W London - Leicester Square

10 Wardour Street, London, W1D 6QF, United Kingdom
+44 207 758 1000

Cheapest
rate per night

8.4

Excellent
based on 1,786 reviews
W London - Leicester Square - London, England, United Kingdom
Check-in
-
Check-out
Compare vs. KAYAK |

Provider Nightly total
KAYAK $284
Priceline $286
Agoda.com $289
KAYAK
Priceline
Agoda.com

Good to know

Distance to city center 0.8 mi
Location rating 9.7
Nearest Airport London Heathrow
Distance to airport 14.2 mi

Rooms

Check-in
Check-out

Standard Rooms

$318+

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Bed Type
Provider
Nightly
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Unknown
$318 per night

Double Rooms

$297+

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Bed Type
Provider
Nightly
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Unknown
$297 per night
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Unknown
$318 per night
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Unknown
$353 per night

Leisure Rooms

$409+

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Bed Type
Provider
Nightly
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Unknown
$409 per night
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King bed
$603 per night

King Rooms

$284+

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Bed Type
Provider
Nightly
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King bed
$284 per night
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King bed
$286 per night
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Unknown
$306 per night
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King bed
$346 per night

Reviews

Traveler rating

168
59
30
15
0

Time of year

Traveler type

Show reviews that mention

+
bar area in 57 reviews
bar music heard in 12 reviews
bottle of champagne in 9 reviews
china town in 17 reviews
design of the room in 15 reviews
double bed in 11 reviews
hotel and great in 85 reviews
location was excellent in 187 reviews
london hotel in 94 reviews
medium suitcase in 2 reviews
near theatres in 6 reviews
night club in 6 reviews
partners birthday in 14 reviews
staff were friendly in 115 reviews
steam room in 8 reviews
worst treatment in 2 reviews
  • Okay
    Jun 2016
    4.5

    Over charger $2k with a forced apology

  • Mediocre
    Nov 2014
    3.4

    Worst Management and Staff Ever

    The location in Leicester Square was very nice, and the hotel seemed to be a popular place to visit.

    I received the worst treatment possible from the managerial staff. Firstly, even though they had my reservation, which was made and confirmed a month and a half in advance, they decided that they didn't have any room available for me to stay in when I arrived to check in. I found this to be very unprofessional since they could have called me or emailed me prior to my arrival at the hotel to give me a forewarning so that I could plan ahead as well. The situation was worsened by the staff then relaying this information to me in a very condescending manner in which they had the very unapologetic tone of "take it or leave it". Secondly, they decided that a fair way to "compensate" me would be by reserving a room in another hotel on my behalf, without any input from me regarding choice, and then giving me a ride to this new hotel. I specifically chose the W for my stay and did not choose the other hotel when making my initial plans. So, the manager felt he could take the payment for the room at the W, decide that they no longer have a room at the W, then deny me the choice of an alternative hotel, and all without the option of a refund. They said they were compensating me, but I feel that they cheated me greatly. It was terrible customer service. Eventually, I had no choice but to take their offer of staying at the other property, which I didn't want to stay in, since they were not going to make any room available for me at the W for the night. Truthfully, I feel there were a bunch of racial undertones and biases based on the unprofessional, condescending, unempathetic, and unapologetic tone of the manager and staff. I have stayed at many hotels around the world. This has been, by far, my worst experience with any hotel staff regarding a reservation.

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About

Overview

Located in Soho, W London – Leicester Square owns the stage in the epicenter of the city’s cultural core. Plugged in to the pulse of London’s energetic social scene, this is where louder-than-life Soho mixes with the glitzy West End. Tune-in to a contradictory lifestyle of RETOX/DETOX in one of the 192 guestrooms or suites, suited and booted in playful design with touches of cool Britannia. Mix and mingle over London’s playful brunch, quirky afternoon tea or innovative cocktails at The Perception. Energize at FIT, then recharge at AWAY® Spa before premiering your blockbuster in our Screening Room. Our Whatever/Whenever® service takes care of everything else.

Marriott

More

Features

Free parking
Free airport shuttle
Free Wi-Fi
Pool
Pet friendly
Spa

8.4 Excellent

based on 1,786 reviews

9.7

Location

8.8

Vibe

3.0

Value

0.0

Pool

Things to Know

  • Modern Hotel
  • Wonderful sightseeing
  • Stylish hotel
  • Friendly atmosphere

Check in

3:00 PM

Check out

12:00 PM

Cancellation/prepayment

Policies vary by room type and provider.

Amenities

Parking
Fitness center
Free Wi-Fi
Pets allowed on request. Charges may apply.
Increased accessibility
Business center
Concierge service
Laundry service
Meeting/Banquet facilities
Spa
No smoking
Bar/Lounge
Beauty salon
Express check out
Hairdryer
Air-conditioned
24hr front desk
Storage available
Wedding services
Elevator
Cribs available
Room service
Cable or satellite TV
Safe
Babysitting or child care
Currency exchange on-site
Gift shop
Laundry facilities
Hot tub
Restaurant
Sauna
Steam room

Location

Most Popular Landmarks

  • National Gallery 342 yd
  • St James's Palace 0.5 mi
  • Churchill War Rooms 0.6 mi
  • Somerset House 0.6 mi
  • British Museum 0.6 mi
  • Southbank Centre 0.7 mi

London Travel Guide

Learn about London on KAYAK

Getting Around

London City 7.8 mi
London Heathrow 14.2 mi
London Charing Cross 0.4 mi
London LONDON 1 mi

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