the room very comfortable. The breakfast was huge and varied, and the weekend offer made the place very affordable.
Was not warned that hotel was a building site
Location. Memories. Very helpful at front desk.- gave us an upgrade when they couldn't find our reservation Arrived to find no reservation tho we had a Booking.com confirmation and we were not pleased. Hotel did respond well.
Liked its good location No gym. One of the reasons why I booked. Breakfast was very poor. No fruit apart from kiwifruit. Not appealing. Room was suppose to be a superior room that could sleep 4. I think you would have to be childen or dwarves. There was no room
Everything we had nothing to complain about
The hotel staff was helpful and friendly, my room was clean and comfortable and the location was close to the train station and the city center of Nuechatel.
The reception staff were all attentive and helpful and spoke good English. The design was pleasing and interesting. The lakeside view from our room was lovely. In retrospect, I think it ought to have been pointed out that our booking was inclusive of breakfast.
Very little - it is being renovated. The location is convenient for the town centre. The room had just been decorated smelled heavily of paint, the A/C had been removed, in August! The corridors were hung with bare wires and light bulbs. The wires almost blocked the corridor, a fire hazard. The stairs were blocked because of painting, fire hazard! Workmen's tools were left in the corridor. The building was covered in scaffolding incl. outside the window - security hazard. The staff said sorry - so what?
The hotel is very elegant and very well located at the seaside of Neuchatel. The rooms with view on the lake are great. No.
The hotel is situated from one side, close to beutiful lake, from other side is easy to go to from the railway station (funicular line station is about 60 m). The hotel has a good style of design. The reception hall is not large enough. But for the 3 stars hotel it's good.
Large, clean rooms. Good breakfast. Cool vibe.
Friendly staff. I had a problem with a noise in the bathroom, and I could directly change rooms.
rstaurant service was not so friendly
The hotel was located very close to lake neuchatel in a quieter part is town a few minutes walk from the centre Like the rest of the area the price was high for what you got compared to UK prices
My room on the top floor was spacious and quiet, with lovely views from the dormer windows of mountains and sea. The staff was pleasant and friendly, the atmosphere was comfortably low-key, and the location was convenient to the town centre (on foot or by tram) but far enough away to avoid the noise. Unfortunately, I arrived during an unusual heat wave, and even with a rotating floor fan running non-stop, the un-air-conditioned space was so stultifyingly hot that it was all but unbearable, even at night ... especially as a sign tacked to the window advised against opening it with the lights on because of mosquitoes. The room had few amenities and no safe. The bathroom sink also was very slow to drain and needed unclogging.
My room was available much before the published check in time. All areas of the hotel are clean and tidy. Room looked newly renovated. The hotel is modern in apperance. Breakfast is basic but plentiful
Good location (the lake, the funicular are two minutes walking), good taste design.
It was a short walk from the funicular that takes you to the train station. The buffet breakfast was included in the room rate and it was very good.
Close to town centre and lake
Room facilities and view
Very relaxing, felt as though we were on holiday somewhere exotic even though we were within a stone's throw from Neuchatel, the restaurant was excellent as was the service, the facilities provided in the room were of a very high standard and they had thought of everything. We actually asked to upgrade to a Lake Pavillion room once we were there. The heating system was on full and could not be turned off -- the only comfortable way to sleep was to have the main window wide open all night. It was also too expensive -- only affordable on the basis that this was a one-off and we would not go back due to the cost.
the wonderfull setting off the small appartments on the water, the nice service and attention also for us as a family
Nice staff Great site Romantic room design One of the most beautiful hotels in the Europe
Service, staff and clenliness were excellent. The room could have been a little cooler.
Great location on the lake with decks right out over the lake There was not much choice for food in the area
The style and layout of the rooms is first class,add to that real privacy and the feeling of sitting on the lake/water Unfortunately it is a disease that Hotels insist on execcive charges for mini bar (standard items) and the price for a continental breakfast. We regularly stay at another 5 star hotel in Switzerland where the mini bar & breakfast are all part of accom which is overall less that the Palafitte.
the friendliness off the staff NA
Unique design and room facilities, wonderful lake side location, the only suite hotel above water in Europe, superb food and wines, an experience not to be missed Some aging wooden planks along the access to the lake side suites do no longer match the luxury resort.
The general look and feel, which is very elegant and relaxing, classical, yet not dusty. The location as well of course. The windows in the room were a bit small, that's all!
hotel position good on lake room was in poor decorative state + dirty, we have stayed there is much nicer rooms at the same price
Beautiful views and correct staff. Situated in the center of Neuchatel, this is really a high standing hotel, with a reasonable price for a five star. Breakfast though was not included on the rate.
I asked for a room with a balcony, knowing that there were not many of this type. I therefore telephoned in advance to ask and was told the room had a small balcony. Imagine my surprise that we were given a second floor room with a beautiful balcony, overlooking the lake. For a five star hotel I was rather disappointed with the service at breakfast. The used plates were left far too long on the tables.
