Guest reviews
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All Reviews
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Solo
Overall Rating
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9.5 "Terrific location."9.8 "98% thought it was
easy to get to the train station ." 9.4 "94%liked the proximity to sightseeing ." 9.3 "93%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.6 "City centre within easy reach , said 86%." 8.8 "Easily accessible by car , said 88%." -
8.5 "Great service."9.4 "94% found the
staff to be very friendly ." 9.3 "93% found therestaurant service to be one of the best ." -
7.6 "Internet works."7.2 "72% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
7.4 "Good breakfast."
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4.8 "Rooms are not good."2.0 "80% said
rooms were small ." 3.9 "61%complained about the bathroom ." 1.8 "82% thought they werepoorly maintained ." 3.6 "64% foundproblems with the furniture ." 1.3 "87%criticized the small bathroom ." 2.4 "Air conditioning was criticized by 76%." 4.7 "53% said thebathroom was dirty ." 3.5 "65% weredisappointed with the minibar ." 3.4 "66% thought thetv was sub-standard ." 1.6 "84% wereunsatisfied with the kitchenette ." -
4.0 "Not very comfortable."2.0 "80% said
rooms were small ." 1.3 "87%criticized the small bathroom ." 2.4 "Air conditioning was criticized by 76%." -
3.9 "Bar is not good."4.0 "
Bar service was unacceptable , according to 60%."
Overall Rating
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9.5 "Terrific location."9.8 "
Near to public transport , according to 98%." 9.4 "94%liked the proximity to sightseeing ." 9.3 "93%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.7 "Great service."9.3 "93% found the
staff to be very friendly ." -
8.0 "Very good internet connection."7.4 "74% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
7.5 "Good breakfast."
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4.6 "Rooms are not good."1.8 "82% said
rooms were small ." 4.0 "60%complained about the bathroom ." 1.6 "84% thought they werepoorly maintained ." 3.1 "69% foundproblems with the furniture ." 1.2 "88%criticized the small bathroom ." 2.4 "Air conditioning was criticized by 76%." 4.9 "51% wereunhappy with the view ." 3.2 "68% thought thetv was sub-standard ." -
4.3 "Bar is not good."
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3.8 "Not very comfortable."1.8 "82% said
rooms were small ." 1.2 "88%criticized the small bathroom ." 2.4 "Air conditioning was criticized by 76%."
Overall Rating
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9.4 "Terrific location."9.7 "97% thought it was
easy to get to the train station ." 9.8 "Near to public transport , according to 98%." 9.5 "95%liked the proximity to sightseeing ." -
8.2 "Great service."9.3 "93% found the
staff to be very friendly ." 7.6 "76% thought theservice was very professional ." -
7.7 "Internet works."7.2 "72% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
7.3 "Good breakfast."
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4.6 "Bad amenities."4.6 "54% thought the
building wasn't nice ." 2.9 "For 71%, thelobby entrance was sub-standard ." -
4.3 "Rooms are not good."2.1 "79% said
rooms were small ." 3.6 "64%complained about the bathroom ." 1.4 "86% thought they werepoorly maintained ." 1.0 "90%criticized the small bathroom ." 3.5 "65% foundproblems with the furniture ." 2.2 "Air conditioning was criticized by 78%." 4.6 "54% said thebathroom was dirty ." 4.7 "53% wereunhappy with the view ." 3.7 "63% weredisappointed with the minibar ." -
3.7 "Not very comfortable."2.1 "79% said
rooms were small ." 1.0 "90%criticized the small bathroom ." 2.2 "Air conditioning was criticized by 78%." -
3.5 "Bar is not good."
Overall Rating
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9.6 "Terrific location."
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8.8 "Great service."9.5 "95% found the
staff to be very friendly ." -
7.6 "Good breakfast."
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4.9 "Rooms are not good."2.0 "80% said
rooms were small ." 3.9 "61%complained about the bathroom ." 2.6 "74% thought they werepoorly maintained ." -
3.9 "Not very comfortable."2.0 "80% said
rooms were small ."
Overall Rating
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9.4 "Terrific location."9.6 "96% thought it was
easy to get to the train station ." 9.8 "Near to public transport , according to 98%." 10.0 "100%enjoyed the restaurants & bars nearby ." -
8.6 "Great service."9.6 "96% found the
staff to be very friendly ." 8.4 "84% thought theservice was very professional ." -
7.5 "Internet works."7.1 "71% said the
wifi quality was great ." 10.0 "100% thought it was agreat value ." -
7.0 "Good breakfast."
