Antara Hotel

Best Room

PROS: •Most staff is very nice and professional. •The hotel is in a very central location. •The cleaning crew does a great job in the rooms and in the hotel. •The room and the bed were very comfortable. •Rooms are spacious and clean. •The furniture is very nice. •The hotel and rooms have a warm decoration. •The hotel’s restaurant is good and very nicely decorated. •“Enrique” who works in room-service is very good. •The front desk exchanges currency. •The staff at the front desk speaks English. •Mr. Jose Carlos Tafur and Mr. Diego Ramos, at the front desk, are wonderful. Very professional and personable. •During our stay, one of the bellboys, “Javier”, stood out for his hard work and going beyond his bellboy duties to serve the guests. •The check-out was fast and accurate. •Each guest gets a complimentary “Pisco Sour” (the national drink of Peru) upon arrival. CONS: •The check-in was not welcoming. “Michael” was at the front desk when we arrived. We had reserved 2 months in advance, but he was not ready for us. He wasn’t sure if we wanted a queen size (which we had reserved) or 2 twin beds. Furthermore, he never offered us the “welcoming, warm-perfumed towels, (to clean our hands at our arrival) nor the glass of champagne or orange juice” as offered in the website. We did get 2 tickets for 2 Pisco Sours, which was very nice. •We had a medical emergency and needed to call the U.S. “Michael” at the front desk was unable to give us the code needed to be able to call the U.S. from the hotel room. Moreover, he wasn’t helpful and he did not even pretend to try to help us. We found him to be the only staff at the front desk who was very unprofessional and rude throughout our whole stay! All the other staff was the opposite, really professional, polite, and nice. •The hotel has no gym. •There is no concierge. •The hotel does not have the amenities of bigger hotels. •One can hear the loud noise from the street at nights. •The bathroom in our room had a leak and the Jacuzzi was so old, the jets had permanent stains. The bathroom needs to be remodeled.