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I like the location and the facility. Great stace and amenities. The bathroom door was a sliding bathroom door. The door had several opens that potentially invaded the privacy of other members that stayed with me. The door did not block any indoor bathroom sound.
nice new bedroom decor VERY POOR LIGHTING in the bedrooms!!!! NO ONE answered the phone despite calling several numbers including the operator tea bags not replaced the following day
Staff was very attentive, easy free shuttle to nearby Metro stop, quiet clean room with comfortable beds! Bethesda city center offers lots of restaurants.
Comfy beds, remodel is very modern. Low ceilings, outlet placement seems inconvenient
We traveled a LONG 10hrs overnight, arrived at 8a. I thought I was going to have to either beg or pay to be able to check in early. Got there and without a problem at all, we got a room. The curtains were dark and the beds were glorious! We only stayed one night, then carried on another day of travel, arrived at our next hotel and what a difference.. Cute little town and very easy to get into DC. We ate at the restaurant.. Very over priced and not that good.
From the moment I walked in I was blown away by the design and look of the lobby. (Though parking was somewhat confusing as there was a lack of signage), I was immediately taken under the front desk attendant's wing as he greeted me warmly and started up a bit of small talk instead of just business. This was much appreciated as I had been in the car alone for about five hours and welcomed a friendly conversation. He was extremely helpful, friendly and welcoming. His directions were clear. As I entered my room on the sixth floor, I was astonished at where I was staying for what I paid. It was beautiful. The bed was unbelievably comfortable, the set up of the room had a positive flow and made sense. It was spacious, a perfect temperature upon arrival and far exceeded my needs for the one night stay. At around 9PM I ordered room service from the hotel restaurant (after the front desk attendant had made a very convincing pitch). When my burger, fries and soda arrived, it arrived in a neatly packaged bag/box lunch-like contraption. No carts, no dishes, no fuss. The food was AMAZING. For the price of room service, I usually steer clear as the food is often soggy, small portions and bland by the time it gets to your room. Not here! Delicious! Locally sourced ingredients, very fair price and the most creative packaging I have ever seen come out of a room service. I am very much looking forward to my next business trip in Bethesda! Ha! I liked it all!
Free parking It's 2016, people-- you can't charge for wifi!! I'm not talking about those upgrades they normally try to sell you-- even basic internet was $12 a day.
breakfast was very good. rooms were good. staff was good. one elevator out of three working wasn't fixed for the entire 4 night stay. breakfast not included
the room was large and comfortable. although the hotel is not new, it has been well cared for. free wireless high speed internet was easy to access. it's about a six block walk to the red line of the metro. the hotel seemed confused by my reservation through booking.com. when i checked out they had charged me a much higher rate. while they eventually rectified the situation, it took some time. they seemed unfamiliar with how reservations are made through booking.com
The rooms were modern and clean with one of the most comfortable beds I've ever slept in. Would recommend this hotel to everyone.
the rates for the room and parking were very reasonable compare with other hotels in the DC area. The metro takes about half hour to the city, but you will need to take the shuttle bus to the station, and make a transfer from red line to blue/orange line, plus you need to figure out the complex fares for the metro! Breakfest is very expensive
Quiet room, well maintained. Restaurant a bit expensive for breakfast.
Atmosphere. Extremely clean. Friendly staff
Great location (on top of the metro station and a short ride to DC), and good price for that location. The gym was satisfactory, and I didn't get to use the pool but heard good things. I thought I was getting a steal at the price I paid. Turns out I only got the discount because the whole place was under construction (right outside my door). It didn't bother me as I was gone during the days, but a heads up would've been appreciated.
The location was excellent and we got a great deal. Sadly the deal was most likely because the hotel was under construction, which we didnt know before we booked. There was a ton of noise early in the morning and a lot of construction-related dust. My whole family and I ended up with allergy-related respiratory issues due to the dust. Also, my mother who was traveling with us, left her diabetes insulin pen behind accidentally. The hotel staff was largely unhelpful in trying to find it.
Staff were excellent! Highly recommend staying here.
Hotel under construction. Complete mess. Poor parking. Closed entrance. Slow elevators. Bad room service.
When we pulled into the hotel it was a windy and snowy day.. I've stayed at this hotel before so I waited several minutes for the valet to come out.. Or at the very least a bellman to help me. Neither of which happened. Was told that I could park in the garage and then take the elevator up and out to hotel. Even the parking garage was a DISASTER from all the construction. I then had to pay for parking, and I didn't have to when I stayed a year prior. There was also a miscellaneous $40 charge ion my CC from hyatt. This was in addition to the $50 hold they usually put on a CC. Not ONE person could tell me what it was from since nothing from the room had been charged. While the room itself was nicely renovated I wouldn't stay here again. Extremely disappointed
Excellent service. Clean, sleek, modern facility Main entrance under construction, made it difficult to access upon arrival
Very nice room and facilities, great location, friendly staff, certainly would return. One complaint is that the room was overheated at night and no apparent way to lower the thermostat. The last night seemed a bit better for some reason. Also there was a dust rag left in the bathroom one day, and the area around the TV, inside the cabinet was quite dusty. See above.
