Would you like to save as your currency permanently or for this visit only?
From the carpets to the bathroom. Everything about this hotel was dirty. They need to gut it and start over. I am a seasoned traveler and travel agent. I have stayed in hostels and top notch hotels and this was among the worst experiences ever. It was all that was available and the price was low but you get what you paid for. It you want clean pay the extra $50 and stay at the courtyard Marriott
Friendly staff, fast efficient check in and out. Parking was great. Over all nice hotel Breakfast ends too early. The Cable was out in the morning and it didn't have all the channels listed on the guide
Rate from bookings.com was great. Room was large and clean. Bed was fine. The included breakfast was weak and the space its in is terribly small.
Well I cant say it anything i like . The breakfast food was cold.My room smelled like mildew n it was mildew on the walls ,tv could only get a little channels it was static ,the bed skirt was filthy ,i went to buy my own cleaning supplies ,i wanted to stay for a week but one night was enough,Ive never stayed in a hotel with such a bad order in it. THE HAILWAY WAS LEAKING WATER ,IN THE HALLS ,THEY SHOULD JUST REFUND MY MONEY.
Staff were friendly Very dirty/smoke smell everywhere. Mattress was very old and sketchy. Sheets were gross. I slept in my clothes
Comfortable, affordable and convenient No Restaurant, shopping area close to facility
convenient to I-95. large rooms. cordial staff. under renovation. could not tell if our room had been renovated or not?! low budget hotel that used to be more upscale.
My colleague and I stayed at the Boynton Inn for a week June 2nd - 8th. We shared a double room. Clean hotel, nice staff, great pool, decent room. For the price? Great! Paid for breakfast; breakfast was terrible.
everything i needed a room to be. my room was clean on arrival. got a view of the pool. Sadly didn't get to use it since I chose the one week in florida it deciced to rain lol. 20 min drive to west palm and atlantic ave. I would stay again.
I was unable to get Internet in the room
The beds were very comfortable, and housekeeping staff was very nice. Housekeeping went out of their way. The website advertises a business center, and large work areas in the rooms with ergonomic chairs. I was placed in a room with a small round table and two wooden chairs that were basically on their last legs. When I inquired about the business center, the staff had no idea what I was talking about. When I asked to speak to a manager, she was not going to be there until Monday and this was Friday. I had the room until Monday morning. I asked on Saturday if someone could bring me clean sheets and towels, this was around 3pm. I was hung up on by staff at the front desk after they told me that housekeeping had finished for the day. I had to personally go down to housekeeping and ask the wonderful ladies there to please give me clean sheets and towels. When I returned to my room, I called front desk again for a different reason, the call was picked up and hung up immediately. So I had to personally walk down to front desk to see about my room card that wasn't working. Lucky for me, my husband was in the room so I was able to get back earlier. There were no issues when I was face to face with the person who had hung up on me on the phone. That didn't make it any better. On Monday I chose to leave rather than waste my time speaking to a manager. This hotel is privately managed, I was told by front desk. This was what excuse I was given when I mentioned false advertisement on their website... I didn't have my kids with me because I was working on a project and needed the place to work for the weekend. It was perfect because my husband works at besthesda hospital just minutes away, however I would never bring my kids here. This is not a family hotel either. The people I saw hanging around were a bit shady.
Staff friendly and accommodating Access for smokers
Nothing very disappointing
The suite aspect. Separate living room/bedroom. Great staff! Would recommend adding a jacuzzi in the outdoor pool area. There is a fountain; instead....have a jacuzzi for the bone weary, muscle sore business or vacation traveler. Children off limits in the jacuzzi but they are welcome in the pool. Then, you could charge a more "pricey" rate. $209 plus was high...but....it was also spring break. Yippeeee.
Even nonsmoking rooms reeked of tobacco Thin walls and nightclub blasting music through all hour of the night next door Most uncomfortable bed I've ever experienced in a hotel Dirty sheets
I had to get a last minute room while travelling because someone from the office booked me into a crack den. I was quite pleased with the simplicity of booking the room with my Smart Phone. Everything felt smooth and right wjhen I entered the hotel and got to the room. Thank You for maintaining your standards. I will be back.
