Hotel Puerta America
Photos of Hotel Puerta America
About Hotel Puerta America
- Hotel RoomYou’ll have a private room with all the hotel’s amenities
- FreebiesThis stay includes Wi-Fi for free
Featuring an outdoor pool, Hotel Puerta America provides unique rooms close to Santiago Bernabeu Stadium. It is also ideally situated within a 10-minute walk of Avenida de America Metro Station.
This 5-star hotel offers free Wi-Fi, valet parking and 24-hour room service. Staff are available 24 hours a day and can book tours and tickets. Also available on-site are a car rental desk, babysitting/child services and a concierge.
This luxury hotel offers rooms with an en suite bathroom, air conditioning and a TV. They are all soundproofed and include a mini bar, slippers and an in-room safe.
Each morning, guests can wake up to breakfast at The Observatory or Karrara Terrasse. Guests can also enjoy a drink at Marmo Bar.
Madrid-Barajas Airport is around a 15-minute drive from Hotel Puerta America and Diego de Leon Metro Station is within walking distance. Museo del Prado, Royal Palace of Madrid and Plaza de Oriente are also a short car ride away.
Latest deals for Hotel Puerta America
Amenities at Hotel Puerta America
- Outdoor pool
- Fitness center
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Business center
- Flat-screen TV
- TV
- Cable or satellite TV
Services and conveniences
- Business center
- Car rental
- Wake-up service
- Concierge service
- Safety deposit box
- Currency exchange on-site
- Meeting/Banquet facilities
- Room service
- Tour desk
- 24hr front desk
Dining
- Minibar
- Packed lunches
- Special diet menus (on request)
- Snack bar
- Restaurant
- Bar/Lounge
- Breakfast in the room
- Food can be delivered to guest accommodation
General
- Seating area
- Slippers
- Soundproof rooms
- Soundproofing
- Telephone
- City view
- Storage available
Basics
- Free Wi-Fi
- Internet
- Fire extinguisher
- Free toiletries
- Smoke alarms
- Heating
- Air-conditioned
Bathroom
- Bathtub
- Hairdryer
- Toilet
- Bathrobe
- Private bathroom
Accessibility and suitability
- Increased accessibility
- Elevator
- Allergy-free room
- No smoking
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Pants press
Media and entertainment
- Flat-screen TV
- Cable or satellite TV
- TV
Parking and transportation
- Parking
- Private parking
Outdoor
- Terrace/Patio
- Garden
Workspace
- Fax/photocopying
- Desk
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Babysitting or child care
- Cribs available
Things to do
- Gift shop
Fitness
- Fitness center
Pool
- Outdoor pool
Reviews of Hotel Puerta America
Pros +
Cons -
Show reviews that mention
Filters
Cons. There was a rotted banana in the bin (not ours), but otherwise completely swank hotel!!! Outstanding experience!
Pros. The breakfast was fantastic! The concept is so interesting that I will have to come back at least 12 more times!
Pros. The rooms were beautifully decorated. Each floor has an invidual motif. The staff at check in were courteous and efficient. I enjoyed the experience of choosing the style of room on an iPad.
Cons. While waiting for staff to fix my door (keycard would not work), I decided to wait at the main bar on the top of the hotel. one side was marked for a private party, one wasn't. I went to the unmarked side, ordered a drink, and as I was about to pay, the bartender asked if I was part of the event. I told him no and he said that he couldn't serve me and took the drink away. I informed him that I was a guest of the hotel and that this area was not marked as reserved. His manager apologized but asked me to leave. This added insult to injury of being locked out of my room. Were it not for an early flight and the hotel's free shuttle, I would have checked out that instant. Furthermore, the hotel is poorly located in the middle of a boring residential neighborhood. It may be a good value for anyone about to travel but the device and amenities do not merit 5 stars.
Cons. Amateur front desk staff and missing informations
Pros. Hotel is located 2mins from Madrid metro, as well as supermarkets and authentic local tapas bars and restaurants. Attraction of staying here, eventhough your a short complimentary hotel bus ride from the touristy centre, is the hotel's interior which has been designed by a number of world famous architects and designers - Foster, Hadid, amongst others. This is matched by the 5-star service of the hotel.
Pros. Front desk staff was very responsive. Hotel architecture, floors, rooms, etc are amazing. Never saw anything like them!
Cons. The restaurant staff was terrible. We were two businessmen dressed in suits. We entered the restaurant at 9:15 pm; It was not busy but had a number of tables with patrons. We walked out at 9:40, having gotten not so much as a glass of water, or even a nod in our direction, let alone an "Ill be right with you." Instead the 3-4 waiters and the captain never even made eye contact with us. So we went to the desk and got a recommendation to a very good restaurant right down the street.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
What are the unique features of the hotel?
