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Cleanliness Everything was great
They have a lot of fossils in the lobby and during breakfast there's a nice girl there to educate everyone, adults and children, on some of the history of fossils. It's really cool. The bathrooms are kind of small and there's no elevator to the second floor, for people who have a difficult time with stairs.
Alice, the assistant general manager was very nice about getting us to another hotel the first night of our trip. We had booked 3 days at this hotel. The hotel was clean and very nicely updated. The pool area has a nice place to eat breakfast and the pool was large and clean. It was a decent place to stay for the price. Everyday, in the hall where our room was, the entire length of the hallway and half the width was taken over with dirty laundry (bed linens, towels). We've never seen this at a hotel. Maybe there wasn't enough room in the laundry area. Not sure. Also, the morning after we were directed to the other hotel, we came back to this hotel around 8:00 a.m. One of the young girls told us we could not check in early! I tried explaining to her that we had 3 days booked and paid for and she wouldn't hear it. After all, it wasn't our fault the electricity was out our first night. I explained to her that I had spoken with Alice about this (she didn't believe me and asked what Alice looked like) and when I described Alice, she left the front desk and returned with Alice. Alice was very nice and got us a room. She said the girl didn't know we were already in the system (even though I told the rude girl we were). I do want to stress that Alice was VERY accommodating.
The Dino theme, in-house cafe, clean rooms, free coffee The bathroom even for a king bedroom was very tiny. It was a little far from downtown Denver if you're taking public transit, but not too far if you have a car.
Modern rooms with heated outdoor pool and hot tub. Easy access from highway and close proximity to restaurants. Enjoy the complimentary breakfast buffet. Nothing
The dinosaurs were great. The pool was clean even tho the hot tub was out of service. The breakfast was by far the best and hot. The restaurant was clean. The staff was friendly and polite The beds were small for a queen size. Hard to sleep with pool people being loud. Room was small. Bathroom was small as well.
I really liked how nice the staff were & how clean the housekeeping kept things. The doors were kind of tricky to open, the fire alarm went off at 1:30am.
Bed was comfortable, room was clean, quiet. Staff helped carry luggage to 2nd floor No elevator
I booked this hotel for the dinosaurs and it didn't disappoint. In the end, it was your average Best Western, but the dinos were a nice bonus. The location is great for sites like Red Rocks and Dinosaur Ridge; less so for downtown Denver activities. The hot breakfast and pool were great too.
Bed was super comfy No tub in rooms. Restaurant is only open for dinner and is mostly sandwiches.
If you like clean and dinasours this is the place for you
Clean, comfortable, staff was helpful and nice...and there were dinosaurs. Overall a very pleasant stay.
Room size, location, friendly staff Mattresses need replacing
The hotel was very convenient and the rooms were very clean. It's located in a perfect area to head downtown Denver or up into the mountains or quickly reach Red Rocks. Overheard one person complain about pot smoking smell, but although the hotel is 100% smoke free, the front desk said that since it was now legal in Denver, there was nothing they could do about it. Also, we were under the impression based on the description through Kayak and Booking.com that our room was the suite; however we received a lesser room. The breakfast coffee was extremely weak, too.
Pet friendly with no fees. The staff was very friendly and helpful. The limited breakfast, but it was adequate.
Room was very clean, and very comfortable. Staff was friendly and helpful. Would stay again.
Great Location. Elevators take absolutely forever. The dresser drawers were missing from the dresser. Parking is almost non-existent.
Good service and very helful staff. Nothng to mention.
Friendly staff Easy to locate Awesome in-house restaurant Spectacular view Crazy elevators Noise all night
Comfortable beds....professional friendly staff....refrigerator in room Slow elevators.....
I enjoyed the stay and room, but no hot water. I tried sink, bathtub and shower and let it run a long time. I was in 814 and did tell staff at check out
I was hesitant about this hotel because of other negative ratings. But it was a great hotel! Good customer service
I loved that they gave us a city view without us even asking, and the staff was super nice and helpful. No continental breakfast. you had to pay for all food, and there was no refridgerator in the room to store your own food.
