The counter service folks didn’t show up until two hours prior to the flight. The check in machines didn’t work, ALL CLOSED. Slow service, few directions. The plane was clean, but the restrooms need work from a space standpoint. I am 5’8” and I had to bend down. Very cramped and I am a thin person. Too bad it’s “profit over people” corporate mentality…
Pros: "Crew was great, check in was fast. Overall great experience."
Pros: "crew was fine"
Cons: "terrible space/legroom. Very cramped tray table, couldn't fit laptop on it. Made me check my carry on bag. not even gate check, checked to baggage claim. Yet there was still overhead space once I got on. Lots of . overbooking - should never happen in this day and age. Delta does not deserve its "#1" rating. The rating system seems biased. Probably paid off by delta. Southwest is way better for economy class."
Pros: "Very engaging crew."
Cons: "Waiting 45 minutes, and 30 minutes after flight time for a few bags. They could have traveled on the next flight and arrived at almost the same time."
Cons: "Less legroom than other airlines but have never flown to South America before"
Pros: "Crew was really nice"
Cons: "Since my first flight was delay I lost deje second one."
Pros: "The crew was pleasant and helpful."
Cons: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Pros: "Crew was amazing. Pilots were attentive to kids and answered questions. Everyone was very welcoming and helpful."
Cons: "They didn't have some of their food options (and they apologized for that up front), but then ran out of the others by the time they got half way through the plane. That was tough for a five hour flight that went through dinner time."
Pros: "The flight was on time, the crew was pleasant and looked like they enjoyed working in the air."
Cons: "Our second time on a 787 Dreamliner across the Atlantic as about the same as the the first. The seat pitch is very tight so when a passenger reclines into the next row the seatback nearly touches your face. The Dreamliner seats seem to be very hard and it's difficult to get comfortable."
Pros: "Nice to have more room in the premium economy section."
Cons: "Not even a smile from the crew and no help when asked. I don't expect Asian-style grace and class from an American airline, but I do expect good old-fashioned American friendliness, and there wasn't even that. Also hate the all-darkened cabin in the daytime."
Pros: "Boarding was organized"
Cons: "They didn’t turn on AC until we landed in Lima, during bording they were hurrying people to get on their seats fast"
Pros: "The food, it was like have McDonald's right away. And the crew, and the seat"
Cons: "The plane have for charges."
Pros: "My own tv screen , quality of food, service from the crew, beverage selection and cabin comfort"
Cons: "Keep it up"
Cons: "Copa did not allow me to board plane with setvice animal. Stating paperwork is not acceptable for travel to Peru. I bought tickets on avianca and traveled to Peru and had no issues entering Peru with paperwork. Also copa lost luggage for 3 days spent 3500 on copa and received nothing in return"
Pros: "what a difference from the flight crew. Much more attentive and responsive to our flight requests."
Cons: "This flight was better. Short flight and very attentive crew. I figure the seat selection on mobile app would be my choice next time."
Pros: "On time departure, great food and service was friendly."
Cons: "My own phone didn’t work for the entertainment system."
Pros: "Nothing! Flight left late from SFO!!! And your same company, as in Copa Air, left early from panama to Barranquilla!!!"
Cons: "Nothing! Flight left late from SFO!!! And your same company, as in Copa Air, left early from panama to Barranquilla!!!"
Pros: "My impression is the same as the flight from New York to Panama, It was Great"
Pros: "The flights times were split into easy to ride segments."
Pros: "Everyone was very polite, I didn’t use the entertainment"
Cons: "The entertainment was too expensive"
Pros: "Plane was new"
Cons: "Airport is a disaster. It is a single gate, bamboo-walled open air space with about half the seating necessary for a flight. Latam charges almost $2 even for a cup of “coffee” that is really just hot water, powdered Nescafé and powdered milk! It hardly seems worth the effort and really slows down service."
Pros: "Not much"
Cons: "Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed."
Pros: "My three LATAM flights were all on-time, well-piloted and efficiently run. They are not responsible for airport-related issues in Lima. Taking off at over 11.00 feet and landing at sea level must be like having most of the air leak out of your tires while driving, but these guys take that in stride."
Cons: "Gate assignments in Lima tend to change and be posted late, but this is not under LATAM control."
