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The room services is not available all the time and you have to go long route to get things you need. The room is too expensive but i didnt see a reflect on the services as i am a guest!!
Reception very fast for check in and check out. Room very clean, friendly staff Buffet at brakfast may not be the best but cost of the hotel is excellent if compared to location, service. Good space in the room
the hotel was like I expected
conveniently located to railway station and to the site i needed to visit. I arrived at 1:00am and departed at 7:50am so did not get time to fully appriciate any services. Breakfast was good value.
I liked the location bacuase it was near the Lillestom trade center, and also quite close to the city center The hotel restaurant was a total disappointment. They actually managed to serve beef instead of porkfilet as the manue told, and the redwine was served icecold.. The rooms were very small, and not too clean!
Have stayed at Thon Arena many times now for business. The location is ideal for train service to/from airport and meetings at site (ife) in Kjeller. Very clean hotel, good breakfast. Sometimes the rooms are warm. Rooms sometimes too warm. The coffee/tea/whitener if often not replenished when staying more than 1 night. Kettle should be found empty on arrival and sometimes is not. Reception needs to remind people to lock their door with the close end of the card as this is an unusual feature to most visitors (not seen in uk before)
Very nice hotel with good location and connections to Oslo city centre and to the airport. Hotel is also located nex to the Trade Fair Centre.
not far away from the city centre Oslo much too noisy in the restaurant/bar (Saturday night)
Easy to be reached from the airport Rooms connected from one door. All noises can be heard! Old rooms
convenience Whole place seemed to be shut up when we arrived at ( oclock on the Sundfay and we had not been told in the literature to expect this.
Good location Old facilities
Appalling. Arrived at 12.30am to be told there were no rooms for us and they had moved us to a hotel 1/2 an hr away by taxi. They told us to pay for taxi also. I paid this hotel for accomodation but next morning when the hotel we were sent to called they denied that i had paid the bill. I would now not use the website or recomend to any one else in the business.
Nice and easy
All the staff was really nice and helpful Way too expensive.
A good location, comfortable
Clean, comfortable Complicate to reach
The restaurant was uniquely decorated and created a nice atmosphere. Very friendly staff.
Rooms were nice enough. Noise!! There is construction in the street and if you have a family room, they are all opposite a nightclub/bar. We moved rooms for the second night but was still noisy from the airconditioning and the neighbours of the hotel. First room had no hot water for shower in the morning. Extra bed we were given had broken slats so had to put mattress on floor. Staff couldn't make a decision without calling the manager every time.
Room was nice and clean and staff was friendly and helpfull. Window needed repair and should not be opened. And after three nights it had not been fixed.
The adjoining bar/restaurant was good. Enjoyable breakfast. No. Hotel was fine.
The hotels proximity to Lillestrom city centre. The ongoing construction work outside of the hotel.
proximity to the train station room was spacious enough No kleenex
Location and price were right
Great location, within 2 blocks of central station downtown Hotel is 100% computerized- you check in and out on a terminal Very easy and efficient. The hotel rooms are very small, like staying on a cruise ship, economy class. The rooms are very spartan with a small beds, a desk, a chair and small bathroom. Otherwise, they did provide a good wifi signal. If you don't mind clean and spartan, this hotel would be great when in Oslo.
Great location right next to the rail station. Very nice hotel and room. Excellent breakfast. No power plugs near the bed. Bed only had bedding for 1 person, even through we specified 2 at reservation and check-in.
Large, well appointed room, great view, free Internet, free movies, very good breakfast buffet. Excellent location for bus and rail travel.
We had a clean and comfortable room. The view from great - we were on the 16th floor. Very helpful staff.
Good food Location Great view Fast service...minus the bar. Bathrooms a bit dated. Wifi was spotty. Business center computers so old they weren't comparable with any up-to-date programs, so I was not able to conduct business as I wished.
We usually book better hotels which the plaza is. But the one advantage for this hotel is location. It is within 500 yards of the main train and bus terminal and a short walking distance to the heart of Oslo and the City Sentrum.