Staff was very friendly and helpful. The parts of the hotel that are more recently renovated look nice. The restaurant is also nice. Conveniently located for Red Rocks Amphitheater. Facilities are badly in need of an update. Bathroom in the bedroom was very outdated and felt dirty. The linen also seemed as though it needed to be replaced. While the linen seemed clean, there were parts that were badly stained which just feels gross. I felt that for the cost of the hotel, and the expectations I have for a Sheraton, I got what I would expect from a lower class motel.
I have stayed at several hotels around Denver some even pricier than this hotel. I paid double he price and had a hot room elsewhere. My room was cool and comfortable :) They foryer is a little crowded
The man at front desk was very nice even during Christmas Eve and Christmas Day. I was unhappy with a room they assigned problem me with ad he immediately changed it. No problem.
every thing was great William E Inman Sr
The customer service as a result of an extraordinary staff was second to none. They went out of their way to make sure we had a great experience. Wonderful breakfast each morning and rooms were very nice, comfortable and clean. I would recommend this hotel to anyone traveling to the Denver area. Nothing, it was awesome!
Location was great. 15 min from red rocks and 15 min from downtown with things around. Staff was friendly. Hotel was standard Our room was a non smoking room but smelled of cigarettes pretty bad.
Great location. If this motel was renovated it would be much better. Non-smoking room had strong odor of smoke. Cleaning crew was outside partying all night.
It was perfect!!!! Thank you!
computer room, close to my daughter, room was kept clean and supplied with soaps - etc. construction noise next door (should make guest aware before arrival), coffee/ tea bar near check-in counter was often out of coffee-cups-etc., some carpets needed cleaning (worst was in front of elevator on 4th floor)
The staff was unfailingly polite and helpful and there were fresh cookies in the PM. The heating/air conditioning system is antiquated and noisy. Every time it came on through the night, it shake, rattles and wake me up. I ended up simply turning it off, which resulted in an overheated room.
Great staff. Tons of breakfast options. Super comfortable bed. Great price. Super close to Red Rocks if you take Lyft or Uber. Perfect for business. Very quiet, even with back to back shows at Red Rocks while we were there. Not much nightlife nearby. Couple bars and a liquor store a 20 minute walk down Wadsworth.
The comfort and quiet.
Beautiful room, loved the down pillows and duvet, friendly staff, fair price
On arrival to room I checked the bed for bedbugs. On one of the mattresses there was cluster of what looked like brown bug eggs at the foot of the bed. This cluster looked like it had been sprayed with a liquid. There was also a blood streak a few inches away from that. I spoke with the front desk, they moved us to a much smaller room, with one bed, no suspicious spots on the mattress. The next day I spoke with the front desk "manager" and asked if I would receive a discount for being moved to a smaller room. She said no, she couldn't do that because I booked through an agency. I would have thought she would be happy to accommodate my request, so I wouldn't write a horrible internet review. I guess she did not care.
Really nice looking facility. Very clean and well designed. First hotel I have ever stayed in without a fridge or microwave - that is an upcharge. Even though our reservation was for 2 queens, we got 2 uncomfortable full sized beds.
The beds were very small, single size (maybe). When I reviewed the hotel description and called them they said the two room bedrooms had beds that were queen size. The beds were not the advertised size, they could only sleep 1 adult.
Beds were comfortable and room was very nice. Staff friendly. Breakfast in the mornings was always hot and delicious.
The breakfast spread was quite decent for a 2-star hotel, and the gym was adequate. The room did not have a fridge or microwave as expected, the AC struggled to keep the room cool, and the pool was much smaller than it appears in picture.
Had an enjoyable experience at the hotel. It had a nice atmosphere. I like the various seating areas around it as well. The snowy parking lot. Several vehicles got "stuck" while I was staying there. The lot should have been plowed or shoveled a little more.
