Overview

The Cumberland

Great Cumberland Place, London, W1H 7DL, United Kingdom
+44 871 376 9014

$208+

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Rates

Overall guest ratings

7.7/10 Good
Based on 6,734 reviews
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Review highlights

  • 9.8
  • 7.8
  • 5.1
  • 5.0

Good to know

  • Friendly service

Nearby

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    About

    Embrace all London has to offer at The Cumberland – A Guoman Hotel. Steps away from Marble Arch and overlooking Hyde Park, vacationers and business travelers alike will find all that they need at this modern, sleek hotel.

    The luxurious Cumberland is perennially associated with its favorite guest, rock legend Jimi Hendrix. The hotel has honored his memory with the psychedelic, ultimately authentic Jimi Hendrix Suite. An artistic ethos pervades throughout, with the lobby hosting rotating exhibits in a gallery space and DJs on the decks at the Carbon Bar. Guests seeking classic British comfort, meanwhile, will enjoy afternoon tea at the Momentus Champagne Bar and seasonally-inspired British cuisine at The Brasserie. The hotel's practical amenities include a Nespresso coffee machine in every one of the Cumberland's 1000 guestrooms, and free Wi-Fi throughout the building.

    For business groups, there are 25 on-site meeting rooms as well as a 350-person capacity conference room. Guests staying in an executive room or suite are granted access to the recently refurbished Club Lounge, where they can relax with the paper or enjoy complimentary continental breakfast.

    Attractions:

    The Cumberland is ideally situated in central London, in walking distance of shopping on Oxford and Bond Streets (including the iconic Selfridges department store), the theater district, and stately Hyde Park. Marble Arch and Bond Street are the nearest underground tube stations.

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    Amenities

    • Free Wi-Fi
    • Business center
    • Concierge service
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Wheelchair accessible
    • No smoking
    • Restaurant
    • Bar/Lounge
    • 24 hour front desk
    • Safe
    • Storage available
    • Laundry facilities
    • Air-conditioned
    • Coffee shop
    • Pets not allowed
    • Parking (surcharge)
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    Map

    Map

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    Reviews

    Guest reviews

    Overall Rating

    7.7 Good
    Based on 6,734 reviews
    • 9.8 "Terrific location."
    • 7.8 "Good service."
    • 7.8 "Good breakfast."
    • 5.4 "Average cleanliness."
    • 5.3 "Average value."
    • 5.1 "Vibe was decent."
    • 5.0 "Average amenities."
    • 4.9 "Internet is poor."
    • 3.8 "Rooms are not good."
    • 3.3 "Not very comfortable."
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    Overall Rating

    7.8 Good
    Based on 3,434 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.4 "94% liked the proximity to sightseeing."
    • 8.0 "Great service."
      9.1 "91% found the staff to be very friendly."
      8.5 "85% thought the service was very professional."
    • 7.8 "Good breakfast."
    • 5.4 "Vibe was decent."
      5.2 "52% considered the lobby entrance to be so-so."
      6.6 "Only 66% thought, the hotel was stylish."
      5.4 "54% thought the atmosphere was somewhat friendly."
    • 5.2 "Bar is ok."
    • 4.9 "Value below average."
      4.3 "57% said the breakfast was too expensive."
    • 4.9 "Not very clean."
      5.0 "Only 50% said rooms were clean enough."
      1.7 "83% said the bathroom was dirty."
    • 4.6 "Bad amenities."
      4.6 "54% thought the building wasn't nice."
      3.8 "62% didn't like the architecture."
      3.6 "64% thought the facilities needed updating."
    • 3.8 "Rooms are not good."
      1.8 "82% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      2.2 "78% complained about the bathroom."
      5.0 "Only 50% said rooms were clean enough."
      2.3 "77% thought they were poorly maintained."
      3.8 "For 62%, the rooms looked old."
      3.8 "62% were unhappy with the view."
      0.9 "Air conditioning was criticized by 91%."
      1.5 "85% found problems with the furniture."
      2.9 "71% had problems with the shower."
      1.4 "86% thought the tv was sub-standard."
      1.7 "83% said the bathroom was dirty."
      3.2 "68% criticized the small bathroom."
      1.9 "81% were disappointed with the minibar."
    • 3.1 "Quite uncomfortable."
      1.8 "82% said rooms were small."
      5.0 "Beds were acceptable for 50%."
      2.6 "74% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
      3.2 "68% criticized the small bathroom."
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    Overall Rating