Hotel Puerta America offers unique rooms designed by different architects on each floor, providing a special and diverse experience for guests. Additionally, the hotel features an outdoor pool and a rooftop restaurant with a stunning view.
How is the cleanliness of the hotel?
Guests have praised the cleanliness of the hotel, particularly the spacious rooms and the bathroom. However, some guests have mentioned the need for maintenance in certain areas.
Is parking available at the hotel?
Hotel Puerta America provides parking facilities, including long-term parking for a surcharge, offering convenience for guests traveling by car.
What can guests expect from the hotel's customer service?
The hotel's staff has been described as friendly, welcoming, and always available. However, some guests have mentioned issues with abruptness and unhelpfulness in certain instances.
When is the best time to visit the hotel?
The hotel experiences low season in March and high season in September, providing guests with the opportunity to choose the timing of their visit based on their preferences and travel plans.
The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more
They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.
Opt for a Room with a View
Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the fountain comes highly recommended.
Explore the Unique Room Designs
Each floor of the hotel is designed by different world-renowned architects and designers, offering a diverse and mesmerizing experience. Consider exploring the different room designs for a unique stay.
Take Advantage of Early Check-in
Guests appreciated the hotel's flexibility with early check-in, so if you have an early arrival, it's worth contacting the hotel in advance to arrange this.
Consider Room Selection Carefully
Some guests experienced issues with functionality and maintenance in certain rooms. It may be beneficial to inquire about the specific features and layout of the room before making a selection.
Enjoy the Culinary Adventure
The hotel's dining options offer an adventure in flavors, with expertly crafted dishes. Consider indulging in the gourmet breakfast and sumptuous dinner during your stay.
Be Mindful of Noise Levels
Some guests mentioned noise disturbances from neighboring rooms and corridors. If you are sensitive to noise, it may be helpful to request a quieter room location.
Check Gym Facilities in Advance
If access to a well-equipped gym is important to you, it's advisable to inquire about the available equipment and space to ensure it meets your needs.
Plan for Complimentary Refreshments
While the hotel offers a minibar, some guests felt that more complimentary refreshments such as soft drinks or tea/coffee should be provided in the rooms.
Consider the Location
The hotel's location was convenient for some guests' specific travel plans, but it's advisable to research the surrounding area to ensure it aligns with your preferences.
Engage with the Concierge
The concierge service was praised for its helpfulness. Consider reaching out to the concierge for recommendations and assistance with booking tours or tickets.
Location
What's nearby
- Las Ventas0.7 mi
- Museum of Lazaro Galdiano0.9 mi
- Museo Sorolla1.3 mi
- Puerta de Alcala1.7 mi
- Plaza de Cibeles1.9 mi
- Parque del Retiro1.9 mi
- Palacio de Cristal2 mi
- Museo Naval2 mi
- Museo Thyssen-Bornemisza2.2 mi
- Museo del Prado2.2 mi
- El Oso y el Madroño2.4 mi
- Puerta del Sol2.4 mi
Policies
Check-in/Check-out | Check in anytime after 2:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about Hotel Puerta America
Low season | July |
|---|---|
High season | September |
Average price (weeknight) | $218 |
Average price (weekend night) | $201 |
When to book a room at Hotel Puerta America
Top tips for your stay at Hotel Puerta America
- If you’re after a cheap room at Hotel Puerta America, then you should consider staying during the low season. The cheapest deals can generally be found in July and April.
- Prices can also vary depending on which day of the week you stay. For the best room deals at Hotel Puerta America, plan to stay on a Saturday or Thursday. The most expensive day is usually Tuesday.
- The cheapest price a room at Hotel Puerta America was booked for on KAYAK in the last 2 weeks was $151, while the most expensive was $394.
- How long should you stay at Hotel Puerta America? KAYAK users usually book their rooms here for 5 days.
FAQs when booking at Hotel Puerta America
Where is Hotel Puerta America located?
Hotel Puerta America is located at Avenida de America, 41 or in Chamartin, 2.5 miles from the center of Madrid. Las Ventas is the closest landmark to Hotel Puerta America.
When is check-in time and check-out time at Hotel Puerta America?
Check-in time is 2:00 PM and check-out time is 12:00 PM at Hotel Puerta America.
Does Hotel Puerta America offer free Wi-Fi?
Yes, Hotel Puerta America offers free Wi-Fi.
How far is Hotel Puerta America from the airport?
Hotel Puerta America is 6.3 miles from Madrid Barajas.
Does Hotel Puerta America have a pool?
Yes, Hotel Puerta America has a pool onsite.
How does KAYAK find such great Hotel Puerta America hotel deals?
KAYAK scours the web for all room deals available at Hotel Puerta America in Madrid and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Hotel Puerta America and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Hotel Puerta America.