Lovely historic building, very pretty. Friendly & Helpful hotel staff The air conditioning makes too much noise! When you switch it off, u will be steamed in our room. Bad Wifi connection in our room, at the corner of the complex!
The clean amazing rooms! Felt like I should have paid way more, such a good valuem wow blown away.
slept like a baby bed & Pillows out of this world.. breakfast in patio ,nice. felt a bit european atmosphere wise. pool needs work no lights at dusk /night.temp cold. lobby fantastic looking very euro.. but not a pleasant smell.in lobby during those 2 days..(yankee candles recomended) staff very attentive parking a breeze. however i noticed a lot of traffic coming from el cid motel/apts from behind biba frequenting premises..nite security might help.other wise very accomadating place.
It was inexpensive and close to downtown west palm. Outdoors was really nice, but inside was alittle disappointing.
Clean. Boring decor - no frills. Ok for a nights stay - affordable.
I think the neighborhood El Cid is cute and Hotel Biba has a cool vibe to it. Nice landscaping, minimal design in the room. Very chic for the price. My shower drain clogged and caused the water not to drain for more than 12 hours. The mattress springs were jamming into my back. Our room was right next to the lounge area where breakfast was served and apparently there's no insulation in the walls. We could hear everything from the sqeeky door opening /closing and people talking all morning.
Pretty clean and new. Staff was very friendly and continental breakfast with fresh pastries from local bakery was a nice touch. Grounds and breakfast area were nicely landscaped and furnished. The air conditioner dudnt get very cold and didn't do a great job dehumidifying the room. It was, however, very rainy during my stay. There was some noise during the early morning probably as a result of other guests shuffling around and heading to breakfast but this wasn't too bad. There was also another person's hair in the shower but otherwise the place appeared clean.
I liked the central location. It was close to City Place, the Convention Center and not far at all from the beach and Palm Beach across the Intracoastal. Being located in a beautiful historic neighborhood was a major plus for walking. I liked the cute bar and outdoor terrace area - it was so quaint for the continental breakfast. Very clean and well maintained. The lush landscaping did a lot to mitigate the fact that you are located near a major thoroughfare/intersection. Too bad it is so close to the railroad tracks.
Close to airport. Bed was very comfortable. Not as pictured on web--we were put in another part of the hotel away from the main building. No hair dryer.
Close to the railroad tracks. Poor breakfast
The hotel cancelled our FIVE rooms on New Years Eve due to a clerical mistake. I called numerous times to fix the matter and was never able to speak with a manager. I was told many times that the manager would call me. I have yet to hear from him/her. This establishment ruined our NYE, and we will not be returning. If you choose to stay here be sure that you have a backup reservation else where.
The staff is awesome , very friendly and professional.
Standard high quality four seasons service. nearly every employee asks how you are doing, is everything meeting your expectations, is there anything they can do to improve your stay, etc etc. One small mistake was made by a wait staff person (they forgot chicken on a salad) - it wasn't a big deal to us, but he acknowledged it, apologized profusely, had his manager come apologize, and they comped our meal which was very nice. very comfortable bed. - shower leaked onto the floor, sink faucet handle leaked water - aesthetic was rather drab at the hotel - didn't feel like 'palm beach' - no color, no pattern, no quirkiness or preppy style...faded olive umbrellas, exterior of building facing the beach looked run-down, pool was function-only (not much to look at) - location is good if you want beach-access but pretty far from the hedges and billionaires row that is quintessential PB - lots of kids in the pool. We were there in early January when school is out so this probably skewed the ratio but the first day we walked out to the pool it had lots of kids in it. We were hoping for something a bit more relaxing/serene as we were taking a vacation away from our own kids for a few days of R&R. - gym was in the basement...wish it had been with a nice view overall it could be great, but just needs a facelift in terms of design
Food options were too limited for children.
The hotel was great. We booked it through KAYAK at a great rate for a room with a limited ocean view. When we arrived we were upgraded to a larger room with full oceanfront views at the same rate. The hotel is beautiful and the staff were friendly and attentive.