Location was great, breakfast was really enjoyable, great selection of food. Swimming pool could have been warmer.
Arrived late, got bags and extra bed delivered. Breakfast room service - awesome meal! Great location Strange drunk or druggie people outside hotel between hotel and train station. More than other EU capitols, all begging for money.
Close proximity to train station and airport Right in the center city very busy lobby and breakfast area
Huge hotel with all pros and cons. While the halls might make you feel like in a submarine, the rooms especially those of the higher floors offer a beautiful view and are also with a great comfort. Staff is extremely friendly, restaurant & bar in the 34th level is a must.
Very well designed and friendly staff No problems with this hotel
The roomview of the city (floor 30), decoration of the room, and the facilities of the business room; good room for a couple with a baby, nespresso machine, free pay TV, free breakfast in the room... The door of the bathroom does not work properly. It is close to the central station (good for travel and airport) but crowed.
Perfect location, nice and service minded staff all over.
location was great. breakfast was poor and needed to wait for the coffee very long. Rooms need renovation badly.
Excellent Hotel and superb staff
The location there has gone a lot of things wrong for us at the grand hotel unfortunately. there has not been room cleaning the whole weekend. the video system dind't work proper and this could not be solved. the spa we couldn't make use of with our 2 1/2 year old, because he should be 3 years. unfortunately they could only inform us about this after we were dressed in our bading suits. the hotel staff wasn't very cooperating.
Comfort, breakfast Noise during the night from outside.
Nothing. Not as represented. Old Hotel not kept up.
I liked the location of the hotel it was very central and the staff we very friendly. The foo was good and the hotel was very clean
location poor business center (only 1 computer, tiny) poor barkeeper in Grand Cafe: did not know his sherries nor acquavit: served both different sherries and aquavit than asked for. door to french balcony could not be closed properly letting in a lot of noice during the night.
This is a warm hotel which seems to appreciate its customers. The room was an elegant modern design filled with quality. It was attractive and stylish and contained a very comfortable bed. We really liked this hotel and will stay there again.
The carpets in the lobby were lovely! The staff at reception when I checked in were not very helpful. I was waiting to be attended to and they dealt with three other people who came in after me. There was also three fire alarms going off in the afternoon. Each time I followed the fire instructions and went downstairs but there were no staff there to advise me when it was safe to go back in or what had happened. When I was leaving via the stairs the third time, there was a workman vacuuming the staircase and he told me not to worry and that it was nothing. Not a very professional attitude from any of the staff.
Breakfast The room was old and not entirely clean, staying at this hotel was a true disappointment, not value for money at all!!
Friendly staff,nice room and very clean.Good location. We decided to have a meal on the night we arrived in the dining room,waiter said how good the food was,he took our order and we ordered a bottle of wine then he returned to say all that was available was a burger.Not good for first impression.
Breakfast buffet was nice, good location Didn't really have air conditioning -- our room was really hot which was disruptive
Very nice breakfast in nice room The interior of the rooms is "dated"
Very slow/non-existant Room Service.
The staff were extremely pleasant and helpful. The swimming pool and sauna had free lockers and plenty of fluffy white towels. The breakfast was absolutely amazing. I would definitely stay there again and recommend it to others. The booking details were totally correct. Thank you. No.