I was very disappointed that breakfast was not included with the price of the room. I did not realize this until I went to take something to eat and was told that I had to pay I have stayed in many, many less expensive hotels and in ALL of them there was a free breakfast including fruit, breads, eggs, coffee/tea etc. I was not happy about this situation,at all. I will consider staying in other hotels from now on.
Beautiful building. I spent some time photographing it. Efficient, helpful staff. Good location near Metro, for DC access, and nearby support facilities such as restaurants. One major point for me: ugly, inconsistent lighting. The building's lighting was very mixed, and thoughtless--or at least it has grown to that. Perhaps it was designed well 20 years ago, but now it has a wide mix of lights, from florescent to LED, and, more importantly, a wide, jarring mix of color temperatures, that convey among other things, cheapness. I suggest you hire a lighting engineer to analyze the facility and generally change all the lights to 3000 degree or warmer LED lighting. This is especially important in the rooms. Your clients will (without knowing why) then feel that they are in a luxurious facility. At this moment, it could be any cheap, roadside motel, if judged by the lighting.
Hotel was clean and staff was friendly. Great location. There was quite a bit of construction, and the elevators were painfully slow.
Attention to needs of customer. Great location for our purposes. Clean rooms. Building interior design funnels noise from lobby area up , making it a little noisy if you need to get an early rest. If you go to bed late, it's not a problem.
Everything else. Got what I paid for with extras!!! WILL BE BACK!!! Would be great if each room have a microwave
I liked the location, the staff was very friendly, and the complimentary water. We had issues with our air conditioning which we told the staff about but nothing was fixed and our room was muggy and damp.
Most friendly staff I've ever encountered at a hotel.
Rooms were very clean. Beds were comfortable. Very nice outdoor pool with plenty of lounge chairs, an outdoor bar and poolside table for eating. Parking at the hotel was perfect. Bathroom was slightly small but very clean.
From the moment we stepped out of our rental car the hotel staff was friendly, courteous, and helpful. We had just come in to DC from two days of flying and driving and right away the hotel staff made us feel right at home. They carried our bags, helped us with transportation in DC by pointing us in the right direction, and even gave us apples on our way out for the day. We had never been to DC and have 2 small children and did all the sight seeing we could pack in for 2 days. The location of the hotel was great. One night the weather was great and we all enjoyed the walk through the city back and forth from the Washington Monument. It is quite the walk, so if you are not up for it we also took a cab and used Lyft in which every place only cost about 10.00 to get a ride to and from the hotel. I also feel compelled to mention that maybe it was the look on our faces when we stepped out of our car after the long traveling experince with 2 small kids, but whatever it was they upgraded our room to a balcony! I think her name was Elena that offered the upgrade, and it was very much appreciated!
The hotel staff was great and I liked that they had parking. The room was nice & location was great. Everything about the hotel was great. One of the reasons I liked it was because it was smoke-free however, the room smelt of smoke the last night we stayed and even again in the early morning before we checked out. Not the hotels fault, was just disappointing.
Easy access to Metro, White Hose, Mall, etc. IF you are a walker. Very welcoming,professional and responsive staff. They were happy to change rooms to 2 beds when my son flew in from CA. Great catering staff and food. Clean and comfortable. A little dated and can be very expensive. My on-line rate with tax etc. was a reasonable $180. When I tried to add 1 night, they wanted $479! Needless to say, we went somewhere else.
Microwave access would have been very convenient.
The staff was very freindly, bed's and pillows were very comfortable, breakfast was delicious. Grear location in our Nation's Capital.
The hotel staff were excellent and very helpful with restaurant suggestions and transportation. The room smelled very bad; like a mixture of body odor, Old Spice, and onions. I left the window open all day and it didn't improve.
Close to attractions Parking
Interesting restaurants nearby
I did not like the fact I had to pay valet for parking or find my own. I feel if I m paying for the comfort of staying out of town then that is something that should be included.
Spacious room with super comfortable bed. No warning for the loud construction noise just outside our bed window at 6:30 am Sunday and then 5:30 Monday am. When we complained the front desk said nothing could be done.
Location Room wasn't clean. Carpet smelt like cigarette. They charged me for parking that I did not use.
The room was excellent. Staff very courteous, friendly and helpful. I thought the cost for overnight parking at $59.00 was high for a guest in the hotel
Proximity to WH
Room. Cleanliness. Privacy.
Friendly helpful staff in downtown DC. The air conditioning in the room wasn't very good. It didn't feel like it dropped below 70F while set to 60F in November.