From the moment you arrive till the moment you leave they make you feel like royalty without any stuffiness. They go above and beyond even bringing our dog treats and realizing that my wife was pregnant brought us a cupcake with blue and pink frosting along with a bottle of non-alcoholic cider to our room. Herna at the front desk was a delight. Nothing
staff was great, food was superb, place is really nice cost
Very quite and relaxing place. Great ocean frond location with residential area(mid rise) residential surroundings. Attentive service in understated aesthetically pleasing surroundings. Beachfront bar/coffee shop a great place for lunch but very limited menu. Restaurant more than adequate but not outstanding. Hardly anything. You need a car to get around but you must use valet parking,at inflated rates,though the parking is on the sides of the hotel close and easily accessible.
The hotel property is right on the beach, and the beach staff is friendly and accommodating, periodically bringing guests complimentary smoothies and frozen grapes and oranges. The pool area is lovely and well-kept, as are the dining rooms. The rooms are comfortable and luxurious. The breakfast buffet, though expensive, is delicious, ample and very fresh. For a hotel of this caliber there was some unevenness in the staff. On certain days at the beach, the staff was available and responsive; on others they were entirely absent, and it was difficult to get anyone's attention. The outside dining areas, though lovely, were crowded, and every morning we had to wait 10-15 mins to be seated outdoors. When we first arrived, no doubt because we booked a "bargain" room through Kayak ($500/night as opposed to the $1,000 rack rate on the Four Seasons website), we were given a room with a direct view of the beach bar kitchen, together with smells and noises from the vent. We asked that the room be changed, and it was, though again we were given one of their less desirable rooms. I suppose most unfortunate was that when we asked, on our last day, for a late checkout - even offering to pay something for the privilege - we were told, icily, that the hotel could not accommodate us - not even for an hour - because of our "room category" (meaning, no doubt, the "cheapie" Kayak rate). The hotel was quite clearly not full, and as an experienced traveler, I know this would have been an easy accommodation for the hotel to make. Instead I left with a bit of a bad taste in my mouth.
Oceanfront property, very nice spa that allows all guests to use its facilities regardless of whether not you book their services the restaurant quality and choices are very limited
The room was cleaned twice a day. Our room was very nice. All the amenities you could ask for. The breakfast buffet was 2nd to none.
Treatment was excellent, always got a yes for all my requests.
The peace, relaxation, extreme comfort High price on everything
Staff attended to our young family with frequent room cleanup and towel refresh. Buffer was diverse and dlicious. Family pool was large and they provided floats. Staff knew our son by name and were engaging and helpful. Facilities were clean and well appointed. Cost was spectacular given the value- an unusual rate was secured through kayak. We would have paid at least 2x what we did. Five stars all around Family rooms were together (good) and around the elevator (not great). Given that, we could not hear any disturbance from our room.
The spa was amazing. Fabulous right up until we checked out and here was a huge line with staff who seemed confused about how to check people out. The breakfast buffet included with our rate was fabulous. The lunch food by the pool was delicious- lobster rolls, sandwiches, fries, fruit. The pool side service was excellent. Gym was very well equiped. One rude waitress at breakfast but the rest of the staff very helpful and friendly.
We loved that there was an adult only pool - it was quiet and there was great poolside service. The onsite restaurants were all delicious and the hotel was clean and felt luxurious We book an ocean view room, but to see the ocean you would have to lean over the balcony and look left. The beach was very rough during our stay and there are lots of big rocks that make it dangerous for swimming
added touches such as home baked cookies each night was a nice treat. Front desk staff was not very informed .Couldn't answer questions regarding a future long term stay.
We really liked the staff We liked the room The towels were not the greatest
Extremely friendly and helpful Feel u could offer breakfast for free
clean too little parking rooms very distant from any any bars, sodas front desk etc. no help with baggage dated
EVERYTHING NOTHING TO DISLIKE
Key didn't work three times on the room door and once on the outside door when we had to go back down to the desk to have it rekeyed.
The room was very clean and modern. The free breakfast buffet was great, just get there before 8:30am because that's when the crowd starts to come in. Didn't have time to check out the rest of the facilities since we were only there for one night for a volleyball tournament. I would stay at this hotel again if I was in the area.