I would return to this hotel. The staff was very friendly and professional. Everything worked in our room and was clean. The coffee maker in the room was clean, and the fridge in the room was very cold. The outdoor pool was closed for the season, and though we didn't get to try out the hot tub and workout room we looked them over and they seemed to be in good condition. It's not opulent by any means, but it was a great deal for the price.
Clean hotel and staff was always there to help Was about to get denied the room because I wasn't 21
Because they offer room service, breakfast is an additional charge. It would have been nice to have a small breakfast included in the hotel stay. I did know this prior to booking, but stayed anyway due to location and comfort. It is clean and I felt safe traveling by myself.
Great access to local business, shopping guy next to us for two nights was noisy. you could hear every thing, TV (long after midnight), showers (at 4am) coughing, sneezing. with a noisy neighbor, it didn't help to be in the last room on the floor. front office manager was not very friendly when we asked about breakfast because we were using points?? i wouldn't stay here again and in fact am re-evaluating staying at any holiday inn....
Breakfast was wonderful
Very clean and the basic rooms are little suites, great outside court yard, very friendly staff and in a great part of town very close to restaurants and other needs The A/C didn't blow as cold as I would have liked, but that's it
I liked the continental breakfast which had a good variety The pillows were horrible and the towels were rough.
Room was very nice, clean, spacious, & comfortable. Staff was not helpful. Breakfast was very unorganized, Waited long time for breakfast items to be stocked & staff doing the stocking acted as though she didn't know what she was doing or just didn't care. Only complaint about our is that the bathroom slider door was very difficult to open & close.
Floor was not completely vacuumed
Bed was comfortable and it was nice to have a separate room with a door.
Staff were Exceptional n Friendly Loved our Stay Trying to find the Location which was way on the Other side of town not Closer to Colorado Heights University
King size bed with lots of pillows, balcony with table and chairs, quiet, loved the all the amenities. Complementary coffee and water was great. Loved the shampoo and lotion. Great place to stay. Nice hotel with old time feel, but modern rooms. Side door entrance would not lock after entering, allowing anyone to enter without a card key.
Location is unbeatable, nice breakfast, great dinner, parking garage Room / bathroom dirty, outdated, saggy mattress covered w/ a piece of memory foam
The decor The inability to get to Room 226 from the lobby without having to carry my suitcases up stairs.
The room was great. Easy access to downtown Golden. Plenty of restaurants within walking distance. The staff person who checked me in seemed uninterested in helping me with a room. It seemed I was wasting his time when I inquired about room availability.
Great location in the heart of Golden. Lots of dining areas with distinct vibes.
Very convenient location. Excellent staff. Very comfortable rooms.
Great "urban" location, although not, as described online, "nestled" near downtown Denver. Spacious rooms. Easy walking access to shops and restaurants. Not a bad drive to Denver or Golden (except during rush hour). Some rooms have views of the foothills (and mountains on a clear day). Parking is an issue. The Target next door claims most of the spaces. Despite some of what is said in some of their marketing materials, not all rooms have "full size" appliances. What we had was adequate but not even "apartment" size. Breakfast, while delicious, is crowded, tables are not quickly bussed and table seating is very limited. Trying to get children to eat neatly while sitting on couches is not fun. (Especially when they want French Toast with syrup.) One drawback to the location is street noise, especially the rooftop and garden bars in the immediate area. Go with a high floor and, if you need to get to bed early, the "Target" side of the building. Finally, we had a 2 AM fire alarm. Clearly not management's fault, but the lack of communication during and after was disappointing. During the alarm some people stood outside while others gathered in the lobby. No one from the hotel said a word to us. I would have expected an apology or explanation from the manager afterwards, but again, not a word.