    7.8 Good
    Based on 1,481 reviews
    • 10.0 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      10.0 "Near to public transport, according to 100%."
      9.5 "95% liked the proximity to sightseeing."
    • 7.8 "Good service."
      8.5 "85% found the staff to be very friendly."
      7.1 "Hotel security was great, thought 71%."
    • 7.7 "Good breakfast."
    • 5.3 "Average value."
    • 5.3 "Vibe was decent."
      5.9 "59% thought the atmosphere was somewhat friendly."
      6.3 "Only 63% thought, the hotel was stylish."
    • 5.2 "Internet is average."
    • 5.1 "Average cleanliness."
      6.3 "63% thought the cleanliness of the hotel was average."
    • 3.4 "Rooms are not good."
      2.0 "80% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      4.9 "51% said rooms were dirty."
      2.2 "78% complained about the bathroom."
      3.4 "For 66%, the rooms looked old."
      2.5 "75% thought they were poorly maintained."
      1.1 "89% found problems with the furniture."
      2.7 "73% had problems with the shower."
      3.2 "68% criticized the small bathroom."
      1.1 "Air conditioning was criticized by 89%."
      2.5 "75% said the bathroom was dirty."
      2.8 "72% were unhappy with the view."
      2.0 "80% thought the tv was sub-standard."
    • 3.2 "Quite uncomfortable."
      2.0 "80% said rooms were small."
      4.9 "51% didn't like the uncomfortable beds."
      3.2 "68% thought it was too noisy."
      3.2 "68% criticized the small bathroom."
      1.1 "Air conditioning was criticized by 89%."
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    Overall Rating

    8.1 Excellent
    Based on 269 reviews
    • 9.8 "Terrific location."
      10.0 "100% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
    • 7.6 "Good service."
      9.0 "90% found the staff to be very friendly."
    • 7.6 "Good breakfast."
    • 5.6 "Vibe was decent."
    • 5.5 "Average cleanliness."
    • 5.3 "Average amenities."
      5.4 "54% thought the building was acceptable."
    • 4.7 "Internet is poor."
    • 4.4 "Rooms are not good."
      2.8 "72% said rooms were small."
    • 3.7 "Not very comfortable."
      2.8 "72% said rooms were small."
    View all review categories

    Overall Rating

    7.5 Good
    Based on 1,548 reviews
    • 9.8 "Terrific location."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% liked the proximity to shopping."
      9.5 "95% liked the proximity to sightseeing."
      10.0 "100% thought it was easy to get to the train station."
    • 7.6 "Good breakfast."
    • 7.1 "Good service."
      8.7 "87% found the staff to be very friendly."
      7.8 "78% thought the service was very professional."
    • 5.2 "Average value."
    • 5.1 "Vibe was decent."
      6.8 "Only 68% thought, the hotel was stylish."
    • 5.0 "Average cleanliness."
      4.8 "52% said rooms were dirty."
      2.1 "79% said the bathroom was dirty."
    • 4.9 "Bar is not good."
    • 4.8 "Internet is poor."
    • 2.7 "Awful rooms."
      1.8 "82% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
      4.8 "52% said rooms were dirty."
      2.3 "77% complained about the bathroom."
      1.6 "84% thought they were poorly maintained."
      3.5 "For 65%, the rooms looked old."
      0.9 "Air conditioning was criticized by 91%."
      1.3 "87% found problems with the furniture."
      3.2 "68% had problems with the shower."
      2.1 "79% said the bathroom was dirty."
      2.7 "73% were unhappy with the view."
      1.8 "82% thought the tv was sub-standard."
      2.6 "74% were disappointed with the minibar."
      3.7 "63% criticized the small bathroom."
    • 2.3 "Quite uncomfortable."
      1.8 "82% said rooms were small."
      4.5 "55% didn't like the uncomfortable beds."
      2.5 "75% thought it was too noisy."
      0.9 "Air conditioning was criticized by 91%."
      3.7 "63% criticized the small bathroom."
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    Hotel type
    Luxury Hotel
    Guests recommend this as a luxury hotel.
    Business Hotel
    Guests recommend this hotel for business travelers.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Friendly service"
    data provided by TrustYou

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