Stig the Receptionist at front desk who tried to rectify the problems with our rooms My wife and I arrived on the 17th August 2015, and on attempting to check-in we were told the "computer system" was not working and therefore we we not able to check in. We were told to either wait (they could not provide an estimate on how long it would take). After a 15-min wait we were checked in "manually". As an American Carlson member, I presented my Club Carlson Gold card, but it wasn't accepted because my trip was booked through Kayak! Nevertheless after a short delay we were in our room. Immediately we noticed that the carpet in the room was dirty, and there were 2-single beds (as opposed to a double as we booked) Credit to the front desk staff who promptly reassigned us to a "newly refurbished" room. The room was a marked improvement over the last, and we happily settled in; unpacking our suitcases and preparing for an afternoon of sightseeing. On return in the evening, we prepared for the night and around 20:00 we tried to lock the door. The door lock did not work. A call to the front desk and a couple of minutes later someone from maintenance was at our door. I explained that the door wouldn't lock from the inside and he insisted that the lock was working. I was a bit taken back by his curt response, but nevertheless invited him to try. What followed next had me flabbergasted! The maintenance employee closed the door, and using his body weight proceeded to to yank on the door handle until he could engage the lock. Curtly he replied, "There it is locked". I attempted to unlock door by turning the lock itself and when I couldn't he demonstrated how to unlock the door. Standing on his toes and again using all his body weight he pressed down on the door handle until the lock disengaged. Again the curt response, "There it is unlocked". I couldn't believe it! Visibility annoyed at this point, when I pointed out that locking the door in such a manner would be a fire hazard (not to mention my wife will never be able to unlock the door if I locked it), he suggested that I actually didn't need to lock the door as no one from the outside could get in without a key. In response I stated that any member of staff could enter if the door was unlocked, to which he acknowledged was true and said I could either call the front desk to arrange a new room, lock the door as he demonstrated, or leave the door unlocked; but there was nothing he could do to fix the lock. Another call to the front desk and we were offered a room on the 20th floor. So after repacking we moved to our 3-room for the day. From then on the only issues we faced were with our room keys. Every time we left our room, the room key would not let us back in. So we had to make our way to the front desk where they would make a new key. Every time without fail!
exceptionally good was the breakfast, very wide variety of anything you can wish for and great service( michael from the brekfast service was very helpful and gave a great service!). also the view from the hotelbar is great! the "business class" rooms were a little bit old fashioned and run down, but clean and everythign was there.
The roof bar and the location with a nice walk to the city center.
I stayed 2 nights for a city break and found the hotel fine in particular I found the sauna a welcome relief after touring the city all day. The breakfast buffet had everthing you would want with good quality ingredients. It was a good location just a 5 min walk to the main street karl johans. my only fault was the room was a little small (twin queen were 2 single beds although comfortable) with no tea coffee making facility which is a pity especially when walking around the city all you look forward to is a warm cup of coffee to relax in your room, the hotel lobby was dated the chairs were quiet worn and the leisure facilities (pool) was freezing!!
The staff was excellent - they helped me recover my kindle when I accidentally left it on the airport shuttle. They also helped me with directions and provided assistance in finding my way around Oslo. The breakfast buffet was very good as well. Room temperature was a bit warm for my taste - the ac was apparently not on yet (early spring), so I could not make the room cooler.
We don't know what we would have liked because our reservation was cancelled on the morning of our flight to Oslo because of a hotel workers strike. Obviously, we didn't like the need to find another hotel at the very last minute.
Fantastic breakfast, excellent location.
Breakfast was great Rooms were small, pillows were terrible.
Hotel is clean, breakfast is outstanding, good bedding Some staff members are helpful, and some are not
Very nice breakfast buffet. Perfect location near Stortinget and Nobel Price Center.
Amazing breakfast (included everything), very clean, great spot, exactly downtown, very helpful and polite staff, It was my first time in norway so i cant compare with other norwegian hotels, but this one seemed amazing.
The rooms were well appointed and the staff was top notch. Scandic's location in Oslo was great, minutes walk from the heart of the city.
The breakfast was quite good. The rooms were not clean properly (Dust and hair). Carpet was filthy. Water boiler was unhealthy. Due to an extreme noise level our first room (9th floor) was changed. The bed was uncomfortable and it was very difficult to sleep two persons in it, being way too soft. The extra pillow in the cabinet was full of hair. The lunch/Xmas buffet came with a surprise, a black/short curly hair on the ham. The male receptionist should not be working in a service oriented job. He had a very arrogant attitude.
Alt er på en viss god stabil nivå Astronomisk pris for å brke internett i lobby.