Staff were very friendly as well as helpful. Made you feel they were glad you were there. Breakfast needs to be included in price
It was great to have a fitness center. We actually used it both days we were there. Having a Starbucks 24-7 was also a treat! The staff was very friendly, and we were upgraded to a nicer room, so that was a treat, too! It was a little weird that breakfast wasn't included. I've always had a a free continental breakfast at nice hotels.
Clean, nice hotel, good breakfast. all good
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This guest did not leave comments about this hotel.
The room was awesome. Clean and comfortable - No complaints. Breakfast was pretty rough. Low quality, but edible.
They always take such good care of us. Yes we know it's more expensive than other hotels in the area. But they are amazing! The breakfast is always on point. And they take pride in there jobs. Always clean and always smiles. Nope I never have a problem!
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I enjoyed my suite, very comfortable & equipped No shampoo provided the first night
It was so clean, everyone was so friendly and helpful. The breakfast was way better than you'd expect for continental breakfast.
To my surprise I had a small gift inside my room upon my arrival thanking me for my frequent visits to the hotel. I stay here pretty much once a month so it was nice to see they pay attention to those little things and appreciate it.
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Clean and spacious Not really - was all good
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I didn't spend 50 on a hotel expecting much, and didn't get much so all is well!
Comfortable only thing is a lot if random people walking around but it that's everywhere I guess. Everything is close by! ,Comfortable only thing is a lot if random people walking around but it that's everywhere I guess. Everything is close by! Walmart is right down the street and so is downtown Lakewood. Which is beautiful at night! Walmart is right down the street and so is downtown Lakewood. Which is beautiful at night!,
A lot of crime in the area... Woken up by sirens and flashing lights in the parking lot two times during my stay.
Luckily, I got a handicapped room which meant the bathroom was huge (the size of the room) and looked brand new BUT. that's where the pros end. The room reeked of cigarettes and gave me a cough the next day, everyone is incredibly loud and have no respect for people sleeping, there was a loud squeaky bed above me that wouldn't let me sleep, and this is the 2nd room we moved to. The first one: the ac didn't work and the door lock was broke. Oh and someone relieved themselves in the toilet and didn't flush. I would spend an extra $25 and stay somewhere much better
I like how big the bathroom was. It was a modern bathroom There was evidence of someone smoking inside the room
The door locked... To keep out the homeless and drug dealers. Boogers and blood on the sheets and comferter. Room wasnt very clean. Matress was horrible. Could have spent $20 more on a half decent place. Tom Bodett wouldnt even stay here. Seemed like 3/4 of the rooms had people living in them longterm.
We arrived at 330 to check in. The front desk staff was extremely rude. We were told, after waiting in line for 20 minutes, that our room would be another hour. We had 2 dogs with us that had been in the car since 6am. We were there for a hospital appt. So, an hour came and went and we got no call that our room was ready. Finally, around 5, we stopped back at the front desk and were given a key. The room was dirty, small and smelled like smoke, There were drug deals going on on the corner. This was a horrible experience.
nothing PROSTITUTES. witnessed pimp pick one up in short time i was getting luggage. Took wrong turn initially and there was a cop posted behind the walmart next to the motel, ARMED WITH SHOTGUN. quickly turned around and got to our hotel only to witness a pimp picking up a prostitute (she was yelling to men from a motel room she came out of telling them next time she wanted a skirt?) quickly went inside, only to then witness a cop badger my boyfriend who was grabbing his socks from the car. He made it inside safe when 30 minutes later a person right under our room had gotten arrested, for what I could only assume from peeking out my window and watching the interaction as tweaking out on something. Got out alive and very thankful for the low crime rate of small town Des Moines. True story, will verify if needed.
The bed was good. Two large brown stains on the bed spread, the toilet bowl lid was not on correctly. The towels in the bathroom looked like they were thrown there. One of my group member had hair on her bed and the floor was not vac. She went to another room and the floor was messy again and they gave her another room and a maid had to dust mop the wood floor. Cont. Breakfast at 6 AM, not so. I got there at 6:15 and was told to come back shortly. My first time here and my last. Thank you.