Excellent location for much of downtown DC. Around Midnight my room filled with old cigarette smoke as someone began smoking in the stairwell. The air quality overall in my particular room was poor, requiring the windows to be opened as much as possible. This of course made it difficult to sleep as the city sounds in DC near The White House are loud and replete with sirens 24/seven. Normally, one might cover one's ears to have silence. However, at this hotel the pillows are the size for small children.
Location was excellent, most staff was nice and helpful. If you wanted Wifi, you had to pay extra. Channels on the television had horrible reception 9/10 times. One bellhop was incredibly rude when I asked to use a luggage cart, that were kept in their storage room at the moment, as I had multiple heavy bags to load in my car. Parking was outrageous per day ($60). This parking fee was also not included on Kayak or Pricline.
It was right downtown near the white house and monuments, so we could walk everywhere Everything closes down so it's hard to find a late night restaurant or pharmacy
The location and comfort here is great! Overall very good value!! The room was a little tight. Room had empty box of tissues, could of been a bit cleaner, dust.
Well maintained older hotel convenient to restaurants and tourist attractions. Nice linens and towels. Great cocktail lounge. Friendly and welcoming service. Street noise; will bring earplugs next time.
This is a great hotel, simple and convenient. The rooms are small, but quiet and the location is perfect. Right next to the metro and near the White House and mall. A little small... but otherwise great.
The location was great as was the staff.
The location 24 hr coffee station clean rooms Small room configured & supplied for the single business traveler. One bath towel 4 the family.
Location, convenience Rooms are dated, small and dark
The location for downtown dc couldn't be better, and staff was excellent and very helpful Room was small but for the price value of everything else it didn't matter
food and service was good My husband and i were given an end corner room 302 that was way to small and gave a confined effect. We spent as much time out of the room as possible. Parking was also difficult due to lack of easy access to our vehicle asit was in an underground garrage.
The staff was warm and welcoming from the moment I stepped through the door with my 12 year old. I detest the hold hotels put on your credit card and don't release for days and was told I could pay the $50 incidental in cash (which I received back at checkout before the housekeeper had even cleaned the room). The room was indeed small with only 1 bed which would have been a problem if I hadn't been traveling with family. However, it was clean, along with the bathroom. I did whack my elbow against the wall as I was showering as the stall was a bit cramped. We received great instructions on how to make our way to the White House and monuments - - all within walking distance. We finished our running around a bit early so we took advantage of the 2nd floor lounge for about a half hour before heading back to Union Station. There was an industrial coffee/espresso/cappuccino maker, tea bags, newspapers, a big screen tv set to CNN, a charging station, computers etc. The rooms are too small for friends to convene comfortably so the lounge is a nice spot. Convenience: A block away from the Circulator, a block away from the Farragut North and Farragut West station (it is actually on top of the Farragut West station, however, the entrance is closed so it's necessary to walk to the other side a block down). The complimentary bottled water saved us some money and we surely took advantage. The shower was uncomfortably small for a tall lanky person like me. Whacking my elbow against the wall isn't something I expect to happen in a hotel (usually hotel bathrooms are more comfy than my micro bathroom at home in NYC). Also, the room did not have a mini fridge which would have been nice for our leftovers. The hotel is downtown so the area at night is sparse (still feels safe though). You'll need to take a little walk to find some good breakfast if you set out early on a weekend because the nearby places are either never open on the weekends or only open closer to 9 am.
Staff and free snacks were great. Nothing
We went to DC to celebrate my husband's birthday for a long weekend. We looked for a long time online and a lot of the offering was overpriced for the amenities available. The Club Quarters was a great find!!!! The staff was very helpful throughout our stay. There is an espresso bar on the 2nd floor!! We were a few blocks from all the greatest attractions, walked to every site. Never had to take a cab or the Metro. Overall, we had a wonderful stay and will come back. We found a gem in D.C. and will be recommending it to our family and friends.
We were in DC to visit our son at GWH. Clean and efficient. Perfect location to the occasion. The bed could have been positioned 90° to the 8' room width.
Room was very nice and clean, very comfortable. Staff were very helpful. However, parking in the garage was VERY expensive- $43 for one night. I sucked it up and paid it. I prepaid for the room for Kayak, so it wasn't a big deal. I saw that they had put a $50 hold on my card as well. After I left, they charged my card the $43 for the parking and released the $50 hold, but one week later, I still have a $43 hold for the parking on my card. After contacting the hotel, leaving messages for billing, the garage, and all types of people, I finally got through to Hilton Guest assurance who contacted management for me. The management's response was that this was standard practice and to take it up with the credit card company. The credit card company cannot do anything with pending charges. I've never seen a hold last so long, especially after they have collected their money.