Yes, good location and good breakfast
Nice location in the middle of town. Didn't have any problems during my stay. Hotel room is basic but clean. The breakfast selection is huge, and I think typical for most Scandic properties.
Best location, good breakfest
This hotel has all the needed facilities and is perfectly located in the centre of Oslo. Despite agreement there was no early check in possible and no coffee/tea facility available. The TV was also very old.
Most appreciated was the polite and efficient staff
Breakfast The bad was not clean and in the room was pretty cold.
Great hotel with fantastic location in the city center. Everything nearby. Staff is extremely friendly and help you with all your questions. Especially the bell-boys at the entrance. The restaurant in the hotel (Theatercafeen) is the most famous one in Oslo and also very nice to have a diner. a lot of business people. Cosy restaurant on 1st floor (Gourmet) and nice lobby-bar for an afternoon coffee. Free use of computer, printer and internet. Facilities in the room are super. Fantastic view (ask room on higher level). Would certainly visit hotel again for a next stay. Oslo is very very expensive...but that is in whole Scandinavia.
Breakfast according to expectations with Norwegian touch.Magnificent view on the National Theater (front view) is worth asking for. City center location with access to all nearby landmarks of the city center. Room was rather cold (no temperature control possible).
The comfort, internet access, the central location, comfortable rooms, little noise it was easy to see that all the fruit on the breakfast table was sliced the day before. It would have been more delicious with fresh sliced. Equal with the "agurk". Since I'm not at coffee drinker I would have liked green tea.
It was very convenient for my specific needs (traveling from airport to connect with a tour). I was particularly impressed by free Internet connection. Nothing comes to mind.
location, morning meal
The location is excellent, 3 minutes from central station (buses, metro and railway), walking distances from the port and the center of the city, opera, etc
great location in the station, clean/new
Location, close to the city center
Location is great next to train train. Buffet breakfast is excellent. If you have early train connection than this is the number one choice. No airconditioning switch you have to ask staff to change the temperature in the room and they will change it for you. Airconditioning is there just no controls.
Great breakfast, terrific central location. Rooms were small but quite functional.
The location was excellent with easy access to train station and downtown shopping. Very nice staff and clean room.
Friendly staff and excellent location
Staff was very helpful and friendly. Location is great
Staff were very helpful and friendly. Location couldn't have been more convenient.
The place is quite ice with a wonderful breakfast and competitive rates, but... The hotel uses a rope style security chain on doors that is child proof. My mother Is a strong retiree but couldn't open the contraption She became so afraid, she pulled at it so hard, the system failed only because it is simply nailed into a thin decorative door frame. Thank goodness no fire for those trying to get out, or any burglar who can easily break in (if he has the strength of an 85 year old.
Very clean and new. The staff was very helpful. The terrace was a great place to hang out and plan the day and in the evening, have a beer. Very good breakfast. No coin laundry nearby. Be aware that this is a cashless hotel. That's not a bad thing, just don't plan to use cash for anything. The single room is tiny. Bed, restroom, entrance, area to step off bed--each make up a quarter of the room. The sink is too small to wash a shirt in. Don't plan to hand wash anything.
Thon Hotel Opera is new, stylish, reasonable priced for Oslo and the location cannot be beat! Right at the train centre it is within walking distance of the major sites to see in Oslo.
We found this hotel clean, modern, friendly and classy. The breakfast buffet was enormous and delicious. -
Excellent location, great buffet breakfast, but a minimalistic approach to services; basically, none. If one is set to act one's own, it is a great location. no real services at the hotel
Nice hotel, great location!
Close to the airport, 10 min walk. Close to the train 5 min walk. Free shuttle to airport. Taxi to central station was cheap, 160 kroner. Rooms are clean. Bed was comfortable. Breakfast was not included in room, 99 kroner extra. Shower was tiny. So small I kept hitting the control for hot and cold water.
Easy access to the town centre and next door to the beautiful opera house in Oslo.
I liked the fact that the room had a bathtub and nice big bathrobes. They breakfast was very ordinary, I would expect a little more from this hotel. But breakfast was still good.