Good welcome and professional staff at the reception. The hotel as infrastructure is nice, welcome and reception are good. The breakfast is nice (as quality of the food) The waiting staff did not seem happy to work in the hotel. It seemed to be attended by students working only to finance their studies. Exception made for a waitress who was smiling.
Nothing,i everything except the view was bad. It has poor services,the staff is not responsive,you have to wait 30 minutes in front of the reception because one guy is drinking his coffee and another is a newbie and does not know how to serve the clients. Only the position of the hotel is nice,the services are bad and the smoking rooms have a very strange smell.They are cleaned but not odorized.
I liked the location , the excellent food in the restaurant, the terrace, the bar, especially Mr. Stefan from the bar, and the parking Relative poor breakfast for 60 CHF, unpolite receptionist.
great location, right in the centre of downtown, very clean and very polite staff
The staff are very helpful and polite. Location is of course excellent. No pool. Room very dark, furniture old and dark. No relaxing sitting/lounge area apart from bar.
Location in Neuchatel is excellent with perfect views of the lake. Very convenient to the train station. Staff extremely helpful and polite The room was extremely small. Not that I really needed more space, I guess I was just surprised when I entered and the room had a tiny single bed in a room only slightly wider. It turned out to be ok and very comfortable.. just not what I expected especially for the price. It definitely was not a double room as booked!
It was vey conveniently located next to the railway station so no need to use a car. Staff were friendly and helpful Decor seemed a bit old in the room, though this was not really a big problem
the kindness of the personnel
Location next to the railway station - easy access. Cleanness and friendliness
Very kind and helpful restaurant staff. I was twenty four hours in this hotel, and the same litter I saw in the hallways on my arrival was still there when I checked out. Scruffy looking kitchen and cleaning staff smoking outside the hotel, did nothing to add to the ambiance. The room was tatty and needed renovation. Terrible bedside lights that flood the entire room with glaring light. Old worn-out mattresses made for a very uncomfortable night. Nice staff overall, but with all the many problems, I would not stay again at this very overpriced and poorly managed hotel.
Proximity to town centre. No hotel parking, or preferred rates in adjacent public car park.
The bed was good and comfortable
Very comfortable room. Good breakfast. Very pleasant people.
The size of the room and the decor. Very quiet.
A great hotel in the old town of Neuchatel. Lovely friendly and helpful staff who couldn't do enough for us. Rooms were nicely designed, spotlessly clean, warm and comfortable. The buffet continental breakfast was nice, plentiful and pretty reasonable. With the hotel just as short walk into town and from there the lake, I would stay here again or recommend it to friends.
Friendly staff & the best coffee I've tasted in a long time!
It was a lovely small hotel, great staff, clean, comfortable spacious, good breakfast, great coffee, nice patio, close to everything. No
Nice ambience, polite & eager to help staff with English, German, French language knowledge, cozy rooms, quiet rooms with a view in the garden. Free Wireless internet in rooms/reception/cafeteria was also a good feature. Everything went smoothly during our stay (3 nights).
Welcoming and friendly staff. Room clean, good continental breakfast. Hotel few minutes walk from the town and Lake.
Hotel was clean, staff is very friendly. Ceiling was leaking in the bedroom for 3 days before it was fixed but it got fixed.
Comfortable beds, great hotel staff, good breakfast
Location Over the week-end there was no hoovering or cleaning done. Unacceptable.
the old style with modern confort
Good Location No Tea Coffee Facility in the Room
Staff were very nice and once we found the hotel we discovered it had parking. The hotel like the city itself was nice but I suspect it had seen better days.
The man at the reception is very kind. Breakfast usually starts at 7, but he prepared it at 6;30 as I had early departure. I will choose this hotel if I come back to this town.
Convenient position. Parking concession. Access.
The location was good. Staff was very helpful and accomodating. Would be great to either have fridge in room or ice machine in hallway with an ice bucket.
The staff was exceptionally helpful (and thankfully, for us, they spoke English!). Great location right on the lake, and close to shops/restaurants.
Hospitality of the hotel's staff, excellent location, reasonable price
Very good location, closed to many seeing points. As per guide by the hotel, I paid SFr 15 for 3 hour wireless internet access. Provider was Swiss Telecom. But, signal was too weak anypwere anytime in the hotel. Succesful access time was only a few minutes. I just wasted money.
I liked the excellent central location on the lakeside and in the city centre.Good buffet breakfast and excellent restaurant for pasta/pizza and beers. Nice hot shower in bedroom. Helpful bi-lingual staff
The room was very clean and had a nice bathroom. The staff was very friendly and helpful, even when I had special requests. The location was perfect! I wish the room had been larger or had a view.
Convenient for for our trip! Perhaps the breakfast offered could have had more variey!
Excellent hotel with very good service. Staff is very helpful and courteous. Location is very convenient, very close to downtown and train station. I will definitely use this hotel in my next trip.
