Accessibility and suitability
Basics
General
Bathroom
Dining
Services and conveniences
Bedroom
Health and safety
Media and entertainment
Laundry
Outdoor
Workspace
Family friendly
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
What are the common concerns about the rooms?
Some guests mentioned small rooms, no windows, and glass-walled bathrooms as concerns. Additionally, some guests found the bed to be small and the room to be cramped.
What are the positive aspects of the hotel's location?
Guests appreciated the hotel's fantastic location, with easy access to attractions, a Christmas market, and a view of Leicester Square. The central location was perfect for theater visits and provided a great view of the city.
What practical amenities are available in the rooms?
The rooms feature a refrigerator, tea making facilities, and double pillows for a comfortable stay. Additionally, the rooms offer a walk-in shower, a flat-screen TV, and a city view.
What are the guests' opinions about the hotel's staff and service?
Many guests praised the exceptional and friendly staff, while others expressed disappointment with the receptionist's attitude and slow service at the rooftop bar. Some guests also highlighted the helpfulness and quick-wittedness of the staff.
What are the concerns about the hotel's dining options?
Some guests found the breakfast to be poor, with pre-cooked food and slow service at the rooftop bar. Additionally, the rooftop bar's high prices for breakfast were mentioned as a concern.
AI-powered summary based on hotel reviews by KAYAK users. AI can make mistakes.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Consider Upgrading to a Premium Queen Room
Guests who booked a premium queen room with a balcony and city view were impressed with the gorgeous views. However, some felt that the extra cost for the balcony and city view may not be worth it due to the small room size and bed.
Take Advantage of the Central Location
The hotel's central location was praised by many guests, with attractions, theaters, and shopping areas within walking distance.
Be Mindful of Room Size
Some guests found the rooms to be small, and a few mentioned the lack of space and small bed in certain room categories.
Check the Rooftop Bar Availability
If planning to visit the rooftop bar, it's advisable to check for private functions to avoid disappointment, as some guests found it closed for private events.
Be Aware of Noise Levels
A few guests mentioned noise-related issues, such as the fire alarm going off at night and street noise due to the hotel's central location.
Consider Alternative Dining Options
While the rooftop bar offers great views, some guests found the prices to be high and opted to dine elsewhere. Additionally, a few guests found the breakfast quality and service to be disappointing.
Request Room Preferences
Some guests were disappointed with room allocations, including being upgraded without request and receiving a room with no windows or a low ceiling.
Be Prepared for Deposit Policies
Some guests experienced delays in receiving their deposit refunds, and one guest encountered a questionable policy regarding payment methods for the deposit.
Be Mindful of Housekeeping Timing
A few guests found the room cleaning service scheduled for late afternoon inconvenient and suggested morning or noon cleaning times.
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:00 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Low season | High season | Average price (weeknight) | Average price (weekend night) |
|---|---|---|---|
February | June | $346 | $332 |
Cheapest month to stay with an average 20% drop in price. | Most expensive month to stay with an average 29% rise in price. | Average Sun - Thu price over the last 2 weeks. | Average Fri & Sat price over the last 2 weeks. |
Value for money | Distance to city center | Nearest Airport | Distance to airport |
|---|---|---|---|
7.2 | 0.8 mi | London City | 7.8 mi |