The staff (especially in the Executive Lounge) was exceptionally friendly and accommodating. Our bed was very comfortable, the view was fantastic, and everything seemed up to date. We somehow snagged this Hilton Honors room and the frree wi-fi through Kayak. The location is on the edge of a residential neighborhood and a bunch of restaurants within walking distance. There were a couple of hairs in the shower, but nothing too shocking. Parking overnight and hourly was so expensive that we had to search for street parking. Free wifi was only available in public spaces. Some of the facilities were closed (due to winter) or accessible only by Hilton Honors.
Pool No fridge in room. No charging station for iPhone.
Nice beds. You have to pay for wifi. The handicap accessible shower was confusing to figure out and i nearly flooded the bathroom with it. And only single ply toilet paper? What kind of savagery is this?!
its position at the city!
The price was lower because the hotel is under construction so the price was cheaper. Room was very nice, bed was soft, bathroom was nice, and location was great. The layout is arkward because of the construction.
This hotel is the same every time I go excellent...I really love the little relaxation area near the escalators and bar. I also loved how clean it was...will definitely be staying here again...,it's perfect because it's only a 5min or so minute uber ride from like DuPont and Adams Morgan I didn't care for how high parking garage was it cost $40 dollars for parking so needless to say I didn't park (just parked on the street....also didn't really like how far the ice machine was lightyears away from the room be
Breakfast was pretty decent, though standard. Understaffed at front desk, toilet overflowed, and charged for undisclosed pet fee (booked via OTA).
Great location. Numerous amenities at the hotel Painfully slow check in process. The hot water in the morning ran from nonexistent to very low pressure. I understand m the water pressure is due to construction of the building next-door
Upon telling the desk clerk and manager at check-in that I had honeymooned at this hotel almost 47 years ago, they expressed genuine delight and immediately offered me a complimentary service. The following morning when I needed help with the timing of a couple of things, I discovered that the word about my stay had spread and a second manager took care of me with very attentive service. It's wonderful that a large, old hotel in a big city understands the importance of making the individual guest feel special.
The cozy room. That parking is expensive luckily I always get parking spot in the street.
Coffee Bean Housekeeping never cleaned the room even though we left at 1pm. I asked the front deask for towels when I came back at 11:30pm and they were not delivered until 12:30.
The location was great and the rooms were updated. To big. Staff was not very friendly.
The Grand Hyatt is our favorite hotel. They have everything from good food to gift shops to a pool. I would highly recommend it! The room service options were slightly limited
The room was very clean, the price was reasonable for downtown DC. Went to get away and attend a Wizards game, and the location is perfect for attending events at Verizon. Would absolutely stay again. Pool water was cold.
Great accommodations perfect for Travel Show we were attending. Loved the location--convenient to many restaurants and sites of the city.
I like that I was created with champagne and the staff were very friendly!
It was clean The parking very expensive
Location, location, location Helpful staff Very outdated Raggedy carpet Stench in hallway Noise from plumbing in next room
Close proximty to city center, metro access through lobby. Nothing
Clean room Quiet Friendly Staff Great location Great price Nothing!
Everything was very good but the cost was high for a room. I could have been as comfortable at a less expensive hotel Cost
Location was excellent. The hotel is really nice and the price we got could not be beat.
Lots of foodie options and gourmet coffee within a five minute walk. Close to subway. Acceptably clean. Clearly some deferred maintenance in the guest room bathroom.
Excellent Capitol Hill location. Comfortable base for young children on their first tour of the Capital.
Internet, parking, tv hdmi not working, deceiving "city view"
Spacious room, quiet, clean and well-appointed.
We upgraded at check-in for an extra $50 which doubled the space. The location is excellent as it's walking distance to several sites. The fitness center is excellent and is included in the price of the room. Lack of parking requires you to valet for $56 a day. If you are somebody that needs a great view you won't find it here.
Clean sheets, very comfortable bedding, clean showers and floors. Great location with respect to the national mall. Gym is great. Would definitely recommend. Nothing.
That staff was very helpful and friendly. Also, the location was great. Very close to the Capitol building. We upgraded to a buffet breakfast, which was lacking and the hot food was cold. Not a good value at $25/ person, but at a hotel, I understand the price, but if the food is cold, then it was a waste of money.
Quiet even though we were on lower floor and overlooked front of building. Great location. Restaurant (breakfast) food just ok.
The room was nice until we looked out the window and found we had a great view of the roof... (sarcasm) Valet constantly begging for tips. Being from Vegas I tip almost excessively however if someone begs for it or nearly has his hand out the entire time it is not coming. It's called a gratuity for a reason. Then when delivering the vehicle no opening the trunk, and doesn't return the seat to where they found it or at least close. Not much effort in valet.
Walking to distance to good lunch and dinner choices Hotel lobby shop was typical "airport prices" for anything you'd want, making You feel like a fool if you didn't to walk across the street and buy a snack or coffee at 1/3 price.
The breakfast was very overpriced!!!
