Overview

Gran Meliá Fénix
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Calle de Hermosilla 2, 28001 Madrid, Madrid, Spain
+34 914 316 700

$201+

Overall guest ratings

9.0/10 Excellent
Based on 1,304 reviews

Review highlights

  • 9.6
  • 9.5
  • 5.6
  • 5.3

Good to know

  • Clean rooms
  • Friendly service
  • Great shopping

Nearby

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    About

    Exceptionally located in the famous Plaza de Colón, the Gran Meliá Fénix is a point of reference for the city hotels and travel, a member of the exclusive group of The Leading Hotels of the World and with the celebrated DRY Cosmopolitan Bar by Javier de las Muelas, the pre-eminent expression of luxury and service all combined with irresistible Spanish charisma. Its magnificent location in the exclusive Salamanca neighbourhood, in the heart of the financial district and surrounded by famous streets such as Serrano, Velázquez, Goya and the Paseo de la Castellana, allows our guests to walk to the city¿s most emblematic landmarks, just 10 minutes from the famous Gran Vía and the major museums such as the Prado, the Reina Sofía and the Thyssen. After its opening in 1953, it has been the hotel of choice for visits to Madrid by such prestigious guests as David Beckham, Bill Clinton, Gary Grant and the Beatles. Since 1953 it has been the epitome of guest service and currently provides the most contemporary expression of superior quality, the "Red Glove Service", with new, recently inaugurated features and spaces such as the new Red Level Lounge for the most discerning guests. The new DRY Cosmopolitan Bar by Javier de las Muelas, the ¿Vatican¿ of cocktail creation in Madrid, adds the ultimate sophistication and essence to the hotel lobby area, becoming one of the most important bars in the world and the place to be at the Gran Meliá Fénix. Its famous suites with their terraces and hydromassages right in the heart of Madrid and the new Red Level Club with bathroom amenities by Clarins, Nespresso machines and free WiFi have made the Gran Meliá Fénix a point of reference for the whole city.

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    Melia

    Amenities

    • Fitness center
    • Free Wi-Fi
    • Facilities for Disabled Guests
    • Business center
    • Car rental
    • Internet
    • Concierge service
    • Currency exchange on-site
    • Laundry service
    • Meeting/Banquet facilities
    • Room service
    • Spa
    • No smoking
    • Restaurant
    • Bar/Lounge
    • Air-conditioned
    • 24 Hour Front Desk
    • Safe
    • Storage available
    • Laundry facilities
    • Express check out
    • Cable or satellite TV
    • Coffee shop
    • Babysitting/child services (surcharge)
    • Pets not allowed
    • Parking (surcharge)
    • Terrace/Patio
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    Reviews

    Guest reviews

    Overall Rating

    9.0 Excellent
    Based on 1,304 reviews
    • 9.6 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.8 "98% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
      10.0 "100% enjoyed the restaurants & bars nearby."
      9.2 "Easily accessible by car, said 92%."
    • 9.5 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.3 "93% thought the service was very professional."
      7.0 "Housekeeping was great, according to 70%."
      8.3 "83% said the concierge service was amazing."
    • 9.4 "Perfectly clean."
      9.2 "92% said rooms were clean."
      10.0 "100% thought it was clean."
    • 8.4 "Bar is amazing."
    • 7.8 "Good breakfast."
    • 5.6 "Internet is average."
    • 5.3 "Rooms are ok."
      5.0 "50% said the view was so-so."
    • 5.1 "Average value."
    • 4.3 "Not very comfortable."
      3.0 "70% said rooms were small."
      1.4 "86% criticized the small bathroom."
      0.0 "Air conditioning was criticized by 100%."
    • 3.8 "Pool is below average."
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    Overall Rating

    9.0 Excellent
    Based on 912 reviews
    • 9.7 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.3 "93% thought the service was very professional."
      9.1 "91% said the reception staff was great."
    • 9.7 "Terrific location."
      9.9 "99% liked the proximity to shopping."
      9.6 "96% liked the proximity to sightseeing."
      10.0 "Near to public transport, according to 100%."
    • 9.4 "Perfectly clean."
      9.2 "92% said rooms were clean."
    • 8.5 "Amenities are good."
      8.7 "87% thought the building was wonderful."
      9.4 "94% enjoyed the lobby entrance."
      8.3 "83% thought the architecture was beautiful."
    • 8.4 "Bar is amazing."
    • 5.1 "Rooms are ok."
      6.8 "Beds were acceptable for 68%."
    • 5.0 "Average value."
      3.3 "67% said the breakfast was too expensive."
    • 4.0 "Not very comfortable."
      2.8 "72% said rooms were small."
      1.0 "90% criticized the small bathroom."
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    Overall Rating

    9.0 Excellent
    Based on 221 reviews
    • 9.5 "Terrific location."
    • 9.4 "World class service."
      9.8 "98% found the staff to be very friendly."
      9.1 "91% said the reception staff was great."
      9.4 "94% thought the service was very professional."
    • 7.7 "Good breakfast."
    • 5.0 "Rooms are ok."
      3.0 "70% said rooms were small."
      2.7 "73% complained about the bathroom."
    • 4.9 "Value below average."
    • 4.2 "Not very comfortable."
      3.0 "70% said rooms were small."

    Overall Rating

    8.7 Excellent
    Based on 26 reviews
    • 9.4 "World class service."
    • 9.3 "Terrific location."
    • 5.6 "Rooms are ok."

    Overall Rating

    8.9 Excellent
    Based on 143 reviews
    • 9.7 "Terrific location."
    • 9.4 "World class service."
      9.9 "99% found the staff to be very friendly."
      9.0 "90% thought the service was very professional."
      8.8 "88% said the reception staff was great."
    • 8.2 "Breakfast is good."
    • 5.0 "Rooms are ok."
    • 4.3 "Not very comfortable."
      2.6 "74% said rooms were small."
    Hotel type
    Airport Hotel
    Guests think this is a perfect airport hotel.
    Romantic Hotel
    Guests say the hotel is perfect for a romantic getaway.
    City Hotel
    Guests say it is the perfect hotel for a city trip.
    Good to know
    "Clean rooms"
    "Friendly service"
    "Great shopping"
    data provided by TrustYou

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