Pros (+) The location, cleanliness, great views, especially from the rooftop restaurant. Basically everything, my stay was great.
4 stars
Dear Hotel Madrid
Photos of Dear Hotel Madrid
Overview
Dear Hotel Madrid provides contemporary accommodation in Madrid and is within walking distance of Sol Metro Station. It is located a brief stroll from Plaza de Oriente and Plaza de Espana.
The hotel has a gym with a plunge pool. Popular facilities include an outdoor pool and free wireless internet in public areas.
Rooms at Dear Hotel Madrid are comfortable and provide a mini bar.
On-site dining options include Nice to Meet You Restaurant & Lounge, which is a convenient spot to enjoy a meal. The relaxed in-house bar is the perfect place to have a drink before heading out to discover what the local nightlife has to offer.
For guests who enjoy exploring local eateries, there is a great selection right on the doorstep. Gran Via, Puerta del Sol and Royal Palace of Madrid are a short stroll away.
Latest deals for Dear Hotel Madrid
Amenities at Dear Hotel Madrid
- Outdoor pool
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Tea/coffee maker
- Coffee machine
- Wi-Fi available in all areas
- Flat-screen TV
- TV
Basics
- Free Wi-Fi
- Wi-Fi available in all areas
- Internet
- Linens
- Towels
- Fire extinguisher
- Free toiletries
- Shampoo
- Smoke alarms
- Heating
- Adapter
- Body soap
- Air-conditioned
- Trash cans
- Conditioner
General
- Family rooms
- Seating area
- Hardwood or parquet floors
- Slippers
- Interconnected room(s) available
- Sofa
- Solarium
- Soundproof rooms
- Soundproofing
- Landmark view
- Telephone
- City view
- Storage available
Accessibility and suitability
- Entire unit wheelchair accessible
- Increased accessibility
- Roll-in shower
- Elevator
- Shower chair
- Accessible by elevator
- Hypoallergenic pillow
- Adapted bath
- Allergy-free room
- No smoking
- Non-feather pillow
- Upper floors accessible by elevator
Services and conveniences
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Tour desk
- Key access
- Key card access
- Express check-out
- Bottle of water
- 24hr front desk
Dining
- Wine glasses
- Electric kettle
- Minibar
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Tea/coffee maker
- Food can be delivered to guest accommodation
- Coffee machine
Bathroom
- Shower cap
- Hairdryer
- Toilet
- Toilet paper
- Bathrobe
- Private bathroom
- Walk-in shower
Pool
- Rooftop pool
- Pool bar
- Infinity pool
- Outdoor pool
- Plunge pool
- Pool with a view
Bedroom
- Socket near the bed
- Alarm clock
- Sofa bed
- Clothes rack
- Wardrobe or closet
Media and entertainment
- Radio
- Flat-screen TV
- Cable or satellite TV
- TV
Laundry
- Laundry facilities
- Ironing service
- Laundry service
Parking and transportation
- Parking
- Airport shuttle
Outdoor
- Terrace/Patio
- Balcony
Workspace
- Fax/photocopying
- Laptop safe
Family friendly
- Babysitting or child care
- Cribs available
Health and safety
- Daily housekeeping
Reviews of Dear Hotel Madrid
8.8
Very good
6786 verified ratings
Wonderful
4353
Very good
1307
Good
552
Okay
254
Fair
145
Mediocre
67
Poor
108
Summary of reviews
Guests say
Guests praised the hotel's excellent location and helpful service, particularly highlighting the convenience of nearby metro access and the beautiful rooftop terrace. However, many reviews pointed out significant issues with cleanliness, including unclean rooms and inadequate housekeeping. Overall, while the location and service received positive feedback, the cleanliness of the hotel was a common concern among guests.AI-Generated from customer reviews
Reviews(2)
Q&A(5)
Tips(10)
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8.8 out of 10
1344 reviews
8.9 out of 10
1 review
9.9 out of 10
3 reviews
All reviews
Pros (+) Staff were extremely friendly and helpful.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the dining options available at Dear Hotel Madrid?
Dear Hotel Madrid offers on-site dining at Nice to Meet You Restaurant & Lounge, which is a convenient spot to enjoy a meal. The hotel also has a relaxed in-house bar that is the perfect place to have a drink before heading out to discover the local nightlife.
What are the common concerns about the hotel's amenities?
Some guests have mentioned that the plunge pool was freezing, and a few found the air freshener in the hallway too strong. Additionally, there were comments about the WiFi not being reliable and some issues with room cleanliness.
What practical information can you provide about the hotel's location?
Dear Hotel Madrid is centrally located on Gran Via, with the Metro just outside the hotel. It is within walking distance of major sites like Plaza de Oriente, Puerta del Sol, and the Royal Palace of Madrid. The hotel also offers stunning views from the rooftop.
What are the comments about the hotel's staff and customer service?
Guests have praised the friendly and informative staff at the front desk, with special mentions of specific staff members like Esther and Paula. The concierge was also highlighted for being helpful in keeping guests' bags so they could explore the area before check-in.
What are the positive aspects of the hotel's rooms and cleanliness?
Guests have appreciated the comfortable and spacious rooms, modern amenities, and stylish bathrooms with great showers. The hotel's cleanliness, including the impeccable cleaning service, has also been commended by guests.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Enjoy the Rooftop Bar
Guests loved the rooftop bar, which offers amazing city views. It's a great spot to relax and enjoy a drink.
Consider Noise Levels
Some guests noted that street noise could be heard in the rooms, especially during high traffic times. Light sleepers may want to bring earplugs or request a room on a higher floor.
Take Advantage of the Location
The hotel's central location near the metro station and within walking distance of major attractions makes it convenient for exploring the city on foot or using public transportation.
Check Room Type
A few guests mentioned receiving twin beds instead of a double bed. It's advisable to double-check the room type when making a reservation to ensure it meets your preferences.
Be Mindful of Breakfast Costs
Some guests found the breakfast to be expensive. Consider exploring nearby eateries for breakfast options.
Engage with the Staff
Many guests praised the friendly and helpful staff, particularly mentioning specific employees who provided excellent service. Engaging with the staff for recommendations and assistance is recommended.
Consider Room Upgrades
A couple of guests mentioned receiving unexpected room upgrades upon arrival. Inquiring about upgrade options may lead to a more luxurious stay.
Plan for Rooftop Bar Availability
Some guests were disappointed to find the rooftop bar and pool closed during their stay. It's advisable to check the availability of these amenities in advance if they are a priority for your visit.
Be Aware of Room Size
A few guests noted that some rooms, particularly standard ones, were smaller than expected. Consider room size preferences when making a reservation.
Location
Gran Via 80, 28013 Madrid
What's nearby
- Plaza de Espana181 yd
- Plaza de Oriente0.3 mi
- Teatro Real0.4 mi
- Principe Pio0.4 mi
- Palacio Real de Madrid0.4 mi
- Madrid City Centre0.5 mi
- Plaza Mayor0.5 mi
- Puerta del Sol0.6 mi
- Plaza de Santa Ana0.8 mi
- Teatro Español0.8 mi
- Plaza de Cibeles1 mi
- Museo del Prado1.2 mi
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 11:30 AM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Dear Hotel Madrid
Low season | August |
|---|---|
High season | September |
Average price (weeknight) | $251 |
Average price (weekend night) | $291 |
When to book a room at Dear Hotel Madrid
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
KAYAK's top tips for your stay at Dear Hotel Madrid
FAQs when booking at Dear Hotel Madrid
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See most recommended stays in MadridGood to know
Value for money | 8.5 |
|---|---|
Distance to city center | 0.7 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 8.5 mi |
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