Location Hidden charges. $58 a night to park. Nowhere did I see that when I booked the trip. $8 for a draft beer that should be $3, I get a call from security in the evening waking me up, stating that the policy is to call if the do not disturb sign is out. The do not disturb sign was out, I didn't want to be disturbed. Couldn't go back to sleep. I'm a small business owner, if I treated my customers that way, I would be out of business. I will never give that hotel a dime again.
Very nice amenities and the shower was great! I booked my stay two month prior for a King Bed for one night. When I got there, they said they were sold out of King Bed's and all they had were two doubles. Not the biggest deal, but what is the point of booking a King in advance if that is not what is available? Also, our room did have a musty smell to it when we first got it. After running the air for a bit, it went away.
Very clean, quiet and accommodating.
Location is ideal for seeing the museums and monuments. Lobby and restaurant staff are warm and welcoming. If you forget to tip housekeeping each morning, don't expect clean towels.
Nice lobby, courteous staff, comfortable bed. Tiny gym, mold in the bathroom grout, room amenities were average, surprising amount of wear and tear in our room for a hotel in this category.
Hotel is nice enough, clean and comfortable, polite staff, the normal positives from a hotel. Besides parking it was a very good experience. The only thing I would complain about is that parking in the area is incredibly difficult at best. The hotel has plenty of parking but it costs 50$ for overnight and there wasn't really any warning for this fact, if there was it would have been much less annoying.
The OMNI is a beautiful hotel with a lovely garden and nice pool and gym. Excellent location for conferences in the Wardman Center just across. Good connection to metro. I had booked a room 3 months in advance including 4 days on a conference rate. 5 days before the main meeting I received an email telling me I had to move to an airport hotel, 30 minutes drive away from the hotel and the conference I was going to attend for the Tuesday and Wednesday night of my Sunday to Saturday stay because of a 'technical error' in booking. I had a meeting at the OMNI the very Tuesday. When calling them management (Chris) was non-accommodating and impolite and the offer of a refund to find another accommodation is little help 4 days before a conference with 4000 attendants. They offered to cover one of the nights in the airport hotel. Overall friendliness in the hotel was not at the level usually encountered in places of this level and I had to call at 14:00 one day to get the room serviced.
Close to transportation and restaurants.
The location is great and it is a beautiful historical hotel. We were in the newer section this time that we did not like as well. We reserved a room with a king-size bed and but got a room with 2 double beds. They had several big events so I suspect that is why we got put in a smaller room with less amenities. The only lighting in the bathroom were heat lamps over the sink. Got hot at times.
Location, facilities, foods Staff ignored basic requests, reserved a king room but instead ended up with a double queen and a half apology along with how can we make up for it... my response was please provide me with a room on a high floor; 3rd floor!
The hotel is dated. The window air conditioner kept the room too cold and woke me up often
Walls are somewhat thin. Could hear hallway noise and room next door.
I liked the size of the rooms. The elevators fit maybe 4 people. One of the two broke and we waiting for about 15 before we took the stairs from the 8th floor. We had a group of friends staying on the east end. Someone was throwing and party and you could hear them when we got off the elevatorl. It was unacceptable how loud there were. An hour later security came and did nothing. I was glad my room was on the other side of the hotel.
The large bathtub--one of the great things about older hotels Location close to the metro Friendly staff
Room was upgraded. Original room would have been very small.
I had to cancel my reservation due to an emergency, and was charged a full day at the hotel. I never stayed there. Very unfair.
This is a gorgeous hotel. The entrance is very grand with beautiful chandeliers. The staff was attentive and polite. We checked in quickly and were given a large room with a balcony - even a spacious bathroom. The metro is very close if you're heading to the monuments or museums. Also the zoo is about a half mile up Conn. Ave. which was convenient. Adams Morgan is nearby and there are lots of great restaurants in between. You can't beat this location anywhere in D.C. I've stayed at the Omni in New Orleans, New York, and Richmond over the years. They are all an excellent choice. Nothing.
I had reserved and paid for a room a week before I was scheduled to arrive. When I finally got there at 11:15p after a long day of travel, the front desk clerk informed me that they had NO ROOM available for me. He gave me a "voucher" for a "nearby" hotel, handed me a $20 bill and hailed me a cab. This other hotel was miles away, not nearly as nice or well-located, and had no idea what was going on. I received no follow-up from the Dupont Circle Hotel management or staff to make sure everything was ok, no less a complimentary stay or anything. And the kicker: as of today (4 days after this debacle) the $1000+ charge for my room is STILL on my credit card (i.e., no refund). I will never, ever stay at this hotel again, and neither should you.
Location, Cafe DuPont and Bar DuPont Terrible reservation system. I believe they intentionally overbook the hotel and end up turning away guests. WiFi is terrible. No connection during my 5 nights even after daily complaints. Night front desk staff is mediocre.