The window opened Quiet Right across from the colorado mills mall Right down the street from Colorado State Patrol academy ;) Dirty room Small tv No refrigerator in room No microwave in room Towel rack was half ripped off Breakfast was not stocked and ended 30 mins early Elevators are shady
The on-line reservations were convenient. Overall the stay was good. We checked in very late at night and it was good that there was an employee there and available right away. The room could have been cleaner. There was still some sort of sticky substance on the desk area. Perhaps where a soft drink or something had been sat by previous guests. The mirror and sink area was not detailed very well. The only other complaint was the quality and thickness of the pillows. They left some to be desired.
Convenient, safe, clean, free Wi-Fi, free breakfast buffet, affordable and great staff. Wish the breakfast buffet was open longer on rhe weekend.
The price was good. We didn't like the fact that after one night of staying there and despite the fact that we were leaving the very next morning didn't seem to matter to the owner who made us move to another room so they could rip up the carpet in the room we were in, (which by the way the carpet didn't get ripped out). They put us in a room that had just had the carpet replaced and the smell of the glue was so strong it made me sick to my stomach. I went to the lobby and requested another room. In the process of moving I lost my keys to my car and had to frantically search for them. Luckily I found them. We were told that the owner was the one who insisted we and about 4 other people be moved even though we were all checking out the next day. In my opinion the owner was very inconsiderate and didn't care that he was inconveniencing his guests. We will never stay at this hotel again, nor recommend it to any of our friends. The owner needs to take a course in Guest Relations.
front desk person was kind and offered us another room There was a suspicious couple who was obviously not staying there lurking at the door waiting for us to enter so they could get in the building. The bedsheets were on inside out, there was a stain on the blanket. This was touted as a non smoking hotel and there was obviously smoking on the floor where our room was. We checked out within 20 minutes of checkin.
My mother came in from NM, I came in from NE . She arrived 2 hours before me,when asking the hotel if she could check in instead of me, they were rude and told her nope,not possible. So I called 1800-hotel. They changed everything for me after I explained. With No rudeness or fuss. She went back to check in and the man, was even more rude. Walked to the other side of the counter and didn't ask her to come down. Then requested her Id and cc. So she slid them down the counter to him...Then he said ."how dare you throw your cards at me!!!!" In an distressing voice... She then explained,she slid them to him and he didn't say a word. Then after gathering and inputting everything he left her cards on that end of the counter and didn't hand them to her.... Handed her the room keys and that was it. No thank you for choosing us..No apologies for his crappy behavior. We never got the crib we requested either, the bathroom had black short hair all over the door and discussing black tape holding the towel rack up! We never use this location again.
Quite Smoking huts Friendly staff No complaints Wish breakfast had more choices
This use to be a nice place to stay. It has gone way down hill. Tried to put us in a room that smelled like someone had died. Then I asked for a different room only to get a room that the sheets had not been changed. We have been staying here since 2003 we decided we will not stay here again. What a dump. The breakfast was the worst cup of coffee and a pieceof bread.
The customer service at the front desk was excellent. The bathroom was a little dirty.
From the other reviews I expected something a bit more run down, to be honest. And it impressed. Should have been a little less $$$. But hey, it's Colorado...they're capitalizing on the tourism and I can't exactly blame them... Overall, it was a cool location with outdoor hallways (for lack of a better term). I got a great room in the back of the building farthest from the highway and on the third floor. So that definitely sealed the deal for me on feeling like I got my money's worth. Overall I would stay here again. I didn't like that it was so close to the highway, although that's not exactly a fault individual to this particular hotel. It was definitely overpriced. Should have been $20-40 less for the quality. But I'd still recommend it.
The staff was very friendly. It is great that dogs are welcome. The bed was super comfy! Room was modern looking but the bathrooms were run down and old. There were crickets and spiders In Our ground level room. Musty smell.