I stayed at this hotel for the Sunfest festival held on the waterfront in downtown West Palm Beach. I loved that hotel offered free shuttle service to/from the festival at any time between 10 am and 12:20 pm. This meant we could come & go as we pleased without having to wait more than 10-15 for a shuttle. We also utilized the free shuttle service to Cityplace for a nice dinner out as well. The staff at the hotel were extremely friendly & pleasant (front desk clerks, breakfast servers, shuttle drivers, and bartenders). Also, we liked the free happy hour from 5-7 each night and the amazing free breakfast. The breakfast wasn't your standard cereal, yogurt, toast breakfast either, but made-to-order omelets, pancakes, bacon, fresh fruit, etc. So to summarize, we got free shuttle service, free breakfast, and free drinks at happy hour, all while dealing with an enjoyable staff and a beautiful room. We'll be coming back next year for sure!
I loved everything about the hotel from the room to the staff to the complimentary food, drinks, etc The elevators were extremely slow and breakfast should atleast be extrnded to 11am
The service was awesome. Breakfast was excellent. The room was clean and the staff was friendly. Victor (one of the chefs) makes a mean omelet! We would definitely stay there again.
On top of many other noteworthy accommodations, the complimentary snack/drink reception and breakfast were superb! The location itself is not too ideal other than for transportation purposes, as it is right next to the airport and not far from the transit center.
Very clean rooms, very friendly staff, free happy hour and great breakfast. Convenient to the airport with free shuttle. Very enjoyable stopover!
Breakfast / bed Mold in bathroom caulking room 504 / shower design poor and not fitted correctly with water spraying everywhere / trash on roof looking north
The two rooms, with a TV in each room. The laundry room. I liked the lemonade and the breakfasts. Really would have liked only one bed in the bedroom, for more room. The towels were old and scratchy. The Happy Hour wasn't at all nice. Weird snacks, like beef stew and chocolate pudding.
Location was good...room was sizable.. No bugs that I saw... Vanity and fridge... .price just a tad bit much..decoration was blah... Had some what of old mildew smell...
Social hour included wine, snacks, and pasta, salad, and fruit for a quick dinner!
Nicely appointed and decorated, good included breakfast. However, constant noise from nearby highway and thin walls between rooms & floors.
2nd time I have stayed staff is friendly, buffet was very good. Amenities microwave, stove refrigerator etc. Very clean quiet. N/A
It had nice friendly staff, a good breakfast, clean rooms. Separate bedroom from the kitchenette. The only thing was the noisy vents by our main floor room. Wasn't sure what it was the first few nights, thought there was road construction going on at night.
Hotel was clean, bed was comfortable. It was a brief stay but it suited our needs very well.
I love Hawthorne Suites Air China caused me to miss my flight and cancelled my connector so I could not even stay here... I tried to cancel but it was to late and I wasted $100. Not Hawthornes fault but I wish I could have gotten some kind of refund.
Service was good and rooms were comfortable Pool area was awkwardly placed and and breakfast could be held at least till 10
It was an awesome stay. The room was amazing and even had a kitchen. Great service
Being close to the airport and not far from the beach was nice. The staff could have been more knowledgeable about surrounding area restaurants, directions, etc.
Room had a damp smell to it
The Check in clerk went way out of her way for us!! They did not have a king bed in the room we wanted but she found us another room that was just as good if not better. Later in the day she sent us a bottle of champagne and chocolate covered strawberry's. What a great staff. Thanks Tiffany!!!
The staff was very friendly and rooms were very nice. Even tho check out was at 11 I still got to check out later and no extra cost and the maids didn't rush me at all. I didn't like that the parking lot gets really full and I had the park far away from the entrance
Location Popcorn ceilings. Feels like it needs an update
The ability to walk to everything. Great staff
The food was excellent, the room was spacious and the bed was comfortable. Because of the lobby remodeling it is not clear where to go to check in.
clean and comfortable with a stylish edge paying 30$ to valet my rental car
The location is sublime and affords both direct ocean access and pool. The staff was exceptionally helpful and attentive. I can't wait to go back.
A year ago my wife and I partied in our reception at the Tideline resort. The entire staff had catered to our needs and treated us with great care for our joyous event. So we returned to celebrate our anniversary privately and were surprised when we were treated so well without being the hotel bride & groom. the staff welcomed us with open arms and went above and beyond exemplary service to ensure a wonderful time! I highly recommend for those who have not experienced this unique 'boutique' ambiance to go out of the way to make sure that there's space in your busy calendar for a weekend retreat at the Tideline.