Nice decor and amenities, good restaurant and bar, friendly , responsive staff , great location
The only thing I can really say is that the location of this hotel room is right in the middle of everything.An the shower was great Where do I start, first off the rooms don't match the picture online. The staff there is very rude. The only way I was able to get any help from them was to ask to speak to the manager. The beds there look like something from 1980's . There is no door on the bathroom so if you want to us the bathroom if you have family,friends with you you have to use the lobby bathroom. The parking fee for this place is way to high your best to drive 2 blocks down an park your own car for $15.00 instead of paying the hotel room $55.20.
The ideal location in Dupont Circle Washington D.C. over-shadowed some of the quirks in the room configuration. Very nice bar & restaurant in the lobby. Not much room to hang clothes or unpack clothes. The lighting in the room and bathroom could have been brighter. The TV could have been on an extension arm or situated in the center of the room. The door-less shower stall was a bit messy.
The neighborhood had a little of everything for you whithin short walk distance. Was nice to have the calm of the neighborhood but close enough to get into the hustle of the downtown area. The housekeeping staff spent more times in the hall on their phones texting and talking. We left our rooms around 10a and when we returned around 4:30 Our room had not yet been cleaned. Before we left for dinner we called and asked that our room be refreshed and housekeeping said they would be right up. They never came. I did say something to the front desk at check out - her response was "oh, that's not supppsed to happen that way. Now, I did get an email from management apologizing, but stating that he discussed with housekeeping and they blamed us for having the do not disturb on. We had made sure it was Not on (double checked) before we left for dinner. The staff was very friendly - just REALLY distracted with their phones.
The location can not be beat in DC. It's right in the middle of Dupont Circle with bars, restaurants, embassies, the metro and access to many buses. Staff was very very vice. I loved their Aromatherapy toiletries. No breakfast, There's not real refrigerator in the room. Also the room was small and didn't have a separate bathroom. The bathroom was separated by half a glass wall. I did not like this. If a colleague or friend came over, it would be so awkward for them to use the bathroom. Cleanliness was OKAY, def not up to par considering the price of the hotel. For example, the couch pillow had a stain on it.
Hotel staff were always attentive and helpful.
Modern and sleek. Staff was fantastic. Location couldn't be better. Heated bathroom floors! No recycling. Hallways were cold.
The hotel staff was very cordial. Very busy and active bar in the hotel. Breakfast from the hotel restaurant was good. The room was clean and very modern. Beds were very comfortable. Access to the closet was limited due to the proximity of the bed to the closet doors - couldn't open the doors enough.
Stay was wonderful! Great location near Metro and restaurants..would definitely book again in future! Pillows were too soft and room seemed very warm.
Great location and extremely friendly staff. The gym had minimal equipment and there is no pool.
State Plaza provides nice, basic business-type lodging with good service.
* Room was a good size * Room included a kitchen area with full-size fridge and sink. The room was extremely cold, and when we turned the heat on, the vent blew colder air out. We called the front desk and were informed that they had "switched over" the system and that even though it was turned to heat it would only cool the room. We were told a space heater would be sent to the room, but one never arrived and then hours later we were told they were out of space heaters. If the heating and cooling system can be "switched over" then presumably it can be switched back, so my question for this hotel is if everyone was so cold that you ran out of heaters, why not switch the ability to heat rooms back on? Overall it was kind of bizarre and extremely inconvenient to have to wear coats indoors and put a damper on our otherwise-pleasant stay.
The staff were helpful and nice and the location was convenient. The kitchen is a nice convenience, but not needed for a short stay. The carpet in the room was dirty. There is no fan or window in the washroom so steam from the shower stays in the room, this causes humidity and mold. I'm allergic to mold so this was very uncomfortable. The hotel has two towers, and only one common washroom with one stall located in the other tower. If you have a late flight out you can store your suit cases but no place to change. The toiletries were advertised as designer. It was bath and body brand. The washroom was dirty, hair in the tub. I don't recommend the Hotel for physically challenged guests as there are steep stairs up to the elevator from the lobby. I had to struggle with the suitcases up the stairs. Beware that the hotel charges if there are more than 2 occupants in the room. This was not disclosed at booking. They also charge for incidentals at check in. I found this Hotel to be Overpriced for what you get. I stayed at the Marriott down the street last year, I payed about the same and had a much nicer room, pool, etc.
Staff was friendly. Gave upgrade to a giant suite when they were out of the room I'd booked since I had arrived late. The hotel was old and it was obvious that it was old.
Kitchen and dressing area... very unique! TV didn't work very well. The front desk didn't know all the routes and ways to get to the DULLES airport.
Just a few blocks from the museums, white house, etc. Only 40 feet from a CVS. Rooms were nice and clean. My Only complaint was that when asked about parking they told me they have a Valet. Afterwards a friend told me he parked himself for free. Not sure if they changed their rules or it was just poor communication. Either way i paid like 35$ extra each night.