The View very noisy from the bar until 2:30 AM
A good location at Autoroute and convenient for a one nite stopover, but not more..... soap container in shower was empty, the electric lever for one bed did not work.
The room was comfortable and whilst it was on the Austrade the noise from the traffic could not be heard. The book in procedure took 30 minutes and their was only three people waiting> the internet services with swiss com did not work ringing the hotline was of no assistance. Staff of the Hotel assisted with the login procedure as the McDonalds Restaraunt Hotspot kept taking over. Spoke to the manager in morning and she listened but was a not offering any assistance.
no refrigerator, no beer, no smoking areas, no balcony.
Most the location from the hotel, the flexible times in the restaurants and shops and the comfort of the bed
excellent facilities in terms of shopping, adjacent to small mall. paying for internet connection. should be complimentary
well sized room, clean, good quality bed it is a "highway" hotel
Nice, modern, clean hotel. Rooms are quiet despite being at a highway rest stop. Good breakfast (not included). Elevator (good for luggage). Air Conditioning provides the only ventilation (windows do not open).
Our stay at this hotel was very pleasant and relaxing. The staff were most helpful. We ate in the hotel Brasserie where the food was excellent and the service was superb. The young lady who served us at dinner was courteous, professional and extremely attentive.
A friendly, comfortable ambiance with a great view to the Neuchatel lake and the Alps. A very nice room with carefully chosen decoration and furnitures. A delicious buffet breakfast with home-made dishes, that was even served till 11am!
I liked the design of the rooms very much, simple and peaceful. We found the food at dinner very bland.
Location is fantastic. Food expensive and disappointing. Wrong meal provided, badly cooked. No hot water in suite. After complaints it was suggested we go across the car park to a vacant room and use the bathroom there. Some windows in room did not have curtains or shutters.
Very confortable room, amazing place, good food, english speackers If I didnt have called to the hotel about 10:30 p.m from the road (Bern to Neuchatel) I probably would get lost. I arrived at 2 am. On the other hand, when I called, I find an well prepared man, who gave-me correct instructions.
Marvelous nature,eco houses and ecofood plus incredible views of mountains
Restaurant is grossly overpriced; chf28 for a bowl of pasta with pesto? They have you over a barrel as the hotel is in the country. Hotel is overpriced for what it is.
It was a very quiet room in a small town. We stayed in the seperate building in a double room with a shower. The rooms were very simple, it was nearly like staying in a cabin which was neat. It was easy to drive to surrounding cities during the day. Parking at the hotel was free and not a problem to find a space. The food in the restaurant was good but expensive (we ate there one night). The breakfast was good with a selection of the usual fare. The store in the lobby has some neat bio products. The bed was very hard. There also was no tv, which some in my party were dissapointed about.
Stunning scenery, comfortable rooms, quite good to have no television and bookshelves dotted around the place. Everybody read! The proximity of the farm was a big plus with the children. The beds are very low. When I enquired, re. my elderly mother possibly wanting to come, I was told it was possible to raise beds. Maybe this should be advertised in the rooms. One member of our party with 2 new hips really appreciated a raised bed the second and third nights.
Very nice hotel. They offer freshest food, and organic food, since they have their ranch and farm. Of course the food served in the hotel is a little bit expensive, but in Switzerland, all food are expensive, no matter where you go, compared with other European countries. Also, it is an excellent place if you travel with kids, they offer extra bed for kids if they found you travel with kids. My son really enjoy what he found in the ranch and farm, very close to the nature, good for him. Maybe the hotel want people stay with only for relaxation, so they do not have TV in the room. If they can offer WIFI or wireless, it could be better.
nice view breakfast
Location of hotel quiet set in quaint square with restaurants & areas to walk. Very friendly relaxed service
nice breakfast in a nice room / charming village / very good gastronomic restaurant at the opposite of the hotel old styled bedroom, old bathroom
Staff were very friendly and helpful. The location, just outside Neuchatel was great. The breakfast was very ordinary, and not really worth the extra. Being in Switzerland, I sort of hoped for something like Bircher Meusli rather than Kellogs fun packs, but they did supply local cheese. The bread was good too.
the hotel itsself was really beautiful,a family run business at the beautiful village of hauterive!rooms,decoration and breakfast were all great!
- small but very nicely decorated rooms - nice owners - nice breakfast - free parking available
Did not like the location No service for meals and the breakfast was over priced for what they gave
Charming hotel, very friendly staff and well appointed rooms. As a solo traveller I appreciated such a small touch as having a book shelf in my room with books in many langauges to help pass my time. B/f was quite basic, by 9.45 all the cheese was gone. As it was an additional charge I felt there could have been more provided.
Hotel staff were very friendly and hospitable. The ceiling above the shower was very low. We needed to sit while taking a shower. not very prctical.
great staff, very polite, charming location no hairdryer