I have stayed a quite a few hotels and this one was top notch. The staff was very nice and welcoming. Everyone employee I encountered during my stay was extremely friendly. The front desk staff gave me a free room upgrade to ocean view, and the room was amazing! There's a small balcony with two chairs on the balcony. The beds are clean and comfortable, and the bathroom is sleek and modern. I brought my dog with me, and pets can stay free at this hotel which was also a nice perk. The dinner at the hotel was excellent, and there is a complimentary wine hour with appetizers in the lobby everyday. If I'm ever visiting palm beach again, this will definitely be the hotel I stay at. Same complaint as most others- The hallway lighting is quite dark. You almost have to squint to see the room numbers. The bathroom lighting was quite dark as well. Kind of romantic but hard to see.
after 8hour the Bath water Still there
Love this hotel. Staff are friendly go out there way to accommodate you snd and rooms are always clean
It's in a very very very good location the place has potionial . Staff is nice, elevators are fast What I didn't like ? Where do I start !! The place needs a renovation !! Smells in the rooms and stains everywhere, rouches also. The sink, toilet and shower were clogged up, asked to fix and was still the same. I had to go buy Draino for the shower drain. Thought it wasn't going to work but it did. The Wifi is iffy as it goes in and out of signal. Housekeeping is loud as they like to slam the doors when cleaning. I asked to change all the bed linens , never did !! The gym is not a gym . Parking will get full and you are forced to park on the opposite end where nobody can see your car, at lease put cameras around the building . Some rooms don't have a microwave and refrigerator so be careful of that. If you looking for breakfest here, you ain't going to find it . It's a 2 star hotel not 3 star. You get what you pay for. It's on the edge of being a motel.
Employees were terrific
We found cockroaches as soon as we entered the room, and had to change rooms!
We arrived at the Ramada after flying all day, then driving for an hour to get our room at 2am, only to arrive and be told that they had sold our PREPAID GUARANTEED ROOM! Then to say that there are no rooms in the area because of the "Honda Classic". She went on to say that this is a normal operations for them. It doesn't matter if you prepaid for your room, they will sell it to someone who comes looking for a room. NEVER BOOK RAMADA.
The places around the Ramada Not a very comfortable stay
Was a very mediocre room for the price I paid. They made me sign a agreement not to smoke in the room or I will get charged, I agree (as I don't smoke). But I get to the room and there is a strong smoking smell. Front desk agrees this was a smoking floor before and they didnt clear out the smell. But it literally smelled like someone was smoking right next to me, so strong. I had to move rooms middle of the night as I couldnt stand the smell. The bathroom was in terrible condition too.
The toilet was broken she we checked in. Didn't have any hand towels in the room. We did not get a housekeeping service when we came back to the hotel on the second day. They just gave us a clean towels.
Cheapest room available for that weekend. The manager and front desk were welcoming. Location is very conveniently close to the airport as well as shopping areas. My bathtub drain was slow. There was mild/mildew in the bathroom. The carpet was very dirty. The hotel needs a renovation in general.
Nothing The cleanliness, the air condition was going in and out, the television channels was bad, the hall way smelled of urine..etc,etc
Extremely courteous and helpful every time I needed help from the staff ( for example when getting my room key reprogrammed every so often). The room keys have an incredible tendency to lose the programming whenever in a close proximity of your phone or any other magnetic type item. This was pretty annoying but quickly resolved at the desk.
The desk clerk that attended to us was Daniel. He responded in a professional, friendly and courteous manner. He was made for this position. He made the difference in our stay and I am honored to have met him.
I love the location of the room. I relieved a text prior to my arrival of what was important to me and o chose the quietness of the room. Well, it was perfect and very quiet. The size of the room was good. The bed was very uncomfortable.
The beds were really soft and comfortable. Cable did not work what so ever. I called and asked for assistance, but was just told to change the channel. There was some red stuff on the floor. The pictures online look way more luxurious than what it really looks like . It had no refrigerator , I don't even remember if it had a microwave. Oh and apparently the location is "the nice part of the hood ." the Toilet was soak and wet for some reason. I did checked in online and requested a balcony that over looks the pool and I received a room that faces the trees and the hotel parking lot. The lobby and restaurant looks very nice, but the rooms need to look as good as the appearance and atmosphere of the lobby .
