Very good
5 stars
Hotel Puerta America
Photos of Hotel Puerta America
Overview
Featuring an outdoor pool, Hotel Puerta America provides unique rooms close to Santiago Bernabeu Stadium. It is also ideally situated within a 10-minute walk of Avenida de America Metro Station.
This 5-star hotel offers free Wi-Fi, valet parking and 24-hour room service. Staff are available 24 hours a day and can book tours and tickets. Also available on-site are a car rental desk, babysitting/child services and a concierge.
This luxury hotel offers rooms with an en suite bathroom, air conditioning and a TV. They are all soundproofed and include a mini bar, slippers and an in-room safe.
Each morning, guests can wake up to breakfast at The Observatory or Karrara Terrasse. Guests can also enjoy a drink at Marmo Bar.
Madrid-Barajas Airport is around a 15-minute drive from Hotel Puerta America and Diego de Leon Metro Station is within walking distance. Museo del Prado, Royal Palace of Madrid and Plaza de Oriente are also a short car ride away.
Latest deals for Hotel Puerta America
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night, not including taxes and fees
Amenities at Hotel Puerta America
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
General
- Seating area
- Slippers
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Bathrobe
- Private bathroom
Accessibility and suitability
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Things to do
- Gift shop
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hotel Puerta America
8.4
Very good
5528 verified ratings
Wonderful
2667
Very good
1114
Good
787
Okay
379
Fair
286
Mediocre
131
Poor
164
Summary of reviews
Guests say
Guests appreciated the friendly service and cleanliness of the hotel, with many praising the unique decor and architecture. However, several reviews highlighted concerns about the hotel's location, stating it was far from the city center and lacking nearby amenities. Some guests also mentioned issues with the food pricing and room features, indicating that the hotel may not meet the expectations of a 5-star rating.AI-Generated from customer reviews
Reviews(6)
Q&A(5)
Tips(10)
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Score by provider
8.4 out of 10
1983 reviews
8.8 out of 10
255 reviews
8.5 out of 10
4 reviews
All reviews
Cons (-) There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
Pros (+) The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
Pros (+) The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
Cons (-) While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was...
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Cons (-) Amateur front desk staff and missing informations
Pros (+) Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the ...
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The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the unique features of the hotel?
Hotel Puerta America offers unique rooms designed by different architects on each floor, providing a special and diverse experience for guests. Additionally, the hotel features an outdoor pool and a rooftop restaurant with a stunning view.
How is the cleanliness of the hotel?
Guests have praised the cleanliness of the hotel, particularly the spacious rooms and the bathroom. However, some guests have mentioned the need for maintenance in certain areas.
Is parking available at the hotel?
Hotel Puerta America provides parking facilities, including long-term parking for a surcharge, offering convenience for guests traveling by car.
What can guests expect from the hotel's customer service?
The hotel's staff has been described as friendly, welcoming, and always available. However, some guests have mentioned issues with abruptness and unhelpfulness in certain instances.
When is the best time to visit the hotel?
The hotel experiences low season in March and high season in September, providing guests with the opportunity to choose the timing of their visit based on their preferences and travel plans.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Explore the Unique Room Designs
Each floor of the hotel is designed by different world-renowned architects and designers, offering a diverse and mesmerizing experience. Consider exploring the different room designs for a unique stay.
Take Advantage of Early Check-in
Guests appreciated the hotel's flexibility with early check-in, so if you have an early arrival, it's worth contacting the hotel in advance to arrange this.
Consider Room Selection Carefully
Some guests experienced issues with functionality and maintenance in certain rooms. It may be beneficial to inquire about the specific features and layout of the room before making a selection.
Enjoy the Culinary Adventure
The hotel's dining options offer an adventure in flavors, with expertly crafted dishes. Consider indulging in the gourmet breakfast and sumptuous dinner during your stay.
Be Mindful of Noise Levels
Some guests mentioned noise disturbances from neighboring rooms and corridors. If you are sensitive to noise, it may be helpful to request a quieter room location.
Check Gym Facilities in Advance
If access to a well-equipped gym is important to you, it's advisable to inquire about the available equipment and space to ensure it meets your needs.
Plan for Complimentary Refreshments
While the hotel offers a minibar, some guests felt that more complimentary refreshments such as soft drinks or tea/coffee should be provided in the rooms.
Consider the Location
The hotel's location was convenient for some guests' specific travel plans, but it's advisable to research the surrounding area to ensure it aligns with your preferences.
Engage with the Concierge
The concierge service was praised for its helpfulness. Consider reaching out to the concierge for recommendations and assistance with booking tours or tickets.
Location
Avenida de America, 41 or, 28002 Madrid
What's nearby
- Las Ventas0.7 mi
- Community of Madrid Sports Center1.2 mi
- Estado Santiago Bernabéu1.3 mi
- Paseo de la Castellana1.4 mi
- Plaza de Cibeles1.9 mi
- Parque del Retiro1.9 mi
- Museo del Prado2.2 mi
- Teatro Español2.4 mi
- Puerta del Sol2.4 mi
- Plaza de Santa Ana2.4 mi
- Madrid City Centre2.5 mi
- Plaza de Espana2.6 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Puerta America
Low season | August |
|---|---|
High season | March |
Average price (weeknight) | $238 |
Average price (weekend night) | $215 |
When to book a room at Hotel Puerta America
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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Value for money | 8.1 |
|---|---|
Distance to city center | 2.5 mi |
Nearest Airport | Madrid Barajas |
Distance to airport | 6.1 mi |
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