A great location within walking distance of the State Dept., where I was attending a conference. Staff was helpful. Renovated room in the north tower was beautiful. Spacious, super clean, full kitchen, new bathroom and carpeting. Comfy bed. CVS and a liquor store adjacent. Need to upgrade cable to HD service. No restaurants or cafes nearby--at least I couldn't find any.
Very clean and very well maintained. Nice accommodations. Nice staff. There was a transitional issue with the heating and air. We were between hot and cold days so the heat was the only option- no air conditioning. It was warm in the room on the hotter days- they did provide us with fans which helped. If it had been warmer outside it would have been very difficult to sleep.
BEDBUGS. I had to launder everything and throw away my luggage. very annoyed. have stayed here before but will not be going back.
Liked price, location, staff's friendliness & helpfulness, updated rooms, kitchen, breakfast.
I wish I could bring the bathroom home with us. Kept amenities (water, coffee, towels, etc.) stocked and staff was very friendly and timely. I would most definitely recommend for young couples and business trips. Not a family hotel (which is one reason my boyfriend and I chose it). It's also directly across from a metro station, which was very convenient because parking's a nightmare in Arlington and D.C. No free wifi and not great reception for Verizon customers. Parking is a bit tight, but it's secure.
The hotel is located very well. It is walking distance to Arlington cemetery or to Georgetown. The hotel is few steps from the subway station Rosslyn. We were very pleased to be available coffee and tea on the room. We recommend very comfortable bed, clean bathroom and helpful staff.
Location, comfortable bed, helpful staff. No pool.
like the location. staff was good. 25 dollars a day to park. I think if you're paying for a stay in the hotel parking should be included.
The area was a nice part of D.C., it is right next to the metro which is great. Very nice staff. No continental breakfast, but food price wasn't too shabby. Wish there was a pool.
Had a great experience. Very courteous and prompt staff. I ended up getting a head cold during my stay and they had cold medicine available for purchase so I didn't have to trek out to the local CVS or Walgreens. Would definitely stay again.
going home everything. prices. amenities.
I thought the hotel and rooms were fantastic. I was very comfortable throughout my stay. Booking through Kayak got me a great deal, and it was definitely a steal to stay here. The location was perfect - right next to the Rosslyn metro stop. I was within walking distance of the Arlington Cemetary and Iwo Jima monument. There were several restaurants in the area that catered to a variety of tastes, which was really convenient. The hotel even provided a list of nearby restaurants with estimated travel times. I'd recommend a stay here! When I entered the hotel to check in, I was greeted by two men welcoming guests into the hotel. There was one man at the desk checking in a woman and her two daughters, and I stood in line behind them waiting to be helped. A few minutes later another man walked in and was greeted by the two men at the door; however, this time one of the men walked behind the desk and said he'd be happy to check the newcomer in. Well, what about me? I was standing in line way before him! I decided to let it go because I am not one for causing scenes. Well, a few minutes later it happened again with another new guest - she was also taken before me. Not sure if it was because I look young, wasn't dressed as nicely as these other guests, or was mistaken for one of the woman's daughters, but I should have been helped before the two people who arrived after me. In general, the people at the desk weren't as friendly with me as other (better dressed) guests. I'm a woman in my early 20s and was traveling alone - probably an indicator that I won't spend as much money as older men in business suits or families with children? Also, no free WiFi is a bummer. Things also didn't look as clean as they could have - dusty TV remote, water rings on tables, etc.
Clean, good Location Expensive
My husband and I stayed here before we left for our honeymoon, and it was a great pick! They gave us complimentary chocolate strawberries and sparkling water as a gift for being newlyweds. We loved it! Nice walking distance to Georgetown, right next to the metro.
Close to Metro. Surprised by the $27.00 per night to park. No restaurants nearby on a Sunday evening
We stayed in room 626 and it took many minutes to get hot water in the shower. My wife waited the needed 3-5 minutes. I became impatient and just took a cold shower.
The front desk representatives were uniformly helpful and kind. Whenever we needed something, they were on it immediately and were very friendly about it. I had a great experience with them! The bathroom drain was broken when we got there, but they got it fixed immediately, so that was good. I wish the parking were cheaper!
Excellent, convenient location Friendly staff Clean room Overpriced breakfast Expensive daily parking Manager's reception didn't have enough food
Great location to the metro and resturants. The bed and pillows were supremely comfortable.
Everything was perfect! The breakfast was HORRIBLE especially for the price they charge.
Requested quiet room -our room door faced the area above the bar and restaurant -extremely noisy. Would have been in bearable if it wasn't a suite so the bedroom had a second set of doors. Charged for parking
The wait staff at breakfast was very good.