There was almost no street noise. The hotel has an unfortunate location, located just across the freeway from a sketchy neighborhood. The room was musty, small, and had a poor layout (tv at side of bed).
Very nice hotel with excellent staff.
room was musty and dingy smelling, when I got home, my close still smelled like the room. and very high humidity. had asked for a preferred view and got a lower level room that looked at the parking lot. asked to switch to an interior room that had a sliding door opening to the courtyard but they said they were all booked up except one other exterior room on the first floor which that room also smelled. pretty sure the hotel wasn't booked bc each night the parking lot was half empty. staff was not very helpful. the bistro in the main lobby took forever to order food through as well. located right behind a topless strip club/steakhouse and the gas stating is very sketch as well
Loved the ease of getting around town and beach either via facility car or trolley. It was also close to beach, shopping and restaurants. The only thing I did not like was not having a full mirror in the room.
Beach club, car service, location on Atlantic Avenue I usually stay at the Marriott because of the activities of the ocean. I was tracked it by a lower rate to it. I had stayed there many times. I forgot about the resort. Since I was there for a long day, the resort season ended up being more than the cost of the night. I prefer to know ahead Of time what I'm going to say, not being dri of time what I'm going to say, not being surprise at the end
The hotel is very clean and comfortable. We enjoy the transportation and convenience of the beach club. Food at the beach club is always good and the staff if quite friendly. The beach club pool was too crowded on Saturday. A lot of noisy kids and adults who don't discipline. If you are going for adult time I would recommend a mid week stay. Friday was lovely. It would be nice to have pads on the lounge chairs on the beach to make the chair more comfortable.
Spacious room. Comfortable bed. Big breakfast spread. Unfriendly staff. Room was never made up despite multiple requests. Small bathroom. Indoor pool only.
Very personablessed staff and good amenities. The room was frigid (no thermostat control for guests)
The rooms were spacious and clean. Staff were also very helpful with providing feedback about the area. We also enjoyed the central location of the hotel which was about 10 minutes from the beach and great places downtown. N/a
We had a great time at the hotel! The room was clean and comfortable, and the hotel had plenty to offer both on and off the property. I didn't like that breakfast began to be packed up while I was getting a few items. If breakfast is until a certain that time, it should be fully available until that time.
excellent location close to convention center and City Center
The room was comfortable and clean. I had the pool area to myself. They had a full and mini bar available 24/7 along with ready made and made to order food. It was in easy walking distance to City Place. They had a shuttle service to the beach or anywhere within 2 mile of the hotel. The staff was friendly and helpful and we could get a late check out. The breakfast offered was pretty good except for the pancakes.
Location was good for event at Kravitz, but makeover of this hotel scores poorly for comfort and safety. Because this is a downtown property, access to parking through garage was not easy to access. Blind corners and poor sineage made parking less than easy. Layout of the room made it difficult for two people to move around simultaneously. Functionality sacrificing for design didn't work real well for us. High ceilings and small footprint made it feel like you were in a tube - in the very small shower, in particular. Limited storage for clothes, poor air circulation - (hot on one side of decorative screen, cold on the other), inconsistent water temp in bathroom. Missed things like make-up mirror and bathrobes. Breakfast was barely edible. What kind of bird laid those eggs?
Location, staff were all great. Room smelled stale and a bit like smoke. Mattress was old and weak. And frame squeaked like a $10 frame.
It was clean and hotel was quiet Kind of dated room for the money.
I loved the suite style room. It was very comfortable. I also loved the location. Within walking distance to all of downtown and the waterfront.
Clean, nice room, great location! No pool. Week amenities. Less than friendly staff. Breakfast buffet was nothing but cold leftovers - good coffee tho. Nice bar, but bartender kept disappearing!
The location was superb! You are close to the convention center, city place and if you wanted to go shopping Worth Avenue was close Our shower had pink mold init when we had our room cleaned our towels were not replenished.
Location Housekeeping was inconsistent Hotel was average at best
The rooms were clean and it is a nice property Service was terrible, lost reservation then charge you $20 for parking on the street.
Clean , friendly staff, great location , walking distance to everything,great breakfast included Liked everything about our stay