W London

10 Wardour Street, London, W1D 6QF, United Kingdom
+44 207 758 1000

Cheapest
rate per night

8.7

Excellent
based on 422 reviews
W London - London, England, United Kingdom
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
KAYAK $84
Priceline $171
MARRIOTTDERBYSOFT $276
KAYAK
Priceline
MARRIOTTDERBYSOFT

Good to know

Value for money

7.5

Distance to city center

0.8 mi

Location rating

9.5

Nearest Airport

London Heathrow

Distance to airport

14.2 mi

Rooms

Check-in
Check-out

King Rooms

$84+

Bed type
Provider
Nightly
King bed
$84 per night
King bed
$171 per night
King bed
$276 per night
King bed
$287 per night
King bed
$302 per night
King bed
$309 per night
King bed
$317 per night
King bed
$318 per night
King bed
$335 per night
King bed
$342 per night
King bed
$343 per night
King bed
$359 per night
King bed
$359 per night
Unknown
$375 per night
King bed
$384 per night
King bed
$390 per night
King bed
$392 per night
King bed
$406 per night
King bed
$406 per night
King bed
$410 per night

Double Rooms

$317+

Bed type
Provider
Nightly
Unknown
$317 per night
Twin bed
$318 per night
Unknown
$360 per night

Reviews

Pros

Cons

Traveler rating

225
72
35
17
0

Time of year

Traveler type

Show reviews that mention

+
location is great in 241 reviews
friendly staff in 189 reviews
modern rooms in 156 reviews
room was not ready in 148 reviews
hotel room in 143 reviews
hotel and great in 111 reviews
nice bar in 81 reviews
service is good in 46 reviews
excellent service in 40 reviews
birthday cake in 22 reviews
double bed in 15 reviews
leicester square in 11 reviews
early hours of the morning in 10 reviews
night club in 6 reviews
china town in 5 reviews
extra special in 5 reviews
tube station in 5 reviews
  • Okay
    Jun 2016
    4.5

    Over charger $2k with a forced apology

  • Mediocre
    Nov 2014
    3.4

    Worst Management and Staff Ever

    The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit.

    I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

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About

Overview

Located in Soho, W London owns the stage in the epicenter of the city’s cultural core. Plugged into the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. Tune-in to a contradictory lifestyle of RETOX/DETOX in one of the 192 guestrooms or suites, suited and booted in playful design with touches of cool Britannia. Mix and mingle over London’s playful brunch, quirky afternoon tea or innovative cocktails at The Perception. Energize at FIT, then recharge at AWAY® Spa before premiering your blockbuster in our Screening Room. Our Whatever/Whenever® service takes care of everything else.

Marriott

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.7 Excellent

based on 422 reviews

8.9

Cleanliness

8.7

Comfort

9.1

Staff

7.5

Value for money

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness center
Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased accessibility
Business center
Internet
Concierge service
Currency exchange on-site
Laundry facilities
Laundry service
Meeting/Banquet facilities
Room service
Hot tub
No smoking
Restaurant
Bar/Lounge
Beauty salon
Express check out
Air-conditioned
24hr front desk
Night club
Sauna
Storage available
Elevator
Massage
Breakfast in the room
Bridal suite
Heating
Newspapers
Pants press
Private check-in/check-out
Safety deposit box
Snack bar
Sofa
Trash cans
Tumble dryer
VIP room facilities
Wardrobe or closet
Wi-Fi available in all areas
Fax/photocopying
Ironing service
Shoeshine
Special diet menus (on request)
Spa and wellness center
Ticket service
Physical distancing in dining areas
Physical distancing rules
CCTV in common areas
CCTV outside property
Hand sanitizer in guest accommodation and key areas
Use of cleaning chemicals that are effective against coronavirus
24-hour security
Guest accommodation is disinfected between stays
Staff follow all safety protocols as directed by local authorities
Spa
Hairdryer
Wedding services
Cribs available
Cable or satellite TV
Safe
Babysitting or child care
Gift shop
Steam room

FAQs when booking at W London

Where is W London located?

When is check-in time and check-out time at W London?

Does W London offer free Wi-Fi?

Does W London offer free parking?

Does W London offer free airport shuttle service?

How far is W London from the airport?

Can you bring pets to W London?

Does W London have a pool?

Photos

All Photos (44)
Building (2)
Bedroom (5)
Bar (2)
Lounge (9)

Location

Most Popular Landmarks

  • Piccadilly Circus 244 yd
  • National Gallery 338 yd
  • St James's Palace 0.5 mi
  • Churchill War Rooms 0.6 mi
  • Somerset House 0.6 mi
  • British Museum 0.6 mi

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