We've stayed at this property twice, for an annual dance competition event. Hotel staff is nice and hospitable. We received great customer service from the check-in staff. Rooms were fine. Facility was fine. Hotel staff service was good. Restaurant service during our recent stay was very unpleasant, unfortunately. We were part of a large dance event, stayed in-house for a group dinner (25 people). I made reservations in advance. We ended up waiting for almost 2 hours to receive our food order. Some orders were messed up. There were errors will bills. I have a feeling that the restaurant was under-staffed, including kitchen staff. Waiter seemed stressed out and not customer-friendly. Overall, it was not a good dining experience at all, unfortunately. The following morning, there was a huge line for a buffet breakfast, which was very inconvenient. Everything about our breakfast experience felt very disorganized. Restaurant was not prepared for a large group, unfortunately. Many customers people were disappointed with quality of service. Our waiter was very patient and professional. Too bad I did not catch his name. He handled the situation as best as he could, with a smile on his face.
Staff was very friendly. Remembered me and assisted me efficiently. Room was nice, clean, good amenities. Boarding pass printing station made getting checked in in advance very easy. Excellent hotel overall for business travel. Toilet paper and tissue was thin and rough, many analog tv channels, dining was expensive. Internet access was not included.
The staff is great. The hotel is clean and conveniently located.
Excellent location. Beautiful view of the Washington Monument from our room. Staff was friendly, knowledgeable and helpful.
Customer service The sofa sleepers
I came down to ride my bike to all the museums and monuments. When I presented my claim ticket for my bike to the bellman my bike had been stolen. I spent 4 hours in the lobby filling out a police report
Location They offered to an upgraded room with a view for more $ Room had no view. AC broke , took 1 full day and multiple sells to get it repaired.
Location Maids Front desk staff on more than one occasion Very small rooms
The staff at the hotel went out of their way to please us. In particular: Mr. Herb Wright greeted us daily with his million dollar smile and was always ready to be of assistance. Mekdes Pierce, Nathan and Limlin worked so hard each day in the lounge for breakfast and appetizers/dinner. They were so kind no matter how busy they were. Absolutely not one thing. It was an outstanding hotel.
This is such a grand hotel. We spent 4 wonderful days here, great staff, exceptionally clean rooms and great views.
Ideal location. Some issues with the AC. It was ok, just not ideal.
Great location, very trendy, rooftop pool and bar excellent! Parking a little pricey, small but clean (and cute) rooms
The renovation & new decor is pretty much complete! The hotel looks beautiful! The facility is great, comfy, and has a lot to offer. Our stay was okay and went smoothly. The young man who checked us out on Sunday was super friendly and very nice! (wish we would've had him at check in) Check in at 1am was a bit rough and staff was not very friendly. Being giving some information or offer of any help or to answer questions would have been nice. Knowing about the breakfast foods in the AM would have made things a little nicer also.
The beds were very comfortable. I wish there was a mini fridge in the room and the room need better lighting.
Nothing Small room and very noisy
It was a beautiful hotel, and the staff was very friendly. There were no ice machines, the wifi never worked the whole time we were there and they charged you for it. We had to call maintenance 4 times because AC would not turn off.
This hotel has just been totally renovated, it is literally steps away from a metro station (key in DC). I stayed here at the last minute recently and will be back.
The Embassy Row is a trendy well-decorated hotel in a modern style, recently renovated. Excellent location, nice rooftop with small pool. Good food on rooftop... they have a limited selection but only $10 for each item at the grill. The staff seemed confused at every turn whenever we asked a question, particularly about pool access. They were friendly but unclear. The hotel charged us an extra $10 per day for amenities without fully explaining this ahead of time. When we asked about this upon check-out, front desk staff said it is for wi-fi, rooftop, fitness center, etc. Why is that not just included in the nightly rate? Also, parking is very expensive ($45/night).
Beautiful and clean We were given a handicapped room and the bathroom facilities made it difficult to shower and relax. We were also told there was no charge on parking when booking and then charged.
Very cool rooftop pool and bar geared towards adults with excellent live DJ. Gay-friendly atmosphere. Clean and modern furnishings. Fun, young vibe. Service could have been more professional. Hotel seemed understaffed. Pool area needs more lounge chairs as seating was very limited. Rooftop bar offerings were limited and bartender skill was somewhat below expectations for such a cool space.
The beds were very comfortable, the decor is very stylish and the staff couldn't have been more welcome and helpful. The perfect place to stay in DC near great restaurants, the metro, cool neighborhood. Will stay again!
Embassy Row is a gorgeous area to stay. The interior design aesthetic was fun and well done! It was easy to relax and feel comfortable. The "Adult Rec Room" was a fun detail as well. Never did I see the staff without a smile. They were eager to help with everything from handling wet umbrellas to dining recommendations . Very close to the Metro, so navigating was a breeze. The A/C is loud inside the rooms. (But only a problem if you're a light sleeper.)