Wonderful gal at the front desk!
really appreciate being able to bring dogs! Nice looking hotel, comfortable inside, enjoyed sitting around the pool. Not much room for breakfast and no computor's available for guests
The staff was very friendly and helpful. I didn't actively inspect, but the room seemed clean. There was a drier outside the front entrance waiting for removal for at least two days making the motel appear run down. Likewise the dumpster visible from the backside rooms detracted from the appearance of the motel. Although there are restaurants and strip malls nearby, there isn't much to do. It's more of a place for getting off the highway for the night. Neighboring motels had neater outside appearance.
Many helpful staff Marcus was awesome Many things were slightly broken like the elevator washer and sink in our room
• Great location if you want to be close to Denver, but not actually stay in Denver. • Easy access to several major Highways • Close to shopping and several restaurants • Clean and Comfortable room • Large, clean and Comfy beds • Very clean bathrooms • Nice hot breakfast spread every morning • Quiet • Pet and family friendly • Friendly and helpful staff Overall we had an excellent experience and would stay here anytime we are visiting Denver. There wasn't enough parking. We had to park next door at a different hotel one night that we stayed out late.
I liked the size of the room. King bed, the reason to book it was for the jetted bath tub, only if it was in working order. Big enough for two. It did have a sparsely equipped gym room. An indoor pool area. You have to pay extra to use the in room safe if you desire to. Kind of so, so I guess. It has its plus and minus going. Been to better and been to worse places. It's an all walks of life type of place. No plug for the in room jet tub. The very reason why I booked the room. The tub could not hold water so, no jet tub experience after a long travel day....The room was an adjoining room and the other people smoked and used incense to mask their party smoke. It reeked of cover up. The key cards were a problem too with them not working after 3 key cards sets issued. It was quite noisey and thin walls. Breakfast was kind of ok. After not being able to relax and enjoy our jet tub for half the night, finally they bring us a plug for the tub many hours later. Then the jets were on (finally). Talk of discounts were offered for all the inconveniences we experienced.
Staff was very friendly. Breakfast wasn't very good, pool area was run down, room was not the cleanest, bed was very hard/uncomfortable.
the breakfast bar, pool, and hot tub are the only reason i would go back i didnt like the guys attidue towards us at check in
Location to our competition Hard pillows and bed, breakfast wasn't very good, light flashing on the phone no one could fix
quiet, comfortable beds small coffee pot in room - but could go to kitchen area; no private area for business (desktop was adjacent to checkin area & very visible; not conducive to conference call). Safety - if customer slipped on ice in parking lot, you'd have an issue. Could've easily been cleared since snow was 2 days old and such a minor amount for Denver.
it is pet friendly for an extre $25 - it is located close to a number of resturants just about everything! we like Extended Stay hotels and have stayed at several across the country. This one was BY FAR the worst. Our non-smoking room reeked of smoke, there were no kitchen utensils no pots no dishes - some of the usual reasons we like ES hotels. Someone also tried to open our outdoors exposed door in the middle of the night - good thing the dog was right there
They were very accommodating even for one evening when all hotels in downtown Denver were booked with large conventions. There were plenty of close restraunts within walking distance. Close to major freeways. Some of the neighboring rooms were loud and plently of people used it as there home.
The staff was friendly and professional, although some guy who works the restaurant literally chases you down to seat you pointlessly. The location in Golden is close to Red Rocks. The hotel is really old and run down for the price. The beds weren't comfy, but most of all, the walls are incredibly thin. Each night we had to call security because the room above or next to us was partying... They weren't even being that loud and you could hear every word they were saying thru the wall.
The food service/kitchen staff is superb. They will do whatever it takes to make the customer happy. I wanted a room a room with a balcony but they allowed me to check in at 11am with no problem.
Staff was very professional. Very small bathroom for $185 a night. Single sink.