The ibis Styles London Excel, formerly Custom House Hotel, offers 305 rooms with a unique design, located in the Docklands area within 1 mile of London City Airport. Opposite the ExCeL exhibition centre and with excellent transport links, it is the idealplace to stay in London if you are looking for hotels near the O2, ExCeL, Canary Wharf, the Olympic Park or Westfield Stratford. Relax and enjoy several dining options at this London hotel, with a traditional English pub, a Steakhouse and a cafe.
Second time staying at hotel. /Reception staff very helpful and informative re transport etc. into London. Good location to 02 and central London. Rooms/facilities good. Breakfast good. Cannot comment re evening meals as did not use facility.
It was close to the DLR
The rooms were tiny, it was easier to move over the beds rather than arond them, the bathrooms were very basic and poor. No toilet lid and everything in the shower room became wet. Would have been nice if the toilet had a proper seat. Would be nice to have more space
Perfect location for get to 02 and London.
Heating, when you leave the room heating switch off.
I wanted a hotel close to the O2 with good access. The hotel staff were friendly and helpful. The room was clean and warm, plenty of hot water. Breakfast was very good and it was quiet! Also fantastic access to Docklands and the O2.
This hotel is excellent value for money. The staff could not have been more helpful. Ideal location for transport into the city
Good location for access to centre of London and O2 arena.
Staff were not very attentive and did not deliver a good level of Customer service. Pod type toilets and showers were very different.
near to o2 arena
toilets and shower - very claustophobic - god help anyone on the large side!
Nice and close to train station and clean, the staff were friendly and the chinese resteraunt was lovely.
very close trafic for example DLR
poor ventilation in toilet and shower and shower sprinkler wasn't good
the location near Excel and the price affordable for me