Great breakfast, very nice and large rooms, comfortable beds Hallways a bit stark. No view from window
Good breakfast, nice rooms and very friendly staff
When checking out, I was charged a bit more than the price given in the booking confirmation. I have sent an e-mail to the hotel about this.
availability of business suite for internet access
Good location - short walk to train station and airport express train and close to new Opera House. Good bedrooms and bathroom.
The hotel is in the train station so it is extremely convenient. Go down two escalators and when you find the "hall of restaurants " walk to the end by Bella Italian and the hotel check in is right there . It takes a couple of minutes to find the entrance but so worth it. Staff was very friendly. Nothing
The Bathroomdesign The breakfast restaurant was much too small and has a bad floorplan-design. The buffé is located in the hallway towards the restaurant, therefore it is very bad organized and you get quickly annoyed by the other guests.
The fact that te hotel is located in the train terminal , it's very convenient for people who are arriving by train. The room however is extrmely small. My husband and I had trouble finding the space we need to set up our luggage. Similar to a couple of other hotels we stayed in other cities in Norway, there's no air conditioner and only 2 towels were provided. If you have long hair or like to take more than one shower a day, it may be a hassle. The hotel would be good for solo traveler. Location
Clean, friendly staff, great WiFi, perfect location across from train station and main tourist road (Karl Johan Gate), close to many tourist attractions, room has a minimalist desk and chair for laptop/writing/books, etc. Was satisfied with my stay - being next to the train station and main subway station is perfect for getting in and out of Oslo as well as exploring the city by public transportation (and walking everywhere by foot is easy, too). In less expensive cities could get more for your money (but Oslo is very expensive in general). Rooms are small but not too small for those just wanting a place to sleep. Very few amenities (e.g. no daily room service except for a fee, no breakfast, etc.).
Breakfast is amazing!
The servant at the dinner was very, very good! The meal was also very good! It took more than one hour to receive the main course..
The quite time away of the city. The ten minutes walk from the bus stop. The add did not specify that rooms with view are extra. I would have paid more for the excellent view.
Great restaurant "De Fem Stuer" The hotel building in Dragon Style is a feast for the eyes, and what is inside is good too. Right outside from the parking a one hour hike to Frogner seteren begins (for working off the calories). The bar is not well stocked with wine; however, the restaurant is.
the place has a something special about it, fairy tail style part of the hotel (used as a conference centre) is really different from usual modern hotels. It has spa, which is good after you came back from Sking (just 10 min drive). Beautiful panorama of Oslo City is open to see from mostly any open side of the hotel. It was not possible to get any !!!!! food after 10pm, as everything except bar was closed already. we were coming late and didn't even got chance to get bread and butter.
We've got a nice view as requested, excellent breakfast. The bus (1B) connection from the train station to the hotel was very poor. It was rarely on time. Even worse, the bus usually left before the train arrived. That means the passengers have to wait for the next bus. There was one day that we and the other guests of the hotel were waiting for a bus in the rain for more than half an hour. ... To improve this, during the construction of the railway, the hotel should have provided a shuttle bus service to pick up their guests at the last stop of the train line 1. That would make this hotel even more attractive...
Look of the hotel, views from the hotel, helpfull staff (we got an excellent recommendation for a restaurant) I requested a double non-smoking room upon reservation. At hotel they gave me a twin room at first. We I didn't accept, I got a double room. But non-smoking wasn't available anymore.
How well the staff treated our children and their incredible breakfast! They do not provide any shuttle service from the metro. Oslo has a very convenient metro system so we did not rent a car. The front desk told me it was a short walk from the metro. It was a tough up hill walk with our luggage and family.
its a 4star hotel. good! good! prices of food at resto, but understandable, its 4 star
Very attractive facility with a magnificent view of Oslo and the surrounding countryside. Ample beakfast. Free internet. The restaurant is very attractive but the food was oversalted to the point of being inedible. Although we checked in just before 3 pm, our room wasn't ready.
