Friendliness and quiteness.
perfect price and location, close to the one of the main tubes, restaurants and mall, very friendly staff always willing to help. The location is nice, nice neighborhood without noises or disturbances. I would recommend the hotel to anyone and I would came back to the hotel next time I travel to London.
the floor in my room was dirty and the window in the bathroom didn't work so it was open the whole time and for that reason it was kind of cold to take showers.
Staff was very nice. Room was a bit dark but much better condition (and more spacious) than B&Bs in the central London. Very cosy to stay in. Breakfast room was nice too, where you could see lovely garden and relax.
Distance from the station, and the stations distance from the city centre. It was not very easy to find the hotel, but hotels description helped me a lot. But if you have many things to carry like suitscase, and plan to arrive late at night, maybe this hotel is not ideal place to stay.
It was a 'tradional' local building with 'normal' rooms - not a 'standard' hotel with 'standard international' rooms. The garden was appreciated. The staff were friendly and accommodating, and the neighbourhood was appealing. It was convenient for the Underground.
Neighbouring guests were very noisy opening and closing doors, and didn't have much regard for others late at night.
The young lady who booked us in and looked after us on our stay was great. Beautiful aswell. She did a fine job. She should get a reward. The hotel was nice would definitely stay there again