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4.8 "Rooms are not good."1.3 "87% said
rooms were small ." 3.9 "61%complained about the bathroom ." 3.5 "65% foundproblems with the furniture ." 1.8 "82% thought they werepoorly maintained ." 1.2 "88%criticized the small bathroom ." 2.4 "Air conditioning was criticized by 76%." 3.8 "62% thought thetv was sub-standard ." 3.4 "66% weredisappointed with the minibar ." 4.5 "55% said thebathroom was dirty ." -
4.3 "Bar is not good."
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3.8 "Not very comfortable."1.3 "87% said
rooms were small ." 1.2 "88%criticized the small bathroom ." 2.4 "Air conditioning was criticized by 76%."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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7.7review from
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
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2.8review from
It is fairly close to Paddington Station. The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
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7.0review from
Location Price
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6.0review from
Modern decor and cleanliness No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
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4.3review from
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out. Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
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4.7review from
That after 4 days i was going home.... Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
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4.0review from
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small. No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
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5.0review from
The simple bedroom decor, linen and bathroom facilities. The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
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5.7review from
All good standard
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5.2review from
Room was very small & insufficient wardrobe space
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6.0review from
Toilet seat in room was very loose.
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4.4review from
It is new. The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
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2.0review from
None. The whole experience. We checked in at 12pm but was told our room was not ready, which was ok, we expected this since we was early. However when we got back at 11pm we were told our room was not ready and that we should have been told about this at check-in - which we was not. They called round to find an alternative hotel to accomodate us for the night - they found none. We mentioned a refund as time had passed and we were sick of waiting so they put us in one of the hotel rooms. It was tiny and smelt of paint. They must have refurbished it and should not really have opened, it was clearly not ready builders were still present in the hotel. It is supposed to be a 5* however I wouldn't even give it a 2* rating. We will definately not go back and we would not recommend anyone stay here ever unless your ready for a huge disappointment.
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7.7review from
I believe that a housekeeping staff member mistakenly removed personal products of mine from my room. When I asked the managers about this they immediately checked into it, but said that nothing was removed. I know that is not the case, so it's a bit disappointing that they didn't consider that they perhaps did make a mistake.
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7.0review from
Location Price
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2.8review from
It is fairly close to Paddington Station. The entrance and lobby are under construction. What a mess, and noise during the day. I wish I had been warned. Plus, my room was the smallest I ever had. There wasn't enough room to even walk past the end of the bed without sitting and sliding. The bathroom so small that it's really a standup shower with a toilet and sink in it. I will not stay there again.
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6.0review from
Modern decor and cleanliness No heat in room. Re-located to a second room because of no heat only to have the second room have no heat. Third room had heat but was extremely small (12" between end of bed and tv).
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4.3review from
Free WiFi in the rooms, and a handy work desk where they had outlets for USB chargers and a connection for tv out. Inconsistent cleaning and refilling of necessities, we drank our instant coffee the first night and never got it refilled and our friends got their shampoo and conditioner removed after the first night and never got any new ones after that (very odd). And no free breakfast when using booking.com... something you would get for the same rate if you book directly through their website.
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4.7review from
That after 4 days i was going home.... Heating in the room was very poor. Bathroom extremly small and with out shower screen,toilet paper holder on the floor and always wet because of lack of shower screen. No mini bar in room. Room aslo extremly small for the price we paid.
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4.0review from
The bed are soft ,no bath but good shower small rooms, they used every square inch available ,hartly any room for suitcases.General speeking rooms are to small. No taxi available outside, no publick transport,makes it dificuld to move around. this can not called a delux room.
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5.0review from
The simple bedroom decor, linen and bathroom facilities. The room service menu is very poor and delivered to the room without any cover on. Very expensive for what it is
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5.7review from
All good standard
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5.2review from
Room was very small & insufficient wardrobe space
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6.0review from
Toilet seat in room was very loose.
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4.4review from
It is new. The single room is so crammed that you could hardly had room for a single luggage. The bathroom is so crammed that when you pulled the shower curtain, there was not enough room to scrub your body.
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2.0review from
None. The whole experience. We checked in at 12pm but was told our room was not ready, which was ok, we expected this since we was early. However when we got back at 11pm we were told our room was not ready and that we should have been told about this at check-in - which we was not. They called round to find an alternative hotel to accomodate us for the night - they found none. We mentioned a refund as time had passed and we were sick of waiting so they put us in one of the hotel rooms. It was tiny and smelt of paint. They must have refurbished it and should not really have opened, it was clearly not ready builders were still present in the hotel. It is supposed to be a 5* however I wouldn't even give it a 2* rating. We will definately not go back and we would not recommend anyone stay here ever unless your ready for a huge disappointment.