We were camping and were looking for a nice alternative in Oslo due to bad weather. The Holmenkollen Park Hotel Rica was an excellent choice. We liked the building style of the central part of the hotel (the extension building with the hotel rooms is a normal building) and the magnificent view overlooking Oslo Fjord from the hotel room. The breakfast buffet offered a wide range of different styles of breakfast and should make everybody happy. Holmenkollen subway station is nearby (10min walk down the hill), so the hotel can be easily reached from the city centre. At the time of our stay (August 2009) the subway track was being upgraded and there was no service to Holmenkollen station, but there were high frequency bus replacement services.
Clean, quiet, conveniently located in the heart of Oslo
friendly and helpfull staff
The hotel has been newly redecorated, but it has kept the Norwegian traditions. Perfect location.
breakfast was okay We would liked to have any information regarding the fire alarm after we went down to the lobby. Nobody told us what it was all about......
Perfect Location The Bus stop for to and from airport shuttle is right at the entrance of the hotel The hotel is in a perfect center of the city Most of the things/places to see in Oslo are within 10 minutes walking distance of this hotel Hundreds of restaurants, bars and late night fast food places available within 3 to 5 minutes walking Perfect place if you are visiting Oslo for leisure or business. Staff is very polite and friendly. Maybe need to improve on soundproof windows
Perfectly located with normal living condotions. Reception staff could be more friendly Wi-Fi internet would really help as we had only phones and pda, plus it is very cheap to implement.
Location, comfortable rooms, good food.
a cosy warm room for unseasonable cold Oslo weather The shower and wash basin took ages to warm up - I can't imagine the amount of water that was wasted.
Very convenient location. Walking distance to large parts of Oslo city
Very comfortable room. Excellent bed and armchair! Perfect with ironing board and possibilty to hang up clothes-hangers in shower. Placing of breakfast rather erratic. Spent a lot of time finding the different items of food and drink and getting them to my table.
a sauna would be perfect in such cities especially in winter time. the breakfast is not good...Nobody attended the room (until 8:00). Little choice of fresh fruit...No green tea available.
Easy access to metro (across street), big breakfast, many amenities of large chain hotel. Reasonable price for Oslo. SAS bus and hotel two separate things - needed to hike 10 minutes with luggage to highway to get SAS bus to airport.
The food was very good My room was on the top floor and the was lot of noise coming from the floor above, annoying.
Nice rooms The hotel is in a desolate space with nothing to eat near by except for room service and a piza place almost next door. The parking suggested by the hotel costed us more than the room rent for a night!! The 175 NOK that they say on their website is only if you keep it for more than 24 hours and dont take out your car at all
Breakfast was great and the staff was full of sightseeing tips.
the staff was very friendly, the structure was modern
the breakfast buffet, nice hotel, clean room and ok with space, close to the underground. staff was friendly but they could be more informed about transports and how to get around the best way in the city, to be able to give a better service.
good hotel, high value for money, but far from the city center.
the staff it was very kindly and friendly....The room it was very clean... nothing
Nice hotel with a decent restaurant. Right across the street from the Metro. Next to University, a lot of congestion in the area on weekdays.
one of the receptionists who seemed to be a manager was very helpful and the breakfast was good On arrival the receptionist misled us on the parking arrangements which led to unnecessary cost. No hand towels, no bathmat, no glasses in the bathroom. On return in the evening access to hotel's part of garage closed. Drove to reception. Receptionist incapable of telling us how to open it. Eventually entered on exit of someone else to find access door to hotel out of order. Trapped for 10 minutes before finding external exit. Walked to reception. He knew door out of order (so why didn't he warn us) but claimed to be too busy to come and open it when we rang door bell despite no other clients in sight. Only comment was "these things happen". In short he was totally indifferent to the problem.
Breakfast was an amazing addition. There is a grocery next to the hotel if you are in a budget. Staff was helpful trying to get us to certain locations around the city. Kind of far from city center. I think 5 train stops away. Very little to complain about.
Excellent breakfast, nice room. Some lights in room didn't work.