Chelsea Green Apartments

Spacious apartment. Very good location. Excellent price-to-property value.

IMPORTANT! Make sure to ARRIVE DURING WORKING HOURS. - Could not open the key box upon arriving on Sunday and nobody answered the emergency phone; found myself stuck at the staircase dialing desperately the emergency number but to no avail. We and other guests, a pair from the apartment below us, who arrived at approximately the same time, were unable to open the key boxes with the codes provided via e-mail and were stuck at the staircase, trying to contact the reservation team for about an hour via the emergency phone. Eventually, the other guests received an SMS with the code for both my and their key boxes and handed me ONE PAIR of keys. I received no follow-up whatsoever on my calls. - The e-mail with check-in info was in my spam folder; if I have not checked my spam folder after unsuccessfully trying to reach the apartment owners on the phone provided in the booking.com profile, I would have had no idea what the check-in procedure is and that there would be no one waiting for us at the place. - The phone in booking.com was not answered. Instead, another phone number, provided in the e-mail with check-in instructions was answered during working times. If I had not figured out to check my spam box, I would have parctically been left without contact with the team. To the credit of the reservations team, they answered the phone provided in the e-mail with check-in instructions during working hours and helped me book a taxi, which to pick me up from Heathrow. - My e-mail inquiries to the team were not answered. - I was given one set of key, though we were two gests. Overall, the reservation team could have done a better job by providing a working emergency number and by answering the e-mails and phone messages received. Other than that, the serbice during working hours was fine, the tax driver was proactive and helpful, and the cleaning lady was nonintrusive.