Pros: "The flight attendants were nice"
Cons: "The gate people were indifferent, bordering on rude. A bag which I’ve used for hundreds of flights as a carry on “weighed too much” and suddenly required checkin with a charge despite it being a carry on for the first leg. No one could explain to me the difference of the weight in the overhead versus the belly of the plane. I will NEVER fly LATAM again and will make sure that I spend a lot more than $30 for all of my future travels in their region. Too bad that their rules are designed to steal from the customer. I won’t be fooled again."
Cons: "Person behind my seat was kiking! Luggage took for ever to be deliver."
Cons: "Apparently you need to be at the airport 2hrs before your flight leaves otherwise you cant print your ticket and have to wait in a 1-2hr line to have them tell you you have now missed your flight and charge you $30USD to change to another flight. When it only takes literally 3min to get through security and to the gates. not sure why they couldn't give us our tickets when we were then an hr early. Then they said we were at gate 5. We went and waited there. About 20min before departure we noticed the flight info had changed and wasnt ours. No announcement. Nothing. We had to run upstairs to our new gate and barely made that flight. Extremely dissatisfied with customer service and lack of communication. Basically a company looking to get money wherever they can at the expense of foreign travelers."
Pros: "I liked the presentation, the effort that LATAM puts forward in general. They have great uniforms that reminds me of old airlines, in a good way."
Cons: "The services is good, but they do not do it with a smile on their face. I asked for a cup of water and both times it took them about 10 minutes to get me that cup. The crew always seems to be bothered to serve the customer. There is also a big difference between services going straight to Santiago on the 787 and to Peru on the 767. I understand the plan (767) is older and that does not bother me. What bothers me is the disparity in service between the two. I received great service the first time I traveled on LATAM, ever since then they have disappointed. I do not understand what is going on with them."
Pros: "Flight and especialy landing was top noch"
Cons: "Boarding was chaotic. There was no entertainment nor food, so I cannot rate it"
Pros: "Food was ok"
Cons: "Average airline with poor customer service. The transit was too short and lost my luggage. Customer service was very poor and recovering my bags was an epic and expensive endeviour!!"
Pros: "The flight crew was welcoming and helpful."
Cons: "I was very disappointed to discover that I was not able to choose my seat in advance because I bought my ticket from a third party. I ended up in the emergency exit aisle with a seat that wouldn’t recline so I was unable to sleep on my overnight flight. Also the staff at the gate showed up just 5 minutes before boarding, so I waited in line a long time to get my seat- almost an hour. I could not see the movie screen from my seat."
Pros: "Good crew"
Cons: "Individual screens for passengers , it was an international flight that looked like a bus ride. No movies via phone"
Pros: "The people working for Avianca were especially helpful and curious. We need extra help with wheelchair assistance for my wife."
Cons: "We delayed one day do to rescheduling"
Cons: "Checked into flight 1.5 hrs before the departure and luggage did not arrive!? At least 1/3 of passengers ended up w/o a luggage!"
Cons: "The Avianca flight was over 4 hours late. We missed our connecting flight with Star Peru, and had to buy new tickets with Viva Air. We spoke with an Avianca supervisor who told us it was not her company's fault the flight was late. Avianca had a flight that night to our destination but they refused to find space for us, or to issue some type of refund or voucher for our lost time and money."
Pros: "Good flight, helpful staff and friendly crew. There was a flight delay out of Iquitos due to fog, causing us to miss our next connection in Lima to Cusco but the staff in Iquitos made sure we got on the next plane with new tickets and luggage transferred to the right plane. Naturally, we were disappointed with several hours of delay due to safety but were pleased with the service in resolving our concerns. There was no entertainment available on this trip ever through there was a screen for each seat."
Pros: "Excellent staff and flight attendants."
Cons: "Coach seats were like cardboard. My back was killing me within 2 hrs... :("
Pros: "salio y llego en tiempo. La tripulacion fue muy cordial"
Cons: "hacia mucho calor en la cabina"
Pros: "Upgraded to first class. Provided umbrellas for boarding. Changed our daughters' seat assignments so they could sit together. Nice breakfast."
Cons: "Rain during boarding"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "I didn't like at all. I will never fly with this airline ever again"
Pros: "The flight crew were great! Very attentive and polite."
Cons: "The check in desk staff are rude and left my luggage behind. Fingers crossed they find it."
Cons: "Took 30 minutes to check a bag and 20 minutes to retrieve bag after landing in Detroit. Paid extra for large seats on the plane that were uncomfortable. Don’t fly Spirit."
Pros: "I like the name of their airline but that’s pretty much it. I would only consider them as a last resort."
Cons: "I have to be 45 minutes early to check in, I showed up 37 minutes early. They were VERY firm about the 8 minute difference which was disappointing but ultimately it was my fault I missed the flight and I accept responsibility for that. I didn’t make a fuss or try to negotiate, as soon as they told me that taking my flight was not an option I accepted it and moved on. My problem was with the level of service I received. I was very calm and polite with them and they were very uninterested in helping me find a solution for another flight. They seemed annoyed that I even asked them to help me explore other options . There were some annoyed sighs, they looked and shrugged at me without saying anything one time but the most annoying thing was that I was cutoff while talking to them multiple times. Even when I was just saying things like “hey sorry this is a complicated situation but I appreciate your help, the most important thing is making it to my destination on time not the price”. The options they were offering me were valued based on price, I wanted them to look at arrival time first and price second but they cut me off and started talking about other things. Other times when I’m saying something they would just turn away while I’m in the middle of my sentence and ask a co-worker a question as if I was never speaking to them in the first place. In the end they said I need to speak to the supervisor. I asked if they could get her for me and they said no because she was in another part of the airport at the moment, they have walkie talkies so I asked if they could at least contact her through there and let her know about my situation. They didn’t do that either, instead they just told me to wait and keep an eye out for her. They said she’s short with curly hair. That’s it. So I’m supposed to just sit and wait for someone that I’ve never seen before in my life. Apparently she walked by and I missed her because she wasn’t dressed the same as her other employees but the employees saw her and didn’t bother to get her attention and point her in my direction. After another few minutes of waiting I asked them where she was and they said “oh she walked by you didn’t see her?” The airline was not busy at all either so there is absolutely no excuse for this awful service. Once I arrived at my destination I told my friends and family about my experience and they had their own horror stories with spirit airlines too. The terrible experience made me very hesitant to fly with them again but the fact that my friends & family have had their own separate awful experiences made me 100% sure that I never want to use this airline again. I ended up taking a flight with United Airlines who had employees that were way friendlier and more helpful."
Cons: "I don’t like your carry on baggage charges, by the time you pay for your bags there is no value or incentive to fly Spirit Airlines. You also jam the seats way too close together. Luckily we were able to sit in an exit row coming home. This will probably be our last trip on Spirit because of those two things. Your flight crews were good as were the counter agents."
Pros: "Departure On time and slightly early arrival . Very good"
Cons: "One child who was sitting at back was continuously kicking my seat and the mother wouldn't open her mouth"
Pros: "Safe flight, clean planes, relatively on time"
Cons: "I'm still not over the fact that they don't have blankets available (not even for a charge, which you would pay when you are freezing and uncomfortable) or that you have to pay over $65 round trip just to take one piece of medium-sized luggage with you on an INTERNATIONAL trip. That's just inhumane."
Pros: "Fight was speedy and we'll managed with a good crew. Overall a good experience."
Cons: "Fees for everything"
Pros: "Nothing at all there was horrible every time you ask somebody to help you they pull it you to someone else then they wait all day for someone that didn't even show up the service sucked the people were nice but the service sucked"
Cons: "The fact that I had to pay for my room when I save money to go to Peru and I had to pay for my room because they told me it was a g import then they told me to go to the 8 then they told me to go to f then I had to go right back around and go back to H which took me hours to get through the checkpoint then when I get there they tell me that my planes gone when they said they call me I looked on my caller ID I had no phone this phone call from no Airline needed in my wife now she's in Peru by herself and I'm stuck in Fort Lauderdale Florida and she's all the way in Peru then I have no way of getting to her now y'all told me I got to wait till Wednesday to come it's ridiculous"
Cons: "Bought the ticket for 70 dollars. But paid 52 to check in my bag plus 30 for overweight and 65 for my carry on. Got yelled by the attendant when I was boarding. He said I should read the offer online before buying. I believe it should be more direct. Like, good price for travelling light. And have in capital letters LUGGAGE COSTS A LOT MORE THAN TICKET."
Pros: "The seat